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Children and Young Peoples Services

Services for Adults on the Isle of Wight

Food Hygiene Rating Scheme


Service Description: The scheme help consumers choose where to eat out or shop for food by giving them information about the hygiene standards in restaurants, cafés, takeaways, hotels and food shops. The scheme also encourage businesses to improve hygiene standards. The overarching aim is to reduce the incidence of foodborne illness.

Also known as:- Score on the Doors

Your FAQ

Question: What can the owner of a business do if they think the rating given is unfair or wrong?

Answer: The owner or manager of the business should talk to the environmental health officer that inspected the business about why the rating was given.
If the business owner or manager still thinks that the rating is unfair or wrong, they can appeal in writing. The owner or manager can complete a form (above tab titled forms) or obtain a copy from Environmental Health and return it to Environmental Health, Jubilee Stores, The Quay, Newport, Isle of Wight PO30 2EH or by email [email protected] It must reach Environmental Health within 14 days (this includes weekends and public holidays) of being told what their rating is.
The owner or manager of the business also has a ‘right to reply’. This is different from an appeal. The owner or manager can complete a ‘right to reply’ form (above tab titled forms) or obtain one from the Environmental Health department on 01983 823000 and return it to Environmental Health, Jubilee Stores, The Quay, Newport, Isle of Wight PO30 2EH or by email [email protected] The form allows businesses owners to tell people using the website how the business has improved hygiene or to say if there were unusual circumstances at the time of the inspection. A business’s right to reply will be published online by the local authority with the business’s hygiene rating.


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