Customer Account Services - What we do 

Customer Account Services collect in excess of 40 Million Pounds revenue for all Directorates & Departments (with the exception of Council Tax) of the Isle of Wight Council. Which it does by raising and dispatching invoices, and taking action to recover amounts due.

Our main systems are SAP and our own in-house Care Billing System.

In addition to general debt recovery, the section deals specifically with:
  • Property Rents
  • Mortgages (Including shared Ownership)
  • Homeless contributions (Temporary Accommodation)
  • Home Care contributions
  • Residential Care Contributions
  • Personal Budget Contributions
  • Wight Care Alarm contributions
  • Housing Benefit Overpayment Recovery
  • Allotment Rental
  • Beach Hut Ground Rent
  • Music Tuition & Instrument Hire
  • Annual Licensing Fees
  • Highways Charges
  • Building Control Fees



Page last updated on: 06/07/2012