Appendix 1
|
Location |
No of
Enqs (Aug,
Sept, Oct) |
Average
per day
|
%
Dealt with at First Point of Contact
(Aug, Sept, Oct) |
Customer
Satisfaction
Rate (Oct) |
Type of Premises |
Partnership With |
Ryde
Mon – Fri 8.30am – 5.00pm Saturday 9.00am – 1.00pm |
5057 (20228 pa) |
64 |
96% |
96% |
Leased premises expires
Dec 2007 - £15,000 pa |
Housing Benefits staff |
|
Shanklin 1
day week wef
01.04.2005 Mondays only 10.00am - 4.00pm |
512 (2048 pa) |
39 |
95% |
98% |
Hire of premises one day
per week @ £48 per day |
|
|
West Wight** Mon, Tues, Thurs, Fri
9.00am - 3.00pm |
1053 (4212 pa) |
13 |
85% |
95% |
Leased premises – moving
to Library Nov 2006 – will open 4 days |
|
|
Wootton 4
mornings per week Mon, Tues, Thurs, Fri
9.15am - 1.00pm |
381 (1524 pa) |
7 |
94% |
97% |
Outreach service from
Parish Council Offices- £500 contribution pa for use of premises |
Wootton Bridge Parish Council |
|
Brading 1
morning per week Tuesdays only 9.00am - 1.00pm |
52 (208 pa) |
4 |
90% |
N/A |
Outreach service from Town
Council office, no charge for use of premises |
Brading Town Council |
|
Cowes 1
morning per week, Revs and Bens Surgery |
95 (380 pa) |
7 |
100% |
N/A |
Rev & Bens outreach
service from voluntary centre |
Volunteers Rev & Bens service |
|
Newport Mon – Friday 8.00 – 6.00pm Saturdays 9.00am – 1.00pm |
10890 (43560 pa) |
138 |
88% |
89% |
Council owned building 19,181 admin buildings
recharge+ central recharges |
Housing Benefits staff |
** Relocation imminent when opening hours will alter to 4 days per week in line with library opening hours