PAPER B

POLICY COMMISSION ENQUIRY SCOPING DOCUMENT

RESPONSIBLE BODY Policy Commission for Economy, Tourism, Regeneration and Transport
ENQUIRY NAME Hubs		REFERENCE NUMBER E06/06
PROPOSED OUTPUTS To recommend to Cabinet the number of Hubs required, the activity to take place in them, the Hubs and the partners to be involved and their optimum geographical locations. Hubs are defined as premises, located strategically in locations to serve the Council-related needs of residents and to make the best value-for-money use of customer-facing Council resources.	RISK High Medium Low
PROPOSED DATE OF INITIATION Sept 2006	PROPOSED DATE OF COMPLETION Feb 2007
REASON FOR ENQUIRY To improve customer service by locating sources of Council information and customer-facing processes close to local centres of population. To provide something akin to a “one stop shop”, where residents can conduct their interface with the Council conveniently and in person. To improve the cost effectiveness of the Council’s provision of information and customer service. To investigate opportunities for servicing home-based and travelling Council employees from drop-in facilities away from County Hall. enabling more queries to be answered at the first point of contact. To provide a customer facing service which reduces the need for the customer to understand how the organisation operates. To compleiment the roles of Town and Parish Councils and Ward Councillors.
PROPOSED OUTCOME OF POLICY IMPLEMENTATION To provide Island residents with co-located customer service centres, including such range ofion venues of customer facing services and interfacing public services as may be required in a particular location. It is expected that co-located public services will include elements of health, education and community security where appropriateusing Channel Management processes. The Commissions evidence taking will be cross referenced with the Council’s Strategic Asset Management Programme at all stages. It is implicit in this project that the Commissions recommendations shall pursue greatly improved efficiency in the utilisation of property assets.
TERMS OF REFERENCE To receive evidence from stakeholders on: How cross cutting services can be delivered effectively. Utilisation of skills. How services can be user friendly. Local need. In order to: Assess the service required in the Hubs, the number of Hubs, their optimum geographical locations and the partners to be involved. What will not be included Premises selection Detailed costings Individual buildings, venues and locations
KEY STAKEHOLDERS Adult Services Age Concern All Cabinet Members All Commissioners Children’s Services Citizens Advice Bureau Finance Department Fire and Rescue Service Head of Organisational Development Help Centres Libraries Library Service National Health Service Police Service (shared premises and support of PCSO’s) Potential Strategic Partners in Channel Management Primary Care Trust Revenues and Benefits Department Schools Tourist Information Centres Town and Parish Councils
RELEVANT CORPORATE AND/OR COMMUNITY STRATEGY/IES Corporate Priorities fit: ¨ Economic development and regeneration ¨ Healthier communities and older people ¨ Safer communities ¨ Children and young people ¨ High-Performing Cost-Effective Council Community strategy:
RELATED PROJECTS
LEAD MEMBER Cllr George Brown Councillor Oulton
OFFICER INVOLVEMENT Lead Link Officer: Barry Cooke, Corporate Property Manager Overview and Scrutiny Team: Andrea Lisseter April West
OTHER RESOURCES REQUIRED