4.
Creating safe and crime free communities and reducing
the fear of crime have, for some time, been national and local priority service
objectives. It is proposed that the CCTV service is subject to a purchaser /
provider split, which will provide clear management accountability for
development and delivery of the service. The purchaser will have responsibility
for determining the nature and
extent of the service and the standards and targets required to be met by the
provider, currently Wightcare. It has been proposed that the Crime &
Disorder Partnership, within the Corporate Policy & Communications Unit is
best placed to take on the “purchaser” role. This would have the benefit of
CCTV being managed within an overall crime and disorder context. Of particular
importance is the need for CCTV to be introduced only where it is necessary and
appropriate and after carrying out a crime audit. Such audits can, and are,
carried out by the Crime and Disorder team. The detailed arrangements for
extending CCTV are covered in the Criteria already agreed and the proposed
Service Level Agreement.
CONSULTATION
5.
Consultation over the value and performance of CCTV
has been undertaken with members of the public and local businesses, through
the independent assessors, Itell Associates and questions have also been put to
the MORI Citizens’ Panel. Responses have generally been in favour of CCTV,
though it has been acknowledged that more could be done to publicise the
performance of CCTV in local communities. At the recent Crime & Disorder
Annual Partnership Conference there were wide-ranging discussions about the role
and importance of CCTV. The Chief Inspector, David Kilbride, stated his
continued support to the valuable contribution CCTV made to reducing crime.
FINANCIAL/BUDGET IMPLICATIONS
6.
The additional funding required to meet the current
shortfall is £30,700. This assumes that Sandown will continue to contribute
£10,200, Newport £4,800 and
St Marys £6,900. The Head of Finance & Business Services has stated that a
provision of £30,700 has been made in the revenue base budget, to meet the
shortfall both now and in the future.
LEGAL IMPLICATIONS
7.
The Head of Legal & Democratic Services has
confirmed that CCTV can be funded in this way. The requirements of the Human
Rights Act are considered on a day to day basis in the operation of CCTV and
the proposed organisational and funding changes will not affect this. The
provision of CCTV is central to the Council’s duty to consider Crime and
Disorder issues in its decision-making. The main impact of the proposed changes
is that all new schemes will only be considered after a crime audit has been
carried out, following agreement that CCTV is the most appropriate crime
prevention tool and where there is clear assurance that ongoing revenue funding
can be met from sources outside the Council. Officers are not aware of any implications
regarding the Race Relations (Amendment) Act.
OPTIONS
8.
The following options are set out below.
a)
Continue with the current situation, with overspending
falling on the Social Services budget.
b)
Implement the purchaser / provider split, proposed
Service Level agreement and CCTV scheme evaluation criteria.
c)
Meet the £30,700 funding shortfall from the provision
identified.
d)
Implement the above changes, (b) and (c) and fund the
extra £10,200 for Sandown, ie a total of £40,900.
e)
Explore partnership options and the feasibility of
selling CCTV monitoring services to the private sector, with the possibility of
reducing CCTV running costs in the future.
f)
Insist that all bodies / businesses where funding had
been expected to be forthcoming either meet some or all of the shortfall.
EVALUATION/RISK
MANAGEMENT
9.
There is the ongoing “certain” risk that the Social
Services budget will be overspent if efforts are not made to address the
funding issue. There is a risk that the performance of the CCTV service will
not be independently assessed if a purchaser / provider split, or some very
similar arrangement is not put in place. There is a risk that future schemes,
where CCTV is not the best means of crime prevention will be progressed or even
adopted if strict evaluation criteria are not adhered to. Similarly there is a
risk that unfunded schemes are allowed to commence if these are not checked.
Conversely there is a risk that future schemes, that the Council may wish to
fund in addition to those already supported, do not evolve. There is a high
risk that those bodies and businesses who the Council had hoped / expected to
fund CCTV will refuse to pay for it.
RECOMMENDATIONS
10.
Options (b) and (e) are recommended, as it is
possible to implement the reorganisation at the same time as looking at
future funding options. Option (c) or (d) is recommended to address the
immediate funding shortfall, depending on the extent of funds available.
|
BACKGROUND PAPERS
11.
Strategic Development of CCTV – Response to Select
Committee Questions (21 May 2003).
12.
IWC CCTV Scheme Evaluation
13.
Best Value Reviews on CCTV and Crime & Disorder.
ADDITIONAL INFORMATION
Contact
Point : Steve Milford : 3620
e-mail [email protected]
Alistair
Drain : 3801 e-mail [email protected]
|
Strategic
Director
Mike Fisher, Chief Executive Officer
|
Portfolio
Holder
David
Knowles, Fire, Emergency Planning & Consumer Protection
|
APPENDIX A
CRITERIA FOR FUTURE CCTV
- Consideration
will be given to crime ‘hot spot’ areas; that is schemes in areas deemed
to be higher in crime than other areas within the Island
- Consideration
will be given to schemes that address the fear of crime, which must be
evidence based
- Funding for
the ongoing revenue cost of any scheme must be established for a minimum
three year period
- Is this the
appropriate crime prevention tool to achieve the desired results
Initial enquires should be made to the Crime and Disorder Team and some
assistance will be given to establish some of the points detailed below:
- Clarify the
type of scheme proposed and the nature of the target area
- Indicate the
nature and extent of crime problems and the source of data
- Show the
crime reduction and other benefits the applicant expects to be delivered
by CCTV and what crime reduction targets
- Show how the
CCTV system will contribute to achieving the current Isle of Wight Crime
and Disorder Strategy targets
- Identify the
proposed partners in the scheme and the financial or other supporting
contribution contributed by each
- Indicate the
public consultation undertaken or planned to ensure public support for the
scheme
Additional information required if proposal is likely to proceed:
- Camera
types; (monochrome/colour; fixed/mobile; dome; pan/tilt/zoom, etc)
- Housings for
the cameras detailing arrangements for wash/wipe: heating/de-misting etc.
- Operational
parameters of the cameras;
- Specification
for all the proposed equipment;
- Type, method
and frequency of recording;
- Lighting (in
lux) required to produce images appropriate to the purpose of observation
and how this will be achieved
- Transmission
arrangements for the proposed scheme (i.e. microwave/radio wave/ fibre/
ISDN etc.), including details about bandwidth, picture quality/image
update rate:
- Security or
protection for the equipment
- Performance
test procedures for the system
- Satisfies
legislated requirements including any permissions by landowner or the
Council
If the above has been carried out and the scheme approved the Crime and
Disorder Manager will assist the applicant with identifying funding streams to
bid for and assist with the application.
Appendix
B
Dated 1st
January 2003
S E R V I C E L E V E L
A G R E E M E N T
2002/03
Between the
CCTV
Control Centre
of the
Social
Services Directorate
and
The Crime and Disorder Team
Of the
Corporate Services Directorate
C O N T E N T S
Page
1. INTRODUCTION
1.1 Status of
Agreement 3
1.2 Standard Conditions 3
1.3 Summary of
Charges 4
2. SPECIFICATION OF SERVICES TO
BE PROVIDED
4
2.1 Outline of
the Service 4
2.2 Service Details 4
3. CHARGES
3.1 Basis of
Charge 5
3.2 Payment Arrangements 5
4. PROCEDURES
4.1 Review 6
4.2 Termination 6
4.3 Default 6
4.4 Variation 7
4.5 Arbitration 7
5. SIGNATURES 7
1. INTRODUCTION
1.1 Status of
Agreement
1.1.1 This agreement is for the provision of
services by the CCTV Control Centre of the Social Services Directorate (“the
Service Provider” ) to the Crime
and Disorder Team (“the Client” ).
1.1.2 The agreement runs for 15 months from 1st
January, 2003 to 31st March,
2004 unless terminated under the
procedures set out in Section
4.2.
1.2 Standard Conditions
1.2.1 The Service Provider will provide the
services specified in Section 2.
1.2.2 The Service Provider shall exercise all
reasonable skill, care and diligence in carrying out
this Service Level Agreement.
1.2.3 In the event of a breakdown in equipment
under the control of the Service Provider, the Service Provider shall
immediately take such action as is
necessary to effect the appropriate repair. The Service Provider will bear no responsibility for any
consequences due to the reduced or affected level of service caused by such a
breakdown in equipment.
1.2.4 Nothing contained in this Service Level
Agreement shall prevent the Service Provider from providing similar and/or
other services for any other
Directorate of the Council, any company or organisation controlled by the
Council or external organisation. The Service Provider will, however,
maintain the integrity and confidentiality of all information associated with
its obligations under this Service Level Agreement.
1.2.5 This Service Level Agreement is subject to
the provisions contained within the Council’s Standing Orders; Codes of
Practice; Financial Regulations and other instructions as may be issued by the
Council. All obligations are subject to
Council policies and adequate resources being made available by the Council.
1.2.6 Formal meetings to discuss the services
provided within this Service Level Agreement will be held. Frequency of meetings will be agreed between the parties but will
be at least every quarter. These
meetings will be minuted by the Service Provider and appropriate action
agreed.
1.2.8 The Service Provider may, at its
discretion but in consultation with the Client, seek outside expertise where
necessary and any such fees or expense will be charged separately.
1.3 Summary of Charges
1.3.1 Estimated charges for the provision of services
detailed within this agreement have been determined in recognition of the
prescribed level of service and charge bases (41p per camera/hour – 602250
units) and total £246,923.
2. SPECIFICATION OF
SERVICE TO BE
PROVIDED
2.1 Outline
of the Service
2.1.1
To control
and monitor town centre Closed Circuit Television (CCTV) systems for Newport,
St Mary’s Hospital, Sandown, and Ryde on a 24 hour per day, 365/366 days a year
basis.
2.1.2
To control and
monitor Wootton Close Circuit Television (CCTV) system for 24 minutes per day,
365/366 days a year basis.
2.2 Service
Details
2.2.1 Periodically take control of each fully
functioning camera within the town centre systems and patrol the area covered by
that camera returning the camera to its home position on completion of the
patrol.
2.2.2 In liaison with the Police through either
telephone, radio or personal communication, monitor and/or patrol specific
incidents or situations as requested using CCTV systems.
2.2.3 Support retailers in responding to
telephone or radio requests to monitor and/or patrol specific incidents or
situations using CCTV systems when a crime is being committed or there is the
suspicion that a crime may be committed.
2.2.4 Support council and other public sector
employees when carrying out their
normal or allocated duties through requests to monitor and/or patrol specific
incidents or situations using CCTV systems when a crime is being committed or
there is a suspicion that a crime may be committed.
2.2.5 Respond to requests of support from the
general public to monitor and/or patrol specific incidents or situations using
CCTV systems when a crime is being committed or there is the suspicion that a
crime may be committed.
2.2.6
Respond to
requests of support through a Pager from members of the Shopwatch to monitor
and/or patrol specific incidents or situations using CCTV systems when a crime
is being committed or there is the suspicion that a crime may be committed.
2.2.7 Where requests for support are received
from any source other than the Police, unless it is an emergency situation and
where time permits, approval by the police to provide the support will be
sought.
2.2.8 Control the input to the monitor located
in Newport Police Station to enable the Police to monitor situations or
incidents being recorded by the CCTV systems.
2.2.9 Record the images from all cameras linked
to the Control Centre on time-lapse video recorders 24 hours per day, 365/366
days a year. Recorded video tapes
will be retained for 28 days then magnetically erased and re-used. Video tapes with recorded incidents which
may be used as evidential material will be sealed and stored in a secure place
until such time as they are no longer required by the Police or Crown
Prosecution Service.
2.2.10 Real-time recordings will be taken of
incidents or potential incidents and/or situations when identified by operators
or in response to reports received by the Centre.
2.2.11 Copies of recorded incidents will be made
and passed to the Police to support investigations with the original recording
being sealed and stored in a secure place for use as evidential material.
2.2.12 Copies of recorded incidents may also be
passed to the Crown Prosecution Service and/or defending solicitors if
authorised by the Police.
2.2.13 Video prints of situations or individuals
will be taken from recorded video tape as required and issued to the Police for
use in investigations.
2.2.14 No other copies of recorded material or
video prints will be made or passed to any individual or organisation.
2.2.15 Close liaison will be established and
maintained with the Police who will be informed immediately any incident or
potential incident is identified.
2.2.16 All service details as described in Sections 2.2.1 to 2.2.15 will
be on a 24 hour per day, 365/366 days a year basis.
3. CHARGES
3.1 Basis of
Charge
3.1.1 The basis on
which the Client
will be charged
for the services
specified within this
agreement is as
follows:
Total
Cost for the 15 months = £246,923
3.2 Payment Arrangements
3.2.1 Charges
for the service will be made quarterly
in arrears by
the Service Provider.
3.2.2 Internal invoices for £49385
will be issued
by the Service Provider in
March 2003, June 2003, September
2003, December 2003
and March 2004.
4. PROCEDURES
4.1 Review
4.1.1 This
agreement will be
reviewed periodically as
requested by either party.
4.1.2 The
purpose of the
review process is
to allow for
an ongoing evaluation
of provider and
user performance, the
level of service
provided and the
charges.
4.1.3 Reviews
will identify any
areas where the
service delivered is
at variance with
that specified in
this agreement or
where a higher
level of service
is required. In
such circumstances it
will be the
responsibility of both
parties to agree
a timetable for
action regarding any
changes to service
level or charges.
4.1.4 Where
the review results
in major changes
to this agreement
(and particularly where
change will affect
charges) a revised
agreement will be
prepared and signed
by both parties.
Where minor changes
are made they
will be recorded
on a variation sheet detailing
the amendment and
signed by both
parties. Minor changes
may be made either as
part of the
formal review procedure
or, if both parties agree,
separately from it.
4.2 Termination
Procedures
4.2.1 Unless
both parties agree
that a new agreement is
necessary or desirable,
this agreement cannot
be terminated for
one year and
at least six
month’s notice is
required of any
intention to terminate
by either side.
The party terminating
the agreement shall
be liable for
any expenditure incurred
by the other as a
result of any
failure to comply
with these notice
periods.
4.2.2.
In the case
of default.
4.3
Default
4.3.1
If either
party is in Default of obligations under this Agreement, and the Default cannot
be resolved by discussion between the two parties, then a written request for a
Default Meeting should be sent within 1 month of the default event. Such a meeting must be held within 14 days
of receipt of the letter.
4.3.2
If
agreement cannot be reached at the Default Meeting then either party may issue
a written Notice specifying the alleged Default and the remedy which is
required. If agreement is not reached
between the two parties and the remedy is not put in place then the matter may
be placed before an Independent Arbitrator under the provision of the
Arbitration Acts 1950-1979. The
arbitrator will be appointed by the Chairman of the Independent Board of
Arbitrators unless otherwise agreed between the two parties.
4.4 Variation
4.4.1 This Service Level Agreement may
be amended or
superseded by the
mutual agreement of
both parties as
confirmed by a
written record of
variation signed by
both parties.
4.5 Arbitration
4.5.1 Disputes
between Officers representing the Service Provider
and Client will
be referred to
appropriate Director for
resolution.
5. SIGNATURES
(On behalf of CCTV Control Centre) (On behalf of Crime and Disorder Team)
