Service Description: The department is concerned with feedback relating to all Council Services (Adult Service, Childrens Services, Housing and Environmental Services). It deals with vexatious complainants,the Local Government Ombudsman (LGO) complaints and provides statistical information on complaints handling to members and officers of the council. It does not deal with individual complaints which should be addressed to the service concerned in the first instance. (Please see the "making a complaint" sub - heading tab for further information)
Also known as:- Complaints, Corporate Complaints, LGO, Local Government Ombudsman, Ombudsman
Answer: In the first instance you can use a complaints reporting form (available from Council reception areas); by telephone (call 821000 and ask to speak to the Nominated Complaints Officer for the service involved); submit a complaint via the www.iwight.com website, using the link below; write to the service, or visit the appropriate reception area. You may be asked to make an appointment if you want to be seen in person. - Related Link