PAPER E

Service Plan 2004/05

Directorate: CORPORATE SERVICES

Service Area: CORPORATE POLICY & COMMUNICATIONS

Produced by: JOHN BENTLEY

Phone Number: 823346

Location: COUNTY HALL

Date completed: SEPT. 2003

Services covered: Corporate Policy, Community Partnerships, Communications & PR, Print Unit, Crime & Disorder

Key Achievements from 2003/04 (from Section 3) :

· Established new performance management framework

· Co-ordinated development of PSA

· Produced Corporate Plan and Annual Action Statement

· Co-ordinated delivery of CPA Improvement Plan

· Co-ordinated IDeA Peer Review

· Established new External Funding service

· Developed Green Island Awards scheme

· Re-focused Island Futures Partnership – revised Community Strategy produced

· Developed Race Equality Scheme

· Revised Social Exclusion Strategy

· Revamped Wight Insight and secured significant savings through tender exercise

· Created new ASBO post within Crime and Disorder Partnership

Key Objectives & Improvements for 2004 / 5 (from Section 4a and 4b) :

• Continued roll-out of performance management framework
• Co-ordinate delivery of CPA Improvement Plan
• Strategic support for economic development and EU issues
• Maximise external funding opportunities
• Deliver Communications & PR Strategy
• Island Futures to be an accredited LSP
• Reduce overall crime

2. Structure and Budget 2004-05

Team	Workforce (FTE)	Staff Costs (£)	Other costs (£)	Income (£)
Corporate Policy	10.6	361,569	267,962	-42,763
Community Partnership	11.8	267,375	270,125	-66,625
Communication & PR	5.8	175,503	116,265	-50,270
Print Unit	5	123,212	115,351	-265,000
Crime and Disorder	3.5	97,093	19,491	-57,930
Office Support	4	126,597	33,205	-11,561
IWEP secondees	4	116,330	202,697	-61,890
TOTAL	44.7	1,267,679	1,025,096	-556,039

5. Key Performance Measures and Targets 2004/05

5a Targets for the Annual Action Statement 2004/05

Target Description	Target 2003/04 If app.	Target 2004/05	Benchmark figure and year if app.	Source
No. qualified PI’s	5	0	15 in 2002	BVPI Audit
Overall user satisfaction (BVPI 003)	Survey to be done in 2003/4	70%	60% in 2001/02	User Satisfaction Survey
Community Strategy Annual Progress report (BVPI 001c)	Feb 05	Feb 06	N/A	N/A
No. complainants satisfied with handling of their complaint (BVPI 004)	70%	80%	37% in 2001 / 02	User Satisfaction Survey
Value of external funding secured	In excess of £2m	In excess of £3m	N/A	Internal
Positive / factual media coverage	80%	85%	N/A	Internal
Level of Equality Standard (BVPI002a)	2	2	1 in 2002 / 03	Internal
No. of Priority Improv. Areas	4	2	4 in 2003/4	Internal
Residents feeling “fairly or very safe” during day (BVPI 189b)	Survey to be done in 2003/4	Benchmark to be established following survey	N/A	Survey
Residents feeling “fairly or very safe” after dark BVPI 189a)	Survey to be done in 2003/4	Benchmark to be established following survey	N/A	Survey
Domestic burglaries per 100,000 h/holds (BVPI 126)	9.5	7.6	9.7 in 2002 / 03	Police Authority

5b Mandatory targets 2004/05

Performance Indicator and source	Target 2002/3	Actual 2002/3	Target 2003/4	Target 2004/5	Benchmark Figure	Source
Complaints service on-line	N/A	N/A	N/.A	June 2004	N/A	Internal
% complaints processed electronically	N/A	N/A	N/A	10%	N/A	Internal
Consultation web page set up	N/A	N/A	N/A	July 2004	N/A	Internal
PSA Target 3 : Employment (jobs created through new companies moving to the IoW or expansion of existing firms	N/A	N/A	x125 jobs created x 7 businesses advised		X100 jobs pa created x5 businesses pa advised	Internal
PSA Target 11 : Employment (increase no. of over 50’s gaining jobs)	N/A	N/A	x40 jobs	X40 jobs	Zero	Internal

5c Other key targets 2004/05

Performance Indicator and source	Target 2002/3	Actual 2002/3	Target 2003/4	Target 2004/5	Benchmark Figure	Source
NONE

7. Resource Bids Summary

Reference Number	Description	Financial Implications
		2004/5 £000	2005/6 £000	2006/7 £000
1.	Performance Management IT system	93,000	28,000	28,000
2.	Crime & Disorder	81,500	85,200	88,960
3.	Equalities / Diversity	25,000	26250	27,500
4	Community Wardens	80,000	84,000	92,500
5.	Funding for IWEP	50,000	50,000	50,000
6.	Corporate Policy Team	85,000	91,500	100,000
7.	Communications & PR	30,000	31,500	34,500
TOTAL		444,500	396,450	421,460