APPENDIX 2

Directorate: CORPORATE SERVICES

Service Area: CORPORATE POLICY AND COMMUNICATIONS

Produced by: JOHN BENTLEY

5. TOP PRIORITIES FOR THE ANNUAL ACTION STATEMENT 2005/06

Task	Target/Success Factors
GAGS – Transition and development of Island-wide Help Centre Service	· Island-wide network of static/mobile Help Centres – · Enhanced Accessibility to Council services
Communications & PR – develop a more proactive Strategy and contribute to roll-out of IoW Branding Strategy	· Improved media and partner profile · Roll out of new Island image – higher profile for the Island – increased inward investment
Develop Island Futures Local Strategic partnership and 2020 vision	· Successful mainstreaming of service Provision · Co-ordinated policy-led approach to investment opportunities
Achieve an improved CPA assessment outcome and co-ordinate the change and improvement agenda	· Achieve “Good” CPA score

7. HOW WILL YOUR SERVICE CONTRIBUTE TOWARDS ACHIEVEMENT OF THE FOLLOWING CORPORATE PRIORITIES IN 2005/06?

a) E Government :

· E:enabling of complaints/comments/compliments service

· make performance data available on line for the public / partners

· maximise front line/back office split for the CPCU e.g. scripts for call centre on complaints.

· e:access through Help Centres

· Website / intranet – development of a forum themed for key issues/consultation

· e:communications – improved use of web site for consultation and comms activities, development of new services (text messaging, web casting, etc

b) Diversity :

· internal monitoring of EoP job application forms (if not done corporately)

· ensure all public documents produced by IWC have appropriate equality statement

· continue to ensure appropriate representation/support for corporate groups.

· Equality of access to Council services through Help centres

· Equality of opportunity through consultation.

c) People Management :

· address succession planning as a management team

· improved communication within CPCU

· improved staff morale within CPCU

· Support staff acting as mentors or using mentors

· Greater use of management competencies in PDR’s etc.

· Press for a single source of development opportunities (inside and outside IWC) that are available for staff

10. BUDGET BIDS FOR 2005/06

a) Revenue Bids

Reference Number	Description – max 20 words	Financial Implications
		2005/6 £000	2006/7 £000	20078 £000
1	Communications & PR Officer – additional post to increase capacity to undertake campaigns and generate more positive media coverage	41,000	43,000	45,000
2	Business Development Officer – additional post to support feasibility studies to exploit new opportunities under the charging and trading powers now available to the Council	41,000	43,000	45,000
3	Development of an expanded Community Warden Scheme (2 further wardens)	40,000	42,000	44,000
4	Performance management database – purchase of a corporate database to facilitate once-only capture of data and its analysis. This would be a corporate budget managed by the Learning Centre.	50,000	30,000	20,000
5	Project management training programme – to support roll-out of training programme developed through CPA Action Plan	25,000	8,000	8,000
6	Base funding for salaries in Policy Team – to cover costs of 2002/3 Job Evaluation exercise	11,500	12,000	12,500
7	Newsflash – purchase of software system to enable a more efficient and effective communications and PR service	4,000	1,000	1,000

11 RISK MANAGEMENT – DESCRIBE ALL SIGNIFICANT RISKS RELATING TO YOUR SERVICE AND HOW YOU INTEND TO MANAGE THEM

Ref	Description of Risk	Risk Score	Corporate or Service
1	Internal communications	2	Service
2	External communications	2	Service
3	Help Centre Service	3	Service
4	User Satisfaction Survey	3	Service
5	LSP Community Strategy	1	Service
6	Partner SLA’s	1	Service
7	BV Performance Plan	3	Service
8	CPA Improvement Plan	12	Service
9	Lack of corporate & community leadership	6	Strategic
10	Need to improve strategic planning	6	Strategic