Service Description: Our Fair Trading Team give advice on shopping problems e.g. faulty goods and services, and non-delivery. Advice is a very important function. Sometimes the enquiries can be about major purchases involving large sums of money. We also give information about scams, for example, offers of holidays that never take place. We talk to traders as well as consumers, to make sure they understand the law and know their legal obligations.
Also known as:- Advice to Business, Advice to Consumers, Consumer Safety, Consumer Support, Fair Trading, Product Safety, Retail
Answer: You are advised to contact the Trading Standards Service on 01983 823396. They will be able to take all the relevant details from you in order to investigate the matter further. You can also fill in an initial enquiry online using the form via the related link - Related Link