Service Description: Want a reliable used car? Have your windows fitted by a reputable company? Let us take the headache out of finding traders you can trust. The Buy With Confidence website is a list of approved firms. These firms have been approved by the Isle of Wight Council's Trading Standards Service. They agree to provide a reliable and quality service. The Isle of Wight Council's Trading Standards Service make every effort to ensure that members comply with the law. We cannot guarantee the financial standing of the members, nor that their work will never give rise to complaint but should this be the case, any difficulties will be dealt with fairly.
Answer: In order to become a Buy With Confidence member, a business must first apply or be recommended to join the scheme and must then pass a set of tailored background checks. Membership of the scheme is not given lightly – amongst other checks, each applicant will have their complaints history reviewed and will receive a visit from Trading Standards. Good references are required from previous customers and applicants must agree to abide by the scheme's code of conduct, which requires them to follow the letter and spirit of the law. Criminal records disclosure may also be required in some circumstances. Only if all the scheme requirements are met, will a business be granted membership, and their conduct will continue to be monitored thereafter. We cannot promise that Buy With Confidence members' work will be perfect every time, but you can expect any problems to be dealt with fairly by the business, and you can turn to Trading Standards for advice in the event of an unresolved issue.