PAPER C

 

ADULT AND COMMUNITY SERVICES SELECT COMMITTEE – 16 DECEMBER 2004

 

QUARTERLY PERFORMANCE MANAGEMENT REPORT – QUARTER 2 2004/05

 

REPORT OF THE PORTFOLIO HOLDERS FOR ADULT AND COMMUNITY SERVICES AND RESOURCES

 

REASON FOR SELECT COMMITTEE CONSIDERATION

 

This Quarterly Performance Management Report is for the period 1st July to the 30th September 2004 and is for the Adult and Community Services Portfolios. This second quarterly report for 2004-05 was presented to the Council’s Executive on the 17th November 2004.

 

 

ACTION REQUIRED BY THE SELECT COMMITTEE

 

1.      To receive the Quarterly Performance Management Report insofar as it relates to the Adult and Community Services and Resources (Housing Benefits) Portfolio Holder’s responsibilities

 

2.      Determine whether further information is required from the Portfolio Holders on the Adult and Community Services Area to Watch identified in paragraph 4 of this report

 

3.      Determine whether further information is required from the Portfolio Holders on the performance indicators identified in paragraph 4 of this report

 

  1. Determine if any further report is required from both Portfolio Holders relating to the finance issues that are highlighted in paragraph 4 of this report

 

5.      To determine whether to add or amend the work programme of the Select Committee in light of the Quarterly Performance Management Report and any additional information received.

  

 

BACKGROUND

 

1.                  This Report for Quarter 2 2004-05 summarises performance for the responsibilities under the Portfolio Holders for Adult and Community Services and the Portfolio Holder for Resources (Housing Benefits), for the quarter ending 30th September 2004.  The report format has been revised and now includes a risk assessment for the new and existing Areas to Watch highlighted in the report; and a revised basket of key performance indicators, with quarterly target profiles.

 

2.         Feedback from the previous Adult and Community Services Select Committee when the Quarterly Performance Management Report for quarter 1 2004-05 was discussed have been incorporated including:

 

·         Additional information has been provided for the groups included in KPI-9 Number of learners in Council supported provision

 

·         Profile target figures have now been included for all performance indicators where it is feasible to do so

 

·         Key performance indicators 8a/8b refer to museum visits.  KPI 8a is the total number of museum visits.  And KPI 8b is the number of museum visits made in person

 

·         Additional information and detail has been provided for the PSA target 7 relating to the Drug Action Team concerning the actual figures and the profile figures

 

·         The Isle of Wight Council’s response to the Healthcare Strategy and Beyond Healthfit.  This update cannot be provided until the budget details have been finalised and approved in a charging paper which is due to be taken to Executive in February-March 2005.

 

3.         Significant progress has been made on the targets and activities within the Portfolio Holders responsibilities including:

 

·         The Island has one of the lowest rates of delay to hospital discharge in the region, sustaining a zero rate for many weeks

 

·         Housing Services has introduced a new low interest loans scheme to assist owners maintain their homes

 

·         The Ventnor Botanic Gardens has successfully attracted £142,000 in external funding to develop a new herb garden and also a Southern Hemisphere garden

 

·         Housing Benefits performance indicators.  Significant improved performance has been achieved for all three indicators (page-7 QPMR) and they are now within the upper quartile of performance for September

 

·         Performance Indicator 5 (page–6) number of physical visits per 1,000 population to public library premises.  Performance has continued to improve and the quarterly target has been achieved and Performance Indicator 6 library – internet and telephone renewals/reservations has also achieved quarterly targets

 

·         Performance Indicator 9 (page-7) – number of learners in Isle of Wight Council supported provision this quarter.  Performance has exceeded the quarterly target for the second quarter in a row

 

·         All three of the Local PSA Targets for Adult & Community Services have achieved quarterly targets

 

4.         However, there are concerns on the following:

           

Areas to Watch:

 

·         The Council’s licence to hold public records (page 3-QPMR), which has been risk assessed internally and scored 12 reflecting the seriousness of the situation remains an area to watch

 

Performance Indicators:

 

·         Performance Indicators 2 and 3 (page 4-QPMR) both indicators refer to housing issues, the number of social housing property let and the number of affordable housing units built this quarter.  Both performance indicators have fallen short of the quarterly targets

·         Performance Indicator 4 (page 4/5–QPMR) number of people using the Direct Payments Scheme, the number of people using the scheme has fallen below the quarterly target

 

·         Performance Indicator 7 (page 5–QPMR) users of the Mobile Library Service (including housebound service), performance for the quarter has fallen short of the quarterly target for the second quarter in a row, by 420 fewer users in quarter 2

 

·         Performance Indicator 8a-c (page 5-QPMR) all three of the indicators relating to museums have fallen short of the quarterly targets

 

Finance:

 

There are three areas of concern for the Portfolio

 

·         Adult Services have a predicted overspend of £35,626.  Community Care remains an area under pressure and will continue to be monitored very closely (page 7-QPMR)

 

·         Housing Services is projecting an overspend of £42,613. Considerable pressure around homelessness, due to increased expenditure on leasing properties, although to date largely covered by savings elsewhere within Housing budget (page 7-QPMR)

 

·         Community Services has a potential overspend of approximately £70,000 mainly due to reduction in income at Dinosaur Isle, Libraries and Ryde Theatre (page 8-QPMR).  Community Development is still ‘owed’ £20,000 from an SLA with Education for services that have been provided to schools an internal transfer is pending

 

RELEVANT PLANS, POLICIES, STRATEGIES AND PERFORMANCE INDICATORS

 

Quarterly Performance Management Report Quarter 1 – 2004-05

Quarterly Performance Management Report Quarters 1-4 – 2003-04

Annual Action Statement 2004-05

 

CONSULTATION PROCESS

 

Heads of Service and their staff have supplied the information within the Quarterly Performance Management Report, with Directors being fully consulted on the content.

 

External consultation has not been necessary for this report as it is concerned with internal financial management arrangements.

 

FINANCIAL, LEGAL, CRIME AND DISORDER IMPLICATIONS

 

The report itself does not have any financial implications. However, if Members make any recommendations regarding services identified in this report, these may have financial implications.

 

It is a requirement of the Local Government Act 1999 to deliver best value in service delivery of which an effective performance management system is a significant part.

 

APPENDICES ATTACHED

 

Appendix 1 Quarterly Performance Management Report Quarter 2 2004-05

 

BACKGROUND PAPERS USED IN THE PREPARATION OF THIS REPORT

 

Quarterly Performance Management Report 1 (2004-05)

Quarterly Performance Management Reports 1, 2, 3 and 4 (2003-04)

Annual Action Statement (2004-05)

 

Contact Point: Heidi Marshall, Principal Policy Officer, 823250 [email protected]

 

 

COUNCILLOR GORDON KENDALL

Portfolio Holder for Adult and Community Services

COUNCILLOR REG BARRY

Portfolio Holder for Resources

(Housing Benefits)