PAPER C

  

ADULT AND COMMUNITY SERVICES SELECT COMMITTEE – 16 SEPTEMBER 2004

 

QUARTERLY PERFORMANCE MANAGEMENT REPORT – QUARTER 1 2004-05

 

REPORT OF THE PORTFOLIO HOLDERS FOR ADULT AND COMMUNITY SERVICES AND RESOURCES

 

REASON FOR SELECT COMMITTEE CONSIDERATION

 

This Quarterly Performance Management Report is for the period 1st April to the 30th June 2004 and is for the Adult and Community Services Portfolios. This first report for 2004-05 was presented to the Council’s Executive on the 25th August 2004.

 

 

ACTION REQUIRED BY THE SELECT COMMITTEE

 

1.      To receive the Quarterly Performance Management Report insofar as it relates to the Adult and Community Services and Resources (Housing Benefits) Portfolio Holder’s responsibilities

 

2.      To consider if additional information regarding the Quarterly Performance Management Report is required from the Portfolio Holders in relation to paragraph 6 below

 

3.      To determine if any further report is required from the Portfolio Holder relating to the User Satisfaction Survey results as detailed in Appendix 2 and 2a

 

4.      To determine whether or not to add any further enquiry to the Select Committee work programme in the light of the information received

  

 

BACKGROUND

 

1.                  This Report for Quarter 1 2004-05 summarises performance for the responsibilities under the Portfolio Holder for Adult and Community Services and the Portfolio Holder for Resources (Housing Benefits), for the quarter ending 30th June 2004.  The report format has been revised and now includes a risk assessment for the new and existing Areas to Watch highlighted in the report; and a revised basket of key performance indicators, with quarterly target profiles.

 

2.         The results of the Best Value Performance Indicator User Satisfaction Survey 2003 is attached as Appendix 2 to this report.  In 2000/01, the Government specified a number of Best Value Performance Indicators (BVPIs) that required local authorities to survey local people. It was agreed that these user satisfaction surveys, to inform the production of the indicator information and should be conducted on a three yearly cycle. On that basis, the second survey took place in autumn 2003. The performance data is factual and reports the outturn for 2003/2004 performance indicators as per the ODPM’s requirements and is considered central to the authority’s performance management arrangements.

 

3.                  Following a contract tendering process an independent market research company, Questions Answered, undertook to consult on behalf of the Council to ensure complete objectivity of results. This took the form of a postal survey, which took place in the autumn of 2003, and involved randomly selecting 3,300 residents to be surveyed.  The result of this was an overall return of 1,192 responses.

4.         Feedback from the previous Adult and Community Services Select Committee when the Quarterly Performance Management Report for quarter 4 last year 2003-04 was discussed have been incorporated including:

 

·         Format and presentation changes have been made to the report and a revised basket of performance indicators, including a specific indicator relating to looked after children have been included within the Children’s Services Portfolio of the QPMR

 

5.         Significant progress has been made on the targets and activities within the Portfolio Holders responsibilities including:

 

·         The Local Public Service Agreement Targets number 4 and 5 (page-8) both targets have continued to improve and are on course to achieve year end totals

·         Housing Benefits performance indicators 12 and 13 (page-9) for new claims and change of circumstances performance indicators are now within the upper quartile of performance for June

·         Performance Indicator 5 (page–6) number of physical visits per 1,000 population to public library premises.  Performance has continued to improve and the quarterly target has been achieved

·         Performance Indicator 9 (page-7) – number of learners in Isle of Wight Council supported provision this quarter.  Performance has exceeded the quarterly target

·         User Satisfaction Survey results identified in appendix 2 and 2a the top factor making the Island a great to live was voted Health service provision (64%) and affordable decent housing was voted in third (39%).  Satisfaction results for Cultural and Recreational Activities have shown marked increases from 2000, libraries have increased by 3%, parks and open spaces by 18%

 

6.                  However, there are concerns on the following:

            Areas to Watch:

 

·         Homelessness (page-4). The Services is forecasting that the annual target figure for numbers of homelessness of 300 will rise to 321 (see performance indicator 1 page-5)

·         The Council’s licence to hold public records (page-4), which has been risk assessed internally and scored 12 reflecting the seriousness of the situation

 

Performance Indicators:

 

·         Performance Indicator 7 (page-6) number of users of the Mobile Library Service (including housebound service), performance for the quarter dipped considerably, 844 fewer users were recorded in quarter 1 compared with a quarterly target figure of 4,125

 

                                    User Satisfaction Survey (2003): 

 

·         The third highest factor identified as being most in need of improvement was Health Services (34%) and Affordable Decent Housing was ranked fifth (32%)

 

RELEVANT PLANS, POLICIES, STRATEGIES AND PERFORMANCE INDICATORS

 

Best Value Performance Plan 2003-04

Annual Action Statement 2004-05

Quarterly Performance Management Report 1 2004-05

 

 

CONSULTATION PROCESS

 

Heads of Service and their staff have supplied the information within the Quarterly Performance Management Report, with Directors being fully consulted on the content.

 

External consultation has not been necessary for this report, with the exception of the User Satisfaction Survey (2003), as it is concerned with internal financial management arrangements.

 

FINANCIAL, LEGAL, CRIME AND DISORDER IMPLICATIONS

 

The report itself does not have any financial implications. However, if Members make decisions regarding services identified in this report, these may have financial implications.

 

It is a requirement of the Local Government Act 1999 to deliver best value in service delivery of which an effective performance management system is a significant part.

 

APPENDICES ATTACHED

 

Appendix 1 Quarterly Performance Management Report 1 2004-05

Appendix 2 & 2a – BVPI User Satisfaction Survey Results (2003)

 

BACKGROUND PAPERS USED IN THE PREPARATION OF THIS REPORT

 

Quarterly Performance Management Reports 1, 2, 3 and 4 (2003-04)

Annual Action Statement 2004-05

User Satisfaction Survey Results (2003)

 

Contact Point: Heidi Marshall, Principal Policy Officer, 823250 [email protected]

 

 

 

 

COUNCILLOR GORDON KENDALL

Portfolio Holder for Adult and Community Services

COUNCILLOR REG BARRY

Portfolio Holder for Resources

(Housing Benefits)