Committee: RESOURCES SELECT COMMITTEE
Date: 6 SEPTEMBER
2002
Title: SERVICE
PLANS AND PERFORMANCE INDICATORS – PROPERTY SERVICES
REPORT OF
THE STRATEGIC DIRECTOR OF CORPORATE AND ENVIRONMENT SERVICES
SUMMARY / PURPOSE :
This report summarises information
on the 2002/03 Service Plan for
Property Services together with information and commentary on past
performance in 2001/02.
Service Plans have been prepared
to a standard format for all major service areas within the authority. The
Plans contain a range of information including :
Following preparation of a
Corporate Plan (draft approved for consultation at Executive on July 2nd
2002), a revised Service Plan format is to be introduced for the next financial
year – this will ensure that service activities directly link to the approved
corporate goals.
The Council also collects a
diverse range of information regarding service performance through both
national and local Performance Indicators (PIs) which are published each year
in the Best Value Performance Plan (BVPP). In the 2001/02 BVPP, a “traffic light” system has been introduced to
classify PIs by the following categories :
Attached
to this report (Annex 1), members will find summary information for the
following service areas :
The
information provided in Annex 1 includes :
Members
should note the following :
Members
are invited to comment upon the Service Plan. Areas for enquiry may include :
Also
attached to this report (Annex 2), are the Performance Indicators for the
Select Committees areas of responsibility. These have been categorised into the
4 “traffic light” groupings described earlier. A fifth category (“unclassified)
has been added to include those PIs where it is not possible to make a
performance judgement.
None as
a direct result of this report.
That the Committee : 1.
Consider and comment
upon the Service Plan 2.
Consider and comment
upon the Performance Indicators for the service and identifies priority
areas for improvement
RECOMMENDATIONS
Best
Value Performance Plan, 2001/02
Contact
Point : Tony Flower EXT 3263
M FISHER
Strategic Director of Corporate and Environment Services
ANNEX 1 : SERVICE PLAN
7. STATEMENT OF PERFORMANCE 1
NUMERIC
INDICATORS, TARGETS AND STANDARDS
|
Performance Indicator (including reference number where
applicable) |
Targets Against Indicator(s) |
Current Performance Standard |
|
Total operating cost (TOC) of property against total
revenue budget |
Reduction of 0.5%, ie £36,745 |
6% (£7.349m) |
|
Operational property cost per square metre for operational
buildings (National pPI-4A)* |
Reduction 2%, ie £17.34 |
£17.69 per sq metre |
|
CO² emissions - Government target to reduce CO² by 20%
below 1990 levels by 2010 (pPI-4B)* |
Reduction for 2002-2003 to 7,602 tonnes |
CO² emissions 7679 tonnes |
|
Cost of corporate services hourly rates |
Per
Technician/Surveyor/Principle/Manager |
Internal average £25 External average £58 |
|
Cost of managing operational property per square metre
(pPI-3A)* |
Reduction by 2% to £3.12 |
£3.18 |
|
Cost of managing non-operational property per square metre
(pPI-3B)* |
Reduction by 2% to £2.61 |
£2.66 |
|
Percentage of authority buildings open to the public in
which all public areas are suitable for and accessible to disabled persons
(BVPI-156) |
58% by March 2003 |
53% |
|
Capital receipts target |
Projected target £1,500,000 |
£900,000 |
|
Improvement of cost and time predictability in delivering
new capital building projects (National pPI-5A and 5B)* |
Improve cost and time performance by 1% to 91% and 67%
respectively. |
90% of projects are under budget 66% of projects completed on time |
8. STATEMENT OF PERFORMANCE 2
NON
NUMERIC PERFORMANCE STANDARDS, SIGNIFICANT ACHIEVEMENTS OR AREAS FOR
IMPROVEMENT
|
During last 12 months |
|
Achievements: ·
Professionally qualified team of staff ·
Corporate Asset Management Plan submitted July
2001 ·
Delivery on target/within budget of building
maintenance ·
Delivery on target school capital projects ·
Isle of Wight Society Conservation Award -
Certificate of Merit for Northwood Primary School ·
Placed in top half of all authorities by
Government Office for Asset Management Planning - scoring “satisfactory” ·
Marked best practice in Asset Management of
Schools by Ofsted |
|
Areas
for improvement: ·
Priority system for capital projects ·
Integrated property information system ·
Incorporate the District Auditor
recommendations in the Asset Management Plan ·
Forge links between capital and revenue spent
to achieve Best Value of resources through Condition Surveys |
|
Over last 1 to 3 years |
|
Achievements: ·
Isle of Wight Society Conservation Award for
Chillerton Primary School, St Boniface Primary School and Freshwater All
Saints CE Primary School ·
Agreed objectives with clients ·
Disposals targets met ·
Achievement of Investors in People
accreditation |
|
Areas
for improvement: ·
Information and data available ·
Staff training |
11. SERVICE AIMS, OBJECTIVES, TASKS AND TARGETS
|
Service
Aim/Objectives |
Tasks |
Targets
and Dates |
Responsible
Officer |
Directorate
Objective to Which
This Task Contributes |
|
1. To maintain a corporate view of the
condition and performance of operational buildings increasing programmed
maintenance from 52% to 60%. |
•
Agree client
objectives. •
Agreed building
condition and maintenance priority. •
Agreed way to
reduce CO2 emissions. •
Allocate additional
£34,000 of maintenance expenditure to planned maintenance. |
March
2003 |
Dick
Sedgeley |
Items
4(b) and (c), Section 1 |
|
2. To deliver the Capital Building
Programme to budget, within time and to meet the client’s objectives. |
•
Agreed client
objectives. •
To effectively
manage design and construction. •
Assessment of
performance by client to improve quality. |
April
2003 |
Mike
Cesar |
Item 4(b)
and (c), Section 1 |
|
3. To provide a competitive service to
support the Council. |
•
To maintain
customer care and corporate standards. •
To measure
indicators. •
Investigate new working practices to improve
services. •
To maintain staff
training and Investors in People requirements. |
March
2003 |
Helen
Westbrook |
Item
4(b), Section 1 |
|
4. Support I C T agenda and implement an
integrated Property Services computer system. |
•
Monitor I C T links
to buildings. •
To agree
specification for property system. •
To source funding
and data capture. •
To verify output. |
April
2003 |
Tony
Flower |
Item
4(b), Section 1 |
|
5. To review and submit the Asset
Management Plan to the Government Office. |
•
Agreed client and
service objectives. •
Agreed links to the
District Auditor’s recommendations. •
Measure performance indicators. •
Agree office
accommodation review and implement. |
July 2002 |
David
Lovell |
Item
4(b), Section 1 |
|
6. To encourage year on year
improvements in energy efficiency. |
•
To raise
understanding of energy efficiency throughout the Council by implementing an
awareness programme. |
April
2003 |
Dick
Sedgeley |
Item 4(c
) and (d), Section 1 |
|
7. Support to community organisations in
redevelopment proposals. |
•
To provide 30 hours professional support per annum
to work up redevelopment proposals. |
March
2003 |
Mike
Cesar |
Item 4(b)
and (c), Section 1 |
|
8. Acquire land/rights of access to
extend cycling network. |
•
Acquire access to develop the Yarmouth to Newport
cycleway. |
March
2005 |
Kevin
Gillett |
Item
4(c), Section 1 |
|
Service
Aim/Objectives |
Tasks |
Targets
and Dates |
Responsible
Officer |
Directorate
Objective to Which
This Task Contributes |
|
9. Acquire land to develop existing
transport infrastructure. |
•
Acquire land at Lake High Street, The Broadway at
Sandown, Baring Road at Cowes and The Undercliff at Niton. |
End of
March 2003 |
Kevin
Gillett |
Item
4(c), Section 1 |
|
10. Urban regeneration. |
•
Bring forward redevelopment proposals for Ventnor,
Shanklin, Sandown, Ryde and Newport. |
March
2003 |
Tony
Flower |
Item
4(c), Section 1 |
|
11. Release of capital assets to enable
reinvestment. |
•
Provision of £1.5 million usable capital receipts
per annum. •
Land for 25 units
of affordable housing per annum. •
Provision of new
health clinic at Cowes High School |
March
2003 |
Tony
Flower |
Item
4(b), Section 1 |
|
12. To maintain high quality school
buildings. |
•
Maintain school buildings to client priorities
through indemnity schemes and expenditure of £136,000 per annum. |
March
2003 |
Dick Sedgeley |
Item
4(b), Section 1 |
|
13. Manage starter factory units. |
•
Agree and implement
action plan for industrial land at Lowtherville. •
Keep vacancy levels
below 5% per annum. |
March
2005 |
Oliver
Dunne |
Item
4(c), Section 1 |
ANNEX 2 : PERFORMANCE INDICATORS
BV 156 The
percentage of authority buildings open to the public in which all public areas
are suitable for and accessible to disabled people.