APPENDIX 1

ISLE OF WIGHT COUNCIL

QUARTERLY PERFORMANCE MANAGEMENT REPORT

SELECT COMMITTEE – FIRE & PUBLIC SAFETY

FOURTH QUARTER – 1^ST JANUARY TO 31^ST MARCH 2004

Quarterly Performance Management Report

Select Committee – Fire & Public Safety

Quarter 4 January – March 2004

Contents

Section 1 : Summary Page 3 - 4

1.1 Performance Summary:

· Performance Indicators – KPI’s & PSA Targets

1.2 Priority Improvement Areas Page 4

1.3 Best Value Reviews Page 4

Section 2 : Performance Management & Assessment Page 5

Including information on the following areas

· Key Achievements for the Quarter Page 6

· Areas to Watch and action to be taken Page 6

· Updates on Areas to Watch reported in Q1 – Q2 – Q3 Page 7

· Performance Management Indicators – KPI’s & PSA Targets Page 8 - 9

Section 3 : Corporate Actions Page 10

Summary report of those key actions achieved and those that are on-going, as of the 31^st March 2004.

Section 4 : Finance Report Page 11

Revenue & Capital Report

SECTION 1 : Summary - Quarterly Performance Management Report - Q4 (January to March 2004)

Performance Summary :–

1.1 Performance Indicators

Summary provides information for all of the Performance Indicator Targets by Portfolio for the past year 2003-04

The first table presents those Performance Indicators that refer to the Select Committee. There are 8 indicators:

• Key PI Quarterly Basket - (6 key performance indicators)
• Public Service Agreement - (2 targets)
• Annual Action Statement - (0 targets not covered elsewhere)

Performance Indicators by Type

	No. of Indicators	Target Achieved	Not Achieved/ ON-GOING INTO 2004-05	Information Not Provided	DELETED INDICATORS
KPI Basket Targets · Fire Rescue & Public Safety	6	5	1	-	-
Public Service Agreement Targets · Fire Rescue & Public Safety	2	1	1	-	-
Annual Action Statement Targets · Fire Rescue & Public Safety	0	0	0	-	-
TOTAL	8	6 (75%)	2 (25%)

Table 2 provides a snapshot of all of the 58 performance indicators and presents these against the relevant corporate objective.

Performance Indicators by Corporate Objective

Corporate Objective	No. of Indicators	Target Achieved	Not Achieved/ ON-GOING INTO 2004-05	Information Not Provided	DELETED INDICATORS
Improving health, housing and quality of life for all	9	2 (22%)	7 (78%)	0 (0%)	-
Encouraging job creation & prosperity	5	4 (80%)	1 (20%)	0 (0%)	-
Raising education standards and promoting lifelong learning	8	6 (75%)	2 (25%)	0 (0%)	-
Creating safe & crime-free communities	8	6 (75%)	2 (25%)	0 (0%)	-
Improving public transport and the highways infrastructure	7	2 (28.6%)	3 (42.8%)	0 (0%)	2 (28.6%) KPI 19-20
Protecting the Island’s physical environment	6	6 (100%)	0 (0%)	0 (0%)	-
IWC Corporate Health	15	7 (46.6%)	7 (46.6%)	1 (6.7%)	-
TOTAL	58	33 (56.9%)	22 (37.9%)	1 (1.7%)	2 (3.5%)

1.2 Priority Improvement Areas - Not applicable to this service area 2003-04

1.3 Best Value Reviews

• Fire & Rescue

A budget review has begun in May, project to be completed by end of June.

SECTION 2 : PERFORMANCE MANAGEMENT & ASSESSMENT – BY PORTFOLIO

This section of the report shows the progress and achievements that have been made in each of the Portfolio’s of the Council. The report records and demonstrates:

• The key achievements for the Quarter
• The identified Areas to Watch and the agreed action to be taken
• Updates on the previously recorded Areas to Watch from Quarters 1, 2 & 3
• Performance Management Information - updates on the Key Performance Indicators (KPI’s) and PSA targets

How are targets judged?

Has the Target been achieved?:

- will be ‘yes’ if the year end target has been met/achieved. (This applies to most targets, some may work differently).

- will be ‘no’ if the target has not been achieved

The comments box can be used by services to explain data. Some targets compare themselves with the same quarter a year ago to eliminate effects of seasonality.

Level of performance against previous quarter:

• will be ‘higher’ if the level of performance is 10% or more higher than previous quarter ì
• will be ‘no change’ if the level of performance is within 10% either way of previous quarter è

· will be ‘lower’ if the level of performance is 10% or more lower than previous quarter î

Assessment of Performance for the Year

Compares the actual performance to the Target for year end:

J Indicates that the target is achieved or exceeded

L Indicates that the target is not achieved

Year end Actual

This figure is expressed as either:

· the cumulative Total for the year - (Q1+Q2+Q3+Q4)

· or, the Average for the year – (Q1+Q2+Q3+Q4) divided by 4

PORTFOLIO: Fire, Emergency Planning & Consumer Protection

CORPORATE OBJECTIVES: Creating Safe & Crime-Free Communities

KEY ACHIEVEMENTS QUARTER 4

Portfolio – Fire, Emergency Planning & Consumer Protection

Corporate Objectives – Creating Safe & Crime Free Communities

• Completed the constitution for the Fire & Rescue Service SE Regional Management Board

• All fire service operational staff have received initial training on new Incident Response Unit (IRU)

• Provision of competent Health and Safety Advice to the Council brought in house

• Procedure for reporting key monthly Consumer Protection outputs (i.e. the day job) introduced

QUARTER 4 - AREAS TO WATCH

Areas to Watch	Action taken / to be taken
The delivery of FAIRMaP within available/required resources. (Fire & Rescue Service)	Review by Best Value Team.
Retention of Fire Control Staff during transitional period.	A National project is underway to look at this issue.
Audit Commission Verification Audit results for Fire & Rescue Service	Action plan approved by Audit Commission. Further verification audit due June 2004.
Downturn in burial numbers has continued, with resultant deficit in Bereavement Services income target for 2003/4 of £36k.	Close monitoring to continue. Budget shortfall in 2003/4 is covered by surplus elsewhere in Consumer Protection. Income forecast for 2004/5 to be re-assessed.
Accommodation difficulties continue. Space for Consumer Protection staff at St Nicholas is very restricted.	Wider accommodation review across several IWC service areas expected to provide solution.

AREAS TO WATCH FROM PREVIOUS QUARTERS

	AREA TO WATCH	ACTION TAKEN	PREVIOUS QUARTERLY UPDATE	NEW UPDATE QUARTER 4
Q1 Q2 Q3 Q4	Number of days lost due to reportable accidents under Reporting of Injuries, Diseases and Dangerous Occurrences Regulations (RIDDOR) Fire & Rescue Service	The RIDDOR reportable injury figure is high, due to some ongoing injury absence. Of eight personnel who had reportable injuries either ongoing or commencing after 1 April 2003, five have now ended their current period of absence. Every accident is investigated and lessons learned are implemented to avoid a repeat in the future.	Three persons remain sick with RIDDOR reportable injuries. The accidents are investigated to see if systems of work need to be changed. The persons are monitored as per the Welfare Policy.	2 new injuries this quarter – one short term and one long term. All 3 persons from previous quarter remain absent due to their injury.

Corporate Priority (Corporate Plan 2002 to 2005)	KPI Description	Actual 2002 / 3	Q1 Apr-Jun 2003	Q2 July-Sept 2003	Q3 Oct - Dec 2003	Q4 Jan-Mar 2004	Target 2003 / 04	Performance assessment for the year Year end Actual	Comments
			Performance against the previous Quarter				Target Achieved
Cutting crime, disorder, and fear of crime	Domestic burglaries this quarter per 1000 households	9.7	1.9	1.4	1.7	1.7	9.5	J Total = 6.7	Target achieved. This indicator is calculated differently to the PSA Target 8 on page 26.
				ì	î	è	Yes
Supporting a locally controlled fire service	13. % of incidents where the number of appliances met standards of fire cover.	98.8%	99%	99.5%	99.5%	98.9%	99%	J Average = 99.2%	Target achieved
				è	è	è	Yes
	14. % of incidents where the number of riders met standards of fire cover.	98.7%	97.8%	98.6%	98.3%	99.5%	99%	J Average = 98.6%	Target achieved
				è	è	è	Yes
	15. % of incidents where attendance times met the standards of fire cover	93.5%	95.1%	90.5%	96.2%	96.2%	98%	L Average = 94.3%	Shows improvement after dip in Q2
				è	è	è	No
Safeguarding public welfare through our consumer protection services	16. Score against a checklist of enforcement best practice for environmental health (a) & trading standards (b)	a) 81.6% b) 66.3%	a) 81.6% b) 66.3%	a) 81.6% b) 66.3%	a) 85% b) 76.3%	a) 83.8% b) 76.3%	a) 83% b) 70%	J Average = a) 83% b) 71.3%	Targets for year end achieved
				è	è	è	Yes
	17. Bereavement Services: Number of cremations in the quarter	1480	361	362	392	372	1455	J Total = 1,487	Target has been exceeded but this is countered by fall in burial numbers
				è	ì	è	Yes

PERFORMANCE MANAGEMENT INFORMATION – KEY PERFORMANCE INDICATORS

PROGRESS TOWARDS PSA TARGETS

Corporate Objective	PSA Target	PSA Target Summary	Q1 Data	Q2 Data	Q3 Data	Q4 Data	Year Target	Comments
							Target Achieved
Creating Safe & Crime Free Communities	8. Crime Reduction	Reduce the number of domestic burglaries	95	158	107	108	453	Target missed Number of domestic burglaries = 468
							No
	9. Fire Safety	Reduce the number of accidental fires and casualties from them	Calls 26 Deaths 0 Injuries 3	Calls 25 Deaths 0 Injuries 0	Calls 28 Deaths 0 Injuries 2	Calls 33 Deaths 0 Injuries 2	124	Target achieved on all three
							Yes

SECTION 3 : CORPORATE ACTIONS

Significant progress has been made on the Corporate Actions, which includes the Comprehensive Performance Assessment (CPA) Improvement Plan, Annual Action Statement Actions and Actions in response to the District Audit Letter. This section of the Report records the highlights some of the key actions that have been achieved by the 31^st March 2004 and those that are on-going through 2004-05. A full listing of all of the Corporate Actions that are on-going and to be carried forward through 2004-05 will be available for viewing on the Council’s Intranet at the following link: direction/performance/quarterly performance management reports/

CPA Improvement Plan Actions – None identified for Fire & Public Safety

Annual Action Statement Actions by Directorate

FIRE

Achievements

• Reduce by 3% the number of deaths and injuries from accidental fires in dwellings.

Actions in response to the District Audit Letter – None identified for Fire & Public Safety

SECTION 4 : FINANCE REPORT

4.1 : Revenue Budget Monitor by Portfolio – to the end of March 2004

Fire, Emergency Planning and Consumer Protection
Fire & Rescue	On target at year end.
Emergency Planning	On target at year end.
Crime and Disorder	Unused budget for 2-year PSA Pump Priming to be carried over to 2004-05.
Trading Standards & Environmental Health	Underspend expected due to staff turnover and inability to appoint appropriately qualified replacements. Part of this will be used on a one-off basis to offset the likely overspend in bereavement services below.
Bereavement Services & Coroner	A potential under-recovery of income, increased costs for the grounds maintenance contract and an overspend within the coroners budget will lead to an overall overspend for this service.
Resources – Making It Happen
Crime & Disorder	Unused budget for 2-year PSA Pump Priming to be carried over to 2004-05.

4.2 : Capital Expenditure

A list of capital spending against budget in 2003-04 on a summarised version for the services provided by this Select Committee is available by clicking on the following link:

http://wightnet2000.iow.gov.uk/directorates/finance/finance_business_services/images/OldYearExecComCapitalByCommitteeReport.pdf

Fuller details, on a project by project basis, are also available on the Financial Services intranet pages.