CUSTOMER SATISFACTION – HISTORICAL SURVEYS

Following the completion of a Building Regulation application, our customers are asked to comment on the service they have received by filling in a ‘Customer Satisfaction Survey’.

From 1st April 2005 to 31st December 2007 customers were sent a survey produced in-house. To view the survey, click here.

At the end of 2007 the Government introduced new customer satisfaction targets and our survey was amended to incorporate questions laid down by Government. To view the survey, click here.

The results of these surveys are reported in full every financial year, however where possible we will attempt to report quarterly data, click here to view.