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Title	Complaints Policy
Summary
This policy is aimed at helping Isle of Wight Council staff deal with complaints in ways which are demonstrably consistent and fair, comply with legislation and best practice, and in line with the Eco-Island Sustainable Community Strategy 2008-2020, the Council’s Corporate Plan and specifically the Council’s priorities of ‘Putting the Customer First’ and ‘Improving our Reputation with Residents, Visitors and Local Businesses’. It is an important and visible sign that the Council listens to and values customer feedback. This policy recognises the statutory duties placed on the Council by the Local Authority Social Services and National Health Services Complaints (England) Regulations 2009, and The Children Act 1989 Representations Procedure (England).
Status:	Final
Download Links:	Click here to download the document 'Complaints Policy'
File Size:	3mb
Approved On:	02 Jun 2009
Version	1.4

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