DRAFT/2
Service Plan 2003/2004
Consumer
Protection
December
2002
This
Service Plan is designed to provide officers and members with details of the
way Consumer Protection plans to deliver service improvements and contribute to
delivery of Council priorities during 2003/2004.
Performance
Indicator data is under internal review.
The service is requested to generate one national performance indicator
in Environmental Health, and one in Trading Standards, designated BV166a and
BV166b. A raft of local indicators have
been used in previous years. The review
is designed to identify a reduced number of more meaningful indicators
appropriate for publication. This
review is also directed at identifying monthly output measures designed to
identify service trends and therein assist the management and planning
processes.
Views
are requested in relation to:
ü Consumer Protection’s contribution to Council
priorities
ü Performance Indicators
ü Proposed service developments
ü Past performance
ü Budget implications
This
process should provide a basis for:
ü Suggesting amendments to the Service Plan
ü Making recommendations to the Executive for changes
to priorities
ü Identifying areas for future scrutiny
ü Providing input to the medium term budget process
Service Plan for Consumer Protection
(with effect from 1 April 2003)
Incorporating:
Bereavement Services
(cemeteries and crematorium), Environmental Health (food safety, environmental
protection, health and safety, licensing), Trading Standards (animal health, fair
trading, weights and measures, consumer advice)
Contents
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3
|
Key Objectives
|
4
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Service improvement plan
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11
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Performance review
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13
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Consultation
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14
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Budget implications
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Compiled by:
Rob Owen, Head of
Consumer Protection
December 2002
Providing high quality Council services:
ü promoting best value, actioning agreed improvement
plans
ü being transparent, sharing information with
stakeholders
ü addressing recognised training needs and empowering
staff
ü meeting corporate standards
ü
effective enforcement
ü
partnership working
ü
consumer advice
Encouraging job creation and economic prosperity:
ü
business advice
ü
partnership working
Creating safe and crime free communities
ü effective enforcement
ü partnership working
Improving public transport and the highways infrastructure
ü effective enforcement
ü partnership working
Protecting the Island’s natural, built and historic environment
ü effective enforcement
ü partnership working
|
Last
year’s service improvement targets were:
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|
Outcome
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Target Date
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Date achieved
|
Comments
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|
Food Safety:
|
|
|
|
|
Improvement in compliance with Food Safety standards
in a variety of areas
|
31/3/02
|
-
|
Some, but not all, targets achieved.
|
|
Health and Safety:
|
|
|
|
|
Risk assessment of 20% of all premises
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31/3/02
|
31/3/02
|
33% of premises assessed
|
|
Environmental Protection:
|
|
|
|
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a) Improvement in known dog fouling areas
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31/3/02
|
31/3/02
|
No. of areas reduced by 2. Amount of fouling reduced by 45%
|
|
b) Response to general complaints within certain
times
|
31/3/02
|
31/3/02
|
7% over target achieved
|
|
c) Determination of complaints within 8 weeks
|
31/3/02
|
-
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7% shortfall
|
|
Licensing:
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|
|
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a) Applications processed within 6 weeks
|
31/3/02
|
31/3/02
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|
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b) Risk assess all PEL premises
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31/3/02
|
31/3/02
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|
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c) Reduction in risk factor for PEL premises
|
31/3/02
|
31/3/02
|
9% over target achieved
|
Service Manager’s review of
2002-03:
Key achievements:
ü CP Management structure agreed and appointments made
ü Environmental Health Best Value Review completed and
improvement plan agreed and progressed
ü Bereavement Services Best Value Review (pilot) improvement
plan agreed and progressed
ü Positive inter-authority audits addressing food
safety and environmental protection
ü Good Food Standards Agency Audit of food safety, food
standards and agriculture
ü FLARE implementation on track
ü Strong presence at Garlic Festival and County Show
ü Health and Safety at Work etc Act business self assessment
targets achieved, pro-active programme of risk based inspections underway
ü All prosecutions undertaken successful
ü Bereavement Services Task Group serviced, outcomes
reported to Select Committee, and recommendations to the Executive.
ü Hackney Carriage Working Party maintained
ü Hackney carriage dezoning investigation undertaken
and reported to Select Committee; recommendation to dezone to be presented to
the Executive.
ü Monthly output measures planned for 2003/2004:
cremations
burials
licences issued
food hygiene inspections
consumer helpline inquires
business helpline inquiries
environmental protection service requests
noise abatement notices served
health and safety service requests
food safety service requests
stray dogs seized
fixed penalty dog fouling tickets issues
Revenue
Expenditure
|
2003-4
|
2004-5
|
2005-6
|
Comment
|
|
|
|
|
|
|
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£25.0
|
£50.0
|
£50.0
|
New duty; estimated expenditure
should balance licence income from 2004-5 onwards (Legal Services expenditure
extra)
|
|
|
£25.0
|
£25.0
|
£25.0
|
New regime. IWC to be audited by HSE – new officer
|
|
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£10.0
|
£10.0
|
£10.0
|
New duty. DTi letter to “Chief Executive”
|
|
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£5.0
|
£5.0
|
£5.0
|
To retain maximum cost for
benefit recipients at £5 per call out
|
|
|
|
|
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Capital
Expenditure
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2003-4
|
2004-5
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2005-6
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Comment
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|
|
|
|
|
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£6.0
|
£6.0
|
£6.0
|
Equipment inherited from
boroughs obsolete – beyond repair
|
|
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£15.0
|
£15.0
|
£15.0
|
To be supplemented by bid
to Risk Management fund – to complete
memorial safety programme etc
|
|
|
|
|
|
|
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£30.0
|
£30.0
|
£40.0
|
Select Committee
recommendation to Executive
|
|
|
£6.0
|
-
|
-
|
Select Committee
recommendation to Executive
|
|
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£20.5
|
-
|
-
|
Repair and resurface road
to IW crematorium
|
Items flagged up for the future, but not quantified at this
stage:
*Health and Safety
Management guidance responsibility to be brought back in house from April 2003
(£70k budget)
ICT hardware renewal
(general), procurement of dedicated software for Bereavement Services