Service Description: The department is concerned with feedback relating to all Council Services (Adult Service, Childrens Services, Housing and Environmental Services). It deals with vexatious complainants,the Local Government Ombudsman (LGO) complaints and provides statistical information on complaints handling to members and officers of the council. It does not deal with individual complaints which should be addressed to the service concerned in the first instance. (Please see the "making a complaint" sub - heading tab for further information)
Also known as:- Complaints, Corporate Complaints, LGO, Local Government Ombudsman, Ombudsman
Answer: You can contact the Local Government Ombudsman http://www.lgo.org.uk/index.htm who deals with complaints about Local Authorities. Depending on the nature of your complaint, you can contact the Commission for Social Care Inspection (CSCI) http://www.csci.org.uk/about_csci/who_we_are.htm which is the single, independent inspectorate for all social care services in England.