ISLE OF WIGHT COUNCIL

First Draft

A Local Public Service

Agreement Between Isle of Wight Council

And The Government

April 2003- March 2007

LOCAL PUBLIC SERVICE AGREEMENT

BETWEEN

Isle of Wight COUNCIL AND

THE GOVERNMENT

Introduction

1. Isle of Wight Council and the Government have made this Local Public Service Agreement (Local PSA) with the intention of further improving the services to local people that the Isle of Wight Council provides. This agreement covers the period 1^st April 2003 to 31^st March 2007.

2. The agreement records the present intentions of the Council and the Government. It is entered into by both in good faith, but it is expressly recognised that neither can fetter the future discretion of the Council or of Ministers and Parliament. The agreement is therefore not intended to create legal relations. Subject to that, the following points are agreed.

The Intentions of the Isle of Wight Council

3. The Isle of Wight Council will use its best endeavours to achieve more demanding performance targets than those it would be expected to achieve in the absence of this Local Public Service Agreement. These enhanced targets are specified in Schedule 1 to this agreement.

The Intentions of the Government

4. The intentions of the Government set out in this agreement are subject to the outcome of any statutory consultations and any necessary approval of the Treasury and Parliament.

5. The Government will implement the changes to statutory and administrative requirements set out in Schedule 2 to this agreement, subject to confirmation of the legal and operational feasibility of the changes described and to Parliamentary approval of any necessary legislation. The Government will also undertake the discussions with the Council described in Schedule 2.

6. It is recognised by the Isle of Wight Council that, on further investigation, it may be necessary to modify the detail of the changes set out in Schedule 2 in ways that seek so far as possible, to give substantially the same extent of benefit to the Council. It is recognised by the Government that, if a change set out in Schedule 2 proves infeasible, it will use its best endeavours to provide an alternative that corresponds as closely as possible and has, so far as possible, substantially the same effect.

7. The Government will pay the Isle of Wight Council a grant of £875,000 in 2002/03 in support of the expenditures described in Schedule 3 to this agreement. The conditions attached to this “pump-priming” grant are also set out in Schedule 3.

8. The Government will pay a performance reward grant of £ 3,325,000 to the Isle of Wight Council, as set out in Schedule 4 to this agreement, if it achieves all the enhanced targets specified in Schedule 1. Schedule 4 also sets out the grant it intends to pay if the Council secures a substantial improvement in performance that falls short of the target. The Schedule also stipulates the intended timing of payments of the grant. The Isle of Wight Council undertakes to provide audited information confirming the extent of improvement in its performance relative to the Local PSA performance targets set out in Schedule 1, as a precondition for the determination and payment of the performance reward grant.

Date of Agreement: [date signed]

For Isle of Wight Council For Her Majesty’s Government

............................................... ...............................................

Councillor Shirley Smart [name] MP

Leader of the Council Minister of State, Department for Transport, Local Government and the Regions

............................................... ...............................................

Alan Kaye [name] MP

Head of Paid Services Chief Secretary to Her Majesty’s Treasury

The above ministers sign on behalf of their colleagues listed below:

[name] MP, Secretary of State for [title]

Schedule 1

PERFORMANCE TARGETS ADOPTED BY

THE ISLE OF WIGHT COUNCIL

The improvement in performance on which the payment of PRG is to be based is the ‘Enhancement in the performance with the PSA’ for each target as specified in this schedule.

Target

Number

Target Summary

National / local Target

Nominated

Officer

Education

Key Stage 3

National

Target

Keith Simmonds

Tel: 01983 – 821000

[email protected]

Education

Family learning

‘Basic Skills’

Local

Target

Keith Simmonds

Tel: 01983 – 821000

[email protected]

Employment

Creation of new jobs

Local

Target

John Bentley

Tel: 01983 – 821000

[email protected]

Economic

Development

Secure additional

External funding

Local

Target

John Bentley

Tel: 01983 – 821000

[email protected]

Social Services

Rehabilitation care for older people.

National

Target

James Lowe

Tel: 01983 – 520600

James [email protected]

Social Services

Improving the education, training and employment outcomes.

National

Target

Jimmy Doyle

Tel: 01983 – 520600

[email protected]

Social Services

To develop integrated and evidence based health, education and social care services .

Local

Target

Jimmy Doyle

Tel: 01983 – 520600

[email protected]

Social Services

Reduce the numbers of young people becoming dependent on drugs / alcohol

Local

Target

Crime Reduction

Reduce domestic burglary.

National

Target

Niki Haytack

Tel: 01983 – 822696

[email protected]

Fire Safety

Reduction in the number of accidental fires

Local

Target

Richard Hards

Tel: 01983 - 823198

[email protected]

Transport

Dial-a-Bus

Local

Target

Stephen Matthews

Tel: 01983 – 823777

[email protected]

Transport

Cycling Trips

National

Target

Stephen Matthews

Tel: 01983 – 823777

[email protected]

E-Government

Increase the numbers of transactions that are delivered electronically (e-documents)

National

Target

David Price

Tel: 01983 -821000

[email protected]

E-Government

Increase the numbers of transactions that are delivered electronically (planning applications)

National

Target

David Price

Tel: 01983- 821000

[email protected]

Cost

Effectiveness

To improve cost-effectiveness

National

Target

Paul Wilkinson

Tel: 01983- 821000

[email protected]

The detailed specification of the 8 national and 7 local targets and performance measures is set out below.

Target 1 Education

Target Specification: National Target No. 2

Raise the achievement of 14 year olds above the agreed LEA targets in English, mathematics, science and information and communications technology (ICT). The baseline for this enhanced performance will be the percentage of island pupils achieving level 5 or above of the National Curriculum in the national tests for 14 year olds in these subjects.

(Note: level 5 is the expected performance of an average 14 year old)

Indicator by which the performance will be measured

Performance will be measured annually against the DfES Key Stage 3 results in English mathematics, science and ICT based on the Isle of Wight LEA schools’ aggregate and the LEA agreed DfES target, for 2004, using the DfES statistics published in the autumn of each year.

Base line performance for 2001

Education Development Plan 2002-2007

Subject	Performance Summer 2001
English	57%
Mathematics	64%
Science	55%
ICT	62%

Performance at the end of the period of the local PSA (2005/06)

Performance without the local PSA	Summer 2004	Summer 2005	Summer 2006
English	72%	72%	73%
Mathematics	74%	74%	75%
Science	71%	71%	72%
ICT	74%	74%	75%

Performance with the local PSA	Summer 2004	Summer 2005	Summer 2006
English	72%	73%	74%
Mathematics	74%	75%	76%
Science	71%	72%	73%
ICT	74%	75%	76%

Enhancement in Performance	Summer 2004	Summer 2005	Summer 2006
English	0%	1%	1%
Mathematics	0%	1%	1%
Science	0%	1%	1%
ICT	0%	1%	1%

Enhanced Performance with a local PSA

Two percentage points above 2004 LEA agreed DfES subject targets over the three year period of the PSA.

Lead Officer:

Keith Simmonds Senior Inspector

Tel: 01983 – 821000 e-mail: [email protected]

Target 2 Education

Target Specification: Raising the achievement of 7 and 11year olds in schools with a context of significant disadvantage. Local Target.

Providing family literacy support to schools through the development of the ‘Family Literacy and Basic Skills programmes. Increasing the number of primary and middle schools settings for the programme beyond the targets of the 2002/07 EDP. Improving the ‘Basic Skill qualifications of the adults involved in the programmes.

Indicator by which the performance will be measured

Performance will be measured annually against the percentage of settings providing ‘Family Literacy and Basic Skills programmes. The statistics used will be those reported to the Select Committee for Education, Lifelong Learning and Community Development, as part of the annual DfES approved Education Development (EDP) evaluation in November of each year.

Base line performance for 2001

Education Development Plan 2002-2007

Settings	% of settings programmes
Primary Schools	20%
Middle Schools	12%

Adults gaining qualification	% of those involved in the programmes
2001	42%

Performance at the end of the period of the local PSA (2005/06)

Performance without the local PSA	Summer 2004	Summer 2005	Summer 2006
Primary Schools	20%	22%	22%
Middle Schools	12%	14%	18%
Adult Qualification	42%	43%	44%

Performance with the local PSA	Summer 2004	Summer 2005	Summer 2006
Primary Schools	22%	24%	26%
Middle Schools	14%	18%	25%
Adult Qualification	44%	45%	46%

Enhancement in Performance	Summer 2004	Summer 2005	Summer 2006
Primary Schools	2%	2%	2%
Middle Schools	2%	4%	7%
Adult Qualification	2%	2%	2%

Enhanced Performance with a local PSA

An average of 2% increase in primary school providers of Family Literacy and Basic Skill programmes from 2004 to 2006. A 7% increase in Middle school providers above the EDP planned increase. An average of 2% increase in adults gaining basic qualification in the programmes from 2004 to 2006 above the EDP planned increase.

Lead Officer:

Keith Simmonds Senior Inspector

Tel: 01983 – 821000 e-mail: [email protected]

Target 3 Employment

Target Specification (Local Target No.)

To create 75 new jobs by 2006

Indicator by which the performance will be measured

Local Indicator based on the actual number of jobs created

Base line performance

Island Regeneration Strategy & Community Strategy – F island futures

Performance at the end of the period of the local PSA (2005/06)

Performance without the local PSA

2003/04

2004/05

2005/06

Jobs Created

100

125

Performance with the local PSA

2003/04

2004/05

2005/06

Jobs Created

100

125

150

Enhancement in Performance

2003/04

2004/05

2005/06

Additional Jobs Created

Enhanced Performance with a local PSA

The creation of 75 new jobs within the three-year period.

Lead Officer

John Bentley Economic Development Manager

Tel: 01983 – 821000 e-mail: [email protected]

Target 4 Economic Development

Target Specification (Local Target No.)

To secure additional funding for economic development and to support the delivery of mainstream Council services

Indicator by which the performance will be measured

Local Indicator based on the actual amount of additional funding secured.

Base line performance

Island Regeneration Strategy

New Project

Performance at the end of the period of the local PSA (2005/06)

Performance without the local PSA

2003/04

2004/05

2005/06

External funding secured

£750,000

Performance with the local PSA

2003/04

2004/05

2005/06

External funding secured

1,000,000

1,250,000

1,750,000

Enhancement in Performance

2003/04

2004/05

2005/06

Additional external funding secured

250,000

500,000

1,000,000

Enhanced Performance with a local PSA

An additional 1.75 million pounds of external funding to be secured for economic development and to support the delivery of mainstream services. This represents an enhanced performance of 78%.

Lead Officer

John Bentley Economic Development Manager

Tel: 01983 – 821000 e-mail: [email protected]

Target 5 Social Services

Target Specification (National Target No.7)

Provide high quality pre-admission and rehabilitation care to older people to help them live

as independently as possible, by reducing preventable hospitalisation and ensuring year on

year reductions in delays in moving people over 75 on from hospital.

Indicator by which the performance will be measured

PAF D41 The number of people aged 75 and over in an acute hospital bed whose hospital discharge is delayed.

Base line performance

Community Strategy F island futures: to reduced delayed discharges by 25%

Delayed transfers of care in acute hospital 5% (18 people) March 2002.

Performance at the end of the period of the local PSA (2005/06)

Performance without the local PSA

2003/04

2004/05

2005/06

Delayed Discharge from Hospital

(13)

Performance with the local PSA

2003/04

2004/05

2005/06

Delayed Discharge from Hospital

3.4%

(11)

(9)

2.5%

(8)

Enhancement in Performance

2003/04

2004/05

2005/06

Reduction in Delayed Discharge from Hospital

0.6%

(2)

(4)

1.5%

(5)

Enhanced Performance with a local PSA

A reduction of 1.5% (11 people) within the number of people aged 75 and over whose discharge from hospital would have been delayed.

Lead Officer

James Lowe Head of Operations

Tel: 01983 – 520600 e-mail: James [email protected]

Target 6 Social Services

Target Specification (National Target No. 8)

Improving the level of education, training and employment outcomes for car leavers aged 19, so that leavers for this group are at least 75% of those achieved by all young people within the same area by March 2004.

Indicator by which the performance will be measured

BV 161 The percentage of those young people who were looked after on 1 April in their 17 year (aged 16) who were engaged in education, training or employment at the age of 19

Base line performance

Community Strategy – F island futures

Percentage of young people in education, training, employment April 1999 – March 2000 36%

(Population; year 1 – 17, year 2 – 18 , year 3 –15)

Performance at the end of the period of the local PSA (2005/06)

Performance without the local PSA

2003/04

2004/05

2005/06

Percentage of young people

(people)

55%

(9 )

55%

(9)

55%

(8)

Performance with the local PSA

2003/04

2004/05

2005/06

Percentage of young people

59%

(10)

61%

(11)

67%

(10)

Enhancement in Performance

2003/04

2004/05

2005/06

2 Percentage points each year

(+1)

(+2)

12%

(+2)

Enhanced Performance with a local PSA

A 67% performance would exceed the national target set for 2004 and equal 89% performance when compared to the Island’s unemployed population. (Unemployment Data 18-24s at Dec 2001 24.8% unemployed).

An additional 5 young people would be engaged in education, training or employment.

Lead Officer

Jimmy Doyle Head of Children Services

Tel: 01983 – 520600 e-mail: [email protected]

Target 7 Social Services

Target Specification (Local Target)

To develop integrated and evidence based health, education and social care services for children and their families.

Prevent children coming into the care system

Return children to their own family network

· Minimise education disruption and placement moves

Indicator by which the performance will be measured

LBV S13 The number of children who are Looked After by the council should reduce as alternatives to council care are developed, targets reduce the number of children Looked After per 1,000 people under eighteen.

Base line performance

Community Strategy – F island futures

Percentage of young people Looked After 2001/02 6.5% (160 people)

(Island population 26,400 under 18 years old).

Performance at the end of the period of the local PSA (2005/06)

Performance without the local PSA

2003/04

2004/05

2005/06

Percentage of young people Looked After

5.7%

(150)

5.5%

(145)

5.3%

(140)

Performance with the local PSA

2003/04

2004/05

2005/06

Percentage of young people Looked After

5.3%

(140)

5.1%

(135)

4.9%

(130)

Enhancement in Performance

2003/04

2004/05

2005/06

A reduction within the number of young people looked After

0.4%

(10)

0.4%

(10)

0.4%

(10)

Enhanced Performance with a local PSA

A reduction within the number of young people looked after of 0.4 % (10 young people Looked After) each year, with an overall reduction of 0.8% (20 young people looked After).

Lead Officer

Jimmy Doyle Head of Children Services

Tel: 01983 – 520600 e-mail: [email protected]

Target 8 Social Services

Target Specification Local Target

To reduce the proportion of young people under the age of 25 reporting the use of illegal drugs in the last month and previous year substantially.

Indicator by which the performance will be measured

National Target Young People Action Plan 2001/2002

Base line performance

Planned performance 90 people to access the service by 2005/06

Performance at the end of the period of the local PSA (2005/06)

Performance without the local PSA

2003/04

2004/05

2005/06

Number of young people accessing Tier (II) Service.

Performance with the local PSA

2003/04

2004/05

2005/06

Number of young people accessing Tier (II) Service

Enhancement in Performance

2003/04

2004/05

2005/06

Increased access to Tier (II) service.

Enhanced Performance with a local PSA

An 100% improvement in performance without the PSA (From 90 young people up to 180 young people)

Lead Officer

Target 9 Crime Reduction

Target Specification (National Target 18)

Reduce domestic burglary by 25%, with no local authority area having a rate more than times the national average, by 2005. (N.B. a 5% reduction per year for a 5-year period).

Indicator by which the performance will be measured

BV 126, domestic burglaries per 1,000 households.

Base line performance

Community Strategy – F island futures

Home Office Published Crime Statistics

Actual recorded burglaries March 2001 9.3% (507)

Performance at the end of the period of the local PSA (2005/06)

(54,000 households)

Performance without the local PSA

2003/04

2004/05

2005/06

Number of domestic burglaries per 1,000 households

8.2%

(442)

7.6%

(410)

7.1%

(383)

Performance with the local PSA

2003/04

2004/05

2005/06

Number of domestic burglaries per 1,000 households

8.0%

(422)

7.4%

(400)

6.9%

(373)

Enhancement in Performance

2003/04

2004/05

2005/06

Increased reduction within the number of recorded domestic burglaries

0.2%

(10)

0.2%

(10)

0.2%

(10)

Enhanced Performance with a local PSA

This is a 0.2% percentage point improvement per year in the number of reported burglaries per 1,000 households. An actual reduction within the number of reported burglaries of 10 burglaries each year.

Lead Officer

Niki Haytack Community Safety Manager

Tel: 01983 – 822696 e-mail: [email protected]

Target 10 Fire Service

Target Specification (Local Target No. 142)

To reduce the number of accidental fires in dwellings on the Isle of Wight

Indicator by which the performance will be measured

BV 142 The number of calls to fires attended (iii) accident fires in dwellings per 10,000 dwellings.

Base line performance

Community Strategy – F island futures

Average of actual recorded accidental fires in dwellings per 10,000 dwellings is 24.62 over the 2 years (April 1999 to March 2001)

Performance at the end of the period of the local PSA (2005/06)

Performance without the local PSA

2005/06

Reduced by 20% by 2005/06 (Actual 108)

18.3

Performance with the local PSA

2005/06

A further reduction of 5% by 2005/06 (Actual 102)

17.13

Enhancement in Performance

2005/06

An increase of 5% points (reduction of 6 firers)

1.17

Enhanced Performance with a local PSA

A further reduction of 6 accidental fires by 2005/06.

Lead Officer

Richard Hards Chief Fire Officer

Tel: 01983 - 823198 e-mail: [email protected]

Target 11 Transport

Target Specification (Local Target No.)

To reverse the decline in Dial-a-Bus patronage and to increase passengers by 15% from 2000/01 levels.

Indicator by which the performance will be measured

Recorded passenger numbers.

Base line performance

Community Strategy – F island futures

2000/01 actual passenger numbers (2191)

Performance at the end of the period of the local PSA (2005/06)

Performance without the local PSA

2003/04

2004/05

2005/06

Passengers travelling on Dial-a-Bus services

2190

Performance with the local PSA

2003/04

2004/05

2005/06

Passengers travelling on Dial-a-Bus services

2270

2400

2520

Enhancement in Performance

2003/04

2004/05

2005/06

Passengers travelling on Dial-a-Bus services

3.5%

210

9.5%

330

15%

Enhanced Performance with a local PSA

Passenger numbers between 1998/99 and 2000/01 have decreased by 11%. The local PSA will reverse this decline and increase patronage by 15%.

National target 24 is to increase all bus use in England from 2000 levels by 10% by 2010. This will exceed this target by 5%, 4 years prior to target date.

Lead Officer

Stephen Matthews Head of Engineering Services

Tel: 01983 – 823777 e-mail: [email protected]

Target 12 Cycling

Target Specification (National Target 32)

To triple the number of cycling trips compared with 2000 base.

Indicator by which the performance will be measured

Recorded cycle numbers.

Base line performance

Community Strategy – F island futures

51,830 cycling trips 2000/01

Performance at the end of the period of the local PSA (2005/06)

Performance without the local PSA

2003/04

2004/05

2005/06

Number of cycling trips

62,196

75,562

82,928

Performance with the local PSA

2003/04

2004/05

2005/06

Number of cycling trips

90,700

116,600

155,490

Enhancement in Performance

2003/04

2004/05

2005/06

Number of cycling trips

28,504

46%

41,038

54%

72,562

87%

Enhanced Performance with a local PSA

Number of cycling trips tripled by 2006 as opposed to national target of 2010, ie 4 years prior to target date.

Lead Officer

Stephen Matthews Head of Engineering Services

Tel: 01983 – 823777 e-mail: [email protected]

Target 13 E-Government & Electronic Documents

Target Specification (National Target No. 31)

Ensure continuous improvements in the economy, efficiency, and effectiveness of local services through ensuring that local government achieves 100% capacity in electronic service delivery by 2005.

Indicator by which the performance will be measured

Actual take up of electronic documentation

Base line performance

Community Strategy – F island futures

Performance at the end of the period of the local PSA (2005/06)

Performance without the local PSA

2003/04

2004/05

2005/06

Front line services with access to

e-documentation

nil

10%

25%

Performance with the local PSA

2003/04

2004/05

2005/06

Front line services with access to

e-documentation

25%

50%

75%

Enhancement in Performance

2003/04

2004/05

2005/06

Front line services with access to

e-documentation

25%

40%

50%

Enhanced Performance with a local PSA

Enable the demonstration of continuous improvements in the economy, efficiency, and effectiveness of local services through the ability to provide front line services with e-documentation, 50% increase on availability by 2005/06.

Lead Officer

David Price Head of Information & Communication Technology

Tel: 01983 –821000 e-mail: [email protected]

Target 14 E-Government & Planning Applications

Target Specification (National Target No. 31)

Ensure continuous improvements in the economy, efficiency, and effectiveness of local services through ensuring that local government achieves 100% capacity in electronic service delivery by 2005.

Indicator by which the performance will be measured

Actual take up of on-line planning applications

Base line performance

Community Strategy – F island futures

Performance at the end of the period of the local PSA (2005/06)

Performance without the local PSA

2003/04

2004/05

2005/06

On-line application received / processed

nil

100%

Performance with the local PSA

2003/04

2004/05

2005/06

On-line application received / processed

nil

100%

Enhancement in Performance

2003/04

2004/05

2005/06

On-line application received / processed

nil

100%

nil

Enhanced Performance with a local PSA

Enable the demonstration of continuous improvements in the economy, efficiency, and effectiveness of local services through the ability to process 100% of all planning applications electronically in 2004/05 one year in advance of the national target.

Lead Officer

David Price Head of Information & Communication Technology

Tel: 01983 –821000 e-mail: [email protected]

Target 15 Council-Wide

Target Specification (National Target No. 30)

Ensure continuous improvements in the economy, efficiency and effectiveness of local services through overall annual improvements in cost effectiveness of 2% or more.

Indicator by which the performance will be measured

An overall measure of cost efficiency using a basket of indicators that are compared against the council’s overall budget. This target is subject to further discussion about the make up of the cost and the make up of the basket of target indicators.

Base line performance

Current performance 2002/03

(This data will not be available until July 2003)

Performance at the end of the period of the local PSA (2005/06)

Performance without the local PSA

2003/04

2004/05

2005/06

Cost efficiency

(2% achieved through best value)

Performance with the local PSA

2003/04

2004/05

2005/06

Cost efficiency

Enhancement in Performance

2003/04

2004/05

2005/06

Cost efficiency

Enhanced Performance with a local PSA

A one-percentage point increase in performance each year, with an overall performance of a 9% cost efficiency savings

Lead Officer

Paul Wilkinson Head of Finance & Business Services

Tel: 01983- 821000 e-mail: [email protected]