7. HOW WILL YOUR SERVICE CONTRIBUTE TOWARDS ACHIEVEMENT OF THE FOLLOWING CORPORATE PRIORITIES IN 2005/06?

a) E Government :

· Upgrade Debtors system; web enabled, windows based to allow greater access via internet

· Electronic Invoicing

· All Customer Account users to have direct input

· Development intranet/internet availability

· Develop email linked claims facility on internet

· Synchronisation of claims handling system with Upgrade PIPS

· Replacing existing Creditor Payments & Purchasing Commitments system

· Implement electronic filing of Inland Revenue end of year returns (Pensions CPX)

· Increase number of BACS payments

· Implement Home Computing Initiative for IW Council staff

· Implement electronic filing of end of year returns (Pensions CPX)

· Develop mechanism for on-line pension quotes for all scheme members

· Introduction of wireless technology to provide better visit service

· E-billing

b) Diversity : (if any)

· Diversity training for all members of section (two completed)

· Introduction of self-service systems allowing remote input and viewing of personal information

· Diversity and equalities considerations will be addressed in the procurement guidance material being developed.

· Improved disabled facilities (hearing loops) and better staff training in dealing with the vulnerable (sign language)

· Clearer forms and leaflets which take into account the needs of ethnic groups

c) People Management : (if any)

· Encourage Work Shadowing, mentoring coaching etc

· Encourage flexible working

· Management & Supervisory courses identified for staff through Development

· Review Process

· Investigate home-working

· Investigate benefits of generic working

10. BUDGET BIDS FOR 2005/06

a) Revenue Bids

Reference Number	Description – max 20 words	Financial Implications
		2005/6 £000	2006/7 £000	20078 £000
1	Additional full time member of staff within section for increasing workload relating to risk management both strategic and operational related. (ie scale 3) See also Audit report on risk management	17	17	17
2	Increase audit resources/ improve quality through supervision	60	60	60
3	ISO 9001 Consultants/Assessors	10	1	1

11 RISK MANAGEMENT – DESCRIBE ALL SIGNIFICANT RISKS RELATING TO YOUR SERVICE AND HOW YOU INTEND TO MANAGE THEM

Ref	Description of Risk	Risk Score	Corporate or Service
1	Loss of systems/technology – reliance on IT systems - customer accounts - accountancy - payment services - pensions administration - procurement - revenues & benefits	8	Corporate
2	Staff absence – difficulty in finding skilled cover for long term absences - customer accounts - accountancy - payment services - pensions administration - procurement - revenues & benefits	6	Corporate
3	Ability to Keep Up to Date with Changing Technical and Legislative Requirements - accountancy - audit - payment services - pensions administration	6	Service
4	Money Market Transactions – Possibility of a Major Loss Similar to BCCI	4	Corporate
5	Fraudulent Cheques/Bank Transactions – Ability of External Agency/Person to Elicit Funds from the Council	4	Corporate
6	Lack of Documentation of Key Processes – Retention and Accessibility 6 Service	6	Service
7	Regional Government – loss of key services to a regional government	12	Corporate
8	Partnerships – Project not Delivered or Partner Withdrawing 6 Corporate	6	Corporate
9	Ability to Keep Up with Current Pace of ICT Developments to Meet Changing User Demands	4	Service
10	Budget Monitoring in Key Financial Risk Areas	3	Service
11	Failure to adequately protect the assets of the Council by external risk transfer or self insurance funds	6	Corporate
12	Failure to embed risk management throughout the Council and meet CPA criteria/improve score	9	Corporate
13	Failure to deploy best expertise	12	Service
14	Failure to employ the right quantity and mix of staff 16 Corporate	16	Corporate
15	Failure to adequately plan for the service	16	Service
16	Failure to embed IIA standards in our work processes	12	Service
17	Failure to develop appropriate plans	12	Service
18	Failure to develop appropriate recommendations	16	Service
19	Failure to maintain a dynamic plan	16	Service
20	Disruption at key suppliers (for portfolio of contracts managed by section only)	4	Corporate
21	Loss of telephones	2	Both

Task	Target/Success Factors
Medium Term Financial Plan in place for a rolling three year period to assist resource prioritisation and budgets targeted at corporate objectives	Medium Term Financial Planning Process to be Strengthened Throughout the Organisation
Performance Indicators developed to assess positive impact on status of RM and risk maturity model. Benchmarking with peer authorities.	Embedding Risk Management against the HM Treasury’s Risk Maturity Model.
Various targets as stated within the plan	Implement BVR of Procurement Improvement Action Plan
At DWP standard in all areas	High quality benefits service
BVPI targets	Maintain high levels of tax collection

APPENDIX 1

Task

Target/Success Factors

Description of Risk