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Children and Young Peoples Services

Services for Adults on the Isle of Wight

Customer Services


Service Description: Help Centres are located in convenient locations across the island to enable residents and visitors to access a wide range of services from a single point of contact. At a Help Centre you: Request a Council service Access other partner services (where they are available) Access information Carry out other Council Business. Help Centre Advisers are available to deal with enquires about a wide range of Council and other public-related services. They will resolve enquires at the first point of contact wherever possible, using a range of communication media including telephone, e-mail, face to face, fax etc. This means that all your Council business can be dealt with in one place.

Also known as:- Customer Service Centre, Foreign Pensions, Help Centre - Newport, Newport Help Centre

Your FAQ

Question: Can I make payments for Council services over the telephone?

Answer: Yes, there are various ways of paying for Council services. You will need your relevant reference number.
Council Tax*, Business Rates (N.N.D.R.)*, Invoices, Homecare Statements, Bed And Breakfast Contributions, Excess Charge Tickets can be paid using the Automated Telephone Payments System on (01983) 559310.
Council Tax, Business Rates and Excess Charge Tickets can be paid over the phone by calling (01983) 821000
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