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Trading Standards - Advice


Service Description: Our Fair Trading Team give advice on shopping problems e.g. faulty goods and services, and non-delivery. Advice is a very important function. Sometimes the enquiries can be about major purchases involving large sums of money. We also give information about scams, for example, offers of holidays that never take place. We talk to traders as well as consumers, to make sure they understand the law and know their legal obligations.

Also known as:- Advice to Business, Advice to Consumers, Consumer Safety, Consumer Support, Fair Trading, Product Safety, Retail

Your FAQ

Question: What are my rights when buying Goods or Services?

Answer: If you have a specific query about a recent purchase or you are planning to buy goods or services you can obtain advice over the telephone from the Citizens' Advice Bureau on 08454 04 05 06.

If you feel that you would like face to face advice you can call in person at the Trading Standards Service at Jubilee Stores on the Quay at Newport and you should take all relevant documents/information with you. Please note that a duty officer is only available on Monday, Wednesday and Friday.

If you feel that you would like face to face assistance but are unable to visit the Trading Standards Office, please give us your contact details, and a Trading Standards Officer will contact you and make arrangements to see you, possibly at your home. Telephone 01983 823396

You can also register a consumer complaint or raise a query by email, by clicking on the 'send a message' button above.

There are a range of leaflets available to download on the Trading Standards Website and there is further information available at the Consumer Direct Website via the related link.
- Related Link


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