7. NUMERICAL INDICATORS, TARGETS &
STANDARDS AND COMPARISONS
|
DIRECTORATE OF FINANCE &
INFORMATION |
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|
LOCAL BEST VALUE PERFORMANCE
INDICATORS |
1999/00 |
2000/01 |
2001/02 |
2002/03 |
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|
Actual |
Actual |
Target |
Estimate |
Actual |
Target |
||
|
Environmental
Health – Food Safety |
|
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|
LBV FIN EH
2a |
Increase in premises that have undertaken hazard analysis
(by potential hazard) – High |
|
70% |
10% |
16% |
72% |
|
|
LBV FIN EH
3a |
Increase in premises with suitable safety controls and
monitoring procedures (by potential hazard) - High |
|
17% |
5% |
3% |
-12% |
|
|
Environmental
Health – Health & Safety Enforcement |
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|
LBV FIN EH
5 |
Risk
assess premises by self assessment or visit, as a percentage of all premises. |
|
19% |
20% |
33% |
33% |
|
|
Environmental
Health – Environment Protection |
|
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|
LBV FIN EH
8 |
Percentage
of complaints responded to within agreed priority response time. |
82% |
89% |
88% |
95% |
95% |
91% |
|
LBV FIN EH
9 |
Percentage
of complaints resolved within 8 weeks. |
75% |
73% |
81% |
77% |
74% |
84% |
|
Trading
Standards |
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|
LBV FIN TS
1 |
Percentage
of high risk premises inspected per annum. |
92% |
98% |
60% |
98% |
100% |
95% |
|
LBV FIN TS
2 |
Percentage
of medium risk premises inspected per annum. |
20% |
45% |
25% |
50% |
40% |
50% |
|
LBV FIN TS
5 |
Percentage
of premises where under age sales are made when test purchases are attempted. |
67% |
25% |
40% |
60% |
60% |
30% |
|
LBV FIN TS
7 |
Percentage
of petrol pumps tested correct. |
96% |
95% |
96% |
95% |
97% |
96% |
|
LBV FIN TS
8 |
Number of
businesses with 15 or more helpline inquiries during year. |
15 |
18 |
16 |
15 |
15 |
14 |
|
LBV FIN TS
9 |
Advice Service Satisfaction Index. Users will be asked to
score the service using the following format: Very helpful=2, Quite
helpful=1, No difference=0, Unhelpful=-1, Very unhelpful=-2. |
|
n/a |
|
98% |
98% |
99% |
|
LBV FIN TS
10 |
Inspection
Survey Satisfaction Index. Users will be asked to score the service using the
following format: Very helpful=2, Quite helpful=1, No difference=0,
Unhelpful=-1, Very unhelpful=-2. |
|
n/a |
|
90% |
n/a |
91% |
|
Bereavement
Services |
|
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|
LBV FIN BS
1 |
Number of
cremations (targets based on 6 year average). |
1396 |
1418 |
1475 |
1475 |
1420 |
1475 |
|
LBV FIN BS
2 |
Number of
burials (targets based on 6 year average). |
249 |
231 |
286 |
286 |
261 |
286 |
|
LBV FIN BS
3 |
Cost of
adult cremation service. Increase is
limited to inflation but actual increase is a Council decision. |
£286 |
£309 |
£321 |
£321 |
£331 |
|
|
LBV FIN BS
4 |
Cost of
burial. Increase is limited to
inflation but actual increase is a Council decision. |
£394 |
£426 |
£439 |
£443 |
£457 |
|
8. STATEMENT
OF PERFORMANCE 2
NON NUMERIC PERFORMANCE STANDARDS, SIGNIFICANT ACHIEVEMENTS
OR AREAS FOR IMPROVEMENT
ENVIRONMENTAL HEALTH
|
During last
12 months |
|
Achievements.
Best Value Review carried out New software package purchased after following the
Council’s IT Procurement Procedure Contaminated Land Strategy produced Training given to Members of the Licensing Committee One third of all the outstanding food hygiene inspections
carried out Exhibition arranged for taxis with access for the disabled Working with the Health Authority – A seminar was given on
viral gastro enteritis Environmental Health Website established 1162 health and safety self assessment questionnaires were
sent out A draft protocol for the suspension of door stewards has
been agreed with Clubwatch A good inter authority audit has been carried out on the
Food Section A training seminar for zoo proprietors has been organised Building blocks have now been put into place for IIP The dog warden contract has been renegotiated and a saving
has been made |
|
Areas for
Improvement. All
are set out in the recommendations of the Environmental Health Best Value
Review |
|
Over last 1
to 3 years |
|
Achievements. Air Quality
Review - Second phase completed Pilot
Health & Safety Self Assessment Survey commenced Fixed
Penalties for Dog Fouling commenced following liaison with Magistrates Court Pest
Control - New system working well Partnership
Working with Food Hygiene Consultant Safer
Food Pack - Over 700 packs sold Training
for Door Stewards - Over 289 door stewards registered and trained Butchers Licensing - All Island
butchers licensed Elected Members training on
licensing. Training given to
Hampshire Police |
|
Areas for
Improvement. Health
and Safety Enforcement Administration
support for technical staff Accommodation
- Overcrowded, lacking in storage space, inadequate meeting room |
8. STATEMENT
OF PERFORMANCE 2
NON NUMERIC PERFORMANCE STANDARDS, SIGNIFICANT ACHIEVEMENTS
OR AREAS FOR IMPROVEMENT
TRADING STANDARDS
|
During last
12 months |
|
Achievements.
Maintained
service delivery during period of secondment of County Trading Standards
Officer. Implemented
controls to prevent spread of Foot and Mouth Disease to the Island ,working
in partnership with NFU, Rights of Way, Emergency Planning, Elected Members Implemented internet information services for enforcement
staff and advisors
Trading Standards Web site established Carried out customer satisfaction surveys |
|
Areas for
Improvement. Obtain CLS Chartermark
Setting
up of Consumer Support Network for the island Recording
of work done needs to be improved |
|
Over last 1
to 3 years |
|
Achievements. Assisted in formation of Farmers Market
Launch
of Fair Trading Partnership with Motor Trade Advice
Service to provide on demand next steps advice or as soon as staff available
i.e. max response time reduced from two working days Implemented
controls to prevent spread of Foot and Mouth Disease to the Island working in
partnership with NFU, Rights of Way, Emergency Planning, Elected Members |
|
Areas for
Improvement. Stability of Structure
Establishment
of baseline performance levels against realistic and stable targets |
BEREAVEMENT SERVICES BEST VALUE REVIEW IMPROVEMENT
PLAN 2002
|
Recommend |
Action |
By Whom |
Complete by |
|
1(a) |
Consult with other local authorities with a view to identifying methods of consulting the bereaved and formulating a view of Best Practice |
MH |
31/03/2002 |
|
1(b) |
Consult with Funeral Directors, Clergy, Cruse etc to determine which of the methods identified above would be most appropriate for the Island and Consider whether the extended group could form a new ABereavement Services Panel@, based on the new Task Group being set up |
MH RO |
8/03/2002 31/03/2002 |
|
1(c) |
Implementation Date to commence consultation with the bereaved |
RO |
01/04/2002 |
|
1(d) |
Report results of consultation to Task Group and Select Committee, as appropriate |
RO |
21/10/2002 Fire & PS Select Cttee |
|
2(a) |
Appoint suitably qualified contractors/staff to carry out a risk assessment of all memorials & pathways to identify the key issues re Health & Safety liabilities |
RO |
31/03/2002 |
|
2(b) |
Assess Maintenance needs and produce schedule to realistically keep cemeteries in good order on a continuing basis Put forward capital bids for major improvements identified Compile full costed programme of necessary improvements |
RO & DS RO NH |
31/03/2002 November, annually 30/09/2002 |
|
2(c) |
Identify and Bid for the necessary Funding to implement the maintenance schedule during the 2002/03 accounting year |
JP |
30/05/2002 |
|
2(d) |
Examine alternative ways of funding maintenance / improvements in future years by considering sponsorship, partnerships, leasing of assets, Community Service, Prison work parties etc |
MH |
31/10/2002 |
|
3 |
Investigate reasons for our position in Charter League table and compare service provided with others in the table. Evaluate what needs to be done to improve the score. Get behind the income/ expenditure figures to assess true cost of their service provision. |
MH |
1/04/2002 |
|
4(a) |
Take into account the views / needs of service users, having compared our quality and costs with other Authorities, when considering developments for an improved service. These views and comparisons will be considered alongside the Council=s other priorities and bids for funds. |
MH / RO |
1/10/2002 onwards |
|
4(b) |
Resource the urgent remedial action needed to address health & safety and maintenance issues |
RO / JP |
7/02/2002 |
|
4(c) |
Effective long-term investment (eg for replacement burners) - advise the Task Group of long-term needs |
RO |
30/06/2002 |
|
4(d) |
Providing Bereavement Services in a cost effective way, (having examined comparative figures on a like for like basis) |
MH |
1/10/2002 onwards |
|
4(e) |
Although there is no immediate need to consider reusing graves, there are some that are becoming full. The possibility for reuse / extending capacity will be reported to the Task Group. |
RO |
30/6/2002 |
|
4(f) |
The disposal of redundant assets has addressed by the Asset Management Plan. |
RO |
31/1/2002 |
|
4(g) |
It is not Council policy to earmark resources arising from the sale of an individual Service=s assets to that Service. However, a case for any necessary capital expenditure within Bereavement Services will be made at the time of any asset sales, to be considered alongside the Council=s other competing bids for capital resources. |
RO / JP |
Ongoing |
|
4(h) |
In re-evaluating the Bereavement Trust route of provision, the original interested parties will be contacted to see if they are still interested, (Funeral Directors= meeting). Member of the Task Group will then be asked if they still want this option to be explored further. |
RO RO |
1/03/2002 30/06/2002 |
|
5(a) |
Draw up an Improvement Plan which clearly sets out improvement actions in SMART terms. |
RO / SBM |
28/02/2002 |
|
6 |
The Bereavement Services Aims will be updated, with clear links to the current Corporate Objectives. Local Performance Indicators will be drawn up. |
RO / MH RO / MH |
30/06/2002 30/06/2002 |
|
7 |
A Task Group has been set up for Bereavement Services, which replaces the BS Panel. This Group will consider performance issues, with overall responsibility for performance monitoring resting with the Fire and Public Safety Select Committee, which will review Service Plans, performance indicators etc. |
MHM reporting to Task Group and F & PS Select Committee |
1/04/2002 onwards |
Responsible Officers
JP John Pulsford, Strategic Director for Finance and information and County Treasurer
RO Head of Consumer Protection
MH Bereavement Services Officer
DS Dick Sedgeley, Property Services - Building Manager
NH Nigel Hayton, Property Services - Architectural Assistant
SBM Steve Milford, Principal Best Value Facilitator
Steve Milford
Principal Best Value Facilitator
14 March 2002/Revised 12 August 2002 to reflect changes in line management in Consumer Protection
ENVIRONMENTAL HEALTH BEST VALUE REVIEW
IMPROVEMENT PLAN
|
Item |
Action Required |
Officer(s) Responsible |
Resources Required (£) |
Action Date |
|
Health
& Safety Enforcement |
1.
Continue with the
current project involving business self assessment of risks. 2.
Identify resources to
appoint an additional Inspection Officer if this is deemed necessary by the
risk assessment. |
Principal
Environmental Health Officer (Environmental
Protection) |
30,000 |
1.
Send out the last
tranche of self-assessment questionnaires by 31st March 2003. Complete the Health & Safety database
by 31st March 2004.
|
|
Food
Hygiene |
We should retain existing staff levels and
inspection rates but concentrating, in the immediate future, on continuing to
reduce the backlog of inspections. |
Principal
Environmental Health Officer (Food
Safety) |
|
It is estimated that the backlog could be reduced
within 6-9 months i.e. by September 2002. |
|
Noise and statutory nuisance investigations |
Continue with the current procedures which have
been updated recently to take into account new legislation relating to human
rights and surveillance issues. |
Principal
Environmental Health Officer (Environmental
Protection) |
|
Ensure that our procedures are in accord with the
Council’s policy relating to covert surveillance by 31st May 2002. Review the use of log sheets and their
effectiveness during March annually. |
|
Licensing |
Continue with prioritisation, following risk
assessment, of all Public Entertainment Licensed premise inspections. |
Senior Licensing Officer |
|
Ensure
that, by 31st March 2003, no premises warrants a score in excess
of 95. (based on the EHD in-house scoring system) |
|
Dog
Warden |
1.
Continue with
concentrating on known fouling ‘trouble spots’ but review regularly the
situation and increase routine patrols as and when necessary. 2.
Increase EHD
efficiency by transferring administration duties to the Dog Warden
contractors. Build in 2% cost
reduction each year into the new contract. |
Principal
Environmental Health Officer (Environmental Protection) |
Some saving |
1.
Review the need for
an Island-wide patrol programme by 31st May 2002 that is
compatible with the policy of concentrating on fouling trouble spots Ensure
that the contractor carries out surveys of known trouble spots in October
annually. 2.
1 October 2001; this
was formalised in the contract. |
|
Pest
Control |
1.
Continue with the
current project but ensuring that, by cooperation with approved contractors
and Southern Water, there is no apparent increase in the numbers of rats on
the Isle of Wight. 2.
Retain a significant
budget in case of deterioration in the levels of infestation on the Isle of
Wight whereby a need may arise for the Council to take more direct control of
treatment. 3.
Evaluate support
for a free pest control service, possibly costing £50,000 regarding the views
of users, Members and Council Tax payers. |
Principal
Environmental Health Officer (Environmental
Protection) |
50,000 |
By
31st May 2002 arrange with Southern Water for bi-annual sewer
testing and submission of results of those tests. Within 8 weeks of the submission of those results a scheme will
be devised, if appropriate, to deal with any areas where infestation is
recurring or is excessively heavy. By
30th November each year a review of the budget available for pest
control will be carried out to ascertain its adequacy in respect of: 1.
Investigation of
sites/premises for infestation. 2.
Sewer treatments and
testing 3.
Subsidies for persons
on means tested benefit. 4.
The overall provision
of a pest control service. 5.
The possibility
of providing a free service. |
|
General
Benchmarking |
Continue benchmarking with the Hampshire and Isle
of Wight NUB Groups, to maintain high quality and explore any efficiency
savings. |
Chief
Environmental Protection Officer Principal
Environmental Health Officers |
|
Review best practice and working methods annually
following the production of local and national performance indicator data. |
|
Administration |
1.
Increase ‘cross
sectional’ working capabilities of staff and reduce the clerical work
currently carried out by Technical Officers by employing temporarily a Modern
Apprentice. 2.
Improve reception
facilities in conjunction with other services operating from the St. Nicholas
buildings. |
Chief
Environmental Protection Officer |
5,000 |
Formal and in house training has
already commenced. It is hoped that a
Modern Apprentice can be appointed as soon as possible, but, in any event, no
later than 1 September 2002. Work should commence on this by 1 November 2002. |
|
ICT |
Ensure
smooth implementation and effective use of the new software package. |
Principal
Environmental Health Officer (Environmental
Protection) |
Already
in budget |
Target
date mid-sum 2002. |
|
Communications |
1. Ensure, in the first instance, that the Customer
Services Department is aware of the range of services provided by
Environmental Health. 2. Train all staff in customer care. 3.
Select randomly 10%
of all service users and seek their views on the quality of service provided. Staff focus group. |
Chief
Environmental Protection Officer |
|
1.
Ongoing but discussions will be held early in 2002
with the Customer Services Manager. 2.
Refer to task group for training in customer care. 3.
The commissioning
and full use of the new software must be in place before survey work can be
contemplated. 01/2/2003 is a
realistic date. 4.
Every 6 months. |
|
Merger
with Trading Standards |
1. Ensure that the merger occurs as smoothly as
possible and try to develop joint working to improve administrative
efficiency and reduce potential for overlapping of duties. 2.
Ensure that the new
structure allows for adequate career progression. |
Head
of Consumer Services |
|
From
1 April 2002 onwards. |
|
Departmental structure and decision making
processes |
Continue with regular staff focus group meetings
and devise a more effective means of internal communication, especially in
relation to policy and operational decisions. |
Chief
Environmental Protection Officer |
|
A further staff focus group meeting will be held in
January 2002 and at 6 monthly intervals thereafter. |
|
Service
Profile |
Produce
a brief simple document outlining our aims, targets and standards. |
Chief
Environmental Protection Officer |
|
Produce
this document in leaflet form for general distribution by July 2002. |
|
Staff
Training |
Devise a Training Plan for
all staff based on the results of their Performance Review Plan
interviews. Ensure EHD is ready for
IIP assessment. |
Chief
Environmental Protection Officer |
|
By June 2002. |
|
Use
of contractors |
2.
Submit competitive
bids for related work i.e. the Councils Health & Safety Advice Service
and the relevant aspects of the Joint Registration and Inspection Service. |
Principal
Environmental Health Officer (Food
Safety) Principal
Environmental Health Officer (Environmental
Protection) |
|
1.
The EHD Food Section
will be audited by the Food Standards Agency in late September 2002 so any
operational amendments will depend on the Audit findings. 2.
Prepare a bid for the
Health and Safety Advice Service from 1 October 2002 and for the Joint
Registration & Inspection Unit Health and Safety enforcement work as
opportunities arise. |
|
Item |
Action Required |
|
|
Action
Date |
|
Enforcement protocol with the Environment Agency |
1.
Discuss with the
Environment Agency opportunities for improved joint working and enforcement. 2.
Draw up a formal
protocol. 3.
Seek Member approval. |
Chief Environmental Protection Officer |
|
Target date for an agreed protocol September 2002. |
|
Ensure that food premises proprietors understand
our methods to ensure a consistent approach to food hygiene inspections. |
1. Design a leaflet. 2. Distribute a leaflet. |
Principal
Environmental Health Officer (Food Safety) |
|
Target date August 2002. |
11. SERVICE
AIMS, OBJECTIVES, TASKS AND TARGETS
|
SERVICE AIM /OBJECTIVE |
TASKS |
TARGETS AND DATES |
RESPONSIBLE OFFICER |
DIRECTORATE OBJECTIVE TO WHICH THIS
TASK CONTRIBUTES |
|
a.
Comply with Statutory Duties |
1.
Food Standards Agency plan production 2.
Dti Performance Framework |
1. April 2002 2. June 2002 |
K Law H Moreton |
|
|
b.
Obtain Community Legal Service accreditation |
1.
Prepare Application 2.
Implement any necessary changes to procedures |
October 2002 March 2003 |
R Stone R Stone & H Moreton |
|
|
c.
Establish Consumer support network |
1.
Carry out needs based research 2.
Implement agreed actions |
October 2002 |
H Moreton |
|
|
|
|
|
|
|
|
|
|
|
|
|
|
d.
Unite Environmental Health, Trading Standards and Bereavement Services
as CONSUMER PROTECTION |
1.
Agree and implement changes to reflect “single service” |
December 2002 |
R Owen |
|
|
e.
Improve use of ICT |
1. Project Manage launch and
subsequent use of Flare 2.
Develop Consumer Protection website |
|
C Stopford W Haynes C Shynn |
|
|
|
|
|
|
|
|
f.
Implement EH Improvement Plan – recommendations from BV Review |
See separate plan |
|
R Owen B Monks |
|
|
g.
Implement BS Improvement Plan, (based on pilot BV Review and
negotiated with BVI) |
See separate plan |
|
R Owen M Houghton |
|