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Frequently Asked Questions for this Service

• Who will the changes affect?
  
  
• Where and how do I complete the consultation survey, and the time period in which to do it?
  
  
• Who is protected from the changes and why?
  
  
• When will the Council decide on the new discounts?
  
  
• I receive a 10% discount for a second home which I own on the Isle of Wight, will the Council Tax reforms affect me?
  
  
• What is the current Council Tax benefit?
  
  
• I am a pensioner; will I be affected?
  
  
• How will I know how much my benefit changes by?
  
  
• When will the Council decide on the new benefit scheme?
  
  
• Will I still be able to claim second adult rebate?
  
  
• Is second adult rebate the same as single person discount?
  
  
• What is a disabled benefit, and how will I know if I receive it?
  
  
• Who has to pay Council Tax?
  
  
• I claim Council Tax benefit at the moment. How will I know if the change will affect me?
  
  
• I have never paid Council Tax before. How will I know how much I have to pay, and how do I make payments?
  
  
• Who will be able to get the new Council Tax support?
  
  
• When will I know how the final scheme will affect me?
  
  
• What is Council Tax?
  
  
• Why are the changes being made?
  
  
• Why can't the Council continue with the current council tax benefit scheme?
  
  
• I know I will need help to pay my Council Tax after April. Can I claim help with Council Tax now and how will I make a claim?
  
  
• Can I appeal against the amount of support I have been given for 2013/2014?
  
  
• If I make a claim for Council Tax benefit during March, do I have to make another claim in April for the new Council Tax support?
  
  
• I am moving and my property will be empty and unfurnished until I can sell it, will there be any exemption under the new proposals?
  
  
• My property has been empty and unfurnished for over 6 months. I currently pay a full Council Tax charge, will the changes affect me?
  
  
• My property requires major repair or structural alterations. I understand that there is currently full exemption for up to 12 months, will this change?
  
  
• How can I pay my Council Tax?
  
  
• What should I do if I cannot pay the amount shown on my Council Tax bill?
  
  
• If pensioners are protected by the change in Council Tax support, why is it that if they own a second property on the Island they have to pay more (extra 10%)?
  
  
• If I live in a property banded higher than a band D and my benefit is capped to band D, will I also have to pay a further 20% more on top of this band cap due to limiting the maximum CTS to 80%?
  
  
• Will there be a scheme similiar to the Discretionary Housing Payment (DHP) fund available if I am unable to afford the amount I now have to pay?