PAPER B
RESOURCES SELECT COMMITTEE
– 6 SEPTEMBER 2004
QUARTERLY
PERFORMANCE MANAGEMENT REPORT – QUARTER 1 2004-05
REPORT OF THE
PORTFOLIO HOLDER FOR RESOURCES
REASON
FOR SELECT COMMITTEE CONSIDERATION
This Quarterly
Performance Management Report is for the period 1st April to the 30th
June 2004 and is for the Resources Portfolio. This first report for 2004-05 was
presented to the Council’s Executive on the 25th August 2004.
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ACTION REQUIRED BY THE SELECT COMMITTEE
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BACKGROUND
1.
This Report for Quarter 1 2004-05 summarises
performance for the responsibilities under the Portfolio Holder for Resources
for the quarter ending 30th June 2004. The report format has been revised and now includes a risk
assessment for the new and existing Areas to Watch highlighted in the report;
and a revised basket of key performance indicators, with quarterly target
profiles.
2. The results of the Best Value Performance Indicator User
Satisfaction Survey 2003 is attached as Appendix 2 to this report. In
2000/01, the Government specified a number of Best Value Performance Indicators
(BVPIs) that required local authorities to survey local people. It was agreed
that these user satisfaction surveys, to inform the production of the indicator
information be conducted on a three yearly cycle. On that basis, the second
survey took place in autumn 2003. The performance data is factual and reports
the outturn for 2003/2004 performance indicators as per the ODPM’s requirements
and is considered central to the authority’s performance management
arrangements.
3.
Following a contract tendering process an
independent market research company, Questions Answered, undertook to consult
on behalf of the Council to ensure complete objectivity of results. This took
the form of a postal survey, which took place in the autumn of 2003, and involved randomly selecting
3,300 residents to be surveyed. The
result of this was an overall return of 1,192 responses.
4. Feedback from the previous Resources
Select Committee when the Quarterly Performance Management Report for quarter 4
was discussed have been taken on board, with the format and presentation of the
report amended and the basket of performance indicators improved.
5. Significant progress has been made on
the targets and activities within the Portfolio Holders responsibilities
including:
·
The Corporate Call Centre has been established
and is operational
·
Performance Indicator 1 (page–7) number of
working days/shifts per employee lost due to sickness absence this quarter is
showing improved performance
·
Performance Indicator 5 (page–8 ) number of
complaints across the Authority the number received is lower than the quarterly
target profile
·
Performance Indicator 8 (page-9) percentage of
standard searches carried out in 10 working days has achieved 100% performance
6.
However, there are concerns on the following:
Areas to Watch:
·
Crime and Disorder in relation to vandalism to
Council buildings (page -6) this has been reported for the previous four
quarterly reports for the whole of 2003-04.
A further report has been requested by the Executive on the previously
reported long-term Areas to Watch, and is due to be presented in September
Performance
Indicators:
·
Performance Indicator 4 (page -7) percentage of
women in the top four tiers of management, the actual is 15% below the target
figure
·
Performance Indicator 6 (page -8) number of types
of interactions that are enabled for electronic delivery as a percentage of the
types of that are legally permissible for electronic delivery. The outturn score for the quarter is
considerably below the quarterly target score of 60% by some 36.5%
·
Performance Indicator 9 (page -8) Total Operating
Cost of the Council’s property per employee, the quarterly outturn figure is
£36.50 more than the quarterly target profile
Local
Public Service Agreements
·
Performance of the target relating to Public
Service Agreement 12 (page 9) Council cost effectiveness has filed a result and
confirms a -3% cost effectiveness score.
The performance increased by 11%, however, the cost increased by 14%
User
Satisfaction Survey (2003)
·
The majority of areas achieved an improved level
of satisfaction from 2000 – 2003, however two areas scored a fall in
satisfaction. Satisfaction with the
overall service provided by the Council scored 52% (2003), a reduction of 8%
from 2000 (60%). Handling of complaints
reduced slightly 36% were satisfied in 2003, compared with 37% in 2000
RELEVANT PLANS, POLICIES, STRATEGIES AND
PERFORMANCE INDICATORS
Best Value Performance Plan 2003-04
Annual Action Statement 2004-05
Quarterly Performance Management Report 1 2004-05
CONSULTATION PROCESS
Heads of Service and their staff have supplied the
information within the Quarterly Performance Management Report, with Directors
being fully consulted on the content.
External consultation has not been necessary for this report, with the exception of the User Satisfaction Survey (2003), as it is concerned with internal financial management arrangements.
FINANCIAL, LEGAL, CRIME AND
DISORDER IMPLICATIONS
The report itself does not have any financial
implications. However, if Members make decisions regarding services identified
in this report, these may have financial implications.
It is a requirement of the Local Government Act
1999 to deliver best value in service delivery of which an effective
performance management system is a significant part.
APPENDICES ATTACHED
Appendix 1 Quarterly Performance Management Report
1 2004-05
Appendix 2 & 2a – BVPI User Satisfaction Survey
Results (2003)
BACKGROUND PAPERS USED IN THE PREPARATION OF THIS
REPORT
Quarterly Performance Management Reports 1, 2, 3
and 4 (2003-04)
Annual Action Statement 2004-05
User Satisfaction Survey Results (2003)
Contact Point: Heidi Marshall, Principal Policy
Officer, 823250 [email protected]
CLLR
REG BARRY
Portfolio
Holder for Resources