CUSTOMER SATISFACTION

On completion of a Building Regulation application we send a Customer Satisfaction Survey to our customers asking them to comment on the service they have received. This survey has been running for a number of years and the results consistently show positive feedback.

In 2008, in-line with changing requirements from Government, our survey was amended and a number of new questions introduced. We are now in a position to report our data quarterly.

This section contains the results of customer satisfaction surveys for the year 2012/13. The data for previous surveys can be viewed in the historical section.

Surveys undertaken in the second quarter of 2012/13 (Oct 12 – Dec 12) received the following responses:


“Good advice and help given to enable a diy project to achieve a high standard.”

“Excellent cooperation for time of request to carrying out site visit.”

“All staff responded well. Good communication. Appointments and retuned phone calls as promised.”

“From my first contact at your reception, all the staff I have had contact with have been helpful and friendly.”