Standard	Recommendations	Person(s) Responsible	Date issue to be Addressed	Expected Outcome	Progress
One	The social service department should establish effective mechanisms for consulting with service users and carers from minority ethnic communities.	James Lowe/Gillian Baker	August 2003	Services better able to meet the assessed needs of people from different ethnic backgrounds	Initial discussions held within the directorate agreement on the way forward reached.
Two	The social services department should ensure that all carers receive an assessment of their own needs; independent of the person they care for.	James Lowe/Martin Henson	March 2004	Carers who agree to an assessment of their needs being carried out have their needs identified	Some progress towards this outcome
Two	The social service department should develop services to meet the needs of older people with mental health problems	James Lowe/Sara Weech	March 2005	Services to be provided in line with the NSF for Older People and the NSF for Mental Health	A sub-group of the NSF Older People has been formed
Two	The social services department should ensure that extra care sheltered accommodation is made available to all older people who are assessed as needing it, regardless of where they live.	James Lowe/Gillian Baker	Ongoing	That people who become frail can remain in the community for longer, reducing the need for admission into residential care.	Some accommodation already made available and a significant number of units are being planned with housing associations.

Standard	Recommendations	Person(s) Responsible	Date issue to be Addressed	Expected Outcome	Progress
Two	The social services department should work with independent and voluntary sector providers to develop services to meet the needs of older people for low levels of domestic support	James Lowe/Gillian Baker	Ongoing	Increased community options for people with low level domestic support needs	Initial meetings held with independent and voluntary sector providers and regular meetings scheduled through the year. Commissioning strategy currently being rewritten.
Two	The social services department should ensure that their partnership with the police authority always works effectively at every level, to implement the Adult Abuse Policy.	James Lowe	Policy to be reviewed January 2003	Increased effectiveness in our response to allegations of adult abuse	Police authority contacted and urged to attend the adult abuse board meeting.
Three	The department should ensure that all service users receive a comprehensive pack of information that would inform them, and their carers about all of the services available to them.	James Lowe/Dawn Cousins	1/4/2003	Increase knowledge of choice to service users and their carers.	More information is in development stage, carers booklet completed and ready for printing.

Standard	Recommendations	Person(s) Responsible	Date issue to be Addressed	Expected Outcome	Progress
Three	The department should ensure that all documents available to the public make reference to the communication needs of people whose first language is not English and describe the services available for translation and interpretation.	James Lowe/Dawn Cousins	1/4/2003	Increase the information available to people who’s first language is not English	All future documents will include this reference.
Four	The social services should ensure that all enquirers are sent information on which service users are entitled to which service and the circumstances in which they would be provided.	James Lowe/Martin Henson	1/4/2003	Increased knowledge among the general public about services provided by social services.	Working group adult service management looking how this can best be achieved.
Four	The social services should ensure that service users and carers are able to access services regardless of where they live.	James Lowe/Gillian Baker/Dawn Cousins	Starting 1/4/2003 and ongoing	A more equal distribution of services across the Island	The commissioning policy will address this issue and discussions are currently underway between contracts section and the provider sector however this has financial and workforce implications

Standard	Recommendations	Person(s) Responsible	Date issue to be Addressed	Expected Outcome	Progress
Four	The social services department should take a proactive approach to identifying and meeting the needs of older people from minority ethnic communities and their carers.	James Lowe/Gillian Baker	Ongoing	Services appropriately targeted to meet the needs of individuals.	Initial discussions held within the directorate agreement on the way forward reached.
Four	The social services department should ensure that all service users and carers receive information on the complaints procedure, as a matter of routine.	James Lowe/Martin Henson	1/1/2003	Inform service users and carers how to complain.	Leaflets to be given out at first point of contact.
Five	The social services department should ensure that all data fed into the ACCISS data collection system is an accurate reflection of the content of care packages	Dawn Cousins/Martin Henson	Ongoing	Improved information flow to inform practice and data collection.	The current ACCISS system is old and in need of replacement. A bid for funding has been made under the PSA to enable a new management package to be purchased which will address the needs of the directorate for the next few years.
Five	The department should develop a consultation process with the voluntary sector, similar to that in place with private providers.	James Lowe/Dawn Cousins/Gillian Baker	Ongoing	To develop better cooperation and working practices with the voluntary sector.	This system is now in place with meetings agreed on a regular basis with the voluntary sector.

Standard	Recommendations	Person(s) Responsible	Date issue to be Addressed	Expected Outcome	Progress
Five	The department should undertake a value for money exercise on homecare services	James Lowe/Gillian Baker	1/10/2003	To enable benchmarking with the private sector and to demonstrate value for money.	An action plan needs to be formulated.
Five	The department should establish a multi-disciplinary panel to inform decisions about admission to residential and nursing care and to explore community based alternatives available to older people.	James Lowe/Gillian Baker	1/4/2003	To enable more people to remain at home in the community with extra support.	Admissions decisions have been devolved down to team managers and a multi-disciplinary panel is not necessary. The councils PSA target five includes the need to maintain a significantly increased number of people with intensive care needs being maintained in their own homes.