Safe and Secure Homes

Welcome to the Safe and Secure Homes Website. These pages provide information about the range of housing services offered by the Department.

There is also a broad range of information about housing and related matters across the Island. Our intention is to offer a resource for anyone seeking a home, advice or support in improving their living conditions.

Safe and Secure Homes covers 4 principal areas:

Housing Strategy and Enabling (including new Affordable Housing)
Housing Needs (including homelessness prevention and housing options)
Housing Renewal (including private sector housing)
Supporting People (for Housing Related Support Services)

These pages are owned and maintained by the Isle of Wight Council Safe and Secure Homes section, if you have any questions or comments, please contact us at [email protected]

We welcome regular feedback from our partners and the public, particularly with any ideas for the development of information on these web pages. Anyone wishing to comment should contact:

Isle of Wight Council Safe and Secure Homes
7 High Street
Isle of Wight
PO30 1SS
Telephone: 01983 823040
Fax: 01983 823050

Service Standards

The aim of the housing services is to:
  • Answer all calls within 15 seconds and deal with your enquiry directly,
  • Reply to all written correspondence within 5 working days of receipt (where full reply is not possible an acknowledgement will be sent, saying how long it will be before you will receive a full reply)
  • Visit you in your home at a mutually agreed time (Any member of staff visiting your home will show an official identity card)
  • Ensure you are aware of when our services and facilities are available (All our services should be well signposted and other information clearly displayed)
  • Ensure that all reception staff provide a courteous and helpful service and deal with your enquiry as soon as possible. We will respect your privacy if you need it by providing private interview facilities.
  • When you visit us in person we will aim to see you within 5 minutes of arrival. At busy times we will give you an explanation if this wait is longer and we will discuss with you whether an alternative appointment is appropriate,
  • Ensure that all complainants details are, unless otherwise agreed, kept confidential
  • Advise you of the outcome of our investigation and any action taken


As a Council we try to get things right first time. However, sometimes we don’t succeed. If something is not resolved to your satisfaction, you have the right to make a complaint. You can do this over the telephone, in person or in writing.

If you are still not satisfied you have the right to take the complaint further but this must be done in writing.

You can get copies of our complaints procedure and forms from all our offices and reception areas and this website.

Page last updated on: 21/07/2011