SECTION 1 : PERFORMANCE MANAGEMENT &
ASSESSMENT
This section of the report shows the progress
and achievements that have been made. The report records and demonstrates:
- The key achievements for the Quarter
- The identified Areas to Watch and the agreed action to be taken
- Updates on the previously recorded Areas to Watch from Quarters 1
& 2
- Performance Management Information
- updates on the Key Performance Indicators (KPI’s) and PSA targets
Please note that the following
indicators are not collected in Quarter 3.
These are reported bi-annually in the second and final quarters:
·
CPA
Improvement Plan Actions (CPAIP)
- Actions in the District Auditors Letter Action Plan (DALAP)
- Annual Action Statement
targets and priorities (AAS)
How are targets judged?
On
Target for Year End’:
- will be ‘yes’ if progress of 75% or greater
has been made by Q3 between the 02/03 baseline and the 03/04 target, or if the year end target has
already been met. (This applies to most targets, some work differently).
The
comments box can be used by services to explain data. Some targets compare
themselves with the same quarter a year ago to eliminate effects of
seasonality.
Level
of performance against previous quarter:
-
will be ‘higher’ if the level of performance is 10% or more
higher than previous quarter ́
-
will be ‘no change’ if the level of performance is within 10%
either way of previous quarter è
-
will be ‘lower’ if the level of performance is 10% or more lower
than previous quarter î
PORTFOLIO:
Resources
CORPORATE OBJECTIVES: Making it Happen
1.1
KEY ACHIEVEMENTS QUARTER 3
|
Portfolio –
Resources
Corporate
Objectives - Making it Happen
|
|
1. DIP project approved and funded. System
installed and configured. Basic training carried out.
|
5. Income collected via the e-payments system
exceeded £1m for the first time.
|
|
2. Delivery of successful Phase 1 diversity
training programme
|
6. Lifting of Health & Safety Improvement
Notice in respect of the management of Health & Safety Training
|
|
3. 15 call of contracts for legal services
let following national tendering exercise – predominantly let to Island based
firms – and ensuring high quality, cost effective supplement to the in house
legal provision.
|
7. Delivery of high profile local democracy
week involving well over 200 young people and electing a new Youth Council
and Island Young MP and attracting significant positive local media coverage.
|
|
4. Development of on-line financial
information
|
8.
Payroll Service to schools scored second in the whole of England &
Wales (151 LEA’s) in the most recent OFSTED inspection.
|
1.2 QUARTER 3 - AREAS TO WATCH
|
Portfolio
- Resources
Corporate Objective - Making it Happen
|
|
Areas to Watch
|
Action taken / to be
taken
|
|
Health Scrutiny continues
to take up a lot of officer time and resource.
|
The team must finalize
the findings of the comprehensive consultation exercise for the Social
Services Select Committee on 19/2/04.
|
|
Major power supply issues
to the County Hall site identified.
Which if not responded to will prevent the ICT Department from
completing current and future projects
|
An urgent capital bid
(c£300-£350k) will be submitted as soon as the full scope of the problem and
solution is known.
|
|
Demand on the ICT
Department currently exceeds capacity in the areas of - Database Management, Risk Management,
Staff Training, Information Management and Project Support
|
Directors / Executive to
be aware and to take into account during decision making processes
The ICT Department is
balancing its workload as best it can within the resources available.
|
|
Risk of qualification /
amendment of significant number of Best Value Performance Indicators next
year
|
Internal quality
assurance exercise to be undertaken.
|
|
Property
Services Budget -last quarter spend
|
Monitoring
budget spend – to end year within budget.
|
|
Completion
of land transactions
|
Pressure
to meet capital disposal target.
|
|
Staff
capacity constraints, in the Corporate Policy Team is limiting the ability
to tackle key corporate issues
|
Further
reorganisation proposals to be developed to enhance staff capacity
|
|
Implementation
of the People Management Strategy
|
The People
Management Strategy is a key Comprehensive Performance Assessment indicator and requires adequate funding
to implement and progress the programme.
|
1.3 AREAS TO WATCH – UPDATES FROM THE PREVIOUS
QUARTERS 1 & 2
|
Portfolio - Resources
Corporate Objective -
Making it Happen
|
|
|
AREA TO WATCH
|
ACTION TAKEN
|
QUARTER 2 UPDATE
|
QUARTER 3 UPDATE
|
|
|
Q2
|
Variable
success in achieving Member commitment to Best Value Reviews – as measured by
attendance at Appraisal Groups.
|
Improve
communication by using the most appropriate method for individual Members,
coupled with an initiative to reduce the number of Members on each Select
Committee, thus freeing up their time
|
|
|
|
|
|
AREA TO WATCH
|
ACTION TAKEN
|
QUARTER 2 UPDATE
|
QUARTER 3 UPDATE
|
|
|
Q1
Q2
|
Key
benefits performance indicators below Government targets
|
|
Slippage
in planned ICT upgrade timetable – now expected up and running in November
|
Further
slippage in ICT upgrade – now expected up and running in January
|
|
|
Q2
|
The
competing views about the way in which the GAGS objectives should be met,
together with the competing demands for resources, are undermining the way in
which the project is implemented. This is likely to prevent the organisation
from meeting the 2005 e-government targets.
|
Identified
as an issue with the Programme Board, Executive, Resources Select Committee
and Chief Executive.
Strategic
priority to be determined by Full Council at its meeting on the 15th
October.
|
|
Position
clarified. GAGS project reshaped on the back of the DIP project and work in
progress to implement in Planning.
An
E-Government Manager is being appointed and work is being re-prioritised to
address the e-government target via on-line services rather than the intended
re-engineering approach
|
|
|
Q2
|
Delays
in funding the Land and Property Gazetteer and the CRM project will mean that
these projects miss their planned implementation dates.
|
Full
Council to take into account at its meeting on the 15th October.
|
|
CRM
project has been downsized as an interim solution following Full Council
decision not to fund the full project at present
|
|
|
|
|
Q1
|
Closure
of accounts needs to be speeded up to meet future statutory deadlines
|
Techniques
and action plan being developed
|
Developed
Closure of Accounts Working Party to progress action plan. By 2006 closure
& approval will be completed by 30th June and each year after
|
Target
approval date for 2004 is July, ie. One year ahead of statutory requirement
|
|
|
Q1
|
Regulation
of water quality in council buildings
|
Management
monitoring & control of water quality in council buildings
|
|
Most
surveys complete –some upgrading works in progress
|
|
|
Q1
|
Crime
& Disorder – in relation to vandalism to council buildings-included in
this portfolio as relating to buildings
|
Crime
& Disorder task group co-ordinating a multi agency approach to crime
& disorder
|
Continue
to monitor the impact of vandalism on resources and liase with task group
|
Monitor
trends & liase with task groups & police
|
|
|
|
AREA TO WATCH
|
ACTION TAKEN
|
QUARTER 2 UPDATE
|
QUARTER 3 UPDATE
|
|
|
Q1
Q2
Q3
|
The
number of staff absences due to sickness
|
Monitoring
of data and application of Council policies and procedures in respect of
attendance management
|
Slight
decrease in number of days lost per employee but line managers need to
improve their attendance management of staff. HR staff to identify ‘hot
spots’ and advise Directorate Management Teams accordingly
|
New
regime being put in place to monitor managers’ performance in terms of
absence reporting procedure in an attempt to improve the speed of information
update. Also widening managers’ on-line access to sickness reports. This
quarters figures up on last two as would be expected as historically November
and December have higher levels of absence.
|
|
|
Q2
|
Lack
of women in top 5% of earners
|
Although
steadily improving BVPI figure is below comparators. Regular monitoring to
continue.
Focus
group of women managers to be convened to discuss issue
|
|
BPVI
now at 33%, which is just below upper quartile (34%) for Unitary Authorities.
|
|
|
Q1
|
Crime
& Disorder – in relation to vandalism to council buildings
|
Crime
& Disorder task group co-ordinating a multi agency approach to crime &
disorder
|
Continue
to monitor the impact of vandalism on resources and liase with task group
|
Monitor
trends & liase with task groups & police
|
|
|
Q1
|
Regulation
of water quality in council buildings
|
Management
monitoring & control of water quality in council buildings
|
|
Most
surveys complete –some upgrading works in progress
|
|
|
|
|
Corporate Health KPI Description
|
Actual
2002 / 03
|
Q1
Apr - Jun 03
|
Q2
July-Aug 03
|
Q3
Sept
- Dec 03
|
Q4
Dec -Mar 03
|
Target for
2003 / 04
|
On Target for year-end?
|
Direction of Performance against previous quarter
|
Comments
|
|
26. Number
of working days/shifts per employee (full time equivalent) lost to due to
sickness absence this quarter
|
9
|
1.41
|
1.14
|
1.87
|
|
7.25
|
Yes
|
î
|
This
quarters figures were produced on 15 January. This is before all data regarding December will be in, so this
figure will no doubt be light on the final figure. It already shows an
increase on the last quarters as would be expected as it covers two of the
heaviest months, November and December.
|
|
27. Number of Complaints across the Authority
|
Not available
|
48
|
67
|
59
|
|
192 complaints or less per year (48 or less per quarter)
|
Yes
|
î
|
The
total remains low because individual services vary in their definition of a
complaint. What is recorded as a
complaint and the final numbers that are passed to the Corporate Policy Unit
|
|
28. The number of
staff undertaking one or more training activities this quarter (via IWC
training Services) as a % of the total workforce
|
45%
|
24.3%
|
23.4%
|
20.44%
|
|
47%
|
Yes
|
è
|
|
|
Corporate
Health KPI Description
|
Actual
2002 / 03
|
Q1
Apr - Jun
03
|
Q2
July-Aug 03
|
Q3
Sept - Dec 03
|
Q4
Dec -Mar 03
|
Target for
2003 / 04
|
On Target
for year-end?
|
Direction
of Performance against previous quarter
|
Comments
|
|
29. The number of
members undertaking one or more training activities this quarter (out of all
48 members).
|
37
(77%)
|
31
(64.6%)
|
17
(35%)
|
32
(66.67%)
|
|
38
(80%)
|
Yes
|
́
|
|
|
30.
The number of types of
interactions that are enabled for electronic delivery as a percentage of the
types of interactions that are legally permissible for electronic delivery.
|
16.37%
|
17%
|
17%
|
20%
|
|
40%
|
Yes
|
è
|
Progress
expected to be more rapid during 2004 as funding has been provided to try and
meet the 2005 deadlines of 100% of services on-line.
|
|
31. The total operating
cost (TOC) of IWC property per employee.
|
£930 per
employee
|
£312.71
|
£210.37
|
£180.64
|
|
£275
per quarter
|
Yes
|
́
|
Some of the energy bills
maybe estimated lower than they actually should be. The 3rd Quarter includes part of the summer period
with lower energy invoices.
Housekeeping has been improved.
Because of these factors this downward trend is unlikely to continue.
|
PROGRESS
TOWARDS PSA TARGETS
|
Corporate
Objective
|
PSA Target
|
PSA Target Summary
|
Q1 Data
|
Q2 Data
|
Q3 Data
|
Q4 Data
|
On Target For The Year
End?
|
|
Making It Happen
|
12. Cost Effectiveness
|
To
improve the cost-effectiveness Council-wide. 7.5% cost efficiency savings by
2006
|
Data
not available as a quarterly indicator, a year end return will be provided
and recorded against Q4
|
|
Section 2 2.1 SUMMARY REVENUE BUDGET to 31st
DECEMBER 2003
Resources
|
|
Corporate
Services Directorate
|
Responsibility for
Coroner’s budget now transferred to Bereavement Services – remaining budget
on target.
|
|
Legal
and Democratic Services
|
The position on Land
Charges income has improved since the previous quarter, but there is still a
potential shortfall in income of £20,000
|
|
Financial
& Business Services
|
Budget currently on
target.
|
|
Information
Communications Technology
|
A number of ICT
projects, particularly those related to delivery of E-government, are funded
partly from reserves and Government grants. There are ongoing funding
implications of those projects, and it is essential to ensure that base
budgets are in place to allow the continuing development of the approved
projects; in addition, there are a number of proposed developments for which
funding streams will also have to be identified if further progress is to be
made
|
|
Human
Resources & Training
|
The budget for the
Health and Safety training programme for managers is currently only 5% paid
and committed – there is a likelihood that it will be significantly
underspent this year.
|
|
Policy
& Communications
|
Currently on target –
however, budget pressures are being funded from one-off resources carried
forward from previous years – the continuation of such measures is unlikely
to be available in future years.
|
|
Best
Value & Select Committee Support
|
Currently on target.
|
|
Property
Services
|
Currently on target. Markets
budget staying within plan.
|
|
Building
Maintenance
|
Currently on target.
|
2.2 FINANCE REPORT – Capital Report by Service to end of December
2003
SPEND /
REVISED COMMITMENT
SERVICE BUDGET TO DATE LEFT
Economic Development Tourism Planning and Leisure
TOTAL FOR SERVICE £456,623 £260,358 £196,265
Education and Community Development
TOTAL FOR SERVICE £13,125,574 £6,345,210 £6,780,364
Environment and Transport
TOTAL FOR SERVICE £14,188,981 £9,945,623 £4,243,358
Fire and Public Safety
TOTAL FOR SERVICE £80,586 -£40,468 £121,054
Resources
TOTAL FOR SERVICE £816,048 £1,574,713 -£758,665
Social Services, Housing and Benefits
TOTAL FOR SERVICE £4,666,995 £2,429,008 £2,237,987
TOTAL FOR REPORT £33,334,807 £20,514,445 £12,820,362
Full Details of
Capital on a project-by-project basis can be found on the Council Intranet or
by clicking on the link below:-
http://wightnet2000.iow.gov.uk/directorates/finance/finance_business_services/images/Septemberreport.pdf
The
Capital Report will be available by Portfolio as soon as resources permit.
