Service Description: We can help parents and carers who have a concern about their child’s education or welfare at school by pointing them in the right direction to get the matter resolved. The Isle of Wight Local Authority takes all complaints seriously and schools are expected to have procedures in place for dealing with them. Schools are managed by the Headteacher and Governors and any queries, problems or complaints must therefore be raised with the school in the first instance. All schools should have a Complaints Procedure for addressing concerns of parents and other members of the community and this should be freely available from the school. Please click the link above to view the steps you should take if you wish to make a complaint about a school.
Answer: The Chair of Governors will arrange for your complaint to be considered and investigated under the arrangements approved by the governors. This is likely to involve a panel of governors appointed to act on behalf of the governing body. If the Chair of Governors or other governor has been involved in earlier discussions to try and help settle the disagreement. He or she should arrange for another governor to take charge of the investigation and consider your complaint. The governor in charge of the investigating the complaint may ask to meet you personally so that you are able to clarify the nature and detail of your complaint. The governing body will not normally be able to respond to your complaint at this stage. He/she should, however, give you full details of how they will carry out any further investigation or formal hearing and keep you-up-to-date with progress.