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Children and Young Peoples Services

Services for Adults on the Isle of Wight

Handling Complaints

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Target Group:
All Governors, Headteachers and Clerks to Governors

Course Aims:
This course will look at the headteacher’s and the governing body’s role and powers when handling both informal and formal complaints from parents and other members of the community.

Prerequisites:
LA Model Complaints Policy

Course Trainer:
Gary Mundy - Chair of a Federation and Associate Tutor (Hampshire CC)

Date: 10 June 2013    Time: 4pm - 6:30pm

Venue:
Hunnyhill Primary School, Forest Road, Newport, IOW, PO30 5SH

Cost:
No further charges for subscribing organisations. Non subscribing organisations will be charged £110