PAPER C

  

RESOURCES SELECT COMMITTEE – 3 MARCH 2005

 

QUARTERLY PERFORMANCE MANAGEMENT REPORT – QUARTER 3 (2004-05)

 

REPORT OF THE PORTFOLIO HOLDER FOR RESOURCES

 

REASON FOR SELECT COMMITTEE CONSIDERATION

 

This Quarterly Performance Management Report is for the period 1st October to 31st December 2004 and is for the Resources Portfolio. This third report for 2004-05 was presented to the Council’s Executive on the 23rd February 2005.

 

 

ACTION REQUIRED BY THE SELECT COMMITTEE

 

  1. To receive the Quarterly Performance Management Report insofar as it relates to the Resources Portfolio Holder’s responsibilities

 

  1. To request a report and further information from the Portfolio Holder on the two Areas to Watch identified in paragraph 4 of this report

 

  1. To request a report from the Portfolio Holder on the two performance indicators that have been identified in this report (paragraph 4), including an action plan to secure improved performance

 

  1. Determine if a further report is required from the Portfolio Holder relating to the finance issues detailed in paragraph 4 below

 

  1. To determine whether to add or amend the Select Committee work programme in the light of the QPMR and any additional information received

  

 

BACKGROUND

 

1.                  This Report for Quarter 3 2004-05 summarises performance for the responsibilities under the Portfolio Holder for Resources for the quarter ending 31st December 2004.  The basket of key performance indicators has been revised with the introduction of four new indicators relating to customer services and the CRM (Customer Relationship Manager system)

 

2.         Feedback from the previous Resources Select Committee when the Quarterly Performance Management Report for quarter 2 2004-05 was discussed has been incorporated in this report.

 

3.         Significant progress has been made on the targets and activities within the Portfolio Holders responsibilities including:

 

·         The successful development and approval of the Human resources People Management Framework

·         Freedom of Information Act training was provided to council staff, members, schools and Health


 

4.                  However, there are concerns on the following:

 

Areas to Watch:

 

·         Progress on E-Government (page-6 QPMR).  The Council does have clear government targets that need to be achieved by December 2005, please also refer to KPI 6 page-4 QPMR.  The performance indicator shows a slip backwards following the application of the correct calculation methodology.  The Council is now only showing 19.2% compliance.

 

·         Land & Property Gazetteer system (page-6 QPMR).  This has been an area to watch for more than 12 months.  The project has been put on hold due to a lack of funding.

 

Performance Indicators:

 

·         Performance Indicator 4 (page-7 QPMR) percentage of women in the top four tiers of management, the actual remains 15% below the quarterly target figure

 

·         Performance Indicator 6 (page-8 QPMR) number of types of interactions that are enabled for electronic delivery as a percentage of the types of that are legally permissible for electronic delivery.  The outturn score for this quarter has slipped considerably and is now at 19.2%, 40.8% off the quarterly target score of 60%

 

Finance:

 

·         A number of ICT projects, particularly those related to delivery of E-government, are funded partly from reserves and Government grants. There are ongoing funding implications of those projects, and it is essential to ensure that base budgets are in place to allow the continuing development of the approved projects; in addition, there are a number of proposed developments for which funding streams will also have to be identified if further progress is to be made. (Page-10 QPMR)

 

·          Land charges income has reduced significantly due to the slow-down in housing activity and there is likely to be a shortfall on the target budget exceeding £50,000 (page-10 QPMR)

 

RELEVANT PLANS, POLICIES, STRATEGIES AND PERFORMANCE INDICATORS

 

Annual Action Statement 2004-05

Quarterly Performance Management Report Quarter 3 2004-05

Previous Quarterly Performance Management Reports Quarter 1& 2, 2004-05 and Quarters 1-4, 2003-04

 

CONSULTATION PROCESS

 

Heads of Service and their staff have supplied the information within the Quarterly Performance Management Report, with Directors being fully consulted on the content.

 

External consultation has not been necessary for this report as it is concerned with internal financial management arrangements.

 

FINANCIAL, LEGAL, CRIME AND DISORDER IMPLICATIONS

 

The report itself does not have any financial implications. However, if Members make any recommendations regarding services identified in this report, these may have financial implications.

 

It is a requirement of the Local Government Act 1999 to deliver best value in service delivery of which an effective performance management system is a significant part.

 

APPENDICES ATTACHED

 

Appendix 1 Quarterly Performance Management Report 2 2004-05

 

BACKGROUND PAPERS USED IN THE PREPARATION OF THIS REPORT

 

Quarterly Performance Management Reports 1 & 2 (2004-05)

Quarterly Performance Management Reports 1, 2, 3 & 4 (2003-04)

Annual Action Statement 2004-05

 

 

Contact Point: Ian Lacey, Policy Officer, 823242 [email protected]

 

 

 

 

 

COUNCILLOR REG BARRY

Portfolio Holder for Resources