PAPER B1

 

 

Composite Motion –          Paper C1 - Corporate Contact Centre, and

                                                Paper C3 - Land Property and Gazetteer Project

 

Due to the potential effect on service delivery in this and future years, and in order to deliver the recommendations of the Resources Select Committee, the Executive

 

RECOMMENDS THAT FULL COUNCIL:

 

(a)               Confirms that the budget allocations for 2003/04 and in future years (including those allocated to underwrite the rent at Enterprise House, for strategic development of ICT and from savings generated by the implementation) can be used to deliver the two GAGS projects, as set out below;

 

(b)               Notes that the Executive will, at any time, delay expenditure on a corporate call centre if necessary to protect the standards of service delivery and/or to achieve greater clarity in relation to the 2004-05 budget.

 

AND RESOLVES, subject to approval by Full Council of the budget recommendations set out above:

 

(1)       To use the first floor of Enterprise House as the location for a corporate contact centre, subject to there being, in the opinion of the Portfolio Holder for Resources, no suitable alternative user for Enterprise House;

 

(2)               That the Head of Organisational Development, in consultation with the Deputy Leader and the GAGS Programme Board, is given a specific delegation to deliver the corporate contact centre and to ensure all aspects of best value are fully addressed;

 

(3)               That, if necessary in delivering paragraph (1), the Executive receives a separate report in the near future on the use of the ground floor of Enterprise House;

 

(4)               That preliminary investigation be undertaken of the potential costs, savings and reallocation of benefits to the Council of engaging with a strategic partner and that a report be brought back to the Executive before the end of the year.

 

(5)               That the Head of Organisational Development, in consultation with the Portfolio Holder for Resources, is given a specific delegation to purchase, implement and operate an accredited Gazetteer System

 

(6)               That the costs of the Gazetteer system, based on the projections set out in the report, be met from budgets made available for the strategic development of ICT

 

(7)               To delay the implementation of this resolution for so long as is necessary for normal budget processes to deliver sufficient clarity in relation to the 2004/05 budget to allow implementation.