Quarterly Performance Management Report 2004-05
Select Committee – Fire & Rescue, Emergency Planning
and Consumer Protection
Quarter 1 Report: April – June 2004
Contents
Section 1 : Summary
1.1 Priority
Improvement Areas Page 2.
Section 2 :
Performance Management & Assessment – By Portfolio Page 3.
Including information on the following areas
·
Key Achievements for the Quarter
·
Areas to Watch and action to be taken
·
Updates on Areas to Watch reported in previous quarters Q1 - Q2 – Q3 –
Q4 (2003-04)
·
Performance Management information on: – Key Performance Indicators
& PSA targets
2.1 Fire,
Emergency Planning & Consumer Protection - Page 4 – 7.
Section 3 : Finance Report Page 8 – 9.
3.1 Executive Revenue
3.2 Capital Report
Section 1 : Summary –
Quarterly Performance Management Report 2004-05 Quarter 1 (April – June)
1.1 Priority
Improvement Areas
Two
new Priority Improvement Areas have been identified and will be reported in the
forthcoming QPMR reports from Quarter 2.
Of these one relates to Fire & Rescue
SECTION 2 : PERFORMANCE
MANAGEMENT & ASSESSMENT – BY PORTFOLIO
This section of the report shows the progress
and achievements that have been made in each of the Portfolios of the
Council. The report records and
demonstrates:
- The key achievements for the Quarter
- The identified Areas to Watch and the agreed action to be taken
- Updates on the previously recorded Areas to Watch from 2003-04
Quarters 1, 2, 3 & 4
- Performance Management Information
- updates on the Key Performance Indicators (KPI’s) and PSA targets
How
are targets judged?
Has the Target been achieved?
The year end target has now been profiled across the
four quarters. Each service area has
assessed the projected performance and service targets accordingly. The comments box is used by services to
explain the data and describe the actual performance.
Level of performance against the quarterly
target:
- will be ‘higher’
if the level of performance meets or
exceeds the quarterly target ì
- will be ‘level’ if performance is just below the quarterly target (within 5%
of the quarterly target) è
·
will be ‘lower’ if the level of performance is lower than the
quarterly target by more than 5% î
Areas to Watch & risk
assessment:
This section of the report has been
previously limited to identifying the Areas to Watch, the proposed action to be
taken and then the quarterly updates.
However, there are specific risks also attached to the Areas to Watch. Using the Council’s Risk Management
Framework a risk assessment score has now been applied to each issue. The intention is to use this information to
identify and focus in on the strategic Areas to Watch for the Council, enable
greater debate and dialogue and to better manage risk and improve the performance
of the Council.
Heads of Service in
identifying the Areas to Watch have also assessed the potential risk attached
to the Areas to Watch (new and previously reported) that they supply to this
report. This report presents the Risk Assessment
Score. Risk Assessment Score = Impact
of the Area to Watch happening or continuing x Likelihood of the Area to Watch
happening or continuing. Both the
Impact and Likelihood are individually assessed with a score from 1-4:
Scoring the Impact & Likelihood for each
Area to Watch involves applying a value of between 1 and 4, with four
representing the worst possible case. 1=low impact, 2 medium, 3 high and 4=
very high. The highest score should be
for those top level Areas to Watch likely to affect the future CPA score.
For example – Insufficient Highway Maintenance Budget
(page 23) = Risk Score = 16 (impact =4 x likelihood=4)
2.1 PORTFOLIO: Fire,
Emergency Planning & Consumer Protection
CORPORATE
OBJECTIVES: Creating Safe &
Crime-Free Communities
|
Key
Achievements Quarter 1 – 2004-05 |
|
FAIRMaP
approved by Executive Fire Service Emergency Cover (FSEC) funding approved |
|
Successful
achievement of satellite NVQ status following external evaluation and
verification from Hampshire Fire & Rescue Service. |
|
Gained
Investors in People (IIP) accreditation for the Consumer Protection Service |
|
Provision
of competent health and safety advice brought “in house” |
|
New Safer Communities Team
has successfully been established |
|
Areas
to Watch Quarter 1 – 2004-05 |
||
|
Area to Watch |
Action to be taken |
Risk Assessment |
|
Fire
Service Pay and Conditions Agreement. Local
verification report phase 2. |
Action
plan currently being consulted on. Fire
and Rescue Service now priority improvement area. |
Risk Score = 12 |
|
Industrial
action resulting from national negotiations on pay and conditions. |
Existing
contingency plans under review |
Risk Score = 12 |
|
Difficulties
recruiting competent staff for food law enforcement; possible criticism Food
Standards Agency. |
Agency
staff may have to be engaged in short term.
Two trainees to be appointed to fill officer posts. |
Risk Score = 6 |
|
Need
to work with coroner to manage expenditure in relation to sudden deaths. |
Options
for new approach to be discussed with coroner. |
Risk Score = 4 |
|
Areas
to watch – previous quarters 2003-04 |
||||
|
Quarter Reported |
Area to Watch |
Action to be taken from
last quarter |
This quarters update |
Risk Assessment |
|
Q4 2003-04 |
Retention of Fire Control Staff during
transitional period. |
National project is underway to look at this issue. |
The
brigade is working with Corporate Human Resources to address this issue and
is using national guidance where available |
Risk Score = 16 |
|
Q4 2003-04 |
The delivery of FAIRMaP within
available/required resources (Fire & Rescue) |
Review by Best Value Team. |
The
best value teams review is continuing with a report due in October on the
requirements of Integrated Personnel Development System – IPDS |
Risk Score = 12 |
|
Quarter Reported |
Area to Watch |
Action to be taken from
last quarter |
This quarters update |
Risk Assessment |
|
Q4 2003-04 |
Downturn in burial numbers has continued,
with resultant deficit in Bereavement Services income |
Close monitoring to continue. Budget
shortfall in 2003/4 is covered by surplus elsewhere in Consumer Protection.
Income forecast for 2004/5 to be re-assessed. |
Downturn
in burial numbers has continued.
Affect on income being monitored.
Need for remedial measures to be assessed (including an adjustment to
the service budget or costs for the service) |
Risk Score = 6 |
PERFORMANCE MANAGEMENT
INFORMATION – KEY PERFORMANCE INDICATORS
Please note that the figures
in brackets are the quarterly target profile figures for each of the Indicators
|
Corporate
Priority (Corporate
Plan 2002-05) |
KPI
Description |
Q1 - 2004 Apr- June (profile) |
Q2 - 2004 July-Sept (profile) |
Q3 - 2004 Oct-Dec (profile) |
Q4 - 2005 Jan-Mar (profile) |
Target 2004-05 |
Comments |
|
|
Performance
Assessment Actual Against Profile |
ìèî |
Actual 2003-04 |
||||||
|
Cutting
crime, disorder, and fear of crime |
1.
Domestic burglaries this quarter per 1000 households (BVPI
126) |
0.97 |
|
|
|
7.64 |
House Burglaries have been specifically targeted
along with drug suppliers/users as they are a source of funding the habit.
Current data indicates a great improvement and should hold us in good stead
for the rest of the year. The annual figure for 2003-04 was based upon 02-03
household figures (Council Tax figures) |
|
|
(1.91) |
(1.91) |
(1.91) |
(1.91) |
|||||
|
ì |
|
|
|
Total = 7.4 |
||||
|
Supporting
a locally controlled fire service |
2.
% of incidents where the number of appliances met standards of fire cover. (BVPI 145a) |
100% |
|
|
|
99% |
Quarterly target has been
achieved |
|
|
(99%) |
|
|
|
|||||
|
ì |
|
|
|
99.2% |
||||
|
3.
% of incidents where the number of riders met standards of fire cover. (BVPI
145b) |
99.3% |
|
|
|
99% |
Quarterly target has been
achieved |
||
|
(99%) |
|
|
|
|||||
|
ì |
|
|
|
98.6% |
||||
|
4.
% of incidents where attendance times met the standards of fire cover (BVPI 145c) |
90.4% |
|
|
|
90% |
New
technology introduced April 2004 timing to seconds, not next minute as
previously. Targets set in light of new information. |
||
|
(90%) |
(90%) |
(90%) |
(90%) |
|||||
|
ì |
|
|
|
94.3% |
||||
|
Safeguarding
public welfare through our consumer protection services |
5a.
Score against a checklist of enforcement best practice for: a) Environmental
Health (BVPI
166a) |
50% |
|
|
|
80% |
The licensing
function has now been included in the Q1 calculation (part of environmental
health) for this indicator and this has reduced the score for Environmental
Health. Short term action is being
implemented to address this by the end of 2004-05 |
|
|
(80%) |
(80%) |
(80%) |
(80%) |
|||||
|
î |
|
|
|
83% |
||||
|
5b.
Score against a checklist of enforcement best practice for: b)
Trading Standards (BVPI
166b) |
76.3% |
|
|
|
77% |
The quarterly outturn
result has just failed to meet the target.
The 2002-03 outturn = 66.3% and 2003-04 outturn = 71.3% |
||
|
(77%) |
(77%) |
(77%) |
(77%) |
|||||
|
è |
|
|
|
71.3% |
||||
|
6. The number of Trading
Standards Inspections this quarter
(Local Indicator) |
65 |
|
|
|
475 |
There
are 2103 Island businesses with a trading standards risk, 143 high risk. A new Trading Standards Officer has been
appointed (1st June) the vacancy has remained unfilled for a
considerable period of time and the number of inspections has fallen. Improved performance will be expected in
quarter 2. |
||
|
(100) |
(125) |
(125) |
(125) |
|||||
|
î |
|
|
|
458 |
||||
|
7. The number of Food
Hygiene Inspections this quarter (Local Indicator) |
283 |
|
|
|
1150 |
There
are 2266 food premises on the Island.
Inspections are risk based, 300 premises fall into the 3 high risk
categories and require annual inspection. |
||
|
(285) |
(285) |
(285) |
(295) |
|||||
|
è |
|
|
|
1136 |
||||
PERFORMANCE MANAGEMENT
INFORMATION – LOCAL PUBLIC SERVICE AGREEMENT TARGETS
Please note that the figures
in brackets are the quarterly target profile figures for each of the Indicators
|
Corporate Objective |
PSA Target & Summary |
Q1 - 2004 Apr- June |
Q2 - 2004 July-Sept |
Q3 - 2004 Oct-Dec |
Q4 - 2005 Jan-Mar |
Target 2004-05 |
Comments |
|
(profile) |
(profile) |
(profile) |
(profile) |
Actual 2003-04 |
|||
|
Creating
Safe & Crime Free Communities |
8. Crime Reduction Reduce
the number of Domestic burglaries |
67 |
|
|
|
450 |
The quarterly target has been achieved. House
Burglaries have been specifically targeted along with drug suppliers/users as
they are a source of funding the habit. Current There were 28 fewer domestic
burglaries this quarter compared with the same time last year. |
|
(112.5) |
(112.5) |
(112.5) |
(112.5) |
468 |
|||
|
ì |
|
|
|
||||
|
9. Fire Safety Reduce the number
of accidental fires & casualties from them |
Calls – 26 Deaths -0 Injuries - 1 |
|
|
|
Calls -117.2 Deaths -0 Injuries -10.8 |
100% of all of three sections to this PSA Target have been achieved |
|
|
(Calls 29.3) (Deaths 0) (Injuries 2.7) |
(Calls 29.3) (Deaths 0) (Injuries 2.7) |
(Calls 29.3) (Deaths 0) (Injuries 2.7) |
(Calls 29.3) (Deaths 0) (Injuries 2.7) |
Calls – 112 Deaths – 0 Injuries - 7 |
|||
|
ì |
|
|
|
SECTION 3 : FINANCE REPORT
3.1 : Revenue Budget Monitor by
Portfolio – to the end of June 2004
(Please note that the Portfolio
structure has not been updated to reflect the new staff structure)
|
Fire, Emergency Planning
and Consumer Protection |
|
|
Fire & Rescue |
Budget on
target to date. Modernisation issues
(FSEC, IPDS etc.) likely to result in budget pressures as they come to
fruition. |
|
Emergency Planning |
Lack of Emergency
Planning Manager throughout the early part of the year has resulted in lower
staff costs which may in turn be offset by a reduction in the amount of grant
that can be claimed at end of year. |
|
Crime and Disorder |
Income from GOSE re
Building Safer Communities spend is received quarterly in arrears. Costs of
redundancy to be met from savings from the merger with the Drug Action Team
in Social Services. |
|
Consumer Protection |
Budgets for consumer
protection, environmental health, trading standards, health and safety and
Coroner on target to date. |
|
Bereavement Services |
Income is down on
expectations and currently seems likely to fall short of budget requirements
by year end. |
3.2 : Revenue
Expenditure Budget Monitor by Portfolio – to the end of June 2004
Original Spend
To Left
Budget Date
8A Education and Community Development £78,132,887 £11,995,353 £66,415,503
8B Social Services and Housing £40,259,119 £6,984,507 £33,598,581
8C Fire, Emergency Planning & Consumer Protection £9,971,502 £2,010,811 £8,135,338
8D Tourism and Leisure £4,931,021 £660,789 £4,550,145
8E Economic Development £223,594 £22,219 £206,095
8F Transport £8,052,677 £579,281 £7,568,390
8I Sustainable Development, Environment, Planning £11,936,487 £496,290 £11,532,538
8Z Resources £6,271,079 £3,317,895 £3,448,100
Totals £159,778,366 £26,067,146 £135,454,689
Capital Expenditure Budget Monitor
by Portfolio – to the end of June 2004
Revised Spend To Left
Budget Date
8A Education and Community Development £7,932,838 £1,429,030 £6,503,808
8B Social Services and Housing £5,028,637 £546,875 £4,481,762
8C Fire, Emergency Planning & Consumer Protection £290,702 £46,901 £243,801
8D Tourism and Leisure £243,333 £0 £243,333
8F Transport £7,898,173 £719,627 £7,178,546
8I Sustainable Development, Environment, Planning £3,267,998 £756,521 £2,511,477
8Z Resources £736,366 £289,608 £446,758
Totals £25,398,047 £3,788,562 £21,609,485