|
Performance Indicator Report |
|
BVPI No |
LPI No |
IWC 99 / 00 |
IWC 00 / 01 |
UA av |
NUB av |
Contact | Comments |
|
Poor Performance |
|
Stronger Warning |
|
Warning |
|
Good Performance |
|
Finance & Information |
|
Housing benefit & Council Tax Benefit - % of renewal claims processed on time |
BV78c | |
56% |
56% |
59% |
56% |
Mike Toney |
|
Percentage of calls to main switchboard (01983-821000) answered within 15 seconds | |
Lpi T |
89% |
87% | | |
Alistair Drain |
|
% of Housing Benefit overpayments that were recovered |
BVPI 79b | |
51% |
46% | |
65.70% |
Mike Toney |
|
Percentage of complaints responded to within agreed priority response time. | |
Lpi FS |
89% |
95% | | |
Barrie Monks |
|
Housing benefit & Council Tax Benefit - Average time for processing new claims. (days) |
BV78a | |
51 |
50.91 |
53 |
52 |
Mike Toney |
|
Payment of invoices on time |
BV8 | |
94% |
95% |
82% |
85.00% |
Mike Crabb |
|
Publish �b | |
Lpi T |
4 |
4 | | |
Tim Addison |
|
Visits to Tourist Information Centres per annum | |
Lpi T |
450K |
500k | | |
Tim Addison |