Service Plan 2004/05

Directorate: Corporate Services

Service Area: Select Committee and Best Value Support

Produced by: Alistair R Drain

Phone Number: (82)3801

Location: County Hall

Date completed: August 2003

Services covered: Select Committees and Best Value

Contents: Service Plan Summary, Structure and Budget, Previous Year’s Improvement Plan, Key Objectives, Key Performance Measures, Service Improvement Plan, Consultation, Resource Bids

1.Service Plan Summary-2004/05

For information

The Councils Corporate objectives

1. Improving health, housing and the quality of life for all

2. Encouraging job creation and economic prosperity

3. Raising education standards and promoting lifelong learning

4. Creating safe and crime-free communities

5. Improving public transport and the highways infrastructure

6. Protecting the Island’s physical environment

In addition these are specific commitments from the Annual Action Statement

7. Strong, political and managerial leadership

8. Strategically driven excellence in Service delivery

9. Improving a community focus

10. Organisational improvement and staff development

The numbers used to indicate the Council’s corporate objectives and commitments are used throughout this Service Plan for reference purposes.

Directorate & Service

Corporate Services Directorate

Select Committee and Best Value Support

Service Description

OUR AIM: To lead effective, successful and influential Select Committees and Best Value Reviews where efficiency, improvements and accountability are maximised.

The Select Committee Support team works specifically with the Select Committee Chairmen, Members and Officers to achieve an effective, successful and vigorous challenge of Council policies and services. The Best Value team works with Officers, union representatives, Members and the Executive to provide consistently high quality support to the Council and services undergoing Best Value Reviews. The 6 Select Committees work to their own individually determined workplan and together with undertaking their own investigations and monitoring the Council’s Forward Plan, hold the Executive to account in this way.

Best Value review programme is carried out in line with Government legislations and to support the service during the period of their review, through Appraisal Groups and the formulation of ‘SMART’ service improvement plans. Best Value review improvement plans are monitored by the relevant Select Committee.

The Select Committee model is based upon the Parliamentary framework, which enables the service to operate independently within the Council structure.

The Select Committee and Best Value Unit’s workload is extremely varied, cross cutting and reflects Member priorities and the Community Plan. To this end it contributes to each of the six corporate objectives and commitment to improved Corporate Governance.

Critical Success Factors (from section 4c)

Factor	Achieved through	Reported as
Better Corporate Policies	Effective scrutiny by Select Committee
Providing better services for the public	Adoption of Best Value Improvement Plans
A ‘Listening Council’	Greater public involvement and engagement at meetings/reviews

Achievement	Target Date	Date Achieved	Comments
Hold Select Committee workshops	Feb 03	Mar 03	Comprehensive workplans developed
Development of Select Committee Workplans	Feb 03	Mar 03	Member driven
Align BV pogramme with Corporate priorities
Implement Training Programme for Members on Health Scrutiny	Nov 02	Feb 03	To incorporate fact finding visits, workshops and developing scrutiny
Implement training programme for officers	Dec 02	Apr 03	Developed Section Training Plan
Develop new report format for Select Committees	Dec 02	Nov 02	Implemented
Develop intranet pages	Jan 03	Feb 03	Operational
Develop website and scrutiny notice board	Sept 03		Requirement for ICT time.
Accommodation move	Jan 03	July 03	Operational
Implement Health Scrutiny	Jan 03	Apr 03	Ongoing work
Improve support to Select Committees	Feb 03	Feb 03	New Research Officer appointed
Deliver Best Value Programme 02/03	Mar 03	Apr 03	Ongoing
Ensure Best Value pump priming bids are included in budget process 03/03	Mar 03	Apr 03	Budget changed to ‘invest to save’
Update BV process and guidance	Mar 03	Mar 03	Included within intranet site
Better involvement of Directors, Heads of Service and Members in each review	Mar 03		Partly achieved
Include external challenge in all Best Value Reviews	Mar 03	Mar 03	Achieved
Establish Joint Health Committee, Hampshire and Isle of Wight	Sept 03	Sept 03	Work with other unitary authorities within the region
Achieve IIP accreditation	July 03	July 03	Section accredited
Develop closer working with PCT	Sept 03		Contractual agreement with PCT

Key achievements from 2003/04 (from section 3):

Key Objectives and Improvements for 2004/05: from section 4a and b)

Objective	Target Date	Date Achieved	Comments
Hold Select Committee Workshops	Apr 04	Apr 04
Operate Joint Health Committee – HioW	Sept 03	Sept 03	Working with other local authorities
Complete Transport Best Value programme	Apr 05		Ensure BV programme meets priorities
Implement and monitor full training programme for Select Committee Members	Oct 03		Dependent upon budget

Longer term objectives

Clear, transparent local governance that “MAKES A DIFFERENCE”.

Full engagement of all non executive members.

Inbed Best Value ‘culture’ across the organisation.

Checklist

Issue	Please complete all rows Y/N-if N please give explanation
Service Plan agreed with Chairman of Co-ordinating Committee	No – pending response
Links to corporate objectives and priorities	Yes
Progressing e-government	Yes
Staff Survey	Yes
Key Partner input to Service Plan	Yes
Communication issues arising from your objectives/targets	Greater involvement of stakeholders

Issue	Please complete all rows Y/N-if N please give explanation
Equalities	Yes
Section 17 - Crime & Disorder Act	Yes
Risk Management	Being introduced
Procurement	Yes
GAGS	Yes
Social Inclusion	Yes
Local Agenda 21	No, lack of Corporate guidance
Health and Safety	Yes

2. Structure and Budget 2004-05

Team	Workforce (FTE)	Staff Costs (£)	Other costs (£)
Select Committee Support	6.5	£159,255	£28,937
Best Value	4	£145,472	£9,867

Key Partners:

Primary Care Trust

St Mary’s Trust

Strategic Health Authority

Audit Commission

Accommodation:

Suite of offices, fourth floor, County Hall

3. Previous Year’s Improvement Plan (to section 1 – summary)

Task	Target Date	Outcome	Achieved & Comments	Corporate Objective
Achieve IIP	Jun 03	Staff Ownership	August 03	All
Hold Select Committee workshops	Jan 03	Member Ownership	Completed, Workplans produced	All
Prepare Select Committee Workplans	Aug 03	Planned programme of work	Complete	All
Deliver Best Value Review Programme 2003/04	Ongoing	SMART Improvement Plans	Take to appropriate Select Committee	All
Undertake survey of Best Value Review stakeholders	Apr 03	Review procedures	Completed	All
Undertake survey of Select Committee stakeholders	May 03	Review procedures	Completed	All
Review Select Committee Procedure Rules	Sept 03			All

4. Key Peformance Measures

· SCUBG – South Coast Unitaries Benchmarking Group

· NUBG – New Unitaries Benchmarking Group: TQ – Top Quartile

· Stakeholder questionnaires

· External Best Value Inspection

· 80% of all Select Committee recommendations to be actioned by the Executive

· No. of reports prepared by Select Committees presented to the Executive

4a. Key Objectives of Service 2004/5, 2005/06, 2006/07

(to section 1 – summary)

Objective	Action	Outcome	Target & date to be achieved	Key Officer/ Partners	Link to Corporate Objective		Bid to budget process
Hold Select Committee Workshops			Apr 04	ARD	1 - 6
Operate Joint Health Committee HIoW			Sept 03	ARD/HioW SHA	1	Supported by bid for FTE
Complete Transport Best Value programme			Apr 05	DR	5
Implement and monitor full training programme for Select Committee Members			Oct 03	ARD/JV/SE Employers	1 - 6

4b Service Improvement Plan 2004/5, 2005/06, 2006/07

Objective

Action

Outcome

Target

Key Officer/Partner

Linked to Corporate Objective

Bid to Budget process

4c Critical Success Factor Table (to section 1 - summary

Critical Success Factor

Outcome

Key Actions

Key Dates

5. Key Performance Measures and Targets 2004/05

5a Your top 3 targets for the Annual Action Statement 2004/05

Target Description	Target 2003/04 If app.	Target 2004/05	Benchmark figure and year if app.	Source
An expanded and vigorous Best Value Review process	Complete the Planning Review, Procurement Review and Benefits Review	Undertake and complete Review programme
Develop the role of key partners in consultation and delivery of services	Increased stakeholder involvement in Best Value Reviews and Select Committees
Modernised political structures and processes	In corporate effective tracking procedure of Select Committee decisions	Review tracking procedure	Number of recommendations accepted by the Executive and actions undertaken by Portfolio Holders

5b Mandatory targets

Performance Indicator and source	Target 2002/3	Actual 2002/3	Target 2003/4	Target 2004/5	Benchmark Figure	Source
% of services transactions received, processed electronically	75%		80%	90%	-	?

Our aim is to make electronic transactions the first means of communicating with all our stakeholders. Hard copy correspondence will only be used with those that do not have the means to communicate electronically.

5c Other key targets

Performance Indicator and source	Target 2002/3	Actual 2002/3	Target 2003/4	Target 2004/5	Benchmark Figure	Source
Number of hits on Select Committee & Best Value Support Web page	500		1,000	1,500
Number of qualified PIs	N/A	N/A	N/A	N/A	N/A	N/A
% of services transactions received,processed electronically

6a. Consultation

Subject for Consultation	Dates and Contact	Consultation with whom	Key Results of Consultation	Actions taken/ cross ref to Key Objectives/ Improvement Plan
Planning – awareness/satisfaction/ improvements	Jan – Aug 2003	MORI, Public Users	Awareness raising, user involvement/ improvements	BV Improvement Plan
Procurement partnering/Construction-line/E-procurement	May/Jun 2003	Local Suppliers	Awareness of local economy issues	BV Improvement Plan

6b Future consultation

Subject for consultation	Dates and contact	Consultation with whom
Benefits – speed of processing/accuracy/access	Aug/Sept 2003	Users, Housing Assoc’s etc

7. Resource Bids Summary

Reference Number	Description	Financial Implications
		2004/5 £000	2005/6 £000	2006/7 £000
1	SCS Research post	17.995	17.995	17.995
2	General ICT equipment	2.000	2.000	2.000

Resource Bid Forms

Reference number:

Service Area:

1. Nature of service

Select Committee Support

2. Key objectives delivered

3. Current resource use
	Gross £000	Income £000	Net £000
SCS salaries and support costs	188.192		188.192

4. Service volumes and outputs

5. Key performance indicators
	IWC Current	IWC target	Bench-mark	Comments

6. Benchmarking data

7. Service development proposal

8. Additional resources required (if any)
	2004-5 £000	2005-06 £000	2006-07 £000
Salaries & on costs	17.195	17.195	17.195
Office	0.300	0.300	0.300
General ICT	2.000	2.000	2.000
Total	19.495	19.495	19.495

9. Training and Development requirements (if any)
	2004-05 £000	2005-06 £000	2006-07 £000
Training	0.500	0.500	0.500
Total	0.500	0.500	0.500

10. Linkages to partners, other services, corporate values

Including Health Scrutiny and potential for income-generating supporting the Health PCT democratic committee process.

11. Impact on key performance indicators – measure of success

12. Key corporate objectives delivered

.