PAPER C

Purpose : for Decision

REPORT TO THE EXECUTIVE

Date : 25 FEBRUARY 2004

Title : 3RD QUARTERLY PERFORMANCE MANAGEMENT REPORT

REPORT OF THE DEPUTY LEADER

IMPLEMENTATION DATE : 10^th March 2004

SUMMARY/PURPOSE

1. The third Quarterly Performance Management Report for the period 1^st October to 31^st December 2003 is attached (Appendix 1) which allows the Executive to monitor and review key aspects of the Council’s performance against it’s objectives and to take corrective actions that are necessary.

BACKGROUND

2. This is the third Performance Management Report submitted to the Council’s Executive, the first that is in a different format to the previous two. At Members’ request, information is now presented by Portfolio with the exception of the revenue budget and capital information. Update on progress of the Annual Action Statement and District Auditors Letter plan 2001/02 will be included in the final Performance Management Report for this financial year (May 2004)

3. The Isle of Wight Economic Partnership’s quarterly performance management update is reported separately at this meeting.

4. The performance management report by portfolio will be submitted to all Select Committees for the first time within the next two months.

STRATEGIC CONTEXT

5. Establishing an effective performance management framework is essential to realise the overall vision as set out in the Council’s Corporate Plan for 2002/05- ‘Improving Island Life’. The framework is a means to ensure that the Council has the monitoring, service planning and decision-making mechanisms in place to deliver its priorities and targets. set out the strategic context of the proposed decision.

6. In this report, Members are requested to focus on the Summary of performance across the Council as detailed in Section 1 together with the Areas to Watch under each Portfolio, (Sections 2.1-2.8) and agree the actions being taken to improve performance.

CONSULTATION

7. Heads of Service and their staff have supplied the information within this report with Directors being fully consulted on the content. External consultation has not been necessary for this report since it is concerned with internal management arrangements.

FINANCIAL/BUDGET IMPLICATIONS

8. The report itself does not have any budget implications. However, if Members make any decisions regarding services identified in the report, these may have financial implications.

LEGAL IMPLICATIONS

9. It is a requirement of the Local Government Act 1999 to deliver best value in service delivery of which an effective performance management system is an essential part.

OPTIONS

10. Option 1-That the third Quarterly Performance Management Report is approved subject to any amendments or comments by the Executive.

Option2-To agree the actions being taken for Areas to Watch for the third quarter as detailed in Section 1 and within Portfolio holder responsibility from Sections 2.1 to 2.8.

EVALUATION/RISK MANAGEMENT

11. The report is long, reflecting the Council’s wide-ranging responsibilities. The main risk associated with the above option is that if quarterly reporting fails to achieve ownership amongst Members and staff, progressing performance management will fail to be recognised as the way to improve services and achieve our Corporate Objectives.

RECOMMENDATIONS

12. To approve Options 1 and 2

BACKGROUND PAPERS

13. Annual Action Statement 2003/04

CPA Improvement Plan

Public Service Agreement

Quarterly Performance Management Reports 1and 2

ADDITIONAL INFORMATION

14. The following appendix is attached to the report:

Appendix 1 Quarterly Performance Management Report 3

Contact Point : Heidi Marshall, Principal Policy Officer, Corporate Policy and Communications. Tel 823250 email [email protected]

J BENTLEY Head of Policy and Communications

P HARRIS Deputy Leader

APPENDIX 1

ISLE OF WIGHT COUNCIL

QUARTERLY PERFORMANCE MANAGEMENT REPORT

THIRD QUARTER – 1^ST OCTOBER TO 31^ST DECEMBER 2003

Quarterly Performance Management Report

Quarter 3 October – December 2003

Contents

Section 1 : Summary

1.1 Key achievements (from section 2.1-2.8)

1.2 Key areas to watch & action to be taken (from section 2.1-2.8)

1.3 Priority Improvement Areas

1.4 Best Value Reviews

1.5 Financial Performance Summary

Section 2 : Performance Management & Assessment – By Portfolio

Including information on the following areas

· Key Achievements for the Quarter

· Areas to Watch and action to be taken

· Updates on Areas to Watch reported in Q1 & Q2

· Performance Management information on – Key Performance Indicators & PSA targets

· Summary Revenue Budget to the end of December 2003

2.1 Social Services & Housing - Improving health, housing & quality of life for all

2.2 Economic Development, UK & EU Regional Issues - Encouraging job creation & economic prosperity

2.3 Education & Community Development - Raising education standards & promoting life long learning

2.4 Fire, Emergency Planning & Consumer Protection - Creating safe & crime-free communities

2.5 Transport - Improving public transport & the highways infrastructure

2.6 Sustainable Development, Environment & Planning Policy - Protecting the Island’s physical environment.

2.7 Tourism & Leisure

2.8 Resources – Making It Happen

Section 3 : Finance Report

3.1 Executive Capital Report by Committee for December 2003

SECTION 1 : Summary - Quarterly Performance Management Report 3 (October to December 2003)

1.1 Key Achievements (drawn from section 2.1-2.8)

Key Achievements
Successful bid for £2.5million for Pan Estate under the Government’s Neighbourhood Management programme	Income collected via the e-payments system exceeded £1m for the first time in 2003-04.
Lifting of Health & Safety notice in respect of the management of Health & Safety Training	Zero delayed transfers of care (delayed discharges) for several weeks within this period. Only 1 delayed transfer in the last 2 months.
Payroll Service to schools scored second in the whole of England & Wales (151 LEA’s) in the most recent OFSTED inspection.

1.2 Areas to Watch & Action Taken/To Be Taken (drawn from section 2.1-2.8)

Key areas to watch	Action taken / to be taken
PSA Target 11 – Unemployment: increase employment rates in the over 50’s age group. Help 120 long-term workless people (by March 2005) to obtain employment via the Isle of Wight Economic Partnership	Close monitoring of the Project and a request for a report on the project from the Isle of Wight Economic Partnership. This PSA target represents 1/12 of the overall PSA target and agreement and could ultimately mean a failure to gain £277,000 for the Council. (Further details are to be found on Page 15 – PSA Target)
Various significant budget pressures set out in the budget summary 1.5 and full budget review for the period in section 3	Close monitoring of both revenue and capital budgets by directors and service heads to ensure that cash limits are adhered to.
Wight Leisure future service delivery and externalisation	Review and await the findings of the Executive Meeting (28 January 2004) Resolved at Executive – that a project group be established.
The percentage of major applications determined within national standards (KPI24): Q1 – 60%, Q2 – 80%, Q3 – 37.5%	The Development Control team is to be reorganised to create a team dealing exclusively with major applications, and the training on Section 106 Agreements should speed up this part of the process.
Key benefits performance indicators below Government targets	Close performance monitoring, improved ICT capacity, review of structures, implementation of Best Value Review and Benefit Fraud Inspection recommendations (when received) Further slippage in ICT upgrade - now expected to be complete in January 2004.
The Directorate is expected to reduce the number of placements made in residential and nursing homes and support people at home with intensive home care. The difficulty is the current lack of home care provision.	The hourly rate we pay for providers for home care has been increased to try and push up the wages and attract more people to this area of work. Still an area of concern and plans for managing this are moving forward. Revised commissioning strategy agreed with the PCT. Tendering process for block locality contracts to start in May 2004.

1.3 Priority Improvement Areas

Through the CPA process last year, there were a number of service areas that were highlighted as areas for improvement. To progress these areas for improvement and identify support needed from across the Council a framework has been devised beginning with initial briefing sessions to help scope the area for support and improvement. Action Plan summaries will then be produced, monitoring of which will be through this section in the Quarterly Performance Management Report.

The four areas highlighted for support and improvements are:

· Engineering Services - Highways

Quarter 3 update:

1. Accommodation changes have been finalised and building improvements/staff moves programmed for February/March 2004.

2. A case has been made for an increase in revenue budget and a decision is being awaited within the 2004/5 budget round.

3. PFI is now being progressed with a scoping exercise planned for February. After this an “Expression of Interest” letter will be sent to Government for their comments.

· Homelessness

Quarter 3 - Significant progress has been made in Homelessness. The number in bed and breakfast accommodation has reduced; continued funding from the Bed and Breakfast Unit has enabled further investment in staff in partnership with the IHAC. Additional staff will also be forthcoming following the Service Planning process, which will enable a consolidation of current progress and a further development of homelessness prevention initiatives.

· Housing Benefits

Quarter 3

· Further problems with ICT upgrade – now expected to be completed by January 2004

· New post appointment was awarded, this has subsequently been declined and the post is being re-advertised

· Slight improvement in key PIs despite lack of ICT upgrade

· BFI consultancy arranged for Overpayments, to be followed by performance

· Links with Housing and Social Services being developed

· Planning

Quarter 3 - All Best Value Performance Indicators continue to show promising improvements, with the exception of KPI-24 Number of major applications processed within the National Standards. The Best Value Improvement Plan was approved by the Executive and will guide future change to 2007. Inspection will take place in May 2004.

1.4 Best Value Reviews

1.4.1 Current Best Value Reviews

Planning Services

The review work is finished, and the report has been approved by the Executive. The improvement plan is now being implemented, and the service will be inspected during May 2004.

Procurement

Most of the review work is complete. The improvement plan is now being compiled, integrating the findings from the Best Value research with the recommendations from the IDeA fitness check and those arising from the recently issued National Procurement Strategy.

Benefits

Most of the evidence gathering is complete, and work is now beginning on the improvement plan. Close liaison with the Benefit Fraud Inspector continues, with whom a joint development plan will be produced.

1.5 Financial Performance Summary

Revenue Expenditure:

A summary revenue budget monitor is displayed by Portfolio in Sections 2.1 to 2.8. Revenue spending to date is still largely in line with budget expectations. However, particular budget pressure areas have been identified, some of which also represent possible budget problems for future years:

· Withdrawals from School Balances are at unprecedented levels, indeed in certain cases the school will have applied the entire balance available to them in order to fund ‘in year’ expenditure. Unless this situation is redressed for the future pressure will be significant for many schools budgets. Government proposals to guarantee minimum funding levels for next year, and additional transitional arrangements, will help the situation for those schools facing financial difficulty

· Home to School Transport budgets continue to increase above the level of inflation allowed in the budget and advice from the Association of Transport Co-ordinating Officers is that LEA’s will require an average increase of 7% in budget from April 2004 to maintain school bus services at existing levels

· Community Development and Leisure Services have a number of areas where budget problems are apparent, including the Library Service, Theatres, Technical Services Unit and Dinosaur Isle. The most significant of these are Dinosaur Isle where income is likely to be down by £35,000, and Shanklin Theatre where the operational deficit in the current year is estimated to be in excess of £50,000

· ICT have a number of ongoing projects, particularly related to E-government, which are funded partly from grants and reserves – the ongoing implications of these projects need to be regularly evaluated to ensure budgets are in place to allow their continuation at an appropriate level. There is also a major problem with the existing power supply to County Hall for which a solution needs to be identifies and implemented

· Engineering Services have a predicted overspend of £153,000 on the concessionary fares budget which requires an ongoing solution. In addition, recent adverse weather conditions have required emergency works and safety initiatives to be undertaken, resulting in potential overspends of £285,000 on highway maintenance, £10-15,000 on the rights of way and cycleway networks, and £45-50,000 for cliff instability in coastal areas

· Social Services have identified a number of potential budget problem areas – these presently include the effects of the loss of the Promoting Independence grant last year, important in reducing bed blocking; and the level of residential care client contributions where the full impact of a change in allowances last October will not be wholly evident until later in the financial year

· Housing Services have a potential overspend of £97,000, mainly within the Homelessness budget – this is as a result of expenditure on leasing properties which should in turn reduce B&B spending thereby reducing the amount of overspend by the year end.

Capital Expenditure

A list of capital spending against budget on a summarised basis is shown at Section 3.1. This is displayed by Service budget and shows that at the end of December some 61.5% of the budget for the year is spent or committed, mainly in the Environment and Transport and Education and Community Development budgets. The over-commitment on Resources budgets is in respect of expenditure of £675,000 on the approved Accommodation Review programme which is self-financing over time as capital receipts are realised

However, if all approved budgets were to be spent there would be a current over-commitment of £0.6 million, assuming that £2.1 million of previously anticipated capital receipts can be realised in this financial year. Any anticipated receipts which cannot be realised (including those related to the Accommodation Review mentioned above) will add to the over-commitment position. The situation is being monitored by Directors on an ongoing basis, including the identification of slippage (natural and planned) which could be used to cover any approved capital receipts which cannot be realised in this financial year.

Major changes in the budget since the report for the last quarter are the inclusion of gross expenditure budgets for Seaview Duver (£3.3m) and Castlehaven (£2.5m) coast protection schemes. Large engineering projects at the Military Road, Newport to Cowes Strategic Corridor, Newport to East Cowes Strategic Corridor, Newport to Sandown Cycle Route and Ventnor Haven are all now complete and operational. Several sections of the Island’s highways network suffered extensive shrinkage cracking and deformation as a result of drought conditions earlier in the year, which required a budget of £600,000 to be redirected to allow structural repair works to be undertaken.

For Education and Community Development, the most significant developments have been made at Watergate School (£1.1m) and Medina House. Other major investments have been made at Middle Schools, principally Kitbridge extension and Ventnor staff room. In terms of Children’s Services the main investment project is the Respite Care Home (£1.0m).

SECTION 2 : PERFORMANCE MANAGEMENT & ASSESSMENT – BY PORTFOLIO

This section of the report shows the progress and achievements that have been made in each of the Portfolio’s of the Council. The report records and demonstrates:

• The key achievements for the Quarter
• The identified Areas to Watch and the agreed action to be taken
• Updates on the previously recorded Areas to Watch from Quarters 1 & 2
• Performance Management Information - updates on the Key Performance Indicators (KPI’s) and PSA targets
• The summary Revenue Budget update to the end of December 2003.

Please note that the following indicators are not collected in Quarter 3. These are reported bi-annually in the second and final quarters:

· CPA Improvement Plan Actions (CPAIP)

• Actions in the District Auditors Letter Action Plan (DALAP)
• Annual Action Statement targets and priorities (AAS)

How are targets judged?

On Target for Year End’:

- will be ‘yes’ if progress of 75% or greater has been made by Q3 between the 02/03 baseline and the 03/04 target, or if the year end target has already been met. (This applies to most targets, some work differently).

The comments box can be used by services to explain data. Some targets compare themselves with the same quarter a year ago to eliminate effects of seasonality.

Level of performance against previous quarter:

- will be ‘higher’ if the level of performance is 10% or more higher than previous quarter ì

- will be ‘no change’ if the level of performance is within 10% either way of previous quarter è

- will be ‘lower’ if the level of performance is 10% or more lower than previous quarter î

2.1 PORTFOLIO: SOCIAL SERVICES & HOUSING

CORPORATE OBJECTIVE: Improving health, housing & the quality of life

KEY ACHIEVEMENTS QUARTER 3

Portfolio - Social Services & Housing Corporate Objective - Improving health, housing & quality of life
1. The replacement of the Council’s Electronic Social Care Record database has proceeded to the point at which the project board has agreed the installation of equipment and the training of the 400 system users. The project has reached this point on time and within budget.	5. The service has played a significant role in the renewal of the Investors in People accreditation for the Social Services and Housing Directorate.
2. Detailed preparatory work for the Children’s Services Inspection completed on time. This included the compilation of the required position statement, files audit and selection of files, revision of Practice Handbook for staff and staff training provided, publication of new leaflets for users and negotiation with users and stakeholder agencies to participate in the inspection programme. The Inspection will take place 14-30 January 2004.	6. Completed workforce planning pilot in conjunction with the Employer’s Organisation and organised a multi-agency ‘Futures Workshop’ to plan future steps in workforce planning. Both activities are integral to developing the work of the Children’s Services Recruitment & Retention Task Group.
3. Accepted the transfer of Wightcare (the Council Home Care and out of hours service) into the Housing Services Division – re-branded as Housing and Community Support Services	7. Significant reduction in number of households with children in bed and breakfast – down at end of the quarter to 11
4. Zero delayed transfers of care (delayed discharges) for several weeks within this period. Only 1 delayed transfer in the last 2 months.	8. The Directorate maintained its two star rating with improvement noted in Adult Services.

QUARTER 3 - AREAS TO WATCH

Portfolio -Social Services & Housing Corporate Objective - Improving health, housing & quality of life
Areas to Watch	Action taken / to be taken
Change Management following the Executive decision to take forward the ‘integration’ agenda for Children’s Services and Education.	It has already been recognised that there is a need to ensure effective communication and consultation with staff in both Directorates to facilitate a smooth transition. The planned change process will take account of the recent re-structuring of Children’s Services in terms of timetabling and desired outcomes for service users in bringing about an integrated service.
Educational Performance of Looked After Children	Work is in hand to enhance performance in this regard through the Looked After Children Education Service; introduction of School Liaison Officer; focus on ensuring Personal Education Plans in place for all children and targeting support to individual children, especially at a younger age. There will be an ongoing review of performance in this area through the Development and Improvement Statement and the LPSA agreement.
Integrated Community Equipment Service	Need for integrated community equipment service by April 2004. Some way to go until Department of Health requirements fully met. Need for urgent procurement of IT system.
Meals on Wheels	The current Meals on Wheels service urgently requiring overhauling. Service put out to tender but original responses too expensive. Further negotiations with prospective providers are promising but there is a short timescale and a need for more resources. Negotiations and plans to proceed for new improved service in 2004/05

AREAS TO WATCH – UPDATES FROM THE PREVIOUS QUARTERS 1 & 2

	Portfolio - Social Services & Housing Corporate Objective - Improving health, housing & quality of life
	AREA TO WATCH	ACTION TAKEN	QUARTER 2 UPDATE	QUARTER 3 UPDATE
Q1 Q2	Care Partnership Forum & partners to work closely to ensure agreements reached asap to establish resources needed for 2004/05.	Possible costs associated with repayments for clients charged for services under Section 117 of the Mental Health Act - estimated at possibly £400,000 as a one-off for which there is no provision.	The directorate and the commissioning body, the IW Primary Care Trust, are monitoring the situation.	The council and the joint commissioning partner (The IW NHS Primary Care Trust) are preparing a commissioning strategy which will address future care provision and procurement, and the resources that will be required.
	AREA TO WATCH	ACTION TAKEN	QUARTER 2 UPDATE	QUARTER 3 UPDATE
Q1 Q2	There is currently a dispute with some residential homeowners who are not willing to agree the purchase price that has been agreed with the majority of homes.	This is being pursued through the legal system and the effect on the placement of clients is being closely monitored by a joint Health and Social Services panel.	The Court process has started. This continues to be a major issue and is now the subject of a court case with the Council defending it’s position on the purchase price offered.	District court has agreed for case to be transferred to the High Court. Head of Service and Deputy Director of Commissioning to meet homeowners on an individual basis over the next month.
Q1 Q2	Placement Choice for Looked After Children – being able to ensure range of foster care placements with appropriate educational, Children & Adolescence Mental Health Service and social care support continues to be a significant issue for the Council. There is also a diminishing pool of specialist residential provision within the region with the capacity to appropriately and safely accommodate young people with particular needs.	Q1: The development of foster care support has been a particular interest of the Social Services & Housing Select Committee. The committee continues to monitor progress in this regard and some additional resources have been made available over the last two years. Authorities in the South East Region are also considering how to develop a more co-ordinated approach to ‘managing the market’ in terms of independent providers. There will be a continuing need to review the resource needs of this service area which is directly related to the Council’s ‘Corporate Parenting’ responsibilities. Q2: Ongoing work to implement and develop the Foster Care Support package based on budgetary uplift for 2003-04	Ongoing work to implement and improve foster care support package and maintain recruitment and retention levels.	Whilst there has been some improvement in the recruitment of new foster carers on the Island, there is still a heavy reliance on independent fostering agencies. The developing support strategy to retain existing carers and ongoing efforts to recruit new carers remain essential activities for the Fostering and Adoption Service,
Q1 Q2 Q3	The Directorate is expected to reduce the number of placements made in residential and nursing homes and support people at home with intensive home care. The difficulty is the current lack of home care provision.	The hourly rate we pay for providers for home care has been increased to try and push up the wages and attract more people to this area of work.	Difficulty with home care provision continues and is our major headache. There is a plan drawn up for tackling this and work has begun on implementation. Increasing the home care fees and moving towards block contracts are a major part of the plan.	Still an area of concern and plans for managing this are moving forward. Revised commissioning strategy agreed with the PCT. Tendering process for block locality contracts to start in May 2004.

PERFORMANCE MANAGEMENT INFORMATION – KEY PERFORMANCE INDICATORS

Portfolio - Social Services & Housing Corporate Objective : Improving Health, Housing, and quality of life for all.
Corporate Priority (from Corporate Plan 2002 to 2005)	KPI Description	Actual 2002 / 3	Q1 Apr-Jun 03	Q2 July-Aug 03	Q3 Sept-Dec 03	Q4 Dec-Mar 04	Target for 2003 / 04	On Target for year-end?	Level of Performance against previous quarter	Comments
Protecting and providing for vulnerable adults & children	1. The number of looked after children per 10,000 less than 18yrs at end of quarter	56.7	57.6	60.9	58.4		55	No	è
Cutting deprivation & social exclusion	2. Benefits - average calendar days this quarter to process a new housing benefits claim	64.9	78.6	75.73	69.9 days		36	No	è	New computer system is not yet installed which is affecting processing performance. Installation completed on 19 January 2004
	3. Benefits - % of renewal housing benefit claims this quarter processed on time	78.53%	67.96%	71.13%	71.8%		83%	No	è	New computer system is not yet installed which is affecting processing performance. Installation completed on 19 January 2004
	4. Benefits - % of new housing benefit claims this quarter determined within 14 days of receipt of all necessary information	N/a	59.04%	58.37%	61.8%		64%	-	è	New computer system is not yet installed which is affecting processing performance. Installation completed on 19 January 2004
Improving the availability of affordable housing	6. % of affordable housing approved on qualified sites this quarter	12.9%	0%	13.9%	0%		20%	No	î	No qualifying sites in this quarter

PROGRESS TOWARDS PSA TARGETS
Corporate Objective	PSA Target	PSA Target Summary	Q1 Data	Q2 Data	Q3 Data	Q4 Data	On Target For The Year End?
Improving health, housing & quality of life for all	4. Housing	Reduce the number of families with children & other households in B&B accommodation	56	58	38		Yes
	5. Social Services	Rehabilitation care for the older people & a reduction in delay of discharges from hospital	D41- 37.56 C28 – 5.8 C26 – 67.3	D41-12 C28-7.9 C26-144	D41 –12.69 C28 – 8.9 C26 - 113		Availability of home care is a problem but a Strategy is in place to improve performance against the target D41 = Delayed transfers of care from hospital C28 = Intensive Home Care C26 = Admission of supported residents aged 65 years or over, to residential care/nursing care
	7. Social Services	Increase the number of young people who are getting treatment for drug or alcohol dependency (Drug Action Team)	Information not provided	440 persons = total Q1&Q2	201 persons		Yes - 641 young people have received treatment The project has achieved 75% of its PSA lifetime target
Raising Education Standards & Promoting Lifelong Learning	6. Social Services	Improving the education, training and employment outcomes of care leavers aged 19	A4– 64.7% QP8 - 18.8%	A4 – 65% QP8 -14%	A4–53% QP8– 0%		Yes - as far as can be predicted. The actual results are confirmed in August with the LEA exam results PAF A4 Figures have dropped in last quarter due to 2 young people in LPSA becoming disengaged in education, employment and training due to imprisonment, and pregnancy. QP8 Risks to this PI have increased due to withdrawal of appointed teacher and disengagement from education by one third of cohort.

2.2 PORTFOLIO: ECONOMIC DEVELOPMENT, UK & EU REGIONAL ISSUES

CORPORATE OBJECTIVE: Encouraging job creation & economic prosperity

KEY ACHIEVEMENTS QUARTER 3

Portfolio -Economic Development, UK & EU Regional Issues Corporate Objective – Encouraging Job Creation & Economic Prosperity
1. Successful bid for £2.5million for Pan Estate under the Government’s Neighbourhood Management programme	2. A regeneration strategy for the Sandown Bay area, has been received through extensive stakeholder and public consultation.

QUARTER 3 - AREAS TO WATCH

Portfolio - Economic Development, UK & EU Regional Issues Corporate Objective – Encouraging Job Creation & Economic Prosperity
Areas to Watch	Action taken / to be taken
That a mechanism for delivering the Sandown Bay regeneration strategy is identified and implemented such that it can be taken forward.	Decision to be made by the Executive in April 2004.
PSA Target 11 – Unemployment, via the Isle of Economic Partnership. This programme has recorded no jobs created in the previous three quarters.	Close monitoring of the Project and a request for a report on the project from the Isle of Wight Economic Partnership. This PSA target represents 1/12 of the overall PSA target and agreement. Failure to deliver this target could mean a reduction of £277,000 to the Council. (Further details are to be found on Page 15 – PSA Target)

AREAS TO WATCH – UPDATES FROM THE PREVIOUS QUARTERS 1 & 2

No outstanding Areas to Watch

PERFORMANCE MANAGEMENT INFORMATION – KEY PERFORMANCE INDICATORS

Portfolio - Economic Development, UK & EU Regional Issues Corporate Objective 2 of 6: Encouraging Job Creation & Economic Prosperity
Corporate Priority (from Corporate Plan 2002 to 2005)	KPI Description	Actual 2002 / 3	Q1 Apr - Jun 03	Q2 July - Aug 03	Q3 Sept-Dec 03	Q4 Dec-Mar 03	Target for 2003/ 04	On Target for year-end?	Level of Performance against previous quarter	Comments
Establishing the Island as one of the fastest growing economies in the region	The number of new jobs created via IW Economic Partnership activities this quarter	100 (298 new jobs between 1999 and 2002)	41 (27)	45 (43)	54		133.3	Yes	ì	The figures for Quarter 1 & Quarter 2 have been revised upwards following contact with new business to the Island.
Ensuring all residents are able to share in improving prosperity	8. The change in the average number of claimants (Job Seekers Allowance), this quarter compared with the same quarter a year ago.	2187 average claimants over the year	238 less claimants compared with Q1 2002	204 less claimants compared with Q2 2002	304 less claimants compared with Q3 2002		1997 average claimants over the year	Yes	ì	Average is currently running at 1863, as opposed to 2214 for the same period last year. Indicator shows a decrease meaning fewer claimants due to employment being found.

PROGRESS TOWARDS PSA TARGETS
Corporate Objective	PSA Target	PSA Target Summary	Q1 Data	Q2 Data	Q3 Data	Q4 Data	On Target For The Year End?
Encouraging Job Creation & Economic Prosperity	3. Employment	Create 75 new jobs (via the IW Economic Partnership)	41 (27)	45 (43)	54		Yes
	11. Unemployment	Increase employment rates in the over 50’s age group. Help 120 long-term workless people to obtain employment (via the IW Economic Partnership)	0	0	0		No - Work has continued on the ESF bid. Unfortunately resolution of this bid has been held over into Qtr 4 due to internal problems within SEEDA. The first course was run in association with B&Q and JobCentre+ was a great success. 10 clients attended the course and 3 were offered employment with B&Q. One person has taken this up and the others are in process. As they will not commence work until January, the results will be reported in Qtr 4. Also the people assisted throughout the year by other IWEP assisted projects who are legitimate outputs for this project will be reported then. In the next quarter it is hoped to progress the ESF bid as well as, following the success of the initial B&Q course, setting more courses with B&Q and exploring similar courses with other employers. Details of the pump priming expenditure for the year will be reported in Qtr 4. This PSA target represents 1/12 of the overall PSA target and agreement. Failure to deliver this target could mean a reduction of £277,000 to the Council.

2.3 PORTFOLIO: Education & Community Development

CORPORATE OBJECTIVE: Raising education standards & promoting life long learning

KEY ACHIEVEMENTS QUARTER 3

Portfolio - Education & Community Development Corporate Objective – Raising education standards & promoting life long learning
1. Completion of Draft Local Preventative Strategy in partnership with Social Services, Health and other key partners.	4. Implementation of Community Cluster teams to support schools. Working in geographical areas co-ordinating support to Primary, Middle and High Schools (Heads and Governing Teams)
2. The successful launch of Workforce Remodelling processes in four schools	5. Agreed allocation of £549,000 of £1.2 million awarded by the New Opportunities Fund towards the installation of new multi-use games areas at Ventnor Middle and Sandown High Schools.
3. The Audit Commission survey of Isle of Wight schools showed a high level of satisfaction with the central services provided by the LEA.

QUARTER 3 - AREAS TO WATCH

Portfolio - Education & Community Development Corporate Objective – Raising education standards & promoting life long learning
Areas to Watch	Action taken / to be taken
Key Stage performance data at Key Stages 1 and 2	Select Committee to consider performance data for 2003 at Feb/March meetings.
Key Stage performance data at Key Stages 3 and 4	Select Committee to consider performance data for 2003 at Feb/March meetings.
The Council’s licence to hold public records is due for renewal, having previously been renewed on a temporary basis.	Action is being taken to secure funding to look at the feasibility of creating new storage facilities.
Community Development Budget Issues – Dinosaur Isle & Shanklin Theatre (See Summary Revenue Budget)	Close management and monitoring

AREAS TO WATCH – UPDATES FROM THE PREVIOUS QUARTERS 1 & 2

No outstanding Areas to Watch

PERFORMANCE MANAGEMENT INFORMATION – KEY PERFORMANCE INDICATORS

Portfolio - Education & Community Development Corporate Objective 3 of 6: Raising educational standards and promoting lifelong learning
Corporate Priority (from Corporate Plan 2002 to 2005)	KPI Description	Actual 2002 / 3	Q1 Apr - Jun 03	Q2 July- Aug 03	Q3 Sept-Dec 03	Q4 Dec-Mar 03	Target for 2003 / 04	On Target for year-end?	Level of Performance against previous quarter	Comments
Raising achievement levels	9. Percentage of 15 year old pupils in schools maintained by the local education authority achieving five or more GCSEs at grades A*- C or equivalent.	44%	-	45.7%	45.7%	-	51%	-	N/A
	10. Percentage of half days missed this quarter due to total absence in secondary schools maintained by the local education authority.	8.58%	7.74%	6.73%	6.77%		8.6%	Yes	è	The figure for Q3 may need to be revised downward as one High School has had problems with the software used to record absence. This would be even better news
Promoting community learning	11. The number of physical visits per 1,000 population to public library premises.	6,506	1,602	1,737	1,638		7,000	No	î	Seasonal fluctuations explain the fall in library visits. Service is confident of achieving end of year target
Promoting learning that is accessible to all	12. Number of learners this term in IWC supported provision (IW College, Family Learning Centres etc.).	2130	381	435	914		2106	Yes	ì

Progress towards PSA targets
Corporate Objective	PSA Target	PSA Target Summary	Q1 Data	Q2 Data	Q3 Data	Q4 Data	On Target For The Year End?
Raising Education Standards & Promoting Lifelong Learning	1. Education	Key Stage 3 – raise achievement levels by 2% above target in Development Plan by 2006		English 65% Maths 68% Science 69% ICT 72%	English 65% Maths 68% Science 69% ICT 72%		These are Annual figures Q2 data were target figures. These have now been confirmed and all meet or exceed EDP targets for 2003.
	2. Education	Raise achievement of 7 & 11 year olds by 2% in schools of significant disadvantage by providing family literacy support and improving adults basic skills		Adults participating 148 Adults gaining skills 83	Adults Participating 148 Adults gaining skills 83		These are Annual figures Adults participating and gaining qualifications, these are above the 2005 required target. Key Stage 2 reading/writing gap reduction 4%

2.4 PORTFOLIO: Fire, Emergency Planning & Consumer Protection

CORPORATE OBJECTIVES: Creating Safe & Crime-Free Communities

KEY ACHIEVEMENTS QUARTER 3

Portfolio – Fire, Emergency Planning & Consumer Protection Corporate Objectives – Creating Safe & Crime Free Communities
1. The production of our Fire Authority Integrated Risk Management Plan.	2. Number of working days lost to sickness by whole-time staff. (target improving)

QUARTER 3 - AREAS TO WATCH

See first Area to Watch Update Below

AREAS TO WATCH – UPDATES FROM THE PREVIOUS QUARTERS 1 & 2

	Portfolio - Fire, Emergency Planning & Consumer Protection Corporate Objectives - Creating Safe & Crime-Free Communities
	AREA TO WATCH	ACTION TAKEN	QUARTER 2 UPDATE	QUARTER 3 UPDATE
Q1 Q2 Q3	Number of days lost due to reportable accidents under Reporting of Injuries, Diseases and Dangerous Occurrences Regulations (RIDDOR)	The RIDDOR reportable injury figure is high, due to some ongoing injury absence. Of eight personnel who had reportable injuries either ongoing or commencing after 1 April 2003, five have now ended their current period of absence. Every accident is investigated and lessons learned are implemented to avoid a repeat in the future.	Ongoing work with Occupational Health/Medical staff is addressing this and work within the Council’s Attendance Policy.	Three persons remain sick with RIDDOR reportable injuries. The accidents are investigated to see if systems of work need to be changed. The persons are monitored as per the Welfare Policy.
Q2	Retention of Retained personnel	Recruitment drive started 10 October 2003. Consideration being given to implementing Whole time/Retained duty system.		Retained recruits course starts on 12 January 2004. Further retained recruitment starts 23 January 2004.
	AREA TO WATCH	ACTION TAKEN	QUARTER 2 UPDATE	QUARTER 3 UPDATE
Q1 Q2	Recruitment issues and long-term sickness absences have adversely affected recent crewing levels.	Recruitment issues are being tackled with 3 new whole time fire fighters being employed and work is in hand with Occupational Health to resolve the long-term sickness issues.	New whole time fire fighters have now joined their watches. Retained recruitment campaign has commenced. Further whole time recruitment is in hand.	Whole time recruitment is under way with 5 recruits starting training on 4 May 2003. Further vacancies will be identified in a 3 year Training Needs Analysis.

PERFORMANCE MANAGEMENT INFORMATION – KEY PERFORMANCE INDICATORS

Portfolio - Fire, Emergency Planning & Consumer Protection Corporate Objective 4 of 6: Creating safe & crime-free communities
Corporate Priority (from Corporate Plan 2002 to 2005)	KPI Description	Actual 2002 / 3	Q1 Apr –Jun 2003	Q2 July–Aug 2003	Q3 Sept-Dec 2003	Q4 Jan-Mar 2004	Target for 2003 / 4	On Target for year-end?	Level of Performance against previous quarter	Comments
Cutting crime, disorder, and fear of crime	Domestic burglaries this quarter per 1000 households	9.7	1.9	1.4	1.7		9.5	Yes	è
Supporting a locally controlled fire service	13. % of incidents where the number of appliances met standards of fire cover.	98.8%	99%	99.5%	99.5%		99%	Yes	è	Slight change to Q2 data due to a review of the incident data
	14. % of incidents where the number of riders met standards of fire cover.	98.7%	97.8%	98.6%	98.3%		99%	No	è	Slight change to Q1 & Q2 data, due to a review of the incident data
	15. % of incidents where attendance times met the standards of fire cover	93.5%	92.4%	90.8%	92.0%		98%	No	è	Slight change to Q1 & Q2 data, due to a review of the incident data Underlying reasons are under review
Safeguarding public welfare through our consumer protection services	16. Score against a checklist of enforcement best practice for environmental health (a) & trading standards (b)	a) 81.6% b) 66.3%	a) 81.6% b) 66.3%	a) 81.6% b) 66.3%	a) 85% b) 76.3%	a) 85% b)	a) 83% b) 70%	No No	è
	17. Bereavement Services: Number of cremations in the quarter	1480	361	362	392		1455	Yes	è

PROGRESS TOWARDS PSA TARGETS
Corporate Objective	PSA Target	PSA Target Summary	Q1 Data	Q2 Data	Q3 Data	Q4 Data	On Target For The Year End?
Creating Safe & Crime Free Communities	8. Crime Reduction	Reduce the number of domestic burglaries	95	158	107
	9. Fire Safety	Reduce the number of accidental fires and casualties from them	Calls 26 Deaths 0 Injuries 3	Calls 25 Deaths 0 Injuries 0	Calls 28 Deaths 0 Injuries 2		Yes target = 31 per quarter Yes target = 0 per quarter Yes target = 2.8 per quarter

2.5 PORTFOLIO: Transport

CORPORATE OBJECTIVE: Improving public transport & the highways infrastructure

KEY ACHIEVEMENTS QUARTER 3

Portfolio – Transport Corporate Objective – Improving public transport & the highways infrastructure
1. Local Transport Plan Settlement of £6.305 million for 2004/05. Additional funding allocated for major schemes, provisionally accepted subject to the completion of the relevant statutory procedures – Ryde Interchange £1.668 million 2004/05 – A3055 Undercliffe Drive £4.510 million 2004/05 (£12.88 million over two years towards the cost)	2. Substantial completion of Newport Town Centre Traffic Management Scheme with minimal disruption to highway users.

QUARTER 3 - AREAS TO WATCH

Portfolio – Transport Corporate Objectives – Improving public transport & the highways infrastructure
Areas to Watch	Action taken / to be taken
Under achievements on highway inspections.	Additional inspection staff required to meet the agreed inspection regime
Completion of Quality Management System Audits prior to assessment by BSI for compliance with ISO9001.	Allocate 50% of audits to QMS consultant.

AREAS TO WATCH – UPDATES FROM THE PREVIOUS QUARTERS 1 & 2

	Portfolio - Transport Corporate Objective - Improving public transport & the highways infrastructure
	AREA TO WATCH	ACTION TAKEN	QUARTER 2 UPDATE	QUARTER 3 UPDATE
Q1 Q2	Completion of bridge inspections within the prescribed time scale.	Consideration should be given to a revenue budget increase so additional resources can be employed.	Still some concerns	No increase in budget within the present financial year so concerns remain.
Q2	Insufficient highway maintenance revenue budget. Particular concerns regarding repairs due to summer clay shrinkage	An increase in budget		Lack of budget is causing a noticeable decline in the condition of the highway network. Capital monies have been transferred to cover cost of repairing heat-damaged roads.
	AREA TO WATCH	ACTION TAKEN	QUARTER 2 UPDATE	QUARTER 3 UPDATE
Q1 Q2	Meeting of Local Transport Plan Targets for bus patronage.	At present continue to monitor head counts.	Last quarter has shown a significant increase in bus patronage compared to the same quarter last year.	Slight decrease in patronage (-0.5%) compared to same quarter last year. However there is still a possibility that end of year target will be met.

Portfolio - Transport Corporate Objective 5 of 6: Improving public transport and the Island’s infrastructure
Corporate Priority (from Corporate Plan 2002 to 2005)	KPI Description	Actual 2002 / 03	Q1 Apr - Jun 03	Q2 July-Aug 03	Q3 Sept-Dec 03	Q4 Dec-Mar 03	Target for 2003 / 04	On Target for year-end?	Level of Performance against previous quarter	Comments
Maintaining the highways infrastructure	18. % of incidents of reported dangerous damage to roads & pavements this quarter made safe within 24 hours	97%	100%	100%	100%		98%	Yes	è
Encouraging travel by sustainable means	19. On Road - Change in the no. of cyclists counted this quarter against same quarter last year on 5 main Newport approach roads on 1 weekday per month	872	- 118	-47	4		1510	No	ì	Comparisons of this quarter with the same quarter last year show a slight increase in the number of on-road cyclists (2.3%) and a large increase in the number of off-road cyclists (23.6%). This could be attributed to the completion of the Newport to Sandown cycle way and the subsequent switch of cyclists from on-road to off-road routes.
	20. Off-road - Change in the no. of cyclists counted this quarter against same quarter last year on 2 days per month (1 weekday & 1 weekend day) at 4 off road monitoring points	9430	- 587	1051	397		16,331	No	î
Promoting public transport	21. Passenger journeys on Local bus services (data 1 quarter in arrears)	5,54 million	1.20 million (Jan to march 03).	1,4 million	1,719,487 (July to Sept 03)		5.66 million journeys	Yes	ì	The number of bus journeys has slightly decreased compared to the same quarter last year (-0.5%: 1.73m to 1.72m). This is better than many other areas of the country and reflects the local situation where the numbers of bus journeys made are heavily influenced by the Island’s tourism trade.

PERFORMANCE MANAGEMENT INFORMATION – KEY PERFORMANCE INDICATORS

PROGRESS TOWARDS PSA TARGETS

Corporate Objective	PSA Target	PSA Target Summary	Q1 Data	Q2 Data	Q3 Data	Q4 Data	On Target For The Year End?
Transport	10. Transport	Increase the number of Cycling Trips	50,667 trips this quarter	73,672 trips this quarter	32,732 trips this quarter		The Cycle Promotion Officer job vacancy was advertised nationally in Local Transport Today on 26/11/03 and locally in the Isle of Wight County Press on 28/11/03. The closing date for application forms was 12/12/03 and interviews are due to be held on 15/01/04. The cycle count methodology has now been agreed with the DfT.

2.6 PORTFOLIO: Sustainable Development, Environment & Planning Policy

CORPORATE OBJECTIVE: Protecting the Island’s physical environment

KEY ACHIEVEMENTS QUARTER 3

Portfolio - Sustainable Development, Environment & Planning Policy Corporate Objective - Protecting the Island’s physical environment
1. Initial agreement with GOSE on timetable for production of Local Development Framework	2. Successful incorporation of new graduate planners into Development Control team

QUARTER 3 - AREAS TO WATCH

Portfolio - Sustainable Development, Environment & Planning Policy Corporate Objective - Protecting the Island’s physical environment
Areas to Watch	Action taken / to be taken
The percentage of major applications determined within national standards (KPI24): Q1 – 60%, Q2 – 80%, Q3 – 37.5%	The Service is on target for meeting the Government Standard (50%) in 2003/04, however: Changes in staffing levels has impacted upon performance. Continual re-organisation within the Service should reduce the impact on this Indicator.
The number of applications being submitted	Q3 saw a significant increase in the submission of applications over and above the numbers normally submitted in previous years (in Q3). This has had a significant impact on the Service’s ability to register these applications in 3 days of their receipt.

AREAS TO WATCH – UPDATES FROM THE PREVIOUS QUARTERS 1 & 2

	Portfolio - Sustainable Development, Environment & Planning Policy Corporate Objective - Protecting the Island’s physical environment
	AREA TO WATCH	ACTION TAKEN	QUARTER 2 UPDATE	Quarter 3 UPDATE
Q1 Q2	Relatively low yield of affordable housing on qualified sites (KPI 6).	Detailed meeting with Head of Housing Services. Section 106 training organised for 14 July 2003. Masterplan consultants now appointed for Pan.	A further meeting will be organised on affordable housing field with Chief Executives of Housing Associations in November 2003.	The meeting with Chief Executives of Housing Executives was held in December 2003. Agreement was reached on how to proceed. Further work is ongoing to produce Supplementary Planning Guidance linking to the revised Housing Needs Study.
Q1 Q2	No. of major applications determined within national standards (KPI 24)	Q1: A Government standard of 50% needs to be achieved in 2003/04. The last quarter included only a small statistical sample. The Development Control team is to be reorganised to create a team dealing exclusively with major applications, and the training on Section 106 Agreements should speed up this part of the process. Q2: The momentum needs to be maintained throughout the ‘standards’ year (2003/04). The organisational changes in Development Control may produce a minor ‘one-off’ fall in performance in Q3.	Q2 figures continue to show improvement	There is now a backlog of applications following the receipt of a significant number of applications in Q3. This will affect performance when determined. Changs in staffing levels has impacted upon performance. Continual re-organisation within the Service should reduce the impact on this Indicator

PERFORMANCE MANAGEMENT INFORMATION – KEY PERFORMANCE INDICATORS

Portfolio - Sustainable Development, Environment & Planning Policy Corporate Objective 6 of 6: Protecting the Island’s Natural Environment
Corporate Priority (from Corporate Plan 2002 to 2005)	KPI Description	Actual 2002 / 3	Q1 Apr - Jun 03	Q2 July- Aug 03	Q3 Sept - Dec 03	Q4 Dec- Mar 03	Target for 2003 / 04	On Target for year-end?	Level of Performance against previous quarter	Comments
Promoting sustainable service delivery	22. Number of businesses enrolled on Island Green Awards Scheme	21	24	36	51		55	Yes	ì
Protecting the natural, built, and historic environment	23. % of new houses built on previously developed land	86%	32%	97.7%	70%		78%	Yes	î	Based upon an estimate. However overall it is above the Government Requirements
	24. Planning - % of major planning applications determined within national standards (13 Weeks)	42.5%	60%	80%	37.5%		50%	Yes	î	Changes in staffing levels have impacted upon performance. Continual re-organisation within the Service should reduce the impact on this Indicator
Making best use of natural resources & cutting waste generation	25. Percentage of household waste recovered & not sent to landfill (includes recycled waste, waste composted & waste used for energy recovery)	47.8%	50.2%	50.9%	47.91%		52%	Yes	è	Seasonal - due to the nature of waste collected at this time of year, Q3 is typically a poor quarter for diversion from landfill.

PERFORMANCE MANAGEMENT INFORMATION – PSA TARGETS

Not applicable for this Portfolio

2.7 PORTFOLIO: TOURISM & LEISURE

CORPORATE OBJECTIVE: Improving Health & the Quality of Life For All

Encouraging Job Creation & Economic Prosperity

KEY ACHIEVEMENTS QUARTER 3

None recorded for this Quarter Report

QUARTER 3 - AREAS TO WATCH

Portfolio - Tourism & Leisure Corporate Objectives -
Areas to Watch	Action taken / to be taken
Isle of Wight Festival – Project Management	Review and learn from the lessons of the previous Festival in 2003
Wight Leisure future service delivery and externalisation	Review and await the findings of the Executive Meeting (28 January 2004) Resolved at Executive – that a project group be established.

AREAS TO WATCH – UPDATES FROM THE PREVIOUS QUARTERS 1 & 2

No outstanding Areas to Watch

PERFORMANCE MANAGEMENT INFORMATION – KEY PERFORMANCE INDICATORS

PERFORMANCE MANAGEMENT INFORMATION – PSA TARGETS

Not applicable for this Portfolio

Portfolio – Tourism & Leisure Corporate Objective 1 : Improving Health & The Quality Of Life For All Corporate Objective 2 : Encouraging Job Creation & Economic Prosperity
Corporate Priority (from Corporate Plan 2002 to 2005)	KPI Description	Actual 2002 / 3	Q1 Apr - Jun 03	Q2 July- Aug 03	Q3 Sept - Dec 03	Q4 Dec- Mar 03	Target for 2003 / 04	On Target for year-end?	Level of Performance against previous quarter	Comments
Promoting healthy living	5. Number of Visits this quarter to IWC funded and / or managed Sports & Leisure Facilities	1,480,947	340,457	425,546	370,035		1,439,273	Yes	î	Seasonal fluctuations
Supporting tourism development	7. Visits to Tourist Information Centres this quarter compared with same quarter a year ago	382,629	16,232 more visits this quarter	11,338 6% more visits this quarter	3692 less visits than this quarter a year ago		390,000	Yes	î	Relocation of Ventnor TIC from the High Street to the Coastal Visitor Centre reduced visits by 66% (Sept-Aug 2003). Sandown TIC was closed from 15-24 Dec for refurbishment

2.8 PORTFOLIO: Resources

CORPORATE OBJECTIVES: Making it Happen

KEY ACHIEVEMENTS QUARTER 3

Portfolio – Performance Management & Resources Corporate Objectives - Making it Happen
1. Developed/undertaken a Benefits Best Value Review in close cooperation with the Benefit Fraud Inspectorate.	6. Arranged, and facilitated full consultation with stakeholders and the public on the Healthfit Plans to review the delivery of NHS services on the IoW.
2. DIP project approved and funded. System installed and configured. Basic training carried out.	7. Income collected via the e-payments system exceeded £1m for the first time.
3. Delivery of successful Phase 1 diversity training programme	8. Lifting of Health & Safety Improvement Notice in respect of the management of Health & Safety Training
4. 15 call of contracts for legal services let following national tendering exercise – predominantly let to Island based firms – and ensuring high quality, cost effective supplement to the in house legal provision.	9. Delivery of high profile local democracy week involving well over 200 young people and electing a new Youth Council and Island Young MP and attracting significant positive local media coverage.
5. Development of on-line financial information	10. Payroll Service to schools scored second in the whole of England & Wales (151 LEA’s) in the most recent OFSTED inspection.

QUARTER 3 - AREAS TO WATCH

Portfolio - Resources Corporate Objectives - Making it Happen
Areas to Watch	Action taken / to be taken
Health Scrutiny continues to take up a lot of officer time and resource.	The team must finalize the findings of the comprehensive consultation exercise for the Social Services Select Committee on 19/2/04.
Major power supply issues to the County Hall site identified. Which if not responded to will prevent the ICT Department from completing current and future projects	An urgent capital bid (c£300-£350k) will be submitted as soon as the full scope of the problem and solution is known.
Demand on the ICT Department currently exceeds capacity in the areas of - Database Management, Risk Management, Staff Training, Information Management and Project Support	Directors / Executive to be aware and to take into account during decision making processes The ICT Department is balancing its workload as best it can within the resources available.
Risk of qualification / amendment of significant number of BVPI’s next year	Internal quality assurance exercise to be undertaken.
Property Services Budget -last quarter spend	Monitoring budget spend – to end year within budget.
Completion of land transactions	Pressure to meet capital disposal target.
Staff capacity constraints, in the Corporate Policy Team is limiting the ability to tackle key corporate issues	Further reorganisation proposals to be developed to enhance staff capacity
Implementation of the People Management Strategy	The People Management Strategy is a key CPA indicator and requires adequate funding to implement and progress the programme.

AREAS TO WATCH – UPDATES FROM THE PREVIOUS QUARTERS 1 & 2

	Portfolio - Resources Corporate Objectives - Making it Happen
	AREA TO WATCH	ACTION TAKEN	QUARTER 2 UPDATE	QUARTER 3 UPDATE
Q2	Variable success in achieving Member commitment to BV Reviews – as measured by attendance at Appraisal Groups.	Improve communication by using the most appropriate method for individual Members, coupled with an initiative to reduce the number of Members on each Select Committee, thus freeing up their time		Ongoing issue to benchmark against other local authorities
	AREA TO WATCH	ACTION TAKEN	QUARTER 2 UPDATE	QUARTER 3 UPDATE
Q1 Q2 Q3	Key benefits performance indicators below Government targets	Close performance monitoring, improved ICT capacity, review of structures, implementation of Best Value Review and Benefit Fraud Inspection recommendations (when received)	Slippage in planned ICT upgrade timetable – now expected up and running in November	Further slippage in ICT upgrade – now expected up and running in January
Q2	The competing views about the way in which the GAGS objectives should be met, together with the competing demands for resources, are undermining the way in which the project is implemented. This is likely to prevent the organisation from meeting the 2005 e-government targets.	Identified as an issue with the Programme Board, Executive, Resources Select Committee and Chief Executive. Strategic priority to be determined by Full Council at its meeting on the 15^th October.		Position clarified. GAGS project reshaped on the back of the DIP project and work in progress to implement in Planning. An E-Government Manager is being appointed and work is being re-prioritised to address the e-government target via on-line services rather than the intended re-engineering approach
Q2	Delays in funding the Land and Property Gazetteer and the CRM project will mean that these projects miss their planned implementation dates.	Full Council to take into account at its meeting on the 15^th October.		Gazetteer project is on hold following Full Council decision not to fund the project at present. CRM project has been downsized as an interim solution following Full Council decision not to fund the full project at present
Q1	Closure of accounts needs to be speeded up to meet future statutory deadlines	Techniques and action plan being developed	Developed Closure of Accounts Working Party to progress action plan. By 2006 closure & approval will be completed by 30^th June and each year after	Target approval date for 2004 is July, ie. One year ahead of statutory requirement
Q1	Regulation of water quality in council buildings	Management monitoring & control of water quality in council buildings		Most surveys complete –some upgrading works in progress
Q1	Crime & Disorder – in relation to vandalism to council buildings	Crime & Disorder task group co-ordinating a multi agency approach to crime & disorder	Continue to monitor the impact of vandalism on resources and liase with task group	Monitor trends & liase with task groups & police
	AREA TO WATCH	ACTION TAKEN	QUARTER 2 UPDATE	QUARTER 3 UPDATE
Q1 Q2 Q3	The number of staff absences due to sickness	Monitoring of data and application of Council policies and procedures in respect of attendance management	Slight decrease in number of days lost per employee but line managers need to improve their attendance management of staff. HR staff to identify ‘hot spots’ and advise Directorate Management Teams accordingly	New regime being put in place to monitor managers’ performance in terms of absence reporting procedure in an attempt to improve the speed of information update. Also widening managers’ on-line access to sickness reports. This quarters figures up on last two as would be expected as historically November and December have higher levels of absence.
Q2	Lack of women in top 5% of earners	Although steadily improving BVPI figure is below comparators. Regular monitoring to continue. Focus group of women managers to be convened to discuss issue		BPVI now at 33%, which is just below upper quartile (34%) for Unitary Authorities.
Q1	Crime & Disorder – in relation to vandalism to council buildings	Crime & Disorder task group co-ordinating a multi agency approach to crime & disorder	Continue to monitor the impact of vandalism on resources and liase with task group	Monitor trends & liase with task groups & police
Q1	Regulation of water quality in council buildings	Management monitoring & control of water quality in council buildings		Most surveys complete –some upgrading works in progress

PERFORMANCE MANAGEMENT INFORMATION – KEY PERFORMANCE INDICATORS

Corporate Health KPI Description	Actual 2002 / 03	Q1 Apr - Jun 03	Q2 July-Aug 03	Q3 Sept - Dec 03	Q4 Dec -Mar 03	Target for 2003 / 04	On Target for year-end?	Direction of Performance against previous quarter	Comments
29. The number of members undertaking one or more training activities this quarter (out of all 48 members).	37 (77%)	31 (64.6%)	17 (35%)	32 (66.67%)		38 (80%)	Yes	ì
30. The number of types of interactions that are enabled for electronic delivery as a percentage of the types of interactions that are legally permissible for electronic delivery.	16.37%	17%	17%	20%		40%	Yes	è	Progress expected to be more rapid during 2004 as funding has been provided to try and meet the 2005 deadlines of 100% of services on-line.
31. The total operating cost (TOC) of IWC property per employee.	£930 per employee	£312.71	£210.37	£180.64		£275 per quarter	Yes	ì	Some of the energy bills maybe estimated lower than they actually should be. The 3^rd Quarter includes part of the summer period with lower energy invoices. Housekeeping has been improved. Because of these factors this downward trend is unlikely to continue.

Portfolio – Performance Management & Resources Corporate Objective – Making it Happen
Corporate Health KPI Description	Actual 2002 / 03	Q1 Apr - Jun 03	Q2 July-Aug 03	Q3 Sept - Dec 03	Q4 Dec -Mar 03	Target for 2003 / 04	On Target for year-end?	Direction of Performance against previous quarter	Comments
26. Number of working days/shifts per employee (full time equivalent) lost to due to sickness absence this quarter	9	1.41	1.14	1.87		7.25	Yes	î	This quarters figures were produced on 15 January. This is before all data regarding December will be in, so this figure will no doubt be light on the final figure. It already shows an increase on the last quarters as would be expected as it covers two of the heaviest months, November and December.
27. Number of Complaints across the Authority	Not available	48	67	59		192 complaints or less per year (48 or less per quarter)	Yes	î	The total remains low because individual services vary in their definition of a complaint. What is recorded as a complaint and the final numbers that are passed to the Corporate Policy Unit
28. The number of staff undertaking one or more training activities this quarter (via IWC training Services) as a % of the total workforce	45%	24.3%	23.4%	20.44%		47%	Yes	è

PROGRESS TOWARDS PSA TARGETS

Corporate Objective	PSA Target	PSA Target Summary	Q1 Data	Q2 Data	Q3 Data	Q4 Data	On Target For The Year End?
Making It Happen	12. Cost Effectiveness	To improve the cost-effectiveness Council-wide. 7.5% cost efficiency savings by 2006	Data not available as a quarterly indicator, a year end return will be provided and recorded against Q4

SECTION 3.1 : FINANCE REPORT – Revenue Budget Monitor to the end of December

Social Services & Housing
Social Services	Cost pressures include £148,000 from the loss of Promoting Independence grant last year which is still an issue. The Independent Living Resources Centres are important in reducing bed blocking and promoting independence. A savings requirement of £194,000 is yet to be formally identified. However, at present it is envisaged that a net service overspend of £26,000 will be contained within the existing cash limit. The largest unknown item at present is the level of residential care client contributions due to changes in the benefit system from October 03 relating to Pension Credit and Residential Allowance which has resulted in financial assessments being undertaken for affected clients. It is anticipated that the full impact of this on the budget for residential care will not be fully evident until later in the financial year.
Housing	Current net projected overspend of £97,000 mainly within Homelessness budget. This is mainly due to spending on leasing which should result in lower B&B spending and reduce this overspend by the end of the financial year.
Housing Benefits	Housing Benefit expenditure is currently in line with budget expectations for the year. Income in the form of a Government subsidy is received monthly on account, and is based on previous year’s figures until the external audit is complete. The final settlement is received after the year end, but the appropriate adjustments are taken into account in closing the accounts for the year
Economic Development, UK and EU, Regional Issues
Economic Development	Currently on target.
Education & Community Development
Education	Net expenditure is in large part in line with forecast with the exception of Home to School Transport where both demand and pay & price increases exceed that provided for in 2003-2004 original budget. Additional costs of some £88,000 are anticipated. Such increases are likely to be repeated in 2004 – 2005. It should also be noted that withdrawals from School Balances are at unprecedented levels. In some instances schools will have applied the whole of the balance available to them to fund expenditure ‘In Year’. This will put subsequent years budgets under pressure. Government proposals to guarantee minimum funding levels for 2004-2005 and the prospect of Transitional Funding of some £700,000+ will go some way to alleviating the adverse position that would otherwise result for schools that would be facing the greatest financial difficulty.
Community Development	Net expenditure largely conforms with anticipated spending levels for the majority of services. Income at Dinosaur Isle is anticipated to be down by £35,000. Previously identified budget pressure areas are being managed by a combination of one-off savings and short term cutbacks to contain net expenditure within the cash limit – however the continuation of such measures may not be possible in future years. In addition to the above, there is a new budget issue at Shanklin Theatre where the operational deficit in the current financial year is estimated to be in excess of £50,000.
Fire, Emergency Planning and Consumer Protection
Fire & Rescue	On target. Audit Commission currently carrying out a verification process to assess progress against the modernisation agenda linked to the national pay award.
Emergency Planning	Currently on target.
Consumer Protection	Currently projecting an underspend of up to £100,000 at the year end due to staff turnover and inability to appoint appropriately qualified replacements. Part of this will be used on a one-off basis to offset the likely overspend in bereavement services.
Bereavement Services	Three specific budget pressure areas for this service – the first is a likely under-recovery of income of £15-20,000 arising from new burial charging arrangements; the second is an issue within the grounds maintenance contract where increased costs of £20,000 pa are being incurred and for which an ongoing solution needs to be identified. Management control of the Coroner’s budget has now transferred to this area – as before it requires continual monitoring to ensure adequate resources are available for delivery of the service. Past trends indicate an overspend at the year end of £20,000 may not be unlikely.
Crime & Disorder	Currently on target
Transport
Highways	Budget pressure areas are principally within highway maintenance where the combination of a reduced budget and adverse weather conditions presently being experienced are anticipated to result in an overspend of up to £285,000 – budget requires close monitoring in the remainder of the year, particularly if weather conditions do not improve. Non-essential works have largely ceased, but where emergency measures are necessary or safety is an issue then there is a need to continue with remedial works.
Walking/Cycling	The adverse weather conditions are having an impact on the Rights of Way and cycling networks where serious flooding has led to emergency repairs being necessary or temporary closure in some cases. Estimated overspend is currently £10 – 15,000.
Public Transport	Overspend of £153,000 currently predicted in the concessionary fares budget, arising as a result of a change in legislation related to age equalisation.
Cowes Floating Bridge	Shorter maintenance period has enabled an extra six weeks income generation which is equivalent to £24,000.
Transport Fleet	Budget currently on target.
Car Parking	At this stage of the year, car parking income seems likely to produce a small surplus which can be used to offset some of the highways and transport related overspends outlined above if required.
Sustainable Development, Environment and Planning Policy
Environmental Initiatives including Local Agenda 21	Both the Local Agenda 21 budget and the Environmental Initiatives budget are on target at present – the budgets now include environmental projects where external financial assistance has been approved to augment existing services (e.g. LIFE Response, Green Awards).
Planning Policy, Countryside & Planning Management	Currently on target, Planning Delivery Grant of £166,588 received this year to aid service improvement, further (increased) sums due to be received in future years assuming service improvement is achieved.
Development Control	Income likely to exceed expectations by up to £60,000 if current trend continues. However, year end surplus is likely to be significantly less due to additional administrative costs related to increased workload.
Building Control	Income likely to provide a surplus at the year end of up to £40,000 if present trend continues.
Coastal Management	On target at present – increased maintenance budget requirement being absorbed this year, but was reintroduced into the service planning process for future years – hence it is still an area which requires an ongoing solution. As is the case for the highway maintenance budget, the effects of adverse weather conditions are having an impact on cliff stability, with a current requirement for emergency remedial works of £25,000, plus geotechnical fees of £20,000 to provide a report on further works which may be necessary as a result of the recent wet weather.
Harbours and Seafronts	Newport Harbour and foreshore budgets on target at present – possible deficit of £10,000 on the operational costs of Ventnor Haven due to management fees incurred in a period when income generation has been low.
Engineering Contracts	Main engineering contracts for street cleansing and public convenience cleansing on target at present.
Waste Management	Waste management budgets on target at present – green waste contractual dispute with Island Waste Services now likely to go to full arbitration. Budget pressure area most likely to be landfill tax – on target at present.
Tourism and Leisure
Tourism	Currently on target. New Destination Management System (DMS) currently being implemented. However, this is later than expected and may result in a carry forward being necessary.
Leisure - Parks and Beaches and Leisure Facilities	Identified budget pressure areas are currently being managed by a combination of one-off savings and short term cutbacks to contain net expenditure within the service cash limit – however the continuation of such measures may not be possible in future years.
Leisure – Wight Leisure Operations	The progress of the leisure ‘One Card’ scheme continues, with the all-inclusive ‘Option 3’ proving successful, despite capacity issues in gyms at peak times. Casual income in leisure centres continues to drop in line with card increases, but is monitored and following expected trends. Income from the 14 seasonal sites/activities for 2003 was 3% (£15,000) below budget. However, overall the service areas are expected to perform within budget.
Resources
Corporate Services Directorate	Responsibility for Coroner’s budget now transferred to Bereavement Services – remaining budget on target.
Legal and Democratic Services	The position on Land Charges income has improved since the previous quarter, but there is still a potential shortfall in income of £20,000
Financial & Business Services	Budget currently on target.
Information Communications Technology	A number of ICT projects, particularly those related to delivery of E-government, are funded partly from reserves and Government grants. There are ongoing funding implications of those projects, and it is essential to ensure that base budgets are in place to allow the continuing development of the approved projects; in addition, there are a number of proposed developments for which funding streams will also have to be identified if further progress is to be made
Human Resources & Training	The budget for the Health and Safety training programme for managers is currently only 5% paid and committed – there is a likelihood that it will be significantly underspent this year.
Policy & Communications	Currently on target – however, budget pressures are being funded from one-off resources carried forward from previous years – the continuation of such measures is unlikely to available in future years.
Best Value & Select Committee Support	Currently on target.
Property Services	Currently on target. Markets budget staying within plan.
Building Maintenance	Currently on target.

SECTION 3.2 : FINANCE REPORT – Capital Report by Service for December

SPEND /

REVISED COMMITMENT

SERVICE BUDGET TO DATE LEFT

Economic Development Tourism Planning and Leisure

TOTAL FOR SERVICE £456,623 £260,358 £196,265

Education and Community Development

TOTAL FOR SERVICE £13,125,574 £6,345,210 £6,780,364

Environment and Transport

TOTAL FOR SERVICE £14,188,981 £9,945,623 £4,243,358

Fire and Public Safety

TOTAL FOR SERVICE £80,586 -£40,468 £121,054

Resources

TOTAL FOR SERVICE £816,048 £1,574,713 -£758,665

Social Services, Housing and Benefits

TOTAL FOR SERVICE £4,666,995 £2,429,008 £2,237,987

TOTAL FOR REPORT £33,334,807 £20,514,445 £12,820,362

Full Details of Capital on a project-by-project basis can be found on the Council Intranet or by clicking on the link below:-

http://wightnet2000.iow.gov.uk/directorates/finance/finance_business_services/images/Septemberreport.pdf

The Capital Report will be available by Portfolio as soon as resources permit.