Service Description: This service provides information for adults about various home support services available, ranging from a community alarm to meals on wheels.
Also known as:- Care at Home, Domicillary Care, Home Care, Home Help
Answer: If you already have a telephone, we will in most cases supply and install a Lifeline unit, together with a personal pendant. The Lifeline is simply connected to your telephone to make it much easier to call for help. Pressing either the large red alarm button on the unit or the alarm pendant automatically dials our local 24-hour monitoring centre in Newport. When you use the Community Alarm our Operator will know who is calling and will usually be able to hear you and talk to you. The operator will assess the call and arrange the most appropriate response as possible, this may mean contacting a relative or neighbour, one of our Mobile Wardens, or an ambulance or doctor to attend in an emergency.