Service Description: The department is concerned with feedback relating to all Council Services (Adult Service, Childrens Services, Housing and Environmental Services). It deals with vexatious complainants,the Local Government Ombudsman (LGO) complaints and provides statistical information on complaints handling to members and officers of the council. It does not deal with individual complaints which should be addressed to the service concerned in the first instance. (Please see the "making a complaint" sub - heading tab for further information)
Also known as:- Complaints, Corporate Complaints, LGO, Local Government Ombudsman, Ombudsman
Answer: There is a special procedure for these complaints, which may involve the Standards Board for England if they cannot be resolved locally. In the first instance contact the Council's Monitoring Officer. The Monitoring Officer is the Head of Legal and Democratic Services, Davine Fiore, who is based at County Hall and can be reached on 01983 821000.