Directorate: CORPORATE SERVICES
Service Area: ORGANISATIONAL DEVELOPMENT
Produced by: DAVID PRICE
5. TOP PRIORITIES FOR THE ANNUAL ACTION STATEMENT 2005/06
Task |
Target/Success Factors |
|
Keep
the organisation working |
All ICT systems
and services available during normal working hours to 99% availability levels
or better |
|
2005 e-government
target |
100% of
processes available electronically by Dec 2005. Agreed ODPM
e-requirements on schedule |
7. HOW WILL YOUR SERVICE CONTRIBUTE TOWARDS
ACHIEVEMENT OF THE FOLLOWING CORPORATE PRIORITIES IN 2005/06?
a) E-Government
·
E-enable council processes via web site, call centre
and help centres
·
E-enable agreed ODPM e-requirements
·
Support these with key enabling projects including
DIP, CRM and call centre
·
Deliver excellent customer centred services via the
different channels
b) Diversity
·
Training and development for staff in diversity issues
·
Proactive marketing of new posts to under-represented
groups
·
Work placement opportunities for people with disabilities
c) People Management
·
100% Personal Development Appraisals
·
Development of a department succession plan
·
Team brief from HR on flexible working
·
Target setting and management for sickness levels
10. BUDGET BIDS FOR 2005/06
a) Revenue Bids
|
Reference Number |
Description – max 20
words |
Financial
Implications |
||
|
|
|
2005/6 £000 |
2006/7 £000 |
20078 £000 |
|
1 |
Exchange / Outlook upgrade |
124,000 |
15,000 |
83,563 |
|
2 |
SQL database administrator |
30,000 |
32,000 |
34,000 |
|
3 |
BS:7799 security officer |
30,000 |
32,000 |
34,000 |
|
4 |
Report writer |
34,000 |
19,000 |
19,000 |
|
5 |
Wealdon replacement |
150,000 |
22,000 |
22,000 |
|
6 |
Additional staff for e-govt /
BPR |
70,000 |
70,000 |
0 |
|
7 |
CRM business continuity |
103,000 |
35, 000 |
35,000 |
|
8 |
Funding for re-branding help centres etc |
30,000 |
30,000 |
30,000 |
|
9 |
E-procurement project (est.) |
200,000 |
30,000 |
30,000 |
|
10 |
Server farm risk management project |
580,000 |
30,000 |
30,000 |
|
11 |
Land and property gazetteer |
180,000 |
53,000 |
53,000 |
|
12 |
Interactive on-line transport system |
12,000 |
7,000 |
12,000 |
|
13 |
E-mail archiving and filtering |
180,000 |
40,000 |
40,000 |
|
14 |
Miscellaneous unfunded ICT requirements |
50,000 |
50,000 |
50,000 |
11 RISK MANAGEMENT – DESCRIBE ALL SIGNIFICANT RISKS RELATING TO YOUR SERVICE AND HOW YOU INTEND TO MANAGE THEM
|
Ref |
Description of Risk |
Risk
Score |
Corporate
or Service |
|
1 |
Introduction of front office /
back office working |
9 |
Corporate |
|
2 |
Corporate DIP |
9 |
Corporate |
|
3 |
E-procurement project |
9 |
Corporate |
|
4 |
CRM system |
9 |
Corporate |
|
5 |
Delivery of e-government
requirements |
9 |
Corporate |
|
6 |
Maintenance / development of
FIDO |
6 |
Corporate |
|
7 |
Maintenance / development of
JBASE systems |
6 |
Corporate |
|
8 |
Maintenance / development of
PIPS system |
6 |
Corporate |
|
9 |
Maintenance / development of
websites |
9 |
Corporate |
|
10 |
Loss of corporate server farm |
16 |
Corporate |
|
11 |
Adequacy / efficiency of ICT function after budget cuts |
9 |
Corporate |
|
12 |
Adequacy of buildings security |
16 |
Corporate |
|
13 |
Adequacy of ICT systems security |
16 |
Corporate |
|
14 |
Business continuity on data
networks |
12 |
Corporate |
|
15 |
Business continuity on voice
networks |
12 |
Corporate |