APPENDIX 5

 

Directorate:          CORPORATE SERVICES

Service Area:       ORGANISATIONAL DEVELOPMENT

Produced by:        DAVID PRICE

 

5.       TOP PRIORITIES FOR THE ANNUAL ACTION STATEMENT 2005/06

 

Task

Target/Success Factors

Keep the organisation working

 

 

All ICT systems and services available during normal working hours to 99% availability levels or better

2005 e-government target

100% of processes available electronically by Dec 2005.

 

Agreed ODPM e-requirements on schedule

 


 

7.       HOW WILL YOUR SERVICE CONTRIBUTE TOWARDS ACHIEVEMENT OF THE FOLLOWING CORPORATE PRIORITIES IN 2005/06?

 

a)         E-Government

 

·                     E-enable council processes via web site, call centre and help centres

·                     E-enable agreed ODPM e-requirements

·                     Support these with key enabling projects including DIP, CRM and call centre

·                     Deliver excellent customer centred services via the different channels

 

b) Diversity

 

·                     Training and development for staff in diversity issues

·                     Proactive marketing of new posts to under-represented groups

·                     Work placement opportunities for people with disabilities

 

c) People Management

 

·                     100% Personal Development Appraisals

·                     Development of a department succession plan

·                     Team brief from HR on flexible working

·                     Target setting and management for sickness levels

 


10.     BUDGET BIDS FOR 2005/06

 

a)      Revenue Bids

 

Reference Number

Description – max 20 words

Financial Implications

 

 

2005/6

£000

2006/7

£000

20078

£000

1

Exchange / Outlook upgrade

124,000

15,000

83,563

2

SQL database administrator

30,000

32,000

34,000

3

BS:7799 security officer

30,000

32,000

34,000

4

Report writer

34,000

19,000

19,000

5

Wealdon replacement

150,000

22,000

22,000

6

Additional staff for e-govt / BPR

70,000

70,000

0

7

CRM business continuity

103,000

35, 000

35,000

8

Funding for re-branding help centres etc

30,000

30,000

30,000

9

E-procurement project (est.)

200,000

30,000

30,000

10

Server farm risk management project

580,000

30,000

30,000

11

Land and property gazetteer

180,000

53,000

53,000

12

Interactive on-line transport system

12,000

7,000

12,000

13

E-mail archiving and filtering

180,000

40,000

40,000

14

Miscellaneous unfunded ICT requirements

50,000

50,000

50,000

 


11      RISK MANAGEMENT – DESCRIBE ALL SIGNIFICANT RISKS RELATING TO YOUR SERVICE AND HOW YOU INTEND TO MANAGE THEM

 

Ref

Description of Risk

Risk Score

Corporate or Service

1

Introduction of front office / back office working

9

Corporate

2

Corporate DIP

9

Corporate

3

E-procurement project

9

Corporate

4

CRM system

9

Corporate

5

Delivery of e-government requirements

9

Corporate

6

Maintenance / development of FIDO

6

Corporate

7

Maintenance / development of JBASE systems

6

Corporate

8

Maintenance / development of PIPS system

6

Corporate

9

Maintenance / development of websites

9

Corporate

10

Loss of corporate server farm

16

Corporate

11

Adequacy / efficiency of ICT function after budget cuts

9

Corporate

12

Adequacy of buildings security

16

Corporate

13

Adequacy of ICT systems security

16

Corporate

14

Business continuity on data networks

12

Corporate

15

Business continuity on voice networks

12

Corporate