PAPER C1

                                                                                                                                                                                                        

                                                                                                              Purpose : For Decision

                        REPORT TO THE EXECUTIVE

 

Date :              24 MARCH 2005

 

Title :               IW COMPACT FUNDING AND PROCUREMENT CODE

 

REPORT OF THE PORTFOLIO HOLDER FOR RESOURCES

 

IMPLEMENTATION DATE : 6 April 2005


 


SUMMARY/PURPOSE

 

1.                  To ensure fairness in funding and constructing relationships between the Isle of Wight Council and the Voluntary/Community Sector.

 

2.                  To provide a lead to other public sector bodies in their dealings with the Voluntary and Community Sector. 

 

RULE 15 - URGENCY RULES

 

3.                  This agenda item does not appear on the Forward Plan as it was proposed for decision under delegated powers. In order to give a higher profile and greater impetus to the decision the Portfolio Holder wishes the decision to be taken by the Executive. It would be detrimental to the objective of giving profile and impetus to the decision if it were to be delayed until after the publication of the Forward Plan.

 

BACKGROUND

 

4.         The Isle of Wight Compact, an agreement to develop better non-political working relationships between the Voluntary and Community sector (V&Cs) and the Council, was formally launched in November 2003. As part of that developmental process, a draft funding and procurement code, which drew strongly on the Government document Think Smart…Think Voluntary Sector (OGC 2004), has recently been jointly developed through the Compact Development Group (CDG).

 

5.         The CDG is comprised of representatives from Voluntary and Community sector organisations, the infrastructure body, Rural Community Council (RCC), IWC officers and elected members of IWC.

 

6.         The draft code was circulated to Directors on 4th January following a consultative process that included the Voluntary Sector Cabinet, the Island Infrastructure Group and senior officers of the Council, Bob Streets, John Spencer and Paul Wilkinson, who have all had some input to the development of the code.

 

7.         The code was subsequently presented to Directors Group on the 4th February where it was unanimously supported.

 

8.         The Health Trusts have been involved through the CDG with the deliberations of this document, and the Primary Care Trust is prepared to accept the codes as they are written and to assume joint responsibility in publishing them.  The Health Trusts are negotiating a main Compact specific to them.

 

9.         The National Compact Funding Code is shortly to be relaunched as a combined Funding and Procurement Code, and the CDG proposes that this is replicated on the Isle of Wight.

 

10.      This Funding and Procurement Code will establish an equal opportunity for the V&CS when bidding for and entering into contracts/service level agreements with the Council. It does not provide any special conditions for the V&CS but rather a level playing field.

 

11.      Members are now asked to support the recommendation that the Council formally adopt the code, and to endeavour to ensure that it is fully integrated into the everyday business of the Council.

 

STRATEGIC CONTEXT


 

12.      This code has drawn strongly on the Government document Think Smart…Think Voluntary Sector (OGC 2004) and emulates the approach made by the National Compact Funding & Procurement Code.

 

13.      The Audit Commission are looking to incorporate the development and implementation of the Compact more formally into the CPA process.

 

14.      The Code will assist the Council in achieving the Vision and Values contained within the Corporate Plan, specifically by “Working in Partnership” with the V&Cs and by “Being Open and Fair” in its financial and procurement arrangements.

 

15.      The code will enhance the Council’s commitment to delivering high quality public services and to do this fairly and effectively we need to ensure that the V&Cs are given an equal opportunity to become a provider of those services.

 

16.      The Community Strategy sets out the future aspirations of the Island community, which are to be delivered through Island Futures (IF), the Island’s Local Strategic Partnership. The Voluntary Sector is represented on the Executive of IF through the Voluntary Sector cabinet. The V&CS will, doubtless, play a key role in the achievement of those identified priorities through the many and varied voluntary and community groups and organisations on the Island. This code will help to ensure that the V&CS are evenly placed to make that contribution.

 

CONSULTATION

 

17.      The draft code has undergone a wide consultative process both internally and externally. This included the Voluntary Sector Cabinet, the Island Infrastructure Group, Directors and senior officers of the Council and the V&Cs groups represented on the CDG.

 


FINANCIAL/BUDGET IMPLICATIONS

 

18               There are no direct financial implications of adopting the Compact Funding and Procurement code. There are however, indirect implications including the potential financial benefits that the Council receives whilst there exists a viable and robust V&Cs. It is estimated that the Council spends approximately £0.75 million annually with the V&Cs, and this would be considerably more if the Council had to commission such services elsewhere or provide them in-house. The role and value of the sector cannot therefore be over-estimated.

 

19               The Council will use its best endeavours to fund organisations appropriately but the funding code makes it clear that the V&Cs cannot expect to have its inflation costs reimbursed unless the Council is in a position itself to fund its own increased costs.

 

20               Special attention is drawn to the following sections in the Funding Code:

 

a.      Section 7. Full Cost Recovery

b.      Section 8. Inflation Costs

c.      Section 11. Payment in advance

 

And in the Procurement Code:

 

                  a.   Section 9. Contract and Payment Terms.

 

LEGAL IMPLICATIONS

 

21       There are limited legal implications of the Code. The Council needs to demonstrate that it is achieving Best Value in the procurement of its services, which is likely to be delivered with a strong V&Cs to which this code makes a contribution. On a cautionary note, the Council needs to be careful that it awards its contracts on the basis of best value using “most economically advantageous” criteria – and in that sense it must not unduly favour the V&Cs, but rather provide it with equal opportunities to gain Council business and funding.                    

 

OPTIONS

 

22               Option 1 To adopt the Funding and Procurement code and ensure that it becomes fully integrated into the everyday business of the Council

 

                        Option 2  Not to adopt the Funding and Procurement code

 

EVALUATION/RISK MANAGEMENT

 

23               Risks identified in not adopting this code are listed:

 

a.      The principal risk to the Council in not adopting this code is that the V&Cs will be put at an unfair disadvantage when bidding for contracts and service level agreements.

 

b.      If the V&CS is not helped to build their capacity in providing public services this could significantly diminish the choice of supplier, quality and number of services offered to the community.

 

c.      The CPA process will take account of the progress the Council has made in developing the Compact in line with national guidelines. If the code is not adopted it could result in the Council receiving a lower overall CPA score.

 

RECOMMENDATIONS

 

24               It is recommended that the Executive :

 

i)                    Adopt the Funding and Procurement Code.

ii)                 Provides support and encouragement to other Island based public sector service providers, (particularly NHS agencies, in the context of the integration agenda) to adopt a similar approach to dealing with the VCS.

 

25.             BACKGROUND PAPERS

 

The National Compact Code of Good Practice

“Towards a strategy for working with the voluntary and community sector to deliver outcomes for children, young people and families” (Department for Education and Skills)

“The Cross Cutting Review of the role of the Voluntary Sector in public service delivery” (HM Treasury 2002)

“Think smart…think Voluntary Sector” (OGC 2004)

A Rural Strategy 2004 (DEFRA)              

Guidance to Funders (HM Treasury 2003)

 “Draft procurement code” between IWC and the VCS

The Community Strategy

The Corporate Plan

 

26.             APPENDICES

 

1.                  Isle of Wight Compact

2.                  Draft Funding and Procurement Code
 

Contact Point :           Sue Chilton Ext 3632 [email protected]

                                                Marian Prowse (RCC), 524058 [email protected]

 

 

 

 

 

JOHN BENTLEY

Head of Corporate Policy and Communications

 

REG BARRY

Portfolio Holder for Resources

 

 


APPENDIX 2

 

 

Isle of Wight local Compact between the Public Sector and the Voluntary & Community Sector

 

DRAFT FUNDING AND PROCUREMENT CODE

 

FUNDING CODE

 

1          Introduction

 

1.1       This code of practice is a supporting document to The Isle of Wight Compact – A partnership between the Isle of Wight Council (IWC) and the Voluntary & Community Sector (VCS).  It will also support any future Compact between the IW Health Trusts and the VCS.  It aims to have a positive effect on the funding and resourcing relationship.

 

1.2       This Code is based on guidance from national policy documents such as:

 

The National Compact Code of Good Practice

“Towards a strategy for working with the voluntary and community sector to deliver outcomes for children, young people and families” ( Department for Education and Skills)

“The Cross Cutting Review of the role of the voluntary sector in public service delivery” (HM Treasury 2002)

“Think smart…think voluntary sector” (OGC 2004)

A Rural Strategy 2004 (DEFRA)

Guidance to Funders (HM Treasury 2003)

It also underpins the local “Draft procurement code” between IWC and the VCS

 

2          Aim

 

2.1       The public sector bodies on the Isle of Wight recognise voluntary/ community organisations as valued partners in delivery services an care.  As such they are committed to fairness across all contracted bodies, irrespective of whether they are public, private or voluntary/ community sector organisations, and to deal in open partnership with them in negotiating service contracts.  Where public sector organisations enter into Service Level Agreements or contracts with the voluntary/ community sector (VCS) that have clear outcomes and expectations.

 

2.2       The intention is to ensure fair and equal access to funding, regardless of race, gender, disabilities or age.


3          Key principles

 

·        Acknowledgement that the VCS is independent

·        Fair and equal access to strategic, project and contract funding

·        As equal partners, there should be a joint approach to contract development, monitoring and evaluation

·        Clarity of funding conditions

·        Accountability of both parties

·        Consistency of approach across public sector bodies

·        Recognition of full cost recovery

·        Mutual desirability of long term financial and organisational planning, including the aim to move to longer term contracts

·        Support for the VCS’s infrastructure

·        Value for money

·        The development of standard contracts

 

4          The Isle of Wight Compact states that:

 

4.1       Funding includes: service level agreements, contracts or grants.

 

4.2             The Public Sector will:

 

4.2.1       Allocate resources to the VCS on the Isle of Wight against clear, transparent and consistent criteria, taking account of priorities, Best Value and value for money, and principles of equality, efficiency, effectiveness, sustainability, accountability and quality

 

4.2.2       Inform the VCS about its funding priorities and criteria

 

4.2.3       Support the infrastructure of the VCS to help VCOs develop the capacity to respond to the needs and priorities of service users

 

4.2.4       Be mindful of the need for VCOs to plan and set their budgets by liaising with them in a timescale that will facilitate good management and forward planning

 

4.2.5       Respect the Voluntary & Community Sector’s independence and its right to challenge, irrespective of any funding relationship that might exist

 

4.3             The Voluntary and Community Sector will:

 

4.3.1       Recognise and respect the need for accountability and the principles of Best Value and value for money.

 

4.3.2       Acknowledge the constraints the public sectors work under and their dependency on Government funding and direction on spending priorities.

 

4.3.3       Develop quality standards for service delivery that are appropriate to each organisation, without undermining the contribution and involvement of volunteers.

 

4.3.4       Comply with the accounting procedure for charities.

 

4.3.5       Work in partnership to maximize grant income from central government and other sources.

 

(See IWC Compact Glossary)

 

5          Grants

 

5.1       Where possible, IWC are moving to contracts.  This would allow voluntary/ community organisations to plan for their financial and organisational requirements.  Funding for innovative projects outside the normal departmental criteria may be available if the application can show that the project will enable the IWC to achieve priorities as set out in the corporate plan.

 

6          Contracts/Service Level Agreements

 

6.1       To be underpinned by the following principles:

 

·        Transparency of funding criteria

·        Funding programmes should support public sector objectives and priorities

·        Whenever there are funding programmes there should be a timetable showing when these become available

·        Documentation will be required in support of funding applications; this will be appropriate to the value of the funding being sought and the size of the organization

·        Monitoring to be appropriate to contract size

·        Action will be taken in the event of an under spend

·        Outputs will be required

·        In the case of large grants and annual funding, an agreement will be issued and signed before payment commences

·        Development of standard contracts with common terms and conditions

·        A named contact for both parties to be included in all contracts

 

7          Full cost recovery

 

7.1       Core costs

 

All voluntary and community organisations have fixed or overhead costs and the movement should be towards full cost recovery.  Public sector bodies on the Isle of Wight, in line with central government guidance, recognize that it is legitimate for service providers to include the relevant element of overhead costs within bids for service contracts or service level agreements.

 

8          Inflation costs

 

8.1       The following principles will be used for funding inflation:

 

a.         The public sector recognises that providers from all sectors- private, VCS and public incur inflationary costs in provision of services within contracts and service level agreements.

 

b.         Where such contracts exist public sector contractors will seek to pass on to VCS contract holders any inflation increases it receives through allocation.

 

c.         Where cost efficiency targets are included within the allocations received by public sector organisations, the voluntary/ community and private sectors will work in partnership with public sector organisations towards achieving such targets.  This may include either additional activity within the given funding or reduced funding.

 

d.         Inflationary increases may legitimately vary between different organisations or sectors.  Where this is the case the reasons and principles should be explicit but should not breach commercial confidentiality.

 

e.         Where inflationary increases negotiated with voluntary/ community organisations (VCOs) differ from those awarded to either private or public sector bodies the reasons for such variation will be made explicit and publically stated.

 

f.          Where the level of funding (based on resources received from Government) falls below the level of local inflation, discussions regarding the impact of this will take place, in open partnership with all relevant parties, and consequences agreed.

 

g.         Inflation funding principles will be explicit within Compact Agreements.

 

8.2       The above would not apply to grant funding where there are no specific contractual agreements regarding activity/outcomes. Separate agreement would be required with regard to grant funding

 

8.3       Funding principles will be subject to regular review in light of any statutory or regulatory requirements.

 

9          Duration

 

9.1       Because short-term agreements affect the viability of VCOs, contracts or service level agreements for the provision of services which meet well-established needs, are likely to require a minimum of three years’ duration and consideration will be given to inflation.  The following principles will apply:

 

9.2       The duration of a service level agreement or contract should be made clear before any agreement is reached.  The duration should reflect:

 

·        The availability of funding

·        The cost of re-tendering or re-contracting for all the parties

·        The nature of the project or activity

·        The competitiveness of the provider market

·        A realistic assessment of the time it takes to develop and establish projects or activities

·        Due regard to central government advice and policy

 

9.3       Notification of an intention to renew or terminate contracts and service level agreements will be given, six months in advance, so that proper arrangements can be set in place for clients’ needs and staff contracts.

 

10        Disputes

 

10.1    Contract should set out a fair and proper procedure for the resolution of disputes, brought by either party, encouraging a resolution by mutual agreement.  If this fails, the contract should make provision for the dispute to go before an independent person, then to mediation, and finally arbitration.  The specific details of the dispute process should be included in the standard terms of each contract.

 

11        Payment

 

11.1    Payment should be by either monthly or quarterly installments in advance.

 

12        Termination

 

12.1    The circumstances in which contracts or service agreements may be terminated before their expiry date should be made clear before any agreement is reached.  Contracts should provide a fair and proper procedure for speedy termination in the event of default by either party.

 

13        In Kind Support

 

13.1    Advice and expertise

 

The Compacts will help make the most of the wealth of knowledge, expertise and experience available in both sectors.

 

13.2    Joint training

 

The Compact Development Group will identify and develop ways of sharing and spreading learning across the sectors, ensuring development and improvement in the way the two sectors work together.  Activities might include joint training in areas such as IT, Best Value and quality issues, Health and Social care workforce development, Child Protection etc.

 

13.3    Premises and buildings

 

Both sectors will assist each other with buildings, premises and equipment.  Charges may be appropriate.

 

14        Monitoring and Evaluation

 

14.1    The following definitions apply:

 

Monitoring is the routine collection and recording of information, sometimes against statutory performance indicators, on the activities of an organisation.  It provides information on what an organisation is doing, but makes no judgement about the value of the outcome or results of those activities.

Evaluation is the assessment of the value of a project, piece of work, or service.

 

14.2    Monitoring and evaluation are an important part of the funding process because:

 

·        Public sector bodies need to ensure that the organisation is doing what it is supposed to be doing – providing a good service with value for money

·        The organisation providing the service will wish to prove to itself and to others that it is providing the best possible service – meeting needs, and delivering what it is funded or contracted to do

·        Review – the public sector bodies and the provider will annually review jointly the purpose and outcomes of the service to ensure the objectives are being met and developed.  (This applies to contracts and SLAs of 3 years or more)

·        Staff in funded organisations must be clear about the agreed outputs and objectives, the extent of monitoring and evaluation in connection with contract compliance

 

14.3Before a monitoring process is undertaken, organisations will be told:

 

·        Who needs the information and why

·        The type of information needed and how it is to be presented

·        Who is responsible for gathering the information

·        Agreed time and method for collecting information

 

14.4It is likely that some or all the following areas will form the basis of the monitoring and evaluation process:

 

·        The organisation’s work programme and projects; what services it provides; who provides those services – staff, volunteers etc – and in what way; how people find out about or access the service; what measures are in place to obtain users’ views

·        How and when the money is spent; effectiveness of financial information; how and when premises are used and by whom; what facilities and equipment are available; what users think of them

·        How the organisation allocates time to various types of work and how they fit together; how the time of paid staff and volunteers is organized and how they contribute to the service

·        The organisation’s decision-making processes; who is accountable to whom; the effectiveness of the organisation’s management structures

·        How needs are being met and the level and nature of unmet needs

·        Added value of contract

·        The monitoring and evaluation process will be appropriate to the amount of funding and whether or not it is renewable

·        Monitoring requirements at each level need to be established and agreed

·        Recognition of the value of outcome reporting

 

15        Financial Reporting

 

15.1    Financial monitoring reports and their frequency should be commensurate with the scale of the funding involved.  Information requirements should be clearly stated before funds are agreed, and include the roles and responsibilities of each party.

 

16        Reserves

 

16.1    In assessing how much assistance an organisation may require, public sector bodies will wish to take into account the level of reserves held, the extent to which they are unrestricted or restricted and the purposes for which they may be restricted.  Reserves are defined here as any funds which are not required in order to cover the day-to-day running of the organisation in the current year.  Reserves may be ‘earmarked’ – held for a specific purpose such as a planned building project.

 

17        Inflation

 

See section 9

 

18        Accountability

 

18.1    Both the Voluntary & Community Sector and the public sector bodies have a shared responsibility for the expenditure of public funds.

 

18.2    Responsibilities of the public sector bodies

 

The above must provide for the effective protection of and proper accountability for public money and seeks evidence of procedures that support good regulation.  Individual departments in relation to budget demands, determine the amount of business to be awarded to voluntary and community sector providers.  Individual applications for support would be considered.

 

18.3    Responsibilities of the Voluntary & Community Sector

 

The VCS recognises that receipt of public funds carries with it responsibilities to the funding body and to the public who benefit from the services provided.  The sector undertakes to pursue good practice in the use and administration of public funds appropriate to the scale of funding and operation covering:

 

·        Clear and effective policies

·        Effective and proportionate systems for the management, control, accountability, propriety and audit or examination of finances

·        Compliance by organisations that hold charitable status with the accounting framework for charities and appropriate guidance from the Charity Commission on funding

·        Systems for planning and implementing work programmes

·        Systems for monitoring and evaluating activities against agreed objectives

·        Systems for quality assurance and accountability to service users, including complaints procedures

·        Promotion of examples of good practice

 

19        Mediation

 

19.1    As far as possible disagreements over the application of the framework of the Isle of Wight Compact and this Code of Practice should be resolved directly between the parties involved.  However, where there is still disagreement, both parties have access to the Compact Mediation Procedure.

 

20        Conclusion

 

20.1    It is intended that this document will evolve as the working relationship between the two sectors develops.  Reference can be made to the Compact Development Group if it is considered that this code has been breached.  Also, the complaints procedures for each public sector body are available.


PROCUREMENT CODE

 

For Isle of Wight public sector authorities to acknowledge with regard to the Voluntary & Community Sector as potential public service providers

 

1          Why consider the Voluntary Sector as a provider/supplier of services?

 

·        Specialist knowledge and experience

·        Independence and freedom from institutional or shareholder pressures

·        Innovation

·        Responsiveness – alert to change in markets, lack of bureaucracy

·        Economies of scale

·        Niche markets

·        “Heineken” effect – touches the parts others do not reach

 

2          Increasing VCS participation in the procurement of services

 

2.1       The public sector bodies will:

 

2.1.1       Consult early with suppliers when policy is first being formulated

 

2.1.2       Seek supplier input in developing policy outcomes/outputs as services are being shaped

 

2.1.3       Endeavour to develop clear procurement strategies

 

2.1.4       Develop straightforward tender documents and provide support where necessary

 

2.1.5       Give feedback post contract to ensure continuous improvement

 

2.1.6       Develop mechanisms for publicising tender opportunities with the VCS

 

3                    Developing the Supplier Base

 

3.1             The public sector bodies will:

 

3.1.1       Maintain a dialogue with suppliers – get to know their capabilities and interests, and perceived barriers in bidding for and gaining contracts

 

3.1.2        ‘Meet the Buyer’ events will take place and use will be made of existing networks such as those managed by the local Council for Voluntary Services (CVS) at the RCC

 

3.1.3        Inform VCOs about other organisations which could help them

 

3.1.4       Produce a ‘How to do business with the IWC’ guide providing potential suppliers with the information they need to bid effectively for contracts.  This guide will be accessible via the IWC website and through other mechanisms

 

3.1.5       Assess thoroughly all applications from VCOs wishing to become a supplier and where possible a meeting or visit will be arranged

 

3.1.6       Name a contact, which will be published for VCOs making general enquiries about procurement.  Enquiries will be dealt with promptly and positively.

 

4          Establishing Policy and Defining the Need

 

4.1             The public sector bodies will:

 

4.1.1       Ensure early supplier involvement when planning new policies and programmes

 

4.1.2       The CVS networks will be used for informal consultation with VCOs to test viability, tap knowledge and expertise, establish the extent of existing provision, and generally gain a supplier perspective to help shape policy and procurement strategy

 

4.1.3       VCOs will understand that no potential provider will be given an unfair advantage in competing for a specific contract

 

4.1.4       Sub-contracting will be permitted and encouraged thus making provision for specialist services.  This will also have the benefit of helping smaller VCOs to break into the public sector marketplace and gain confidence in dealing with public procurement

 

4.1.5       Where it is relevant to the performance of the contract, tenderers will be asked to set out any proposals for engaging with local bodies such as VCOs

 

4.1.6       Careful attention will be given to the optimum length of the contract.  Consideration will be given to whether or not a longer-term contract or partnership would best achieve the desired programme outputs.  Normally, a minimum of three years will be considered a sensible length of contract.

 

5          Publicising Contract Opportunities

 

5.1       The public sector bodies will:

 

5.1.1       Provide as much notice as possible of forthcoming procurement activity. A section about future tenders will be posted on the council website

 

5.1.2       Publicise opportunities widely, particularly lower value ones, utilizing the trade press, local press and relevant websites and also send emails to suppliers who are known to us, alerting them to the advertisement

 

5.1.3       Provide information about sub-contracting opportunities for the Voluntary and Community Sector, by encouraging prime contractors to advertise opportunities for sub-contracting and partnership work on the website

 

5.1.4       Use a supplier list where appropriate.  If procurements are below EC thresholds, then use of a direct approach can be a simple and cost effective strategy.  The list will be refreshed regularly, and the process will be an open one, making it easy for new suppliers to join

 

5.1.5       Publish a named contact point where suppliers can get information about both current and forthcoming tenders.

 

6          Pre-Qualification Procedures

 

6.1       The public sector bodies will:

 

6.1.1       Ensure that the information required at the pre-qualification stage is proportionate to the size and complexity of the contract

 

6.1.2       Request only two years of accounts in accordance with Government guidance.  Other appropriate information will be considered if the above is not available

 

6.1.3       Acknowledge that the largest suppliers with the most extensive track record are not the only options.  Suppliers will be selected on the basis that they are financially sound and capable of delivering the solution.

 

7          Drawing up the specification

 

7.1             The public sector bodies will:

 

7.1.1       Focus on outcomes not on how they are to be delivered.  The achievement of outcomes will be used as a key indicator of success in service delivery

 

7.1.2       Involve relevant stakeholders in the development of a specification to ensure it properly reflects the requirements for delivering the service

 

7.1.3       Consult with suppliers.  Consultations will not lead to a specification that favours a particular supplier

 

7.1.4       Be alert to how the specification is assigning risks.  Risk needs to be handled properly and sensibly and will be allocated to the parties best able to manage them.  Decisions on where risk best lies should not be made without appropriate research and consultation

 

7.1.5       Use clear and concise language, avoiding jargon.

 

8                    Invitation to Tender

 

8.1             The public sector bodies will:

 

8.1.1       Explain the procurement process and timetable, and what will be required from suppliers, at the outset

 

8.1.2       Consider offering training to potential suppliers who may be unfamiliar with the tendering process.  This will give them a better chance of preparing a competitive tender

 

8.1.3       Ensure tender documentation is concise and jargon-free

 

8.1.4       Ensure that the procurement is based on a sound business case, approved budget and appropriate stakeholder buy-in to avoid an aborted or delayed procurement

 

8.1.5       Set a realistic timetable informed through appropriate consultation with suppliers.

 

9                    Contract and Payment Terms

 

9.1       The IWC will:

 

9.1.1       Consider whether advance payments are appropriate particularly where start up costs need to be covered

 

9.1.2       Consider the use of frequent milestone payments linked, for example, to stages of completion or the achievement of particular outcomes

 

9.1.3       Pay promptly in accordance with arrangements stipulated in the contract

 

9.1.4       Ensure that the contract terms are proportionate to the scale and complexity of the contract and that they will not be likely to exclude VCOs unnecessarily

 

10        Evaluation and clarification of tenders

 

10.1    The IWC will:

 

10.1.1  Inform tenderers about the evaluation process at the outset

 

10.1.2  Regard the clarification process as an opportunity to work with all bidders to address any misunderstandings or omissions in their bids

 

10.1.3  Allow the VCOs the freedom to determine their own price in competition in the same way as the private sector

 

10.1.4  Be aware of any special factors that may affect pricing or contract terms – for example, recognizing the logistical difficulties of delivering services in rural locations.

 

11        Award of Contract

 

11.1         The IWC will:

 

11.1.1  Feedback – this should be as helpful as possible and designed to promote future improvement

 

11.1.2  Inform VCOs that feedback is available.

 

12               Managing the Contract

 

12.1         The IWC will:

 

12.1.1  Seek early supplier involvement in the design of contract management procedures to ensure viability and effectiveness for both sides

 

12.1.2  Make arrangements for contract management clear in the tender documentation

 

12.1.3  Focus management reporting on measuring key outputs/outcomes, not burdening VCOs with onerous reporting requirements relating to processes or frequent contract review meetings

 

12.1.4  Be sensitive to the impact that changes in the requirement can have on VCOs and allow realistic timescales for the implementation of changes in the contract requirement

 

12.1.5  Encourage and incentivise VCOs to come forward with ideas for better ways of working which can lead to benefits for both parties.  After a contract has been awarded and services have been delivered for a while, often improvements and cost savings can be identified

 

12.1.6  Encourage prime contractors to make sub-contracting opportunities available to the VCS

 

12.1.7  Develop a good working partnership with the supplier and try not to escalate problems unnecessarily.  Ensure that the contract allows for user friendly and cost effective mediation or alternative dispute resolution

 

12.1.8  Acknowledge the framework of the Compact as the philosophy for good partnership working.