PAPER C

FIRE AND PUBLIC SAFETY SELECT COMMITTEE - 8 DECEMBER 2003

BEST VALUE REVIEW OF THE IMPROVEMENT PLAN FOR CRIME AND DISORDER INCLUDING CCTV UPDATE

REPORT OF THE HEAD OF CORPORATE POLICY AND COMMUNICATIONS

REASON FOR SELECT COMMITTEE CONSIDERATION

The Crime and Disorder Best Value Review was presented to the Fire and Public Safety Select Committee on the 16^th September 2002. Members requested this review what progress has been made in delivering the actions outlined in the Crime and Disorder Best Value Review Improvement Plan.

ACTION REQUIRED BY THE SELECT COMMITTEE

To make comments or recommendations in relation to progress made implementing the Crime and Disorder Best Value Review Improvement Plan.

BACKGROUND

The Isle of Wight Crime and Disorder Partnership is a multi-agency partnership responsible for the implementation of the Crime and Disorder Act 1998. This includes carrying out a crime audit every three years and the production of a strategy to reduce crime and disorder, including the fear of crime in the local area. Other requirements of the Act include Anti-Social Behaviour Orders (ASBO's), Local Child Curfew Orders, information exchange and mainstreaming Section 17. The Crime and Disorder Team deliver the above requirements as well as being responsible for the strategic development of CCTV on the Island and the requirements following the Stephen Lawrence Inquiry.

The Best Value Review looked at the following:

• The role of the Crime and Disorder Partnership
• The role of the Crime and Disorder Team and how this relates to the Partnership
• Mainstreaming Section 17 with the Council
• The processes for obtaining Anti-Social Behaviour Orders
• Strategic development of CCTV
• The operational management of the CCTV monitoring service

The review did not look at the emerging issues from the current Crime and Disorder Strategy in any detail, but some elements of it featured within the Improvement Plan.

The Improvement Plan took into account the following points:

• The Isle of Wight Crime and Disorder Strategy
• Requirements of Crime Reduction Partnership under the Crime and Disorder Act 1998

· Assessment, Audit and Evaluation of the Isle of Wight CCTV System 2001

The Improvement plan is divided as follows:

• Crime and Disorder Partnerships and Team
• Mainstreaming Section 17 of the Crime and Disorder Act
• Young Peoples Task Group
• Drug and Alcohol Task Group
• Domestic Violence Task Group
• Reduction in Crime and Disorder Task Group
• Strategic CCTV
• Control Room Records
• Cameras and Control Equipment
• Codes of Practice
• Tape Management
• Control Room Access
• Partnership/Management Issues

FINANCIAL IMPLICATIONS

There are no financial implications in writing this report.

CRIME AND DISORDER IMPLICATIONS

This report outlines how the Council is undertaking it duties to reduce crime and disorder on the Island and the delivery of the Improvement Plan makes a significant contribution in deterring and detecting crime and reducing the fear of crime.

BACKGROUND PAPERS

Crime and Disorder Best Value Review File

Contact Point : Niki Haytack, Crime and Disorder Manager

Tel. 822696, e-mail [email protected]

JOHN BENTLEY

Head of Corporate Policy and Communications

NO	Improvement	Resource Implications	Who	Progress to date
Crime and Disorder Partnership
1	Terms of Reference for the Strategy Group	None	C&DP /C&DT	Achieved
2	Evaluate through the audit process that the key crime and disorder issues are being tackled and develop objectives in response	Dependant on objectives	C&DP /C&DT	Achieved
3	Establishment of Task Groups	None	C&DP/C&DT	4 of the 5 Task Groups have been set up, however the drugs task group is yet to be established
4	First annual crime and disorder conference	Seek funding from C&DP	C&DP/C&DT	Achieved, however conference will now be once every 3 years
5	Agree proformas for monitoring and evaluating work of Task Group	None	C&DT/Chairs of TG	Achieved – new performance management system introduced
6	Agree actions for first year of strategy with SMART targets	None	C&DT/Chairs of TG	Achieved
7	Launch Crime & Disorder Partnership website	Seek funding from C&DP	C&DT	Achieved and is the top Crime and Disorder Partnership website in Britain and was been nominated for two awards.
8	Develop local performance indicators and continue to develop these	None	C&DT	Achieved

NO	Improvement	Resource Implications	Who	Progress to date
Crime and Disorder Partnership
9	Strengthen links with DAT and YOT	None	C&DT/DAT/YOT	Achieved and the two are likely to merge in 2004
10	Introduce quarterly performance monitoring on to website to inform local partners/community	Seek funding from C&DP	C&DT/TG	Achieved, monthly statistics
11	Publicise and promote Partnership and strategy through regular updates on the website and local media	Seek funding from C&DP	C&DP/C&DT	Achieved with regional, national and international recognition
12	Monitor and evaluate existing community safety initiatives and projects	None	C&DT	Achieved and ongoing
13	Research 'good practice' locally and nationally and devise processes to share information and implementation via task groups in response to objectives within the strategy	Seek funding from C&DP	C&DT/TG	Revised Information Exchange Protocol is currently being consulted on
14	Visit 3 'good practice models' per year and share results of visit with discussions on how to take forward any learned outcomes to inform and enhance the strategy	Seek funding from C&DP	C&DT/TG	Not achieved as only 1 good practice model has been looked at due to staff work loads
15	Review and refine information, research, performance and management systems	None	C&DT	Achieved as part of the performance management system
16	Develop Island crime and disorder accreditation scheme to promote actions to tackle crime and disorder, identify best practice, raise profile of Partnership Island wide	None	C&DT	Following consultation with GOSE and relevant stakeholders the accreditation scheme has been dropped

NO	Improvement	Resource Implications	Who	Progress to date
Crime and Disorder Partnership
17	Continue to deliver strategy, evaluating performance and ensuring that targets are met and exceeded	None	C&DP	Achieved as part of the performance management system
18	Support Task Groups to deliver action plans	Seek funding from C&DP	C&DT	Achieved and ongoing
19	Deliver training to Task Groups on processes and procedures	Seek funding from C&DP	C&DT	Achieved and ongoing
20	Audit and evaluate current methods for reporting of racist incidents on the Island	Seek funding from C&DP	C&DT	A race reporting system is being developed across the Island and is due to be implemented this year
21	To work with the Integration in our Island group to identify an appropriate scheme based on national best practice for reporting racist incidents	None	C&DT/III/C&DP	The race reporting scheme has been developed with considerable assistance from III and from the new black and ethnic minority group – Vectis Monitoring Project
22	Identify appropriate organisation to co-ordinate the monitoring of all racist incidents on the Island and set up systems and protocols.	None	C&DT/III	Ongoing
23	Identify/develop training on race awareness and how to deal with racists incidents ensuring evaluation is undertaken	Seek funding from C&DP	C&DT/III	Training will be delivered immediately prior to launching the scheme
24	Identify and evaluate current support systems for victims of racist incidents and promote best practice	None	C&DT/III	Revised date of April 2005

NO	Improvement	Resource Implications	Who	Progress to date
Crime and Disorder Partnership
25	Identify third party reporting forms and associated procedures and protocols and evaluate	Seek funding from C&DP	C&DT/III	Revised date of April 2005
26	Cascade agreed third party reporting forms and set up monitoring procedures in line with agreed systems	None	C&DT/III	Revised date of April 2004
27	Develop reporting mechanism for racist incidents on Partnership website	Seek funding from C&DP	C&DT/III	Following consultation this will now no longer be undertaken
28	Provide directory of support for victims of racist incident on Partnership website	Seek funding from C&DP	C&DT/III	Sep 2004
29	Ensure proformas are completed and returned quarterly	None	C&DT/TG	Revised date of April 2004 onwards
30	Identify funding streams and cascade information through Accreditation Scheme and partners to the community	Seek funding from C&DP	C&DP/C&DT/ Accreditation members	Not applicable (see 16 above)
31	Develop innovative practices/solutions and share regionally and nationally to raise profile of IOW Crime and Disorder Partnership	Seek funding from C&DP	C&DP/C&DT/TG	Achieved and ongoing

NO	Improvement	Resource Implications	Who	Progress to date
Mainstreaming Section 17
32	Continue Section 17 Best Value survey of Service Managers	None	C&DT	Achieved
33	Request Town and Parish Councils to nominate portfolio holder for crime and disorder by April 2002	None	C&DT/T&PC	4 Town and Parish Councils have identified portfolio holders
34	All report writers to consider Section 17 implications	None	IOW Council	Guidance provided and where report writers feel appropriate, Section 17 implications are detailed
35	Provide Section 17 training for Elected Members and Police Authority Members	Seek funding from C&DP	C&DT/ IOW Council/HPA	Delivered March 2002, no additional training has been given
36	Provide Section 17 training for Council Officers and Police Officers	Seek funding from C&DP	C&DT/IOW Council/ H&IWPC	Delivered March 2002 and further training has been provided upon request
37	All Service Plans to detail S17 implications	None	CSM/Service Managers	Guidance provided and where Managers feel appropriate Section 17 implications are included
38	All Service Managers to monitor cost of crime and disorder to their service area	None	CSM/Service Managers	Request made to Managers and where they feel it is appropriate, costs are identified

NO	Improvement	Resource Implications	Who	Progress to date
Mainstreaming Section 17
39	Set up first meeting of Town and Parish Council's nominated portfolio holder for crime and disorder. Agree terms of reference etc	None	C&DT/T&PC	Limited response from Town and Parish Councils. Guidance is given upon request
40	Identify criteria for Town and Parish Councils to join Island crime and disorder accreditation scheme to promote actions to tackle crime and disorder, identify best practice, raise profile of Partnership Island wide	None	C&DT/T&PC	Not applicable (see 16 above)
41	Undertake audit of mainstreaming Section 17 within the Council	None	C&DT	Achieved and reported to Fire and Public Safety Committee September 2003
42	Produce annual report on mainstreaming within the Council	None	C&DT	See 41 above
43	Provide Section 17 training for Town and Parish Councils	Seek funding from C&DP	C&DT/T&PC	Limited response from Town and Parish Councils. Guidance is given upon request
44	Identify best practice nationally in mainstreaming Section 17 and report back to Portfolio Holder	None	C&DT	Achieved
45	Provide examples to all sections as to methods of mainstreaming crime and disorder in to their service area	None	C&DT	Provided upon request
Young Peoples Task Group
46	Facilitate workshop at annual conference	None	TG	Achieved
47	Identify actions including SMART targets for strategy	None	TG	Achieved
48	Introduce quarterly performance monitoring on to website to inform local partners/community	Seek funding from C&DP	C&DT/TG	Achieved, monthly statistics
49	Develop a Recognition of achievement certificate for young people making a positive contribution to community safety	None	C&DT	Revised date April 2004
50	Publicise and promote the Crimebeat initiative	None	C&DT/	Achieved and came 3^rd in National Crimebeat Awards

NO	Improvement	Resource Implications	Who	Progress to date
Young Peoples Task Group
51	Audit and evaluate current community safety initiatives delivered through schools	None	TG/C&DT	Revised date April 2005
52	Carry out feasibility study on whether joint delivery may be cost effective	Seek funding from C&DP	TG/C&DT/ partners	Revised date Summer 2005
53	Deliver training on ASBO's to teachers from 2 high schools and evaluate	Seek funding from C&DP	C&DT	Achieved and further training delivered upon request
54	Ensure proformas are completed and returned quarterly	None	C&DT/TG	Achieved
55	Identify funding streams and cascade information through Accreditation Scheme and partners to the community	None	C&DP/C&DT/ Accreditation members	Not applicable (see 16 above)
56	Identify baseline for Accreditation Scheme for Schools to join and demonstrate actions to reduce crime and disorder	None	C&DT	Not applicable (see 16 above)
57	Raise awareness in schools of crime and disorder issues	None	TG/C&DT	Achieved and ongoing
59	Identify best practice national with regard to the development of a Youth Crime Prevention Strategy and discuss at Partnership	Seek funding from C&DP	TG/C&DP	Revised date April 2005
60	Develop innovative practices/solutions and share regionally and nationally to raise profile of IOW Crime and Disorder Partnership	Seek funding from C&DP	C&DP/C&DT/TG	Achieved and ongoing

NO	Improvement	Resource Implications	Who	Progress to date
Drug and Alcohol Task Group
61	Facilitate workshop at annual conference	None	TG	Achieved
62	Identify actions including SMART targets for strategy	None	TG	Achieved
63	Continue to identify disruptive actions under 'Communities Against Drugs' funding	Seek funding from C&DP	DAT/C&DT/C&DP	Achieved and ongoing
64	Ensure proformas are completed and returned quarterly	None	C&DT/TG	Achieved
65	Raise awareness in schools of drug and alcohol issues	None	TG/C&DT	Achieved and ongoing
66	Identify best practice national with regard to the drug and alcohol misuse and discuss at Partnership	None	TG/C&DP	Revised date October 2004
67	Develop innovative practices/solutions and share regionally and nationally to raise profile of IOW Crime and Disorder Partnership	None	C&DP/C&DT/TG	Revised date April 2005
68	Drug and alcohol conference to raise awareness of drug and alcohol issues and the work of the Partnership	None	TG/C&DP	Achieved
69	Carry out a feasibility study as to an Island wide alcohol ban in public places	None	C&DP	April 2004
70	Consult with partners as to the value of a drug and alcohol policy template for partner organisations.	None	C&DP	April 2005
Domestic Violence Task Group
71	Facilitate workshop at annual conference	None	TG	Achieved
72	Support bid for domestic violence co-ordinator and perpetrators course	Seek funding from C&DP	TG/C&DT	Achieved

NO	Improvement	Resource Implications	Who	Progress to date
Domestic Violence Task Group
73	Identify actions including SMART targets for strategy	None	TG	Achieved
74	Develop relevant area on Partnership website and update on a regular basis	Seek funding from C&DP	TG/C&DT	Achieved
75	Share information, data and intelligence to inform Task Group and audit review	None	C&DP/C&DT/TG	Achieved
76	Review and evaluate interagency protocols and discuss at Partnership	None	TG/C&DT/C&DP	Currently being undertaken
77	Identify best practice nationally for supporting victims of domestic violence and discuss at Partnership	None	TGC&DP	Freedom Programme to be introduced next year
78	Develop a media strategy to include an Island wide publicity campaign	Seek funding from C&DP	TG/C&DP	Media Officer appointed
79	Identify/develop training on awareness of domestic violence ensuring evaluation is undertaken	Seek funding from C&DP	TG	Achieved and ongoing
80	Identify and evaluate current support systems for victims of domestic violence and promote best practice	Seek funding from C&DP	TG	Currently being undertaken
81	Identify third party reporting forms and associated procedures and protocols and evaluate learning from the racist incident forms	Seek funding from C&DP	TG	Revised date April 2005
82	Cascade agreed third party reporting forms and set up monitoring procedures in line with agreed systems	None	TG	Revised date April 2005
83	Raise awareness in schools of domestic violence and available support for victims	None	TG/C&DT	Revised date April 2005
84	Launch a full scale campaign to continue to build confidence in reporting domestic violence and de-stigmatising the reporting of domestic violence	Seek funding from C&DP	TG/C&DP	Revised date April 2005

NO	Improvement	Resource Implications	Who	Progress to date
Crime and Disorder Task Group
85	Facilitate workshop at annual conference	None	TG	Achieved
86	Identify actions including SMART targets for strategy	None	TG	Achieved
87	Agree and implement new criteria for ASBO's	None	C&DT/TG	Achieved
88	Review current arrangements for resourcing ASBO's and seek approval for any changes	None	C&DT/C&DP/IOW Council	A number of bids have been submitted to Fire and Public Safety Committee for this as yet none have been successful
89	Review Information Exchange protocol and instigate appropriate improvements	None	TG/C&DT	Revised Information Exchange Protocol is currently being consulted on
90	Develop relevant area on Partnership website and update on a regular basis	Seek funding from C&DP	TG/C&DT	Achieved
91	Share information, data and intelligence to inform Task Group and audit review	None	C&DP/C&DT/TG	Achieved and ongoing
92	Develop action bases on 'Hot Spots' with methods for evaluating the impact.	Seek funding from C&DP	TG	Areas are being reviewed and appropriate recommendations for action being made
93	Develop structures to ensure data sharing is collected on an ongoing basis and that this informs the relevant Task Groups	None	C&DP/C&DT/TG	New systems introduced

NO	Improvement	Resource Implications	Who	Progress to date
Crime and Disorder Task Group
94	Develop Fear of Crime Strategy to help to reduce fear, involving the community, partners and in particular the local media	Seek funding from C&DP	TG/C&DP/C&DT	Over 1200 Island residents have taken part in a Fear of Crime Survey and results indicate that generally people feel safe and that residence need reassurance over specific types of crime such as burglary and violent crime.
95	Review Hampshire data collection systems and discuss at Partnership meeting	None	TG/C&DP/C&DT	Revised date April 2004
96	Fear of Crime Conference aimed at identified 'hard to reach' group	Seek funding from C&DP	TG/C&DP/C&DT	Fear of crime has been discussed at a variety of events and the next one is at the Riverside Centre in January 2004
CCTV Strategic Development
97	Carry out a feasibility study as to the maximum potential cameras being monitored in the current control room	None	WC/C&DT	April 2002 - Ongoing
98	Carry out an audit of all operational CCTV schemes on the Island	Officer time	C&DT	Not undertaken as advised that the data is out of date as soon as obtained. Review situation April 2005
99	Provide quarterly data to Control Room Manager on current crime and disorder trends and 'hot spots'	None	C&DT & CCTVSM	Started March 2002, to be subject of regular Police Liaison meetings bi-monthly
100	Produce baseline criteria for applications for CCTV schemes based on the crime and disorder audit	None	C&DP	Achieved

NO	Improvement	Resource Implications	Who	Progress to date
CCTV Strategic Development
101	Develop Service Level Agreement with CCTV providers	None	C&DT/WC	Agreed, awaiting target for crimes detected by CCTV to include in SLA
102	Produce CCTV Development Strategy based on the above findings	None	C&DT	Achieved
103	Co-ordinate CCTV bids in accordance with the Strategy	None	C&DP	Achieved
104	Continue to include CCTV in appropriate planning applications and developments	None	IOW Council/C&DT	Achieved
Control Room Records
105	Institute Control Log checks for quality assurance.	None	CRM	Achieved
106	Introduce a Working Copy Tape Log to provide an audit trail for all such tapes.	None	CRM	Achieved
107	Introduce a tick box style Performance Indicator Log	Requires further evaluation to assess value and cost.	CRM	Awaiting KPIs set by National User Group Revised Date June 2004
108	Establish IW departmental procedures for reviewing recorded tapes or collection of evidential materials.	None - this can be based on existing police protocols.	CCTVSM (via) SDSS&H	Procedure presented to CW for corporate approval by June 2002
109	Negotiate police involvement in tape reviews - police attendance required.	Police time may be cause for concern to Divisional Commander	CCTVSM	Achieved

NO	Improvement	Resource Implications	Who	Progress to date
Control Room Records
110	Institute a recording procedure for time taken in tape reviews by Controllers.	None	CRM	Achieved
111	Include a monitoring check of print production to ensure validity.	None	CRM	Achieved
112	Copies of all invoices, statements regarding work on CCTV equipment to be retained for evidence purposes.	None (minimal photocopying)	AO	Achieved
Cameras and Control Equipment
113	Move to digital recording for all activities	£20,000	CCTVSM/CRM	Achieved
114	Rectify the significant video recorder problems ensuring picture quality of appropriate level	None (at the cost of the contractors)	CRM	Achieved
115	Review and improve the recording and frequency of equipment faults	Minimal (£500)	CRM	Achieved
116	Instruct the contractor to adjust camera focus at night	None	CRM	Achieved
117	Establish regular link with Highways regarding pruning of lower branch "feather" growth	Estimated cost of £500 to be contained within normal Highways budget.	CRM	Achieved
118	Negotiate lighting changes in Orchard Street	TBA	CRM SLE	Revised date June 2004
119	Regular checks of the keyboard instituted to ensure that all cameras are operating on the same directional movement.	None	CRM	Achieved

NO	Improvement	Resource Implications	Who	Progress to date
Cameras and Control Equipment
120	Review the lighting within the Control Room and establish more favourable environment	Between £100 and £800 depending on the preferred solutions	CRM	Revised Date April 2004 Property Services Aware
Code of Practice
121	Work to institute British Standard 7828 vetting for staff (also BS 7958:1999)	To be advised	CRM SPO	Discussions to commence Revised date April 2004
122	Review the potential for electronic record keeping	Dependant upon research if appropriate	CRM/ CCTVSM	Achieved
123	New signs to incorporate revised wording	None (cost of signs already within terms of bid for new schemes)	CRM/ CCTVSM	As schemes introduced/signs replaced
Tape Management
124	Review tape storage arrangements as per recommendations	£400	CRM	Achieved

NO	Improvement	Resource Implications	Who	Progress to date
Staffing
125	Review staff working patterns to improve flexibility and break periods	£6,000	CRM/ CCTVSM	As yet unable to secure funding.
126	Implement use of headsets for Controllers and Operators	£2,000	CRM/ CCTVSM	Requested subject to finances.
127	Improve Controllers own self appreciation of health & safety impact of their work - use of appropriate aids, DSE etc	£500	CRM	Achieved and ongoing programme
Control Room Access
128	Review access with a view to increased security in line with recommendations.	Dependant on mechanism chosen	CRM	Revised date April 2004
129	Develop a matrix for managing the checking of all logs, including entrance logs.	None	CRM	Achieved
130	Institute a clear protocol for all contractors regarding the Maintenance and Repair Log.	None	CRM	Achieved

NO	Improvement	Resource Implications	Who	Progress to date
Partnership/Management Issues
131	Develop a framework for a full Wightcare Services Value for Money Review, in negotiation with all service commissioners within and outside the Council	Pending definition of the scope of the Review	CCTVSM	Subject to strategic directive (CW)
132	Review the market potential for additional site monitoring services	£15,000	CCTVSM	As yet unable to secure funding
133	Improve working relations with the Crime & Disorder Partnership, through more involvement in training, meetings, strategic development and future proposals. Opportunities to maximise existing expertise.	Management time	C&DM & CCTVSM	Ongoing - planning quarterly meetings
134	Particular review of Ryde statistical data and crime patterns	Management/Police time	C&DT & CCTVSM	Achieved
135	Explore the possibility of lay visitors to the Control Room	Minimal reimbursements	C&DM & CCTVSM	Currently being undertaken

The following abbreviations have been used in this Improvement Plan:

AO – Accounts Officer CCTV SM – CCTV Service Manager C&DM – Crime and Disorder Manager

C&DP – Crime and Disorder Partnership C&DT – Crime and Disorder Team CRM – Control Room Manager

DAT – Drug Action Team HDS - Head of Direct Services H&IWPC – Hampshire Constabulary

HPA – Hampshire Police Authority III – Integration In Our Island IOW Council – Isle of Wight Council

SDSS&H – Director of S. Services & Ho. SLE – Street Lighting Engineer SPO – Senior Personnel Officer

TG – Task Groups T&PC – Town and Parish Councils YOT – Youth Offending Team