Service Description: Want a reliable used car? Have your windows fitted by a reputable company? Let us take the headache out of finding traders you can trust. The Buy With Confidence website is a list of approved firms. These firms have been approved by the Isle of Wight Council's Trading Standards Service. They agree to provide a reliable and quality service. The Isle of Wight Council's Trading Standards Service make every effort to ensure that members comply with the law. We cannot guarantee the financial standing of the members, nor that their work will never give rise to complaint but should this be the case, any difficulties will be dealt with fairly.
Answer: We will provide advice on specific enquiries about Trading Standards legislation and will provide updates on changes in the law as appropriate. An e-mail address and a telephone contact will be provided for members' queries about the Scheme or about Trading Standards/consumer protection legislation in general. Responses will be made within five working days. Queries will be allocated to a named contact officer who will be able to offer further advice and assistance on any Trading Standards related matters and when required this advice can be confirmed in writing. Assistance with staff training will be given as appropriate and where resources permit. A charge may be made for such training, but this will be agreed in advance.