The Isle of Wight Council (IOW) is committed to dealing with complaints fairly and impartially and to providing a high quality service to those who make them. A very small minority of complainants make complaints that are habitual or vexatious, in that they persist unreasonably with their complaints, or make complaints in a manner which is deemed unacceptable; for example use of abusive language. This may involve making serial complaints about different matters, or continuing to raise the same or similar matters over and over again. The frequency of contact with the Council can hinder the consideration of their complaints and the ability of officers to provide a quality service to customers as a whole. How we manage these complainants will depend upon their nature and extent. If their persistence adversely affects the Council officers’ ability to carry out their work and provide a service to others, it may be necessary to address unacceptable behaviour by restricting contact with the Council.
This service is for residents who have difficulty in placing their own waste or recycling out for collection.
This habitat action plan has been prepared through consultation with a range of organisations and specialists with the Isle of Wight BAP Partnership. It was first produced in 2002 and reviewed in 2008
The Biodiversity Action Plan has been prepared through consultation with a range of organisations and specialists within the Isle of Wight BAP partnership. It covers a ten-year period from 2004-2014, with a review in 2009
This Habitat Action Plan has been prepared through consultation with a range of organisations and specialists within the Isle of Wight BAP partnership. It was first produced in 2003 and reviewed in 2009. The UK Biodiversity Action Plan (BAP) identifies a total of six native woodland types as priority haitats, of which three can be found on the Isle of Wight, namely: Lowland mixed deciduous woodland, wet woodland, wood-pasture and parkland.
The Woodland Bat HAP covers a suite of old forest bat species, which are dependent upon woodland and wood-pasture habitat for their survival.
This Habitat Action Plan has been prepared through consultation with a range of organisations and specialists withing the Isle of Wight BAP partnership. It covers a ten-year period from 2002- 2012, with a review in 2007
This Habitat Action Plan has been prepared through consultation with a range of organisations and specialists within the Isle of Wight BAP Partnership. It covers a ten-year period from 2004-2014, with a review in 2009. This action plan embraces a number of estuarine and coastal habitats that are identified as individual habitatstypes within the UK BAP. The plan will assist in ensuring that national objectives for coastal and estuarine habitats identified under the UK Biodiversity Action Plan are translated into effective action on the Island, taking into account local issues. The habitats occur in the major estuaries and along the Solent coastline.
The Red Squirrel (Sciurus vulgaris) has been identified by the UK Biodiversity Steering Group as a priority species for conservation action. A species Action Plan was published as part of Tranche 1 of UK Action Plans in Biodiversity: The UK Steering Group Report Volume 2, page 91
Maritime cliffs and slopes have been identified as a priority habitat in the UK Biodiversity Action Plan. The comprise sloping to vertical surfaces on the coastline where a break of slope is formed by slippage and/or coastal erosion. There appears to be no generally accepted definition of the minimum height or angles of slope which constitutes a cliff, but the zone defined as cliff top should extend landward to at least the limit of maritime influence.On the seaward side, the planextends to the limit of the supralittoral zone and so includes the splash zone lichens and other species of this habitat
This Habitat Action Plan has been prepared through consultation with a range of organisations and specialists within the Isle of Wight BAP Partnership. It was first produced in 2008 anf reviewed in 2008. Lowland meadows have been selected as a habitat action plan for the Isle of Wight to ensure that national objectives for this priority habitat identified under the UK Biodiversity Action Plan are translated into effective action on the Island, taking into account local issues.
This Action Plan has been prepared through consultation with a range of organisations and specialists within the Isle of Wight BAP partnership. It covers a ten-year period from 2005-2015, with a review in 2010. This plan sets out the importance and benefits of the natural environment, and proposes actions to enhance community and individual paticipation. A series of action plancs covering the major habitat types on the Island has been produced in the period 2002-2004, and some species plans are also in preperation.
This Habitat Action Plan has been prepared through consuktation with a range of organisations and specialists within the Isle of Wight BAP partnership. It was first produced in 2002 and reviewed on 2008. Heathland and Acid grassland have both been identified as priority habitats in the UK Biodiversity Action Plan. Because the extent of true lowland heath is restricted on the Island and because these two habitats tend to occur in close association and are subject to similar threats and conservation requirements, they have been combined within this single Habitat Action Plan for the Isle of Wight. The Action Plan seeks to ensure that national objectives for these two habitats are translated into effective action on the Island, taking into account local issues.
The aim of this strategy is to develop a framework that is consistent in its approach in preventing, responding to and monitoring bullying across schools and the Island community
The Local Government White Paper “Strong and Prosperous Communities” (2006) encourages Local Authorities to involve local people in shaping and delivering local services. This includes helping local groups and organisations to deliver public and community services by transferring Council assets to community ownership.
We are proud to introduce Eco Island – the sustainable community strategy for the Isle of Wight from 2008 to 2020. The Island Strategic Partnership shares an inspirational vision, which it will achieve by ethical, dynamic and determined partnership working across all sections of the community. Our ambition is clear – we will have the smallest carbon footprint in England by 2020. Together we will achieve that ambition and build a thriving economy by attracting innovative businesses, and encouraging strong and healthy communities. The Island Strategic Partnership is fully committed to the delivery of Eco Island and, as it moves into the next stage in its development, this document will be our guide to success.
• It is recognised that a partnership is where all partners are equally important. This means mutual appreciation of each other’s roles and objectives as well as mutual acknowledgement of the constraints facing both the Statutory and the voluntary and community sector. • The public sector acknowledges the independence and diversity of the voluntary and community sector and the Sector’s right to challenge, comment or campaign on policy and practice. • The voluntary and community sector acknowledges the public sector’s statutory responsibilities and the constraints placed on it by central Government directives and performance indicators. • The voluntary and community sector also recognises the decision-making role of elected members and their democratic responsibility to balance the needs of everyone on the Isle of Wight and work within the resources available. • Both sectors will respect the confi dentiality of information, when given to it on that basis.
The Isle of Wight Council and the Isle of Wight NHS, together with the Isle of Wight Rural Community Council and the Voluntary Sector Cabinet, have asked Island residents, including our voluntary and community organisations (VCOs), how we can create a thriving third sector on the Isle of Wight. This strategy reflects what people have told us. It sets out what we want to achieve and a way of meeting the many national and local objectives for our community including Eco Island, our Sustainable Community Strategy.
The Local Government White Paper “Strong and Prosperous Communities” (2006)encourages Local Authorities to involve local people in shaping and delivering local services. This includes helping local groups and organisations to deliver public and community services by transferring Council assets to community ownership.
This document sets out the Isle of Wight Council’s policy, for the next three years, commencing on 31 January 2010, in respect of its licensing functions under the Gambling Act 2005. Hereafter, the Isle of Wight Council shall be referred to as the ‘Licensing Authority’. During this three year period the Policy will be kept under review and may be revised by the Licensing Authority at any time.
This document sets out the Isle of Wight Council’s “Licensing Authority’s” policy, for the next three years, commencing on 7 January 2008, in respect of its licensing functions for the sale of alcohol, provision of regulated entertainment and the provision of late night refreshment. During this three year period the Policy will be kept under review. Where any amendments are considered necessary, these will only be made after consultation has taken place in accordance with Section 5(3) of the Act. Proper weight shall be given to the views of all those consulted. A list of consultees is reproduced at Appendix B. Further licensing statements will be published every three years thereafter. This Statement of Licensing Policy has been prepared in accordance with the provisions of the Licensing Act 2003 and the Guidance issued under Section 182 of the “Act”.
Street Collections Permit
This document sets out the Isle of Wight Council’s policy in respect of its licensing functions for street trading in the Isle of Wight.
This list represents a “Forward Plan” for property and gives an indication only of what premises may be brought forwards for disposal. Its purpose is to enable transparency in the disposal process. Inclusion of a property on this list does not guarantee that it will be declared surplus and offered for disposal (for sale or to let). Please do not assume therefore that all of these properties will be sold (or let).
Isle of Wight Council, in addition to the Enforcement Concordat, has adopted this documented general policy regarding Environmental Health’s delegated enforcement responsibilities. This document details the general approach Environmental Health will follow in carrying out its enforcement duties. The appendices to this policy describe in detail the specific approach that will be adopted to enforce legislation relating to particular areas of the Department’s activities; for example, Local Authority Pollution Prevention and Control, Health and Safety, Statutory Nuisance, Food Safety / Standards and Licensing.
The purpose of this Strategy is to set the course for the Island’s economy that will address our challenges and secure benefits for the Island’s communities. The South East Region has a strong regional economic strategy and framework. Our local strategy and policy framework will need to compliment this.
In common with all other local authorities in the UK the Isle of Wight Council has developed an Agenda 21 Strategy for the Island. The purpose of an Agenda 21 Strategy is to bring social, environmental and economic well-being to us all at the same time as ensuring that we leave the world at least as good a place as we found it.
The Isle of Wight Council (“the council”) is committed to promoting open and transparent governance. This policy facilitates the efficient, effective and strategic use of council’s information to deliver its corporate objectives. This policy will be reviewed periodically, to ensure it reflects any changes to existing legislation and incorporates any new legislation.
Building Control Charges Policy
This charter aims to tell the customer about Building Control, the service we offer, the standard the customer can expect and what we need from the customer.
This statement sets out the current approach to enforcement by the Building Control Service of the Isle of Wight Council.
The Council is required to adopt and publish, or make available on request, a formal policy for the provision of its building control service in a manner that meets its legal duties and is effective in helping to achieve the compliance of building work with the Building Regulations.
This document provides the background and context to the detailed action. It describes the rationale for key objectives and an overview of proposed activity.
This document details the key actions to be delivered in 2010/11. These include actions to help businesses on the Island, including inward investment (with a focus on renewable energy) and support for existing businesses. The plan also identifies actions to provide for significant new employment land and to invest in the employment and skill needs of local people.
This policy is aimed at helping Isle of Wight Council staff deal with complaints in ways which are demonstrably consistent and fair, comply with legislation and best practice, and in line with the Eco-Island Sustainable Community Strategy 2008-2020, the Council’s Corporate Plan and specifically the Council’s priorities of ‘Putting the Customer First’ and ‘Improving our Reputation with Residents, Visitors and Local Businesses’. It is an important and visible sign that the Council listens to and values customer feedback. This policy recognises the statutory duties placed on the Council by the Local Authority Social Services and National Health Services Complaints (England) Regulations 2009, and The Children Act 1989 Representations Procedure (England).
The overall aim of this guide, therefore, is to give clear guidance about how the council portrays itself. The guide describes the logo of the Isle of Wight Council, how it has evolved from the previous version and how it should be applied to stationery, publications, presentations, signage, uniforms and vehicle livery. It contains sample templates for letters, memos, faxes, agendas and minutes, which are available digitally on the intranet.
Isle of Wight Council is registered for VAT and is regularly inspected by VAT officers from HM Revenue and Customs (Customs), who can charge interest and penalties on errors that they find. Errors causing arrears of tax, penalties and interest assessed by Customs are normally charged to the department/establishment in which the error arose and therefore it is very important that we all deal with VAT correctly.
A good practice guide for building accessibility into Isle of Wight Council communications. Guidance for staff only.
Plain English Guide for Staff
The Web Strategy has been created to define the principles and approach that the Isle of Wight Council will take to delivering it's online services and content.
The Corporate Plan 2011-2013 is the core strategic planning document for the authority, setting out the eight key priorities for the next two years.
The purpose of the Isle of Wight Safeguarding Adults Policy and Procedures is to enable those working with adults to be able to recognise instances of abuse and to address them effectively as part of their core business. This involves the prevention of abuse, early detection, protection and work with those adults following interventions to combat the abuse.
The Safeguarding Adults policy is divided into three sections: Section one identifies the various aspects of abuse, the priority given to safeguarding adults at risk of abuse and the overarching roles and responsibilities of agencies.
The Safeguarding Adults policy is divided into three sections: Section two – The Procedures are a set of standards to support the roles and responsibilities of practitioners and managers.
The Safeguarding Adults policy is divided into three sections: Section three - Practice Guidance provides information about good practice in safeguarding adults work.
The JSNA reports on the current and future health, care and well-being needs of the people of the Isle of Wight, and helps form the Health and Well-being strategy.
This strategy outlines our vision and commitments on how we will lead, manage, develop and support our people over the next three years.
Based on our local context and what we have achieved so far, we have set ourselves six priority outcomes that are designed to develop our people and maximise organisational performance. They are:
1. Employing the right people, with the right skills to deliver good quality public services
2. Excellent leadership and management
3. Being a learning organisation
4. A safe and healthy working environment
5. Being recognised as a good employer
6. Providing efficient and cost effective human resource advisory services
The Highways PFI Project Agreement main body has been published as nine (9) files: 1. Highways PFI Project Agreement - Contents Page 2. Highways PFI Project Agreement - Part A to Part C 3. Highways PFI Project Agreement – Part D 3. Highways PFI Project Agreement - Part E to Part G 4. Highways PFI Project Agreement - Part H to Part J 5. Highways PFI Project Agreement - Part K to Part M 6. Highways PFI Project Agreement - Part N to Part O 7. Highways PFI Project Agreement - Part P 8. Highways PFI Project Agreement - Part Q
Highways PFI Project Agreement - Schedule 1 Definitions, defines the words and expressions used in the Highways PFI Prioject Agreement.
Highways PFI Project Agreement - Schedule 4 This Schedule is the Payment Mechanism
Highways PFI Project Agreement - Schedule 18 This document details Accurals and De-accurals
Highways PFI Project Agreement - Schedule 9 This document referes to Geotechnical and Geological Zones
Highways PFI Project Agreement - Schedule 13 This document refers to Call-Off Services
Highways PFI Project Agreement - Schedule 2 Output Specification This document details the specification for the Highways Services included in the Highways PFI
A reference sheet of SAP VAT codes and some guidance of what supplies may fall under each.
Highways PFI Project Agreement - Part Q
Highway PFI Project Agreement - Schedule 35
Highway PFI Project Agreement - Schedule 34
Highway PFI Project Agreement - Schedule 33
Highway PFI Project Agreement - Schedule 31
Highway PFI Project Agreement - Schedule 30
Highway PFI Project Agreement - Schedule 27
Highways PFI Project Agreement - Schedule 24
Highways PFI Project Agreement - Schedule 20
Highways PFI Project Agreement - Schedule 14
Highways PFI Project Agreement - Schedule 11
Highways PFI Project Agreement - Schedule 10
Highways PFI Project Agreement - Schedule 7
Highways PFI Project Agreement - Schedule 25
Highways PFI Project Agreement - Schedule 19
Highways PFI Project Agreement - Schedule 12
Highways PFI Project Agreement - List of Entirely Redacted Documents
This document lists all annexures and schedules that have been redacted in their entirety
Highways PFI Project Agreement - Schedule 23
Highways PFI Project Agreement - Annexure 17
Highways PFI Project Agreement - Annexure 16
Highways PFI Project Agreement - Annexure 15
Highways PFI Project Agreement - Annexure 14
Highways PFI Project Agreement - Annexure 13
Highways PFI Project Agreement - Annexure 12
Highways PFI Project Agreement - Annexure 11
Highways PFI Project Agreement - Annexure 10
Highways PFI Project Agreement - Annexure 9
Highways PFI Project Agreement - Annexure 6
Highways PFI Project Agreement - Annexure 5
Highways PFI Project Agreement - Annexure 3
Highways PFI Project Agreement - Annexure 2
This is this Highways PFI Contract Mangement Team portion of the PFI Roadshow delivered across the Island between November 12 and January 13.
This is this Island Roads portion of the PFI Roadshow delivered across the Island between November 12 and January 13.
Policy for considering applications for Discretionary Business Rate Relief