Most of the council’s operations will remain open until 4pm, Monday 24 December. After closing for the Christmas/new year period they will then reopen on Wed 2 January. There will, however, be special arrangements for certain services.
Help centres – Newport, Ryde, Sandown and Freshwater All Isle of Wight Council help centre offices close at 4pm on Monday 24 December. County Hall and Sandown Help Centre reopen at 8.30am on Wednesday 2 January. The help centre in Ryde Library reopens at 9am on Friday 4 January and Freshwater Help Centre reopens at 9.30am on Tuesday 8 January. Revenues, benefits, parking services, Blue Badges and customer account services Isle of Wight Council offices, Broadway, Sandown: office closes 4pm, Monday 24 December, reopens 8.30am, Wednesday 2 January. Online applications remain available for council tax/housing benefit and Blue Badges. Automated payment system available 24 hours a day, tel: 0207 1381970 or pay online at www.iwight.com Highways emergencies Flooding, fallen trees, traffic lights not working etc – tel: 821105. Severe weather (snow or exceptional rainfall) – the highways emergency control room will be set up tel: 823777. Follow us on twitter at www.twitter.com/iwight or find us on facebook at www.facebook.com/isleofwightcouncil for updates. Council buildings or land For emergencies involving council-owned buildings, contact Wightcare, tel: 821105. Libraries Sandown and Ventnor libraries close at 4.30pm on 22 December. Freshwater closes at 1pm on 24 December. Cowes, Newport and Ryde close at 4pm Christmas Eve. Normal opening hours resume Wednesday 2 January. Adult social care Offices close 4pm, Monday 24 December. Reopen Wednesday 2 January. Adult social care duty service (based at St Mary’s Hospital) open for emergencies only on 27, 28 and 31 December, tel: 534227. The hospital social work team (adult services) will operate on a duty service basis on the same days. Outside of these times urgent calls should be directed to Wightcare, tel: 821105. Children’s services Offices close at 4pm Monday 24 December, reopen Wednesday 2 January. All services for children will be covered from the St James’ Centre, 4-5 St James’ Street, Newport on 27, 28 and 31 December (during office hours), tel: 814374 or 814370. Outside of these times urgent calls should be directed to Wightcare, tel: 821105. Isle of Wight Crematorium No cremations or burials 25 to 26 December or 1 January (the grounds, chapel and Book of Remembrance Room will be open to the public between 2pm and 4pm on these days, weekends and holiday dates). All cremation papers should be delivered to the crematorium by noon on the working day before the cremation. Burials will take place on all other days at the usual times. Burial forms should be delivered to the cemetery office two clear working days prior to each burial. Register office Closes at 4pm, Monday 24 December. Opens Thursday 27, Friday 28 December and Monday 31 December from 9am to 4pm (by appointment only). Reopens as normal on Wednesday 2 January. To register a death between 24 December and 2 January, tel: 823233. Housing On-call arrangements for emergencies via Wightcare, tel: 821105. Leisure services facilities The Heights Leisure Centre in Sandown, Medina Leisure Centre and Medina Theatre in Newport and Westridge Squash and Tone Zone in Ryde will all have seasonally adjusted opening hours over the Christmas and new year holiday between Saturday 22 December and Wednesday 2 January. Full details of opening times will be available in all centres or on the website www.iwight.com/leisure or by calling the venues direct: The Heights, tel: 405594, Medina Leisure Centre, tel: 523767, Medina Theatre, tel: 527020, Westridge Squash and Tone Zone, tel: 823883.
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