REPORT FROM THE CABINET MEMBER FOR RESOURCES, AUDIT,

COUNCIL EFFICIENCY AND CUSTOMER CHAMPION

TO THE MEETING OF FULL COUNCIL

ON WEDNESDAY, 19 APRIL 2006

CORVU

If you were unable to attend the recently held ‘show & tell demonstrations, we will be holding further sessions covering the same content for your benefit on Thursday, 20^th April at 11.30am in the Council Chamber. 

This was the first in a series of Demos.  As the system grows and we all learn more about its capabilities, there will be further ‘show and tells’.  If you have any specific suggestions regarding the content, both in terms of the CorVu software and our move from performance measurement to management please email me.

We will be rolling out a training programme from 18^th April to the end of May.  This will be provided by Angela Collis at the Learning Centre (Bugle House) and will include the provision of your passwords for accessing the system.

Call Centre

The last couple of weeks have been dominated by recruitment and training of temporary members of staff. The training of 5 temporary members of staff will now have a positive impact on our performance that has fallen short of what is acceptable over the last month. The level of calls relating to Island Resident Parking Permits is still quite high, however we are coping and our average call handling times are on the target of 2 minutes.

A report was produced last week that dealt specifically with resources required to maintain capacity that would allow us to achieve our targets. We are dependent on agency staff at the present time but this will reduce as new staff come on board from 2^nd May 2006.

Cllr Jilly Wood

Cabinet Member

Resources, Audit, Council Efficiency, & Customer Champion.