PAPER B
Purpose : For Decision
REPORT TO THE EXECUTIVE
Date : 13 AUGUST 2003
Title : QUARTERLY PERFORMANCE
MANAGEMENT REPORT
REPORT OF THE DEPUTY LEADER
IMPLEMENTATION DATE : 26
August 2003
1. The first Quarterly Performance Management Report is attached (Appendix 1) which allows the Executive to monitor and review key aspects of the Council’s performance against it’s objectives and to take any corrective actions that are necessary.
2.
The proposed
approach and report framework for Performance Management within the Council was
approved in March 2003. This is the first report with a wide range of
information to give a snapshot of the Council’s performance across all it’s
services for the first three months of this financial year, including progress
on targets in the CPA Improvement Plan and Public Service Agreement.
3.
In October 2002
the Council approved its Corporate Plan for 2002/05. The Plan sets out 6 key
aims to realise the overall vision of ‘improving Island life’. Central to the
realisation of these aims is the need to establish an effective performance
management framework ie. a means to ensure that the Council has the monitoring,
service planning and decision-making mechanisms in place to deliver on its
established priorities and targets.
4.
Heads of Service
and their staff have supplied the information within this report, with
Directors being fully consulted on the content. External consultation has not
been necessary for this report since it is concerned with internal management
arrangements.
5.
The report itself
does not have any financial implications. However, if Members make decisions
regarding services identified in the report, these may have financial
implications.
6.
It is a
requirement of the Local Government Act 1999 to deliver best value in service
delivery of which an effective performance management system is an essential
part.
Option 1- That the first quarterly performance management report is approved
subject to any amendments or comments which the Executive would wish to be
taken into account in future quarters including the submission of the Summary
only for future reports.
7.
The report is
long, reflecting the complexity of the Council’s operations. The main risk
associated with the above option is that if quarterly reporting it fails to
achieve ownership amongst Members and staff, progressing performance management
will fail to be recognised as the way to improve services and achieve our
corporate objectives. Proposals for training and awareness sessions across the
Council are being collated, but the single most effective action currently
would be for the Executive and individual Portfolio holders to endorse the
report and use the information it contains to ensure delivery of our corporate
objectives.
RECOMMENDATIONS 8.
That the
Executive approve the first quarterly performance management report subject
to any amendments or comments which the Executive would wish to be taken into
account. |
BACKGROUND
PAPERS
9.
Annual Action
Statement 2003-4
CPA Improvement Plan
Public Service Agreement
Report to the Executive 26th March
2003-Developing a Performance Management Framework
10.
The following
appendix is attached to the report:
Appendix 1 Quarterly Performance Management
Report
Contact Point : Heidi
Marshall, Principal Policy Officer, Corporate Policy and
Communications.
Tel: 823250 email [email protected]
|
J BENTLEY Head of Policy and Communications |
P HARRIS Deputy Leader |
Contents
Section 1 : Summary
1.1
Key
achievements (from section 2.1)
1.2
Key
areas to watch & action to be taken (from section 2.1)
1.3 Performance
Summary - Performance Indicators
(from 3.1, 3.2, 4.1)
1.4
Performance Summary - CPA Improvement Plan & Annual Action Statement
[AAS Q2 & 4 only] (from section 3.3 & 4).
1.5 Priority
Improvement Areas
1.6
Best
Value Reviews
1.7
Financial
Performance Summary
2.1 Key
achievements, areas to watch & action to be taken
2.1.1
Improving
health, housing & quality of life for all
2.1.2
Encouraging
job creation & economic prosperity
2.1.3
Raising
education standards & promoting life long learning
2.1.4
Creating
safe & crime-free communities
2.1.5
Improving
public transport & the highways infrastructure
2.1.6
Protecting
the Island’s physical environment.
2.2 Areas to watch resolved from previous
quarter [Q2 onwards]
3.1 KPI
Basket (Key Performance Indicators)
3.2 PSA
Targets (Public Service Agreement)
3.3 CPA Improvement Plan (Comprehensive Performance
Assessment)
4.1 Annual Action
Statement (AAS) Targets
4.2 Annual
Action Statement (AAS) Priorities Update
5.1 Summary
Revenue Budget Monitor to End of June 2003
5.2
Executive Capital Report by Committee for June 2003
SECTION 1 : Summary - Quarterly Performance Management
Report 1 (April to June 2003)
1.1 Key Achievements
(drawn from section 2.1)
|
Key Achievements |
|
|
Performance
Management Framework & Quarterly Performance Management Reports (QPMRs)
now in place. |
Introduction
of Joint Commissioning of further services. This involves the Primary Care
Trust undertaking the commissioning role for Adult Services in consultation
with our management team. |
|
The
People's Network is a Government funded project to make available Information
Communications Technology, including the internet, in all public
libraries. IWC successfully bid for
£424,000 of funding that has created a broadband connection to all libraries
on the Island with 90 public access computers, scanners, printers, video
conferencing and webcam facilities.
Access is free. The project
will in particular target important issues of social inclusion and lifelong
learning for both adults & children. |
Significant
achievement within the Planning Best Value Review, that will deliver real
change outcomes through the Planning Service Improvement Plan. Development
Control team is to be reorganised to create a team dealing exclusively with
major applications. |
|
The
completion of the DOH directed self-assessment audit arising from the Laming
Report into the death of Victoria Climbie. The audit was evaluated by the
Department of Health in June 2003 as indicative of “serving most children
well with promising prospects for further improvement”. |
Legal &
Democratic Service, Select Committee Support & Human Resources achieved
Investors in People Accreditation. |
1.2 Areas to
Watch & Actions to be Taken (drawn from section 2.1)
|
Key areas to watch |
Action taken / to be taken |
|
Housing
benefits Key Performance Indicators below Government targets |
Close
performance monitoring, improved ICT capacity, review of structures,
implementation of Best Value Review and Benefit Fraud Inspection recommendations (when received) |
|
Recent
Fire Service crewing levels have been adversely affected by recruitment
issues and long term sickness absences.
|
Recruitment
issues are being tackled with 3 new whole time fire-fighters being employed
and work is in hand with Occupational Health to resolve the long term
sickness issues. |
|
Key areas to watch |
Action taken / to be taken |
|
|
Recruitment
& Retention of qualified Child Care Social Workers & Managers. There is a national shortage of suitable
staff. The Island is competing with
authorities in the region offering increasingly enhanced remuneration
packages. Failure to recruit & retain will impact on our capacity to
safeguard & protect children in need & adversely affect our rating as
a Council. |
The
established Member/Officer Task Group has been reviewing our recruitment
& retention approach & has implemented action to begin to address the
issue. The group will continue to
monitor the situation & recommend appropriate action as necessary. |
|
|
Inability
to recruit Trading Standards staff. Second national advert for TS
professionals produced no suitable applicants. Inspection levels are
therefore suffering. |
Officer meeting to agree actions and consider
alternative etc |
|
|
Possible
costs associated with repayments for clients charged for services under
Section 117 of the Mental Health Act - estimated at possibly £400,000 as a
one-off for which there is no provision. |
Work to lobby Central Government to obtain significant sums of compensation. |
|
|
There
is an historical case and current fee level disagreement with some
residential care home owners who are not willing to agree the purchase price
that has been agreed with the majority of homes. |
This is being pursued through the legal system and the effect on
the placement of clients is being closely monitored by a joint Health &
Social Services panel. |
|
|
Based
on the first quarter’s data, other PIs appearing not to be on target for the
end of the year include:
|
There have been no approvals on qualifying sites this quarter. A detailed protocol on S106 agreements is
being developed . 3
new whole time fire-fighters being employed The
Council will be employing a Cycle Promotion Officer as part of the delivery
of the Local Public Service Agreement Will
continue to monitor to see if a trend is established. Majority
of services will start to come on-line after the Council’s Contact Centre is
implemented. |
|
1.3 Performance Summary - Performance
Indicators
This
table presents a summary of 43 Performance Indicators by type and by
corporate objective, as drawn from the:
|
|
No.
of Indicators |
On Target for year end
|
Not on Target for year end
|
Info not provided / progress
not yet calculable
|
|
KPI Basket Targets (Drawn
from section 3.2) |
31 |
13 |
14 |
4 |
|
Public
Service Agreement Targets (Drawn
from section 3.3) |
12
|
5 |
0 |
7 |
TOTAL |
43 |
18 |
14 |
11 |
Corporate Objective
|
No.
of Performance Indicators |
On Target for year end
|
Not on Target for year end
|
Info not provided / progress
not yet calculable
|
|
Improving
health, housing and quality of life for all |
9 (6 kpi, 3 psa) |
3 |
3 |
3 |
|
Encouraging
job creation & prosperity |
4 (2 kpi, 2 psa) |
1 |
0 |
3 |
|
Raising
education standards and promoting lifelong learning |
6 (4 kpi, 2 psa) |
1 |
2 |
3 |
|
Creating
safe & crime-free communities |
8 (5 kpi, 3 psa) |
4 |
3 |
1 |
|
Improving
public transport and the highways infrastructure |
5 (4 kpi, 1 psa) |
2 |
3 |
0 |
|
Protecting
the Island’s physical environment |
4
(4 kpi, 0 psa) |
2 |
2 |
0 |
|
|
||||
|
IWC
Corporate Health |
7
(6 kpi, 1 psa) |
5 |
1 |
1 |
|
TOTAL |
43
(31+12) |
18 |
14 |
11 |
1.4 CPA Improvement Plan & Annual Action
Statement Progress
|
|
Number
of actions to be achieved this quarter |
Achieved
|
Not Achieved
|
CPA Improvement Plan Actions
|
25 |
24 |
1 |
1
area not achieved is Community Development Best Value Review (delayed until
August 2003).
In quarter 2, this will be a summary of progress towards the 118 priorities as drawn from the Annual Action Statement 02/03. Progress towards AAS actions is monitored six monthly, not quarterly.
Through the CPA process last year, there were a number of service areas which were highlighted as areas for improvement. To progress these areas for improvement and identify support needed from across the Council a framework has been devised beginning with initial briefing sessions to help scope the area for support and improvement. Action Plan summaries will then be produced, monitoring of which will be through this section in the Quarterly Performance Management Report.
The four areas highlighted for support and improvement are:
· Engineering Services
· Homelessness
· Housing Benefits
· Planning
1.6.1 Update on Progress
The
programme of reviews is now smaller and more focussed on priorities. There is better involvement of Members and
Directors, with external challenge in each review to help with robustness.
-
Beaches & Esplanades
The
Beaches and Esplanades Review gained approval from the Economic Development
Select Committee in March 2002. It has
been delayed in gaining Executive approval because of events surrounding the
award of the Beach Cleaning Contract.
The
Economic Development Select Committee monitored progress on the original
improvement plan in June 2003. The
strategic importance of the service was noted, and the need for extra funding
to implement priority items of the Improvement Plan. It was agreed to look at a revised plan for the service in
Autumn 2003.
-
Connecting with the Public
Work
on this review has now effectively finished. The Great Access to Great Services
project will be driving through improvements in customer contact, and
strategies for Consultation and Communication are being developed.
This
review has been delayed because of the need to concentrate management resources
within Community Development on the development of a plan for Wight
Leisure.
A
wide range of issues has been identified during the review, and input from GOSE
and an informal examination by an Audit Commission Inspector have provided an
external challenge. A prioritized improvement plan is being developed, and is
due for completion by the end of September.
The Procurement review is progressing well in terms of local challenge with suppliers and users, and is about to undergo external challenge through the IDeA Fitness Check.
Benefits
This
review has just started. Appraisal
Group and Project teams have been established, and the scope has been agreed.
The work will be closely coordinated with that of the Benefit Fraud Inspectors
who will be on site in July.
1.7 Financial Performance Summary
A summary revenue budget monitor is displayed in Section 5.1. Revenue spending to date is largely in line with budget expectations. Some particular budget pressure areas have been identified, but at this stage it is envisaged that these should be manageable within service cash limits
A number of areas of potential budget problems have been identified and as a result are being kept under regular review:
·
ICT have a number of ongoing projects, particularly
related to E-government, which are funded partly from grants and reserves – the
ongoing implications of these projects need to be regularly evaluated to ensure
budgets are in place to allow their continuation at an appropriate level
·
Engineering Services have a requirement for budgets
on an ongoing basis for landslide monitoring, bridge inspections and highway
condition surveys. Funds have been identified on one-off bases in the past to
allow such works to proceed, however for the future budgets will need to be
resolved to allow a planned programme to be implemented. In addition, the
highway maintenance budget was reduced as a result of this year’s budget
strategy resulting in reduced flexibility to manage maintenance issues as they
arise throughout the year
·
The fire-fighters’ pay settlement allows
potentially for an average 7% increase in fire-fighters pay from 7 November
2003. In addition to the pay settlement, a decision is imminent regarding a
possible back-dated pay award for control room staff making them comparable
with fire-fighters pay scales (currently restricted to 92%). Uncertainty also
exists with regard to a pay parity issue for retained fire-fighters which will not
be resolved until the beginning of November 2003.
It is anticipated that service improvements will be delivered in certain service areas as a result of additional resources allocated to the service:
· Planning Services have received £166,000 Planning Delivery Grant to assist service improvement in the delivery of planning services. Additional amounts will be available in future years assuming targets are met.
· Housing Benefits received additional resources for staffing and IT costs as part of this year’s budget strategy to help achieve specific Government standards and initiatives. An investment in IT hardware has also been made recently to improve the quality of service provided and to enable service targets to be achieved.
A list of capital spending against budget on a
summarised basis is shown at Section 5.2. This is displayed by Service budget
and shows that at the end of June some 29.5% of the budget for the year is
spent or committed, mainly in the Environment and Transport Committee budgets.
2.1.1 Improving health, housing
& quality of life
|
Key Achievements -
Improving health, housing & quality of life |
|
|
Introduction of Joint Commissioning
of further services. This involves the Primary Care Trust undertaking the
commissioning role for Adult Services in consultation with our management
team. |
Social Services - Pooled
budget with PCT for the purchase and delivery of Nursing Care – Section 31
Health Act flexibilities. |
|
Adoption of new Housing
Renewal Strategy. |
Social Services - successful
implementation of the Fairer Charging Policy Part II & launch of partnership initiative
with Age Concern to ensure welfare & benefits advice is more widely
available. |
|
Appointment of Masterplan
consultants for Pan. This will start
the process of directing a sustainable context for the development of this
important site, which should provide a high yield of affordable housing. |
Implementation of the
re-structuring of Children’s Services to achieve (1) greater focus on
assessment of children in need and family support and (2) enhance services to
Looked After Children through a better multi-disciplinary and corporate
approach. It is believed that the structure approach reflects some of the
themes to be promoted in the forthcoming Government Green Paper. |
|
Since April the number of
reported delayed discharges from St Mary's hospital has been reduced &
further reductions are anticipated. This is a crucial area which could severely
affect future funding. |
The completion of the DOH
directed self-assessment audit arising from the Laming Report into the death
of Victoria Climbie. The audit was evaluated by the Department of Health in
June 2003 as indicative of “serving most children well with promising
prospects for further improvement”. |
|
Increasing the number of
leased properties to rehouse homeless households. |
|
|
Improving
health, housing & quality of life |
|
|
Areas to
Watch |
Action
taken / to be taken |
|
|
|
|
Improving
health, housing & quality of life
[continued…] |
|
|
Areas to
Watch |
Action
taken / to be taken |
|
|
|
2.1.2
Encouraging job creation
& economic prosperity
|
Key Achievements - Encouraging job
creation & economic prosperity |
|
|
|
Areas to Watch |
Action taken / to be taken |
|
·
The level of brochure requests at Isle of Wight Tourism is down at
14,000 year on year (as at mid July). |
·
Action & work is ongoing to target specific direct mail
opportunities and a £20,000 internet campaign is planned for the Autumn |
2.1.3 Raising
education standards & promoting life long learning
|
Key Achievements -
Raising education standards & promoting life long learning |
|
·
Completed re-organisation of the Special Schools into a primary and
secondary school for children with complex special educational needs
including 16 – 19 provision (Completion date 01/09/03). ·
Development of ‘Cluster’ based service provision & school improvement
initiatives across all Island schools.
Central services re-organised for September 03. First round of school
based collaborative initiatives to run from 01/09/03. ·
Securing the provision and deployment of 247 Laptops for both school-
based and centrally employed teachers. Each school will have benefited in
proportion to the size of its teacher workforce. ·
Distribution and use of the CD Rom designed to attract applications
for teaching posts on the IOW. ·
IWC in partnership with Southampton City Council was awarded £1.5
million in funding for projects for the arts and creative industries. This was one of only 20 project awards in
the country by the DCMS and was won in competition with bids from Portsmouth
and Hastings. The money will be
spread over 2 years on the Island & will be spent to help the Education
& Cultural sectors work together to enrich school life in the Pan &
Ryde, St. John's areas. ·
The People's Network is a Government funded project to make available
Information Communications Technology, including the internet, in all public
libraries. IWC successfully bid for
£424,000 of funding that has created a broadband connection to all libraries
on the Island with 90 public access computers, scanners, printers, video
conferencing and webcam facilities.
Access is free. The project
will in particular target important issues of social inclusion and lifelong
learning for both adults & children. ·
Property Services - Executive approval of partnering approach to
contracting when awarding contracts under the schools building programme
2004/5 onwards. |
|
Areas to Watch |
Action taken / to be taken |
|
·
Key Stage 2 performance data in core subjects: English, Mathematics
and Science ·
Key Stage 3 performance data in core subjects: English, Mathematics and
Science ·
There are high levels of long term sickness in the library service
which will impact significantly on both the budget and the ability to deliver
services in the immediate & long term |
·
Review & implementation of revised actions for Education Development
Plan 2 from September 2003 ·
Review & implementation of revised actions for Education
Development Plan 2 from September 2003 ·
The Head of Libraries is currently using the Council's attendance
policies and strategies to address the matter |
2.1.4 Creating
safe, crime-free communities
|
Key Achievements -
Creating safe, crime-free communities |
|
·
Consumer Protection contribution to 'Rock Island' festival at
Seaclose Park. Effective enforcement & good preparation meant that
complaints to IWC were very low. ·
Sensitive & measured response to vandalism at Ryde cemetery. IWC
worked to portray a caring response through the media. ·
Fire Service Circular 7/2003 setting out the guidance for the
compilation of the Fire Authority Integrated Risk Management Plan was
published on 2nd April 2003 and since that time the Fire and Rescue Service
has, drawn up a project plan, formed a project board, explained the FAIRMaP
process to all personnel, kept to the project plan deadlines for each stage
to date. ·
The number of False Alarms (BV149) is reducing and at this stage of the year the projected outturn
will be some 7 to 8 calls below
target. False Alarm calls distract the Fire and Rescue Service from more
important emergency work and further initiatives will be developed to ensure we remain proactive
in reducing the number of False Alarms. |
|
Areas to Watch |
Action taken / to be taken |
|
·
Crime & Disorder – in relation to vandalism to council buildings. ·
Regulation of water quality in council buildings. ·
Inability to recruit professional Trading Standards staff. Second
national advert for TS professionals produced no suitable applicants.
Inspection levels are therefore suffering. ·
Recent Fire Service crewing levels have been adversely affected by
recruitment issues and long term sickness absences. Recruitment issues are being tackled with 3 new whole time
fire-fighters being employed and work is in hand with Occupational Health to
resolve the long term sickness issues. ·
Number of days lost due to reportable accidents under RIDDOR
Regulations. (Reporting of injuries, diseases & dangerous occurrences
regulations). |
·
Crime & Disorder task group co-ordinating a multi agency approach
to crime & disorder ·
Improved management, monitoring & control of water quality in
council buildings ·
Officer meeting to agree actions and consider alternative etc. ·
Recruitment issues are being tackled with 3 new whole time
fire-fighters being employed and work is in hand with Occupational Health to
resolve the long term sickness issues.· ·
The RIDDOR reportable injury figure is high, due to some ongoing
injury absence. Of eight personnel
who had reportable injuries either ongoing or commencing after 1 April 2003,
five have now ended their current period of absence. Every accident is investigated and lessons
learned are implemented to avoid a repeat in the future. |
2.1.5 Improving
public transport & the highways infrastructure
|
Key Achievements -
Improving public transport & the highways infrastructure |
|
·
Capital scheme delivery & in particular the completion of the
strategic corridor highway schemes & the Newport to Sandown Cycleway. ·
Successes of the Public Rights of Way Section (Footpath mapping
initiative etc). |
|
Areas to Watch |
Action taken / to be taken |
|
·
Completion of bridge inspections within the prescribed time scale. ·
Meeting of Local Transport Plan Targets for bus patronage. |
·
Consideration should be given to a revenue budget increase so
additional resources can be employed. ·
At present continue to monitor head counts. |
2.1.6 Protecting
the Island’s physical environment
|
Key Achievements -
Protecting the Island’s physical environment |
|
·
Appointment of Director of Environment Services. ·
Significant achievement within the Planning Best Value Review, that
will deliver real change outcomes through the Planning Service Improvement
Plan. ·
Continuing improvement in performance on dealing with major planning
applications (KPI 24), but still an ‘area to watch.’ |
|
Areas to Watch |
Action taken / to be taken |
|
·
No. of major planning applications determined within national
standards (KPI 24). |
·
Development Control team is to be reorganised to create a team
dealing exclusively with major applications. Training on Section 106
Agreements should speed up this part of the process. |
2.1.7 Making
it Happen
|
Key Achievements -
Making it Happen |
|
|
·
Completion of People Management Strategy. ·
Land Charges office has completed the data capture of its manual
Registers, improving service. |
·
Legal & Democratic Service, Select Committee Services
& Human Resources achieved Investors in People Accreditation. ·
Completion of 6 Select Committee Development Days to deliver a Member
led and focussed Select Committee work programme. ·
Performance Management Framework & Quarterly Performance
Management Reports (QPMR) now in place. ·
New service plan template adopted. ·
Completion of PI risk assessment exercise. |
|
Areas to Watch |
Action taken / to be taken |
|
·
Need for clear decision-making framework to steer GAGS project. ·
The number of staff absences due to sickness. ·
Contract for Health and Safety training to be tendered in response to
the Health & Safety Improvement Notice. ·
Closure of IWC accounts needs to be speeded up to meet future
statutory deadlines. ·
Adverse media coverage of IWC. 56% of newspaper column centimetres
classified as ‘adverse’ to IWC this
quarter (due in large part to Council Tax rise). ·
BVPIs - Still likely to get a number of PIs qualified this year. ·
Implementation of corporate complaints system is behind schedule. |
·
Report will be presented to Executive in September 2003. ·
Monitoring of data & application of Council policies &
procedures in respect of attendance management ·
Contract for H&S training to be tendered. ·
Techniques and action plan being developed ·
Communications & PR Strategy currently being developed ·
Directors & Heads of Service all to ensure full compliance ·
To be addressed in quarter two |
2.2 ‘Areas to Watch’ Resolved from Previous
Quarter [available from Q2 onwards]
This section provides an
update on the ‘areas to watch’ from the previous quarter which have now been
resolved. Any non resolved ‘areas to watch’ from previous quarter will continue
to appear in section 2.1 as a current ‘area to watch’.
Heads of Service provide an update via the quarterly
proforma to show how ‘areas to watch’ highlighted in previous quarter have been
resolved.
SECTION
3 : PERFORMANCE MANAGEMENT
3.1
Key
Performance Indicators (31 KPIs including 6 on Corporate Health).
This
section will provide data and comments for each of the 31 Key Performance
Indicators in the quarterly basket.
3.1.1 How are targets judged
?
‘On
Target for Year End’: - will be ‘yes’ if progress of 25% or
greater has been made in Q1 between the 02/03 baseline and the 03/04 target, or if the year end target has
already been met. (This applies to most targets, some work differently). The
comments box can be used by services to explain data. Some targets compare
themselves with the same quarter a year ago to eliminate effects of
seasonality. Level
of performance against previous quarter: [not available in until Q2 report] -
will be ‘higher’ if the level of performance is 10% or more
higher than previous quarter ì -
will be ‘no change’ if the level of performance is within
10% either way of previous quarter è -
will be ‘lower’ if the level of performance is 10% or more
lower than previous quarter î
|
Corporate Objective 1 of
6: Improving Health, Housing, and quality of life for all. |
||||||||||
|
Corporate Priority (from Corporate Plan 2002
to 2005) |
KPI Description |
Actual 2002 / 3 |
Q1 Apr - Jun 03 |
Q2 July - Aug 03 |
Q3 -
Sept - Dec 03 |
Q4 - Dec Mar 03 |
Target for 2003 / 4 |
On Target for year end ? |
Level of Performance
against previous quarter |
Comments |
|
Protecting and providing
for vulnerable adults & children |
1. The number of looked
after children per 10,000 less than 18yrs at end of quarter |
56.7 |
57.6 |
|
|
|
55 |
- |
Available Q2 Onwards |
A steady reduction in
numbers of Looked After Children has been achieved since 2000. The re-structuring of Children's Services
with the aim of strengthening family support & multi-agency working is
designed to maintain children & young people with their families where it
is safe to do so. Comments in ‘areas to watch’ relate to our performance in
this regard. |
|
Cutting deprivation &
social exclusion |
2. Benefits -
average calendar days this quarter to process a new housing benefits claim |
64.9 |
78.6 |
|
|
|
36 |
No |
Available Q2 Onwards |
New benefit software has
affected performance, this requires new computer hardware which is expected
to be in place by mid august. |
|
3. Benefits - %
of renewal housing benefit claims this quarter processed on time |
78.53% |
67.96% |
|
|
|
83% |
No |
Available Q2 Onwards |
||
|
4. Benefits - %
of new housing benefit claims this quarter determined within 14 days of
receipt of all necessary information |
N/a |
59.04% |
|
|
|
64% |
- |
Available Q2 Onwards |
New indicator at start of
year |
|
|
[Continued…] Corporate
Objective 1 of 6: Improving Health, Housing, and quality of life for all. |
||||||||||
|
Corporate Priority (from Corporate Plan 2002
to 2005) |
KPI Description |
Actual 2002 / 3 |
Q1 Apr - Jun 03 |
Q2 July - Aug 03 |
Q3 -
Sept - Dec 03 |
Q4 - Dec Mar 03 |
Target for 2003 / 4 |
On Target for year end ? |
Level of Performance
against previous quarter |
Comments |
|
Promoting
healthy living |
5. Number of
Visits this quarter to IWC funded and / or managed Sports & Leisure
Facilities |
1,480,947 |
340,457 |
|
|
|
1,439,273 |
Yes |
Available Q2 Onwards |
|
|
Improving the availability
of affordable housing |
6. % of affordable housing
approved on qualified sites this quarter |
12.9% |
0% |
|
|
|
20% |
No |
Available Q2 Onwards |
There have been no
approvals on qualifying sites. A
detailed protocol on S106 agreements is being developed . |
|
Corporate Objective 2 of
6: Encouraging Job Creation & Economic Prosperity |
||||||||||
|
Corporate Priority (from Corporate Plan 2002
to 2005) |
KPI Description |
Actual 2002 / 3 |
Q1
Apr - Jun
03 |
Q2 July - Aug 03 |
Q3 -
Sept - Dec 03 |
Q4 - Dec Mar 03 |
Target for 2003 / 4 |
On Target for year end ? |
Level of Performance
against previous quarter |
Comments |
|
Establishing the
Island as one of the fastest growing economies in the region |
PSA. The number
of new jobs created via IW Economic Partnership activities this quarter [a
PSA indicator] |
100 (298 new
jobs between 1999 and 2002) |
figures not
provided |
|
|
|
133.3 |
- |
Available Q2 Onwards |
|
|
Supporting
tourism development |
7. Visits to
Tourist Information Centres this quarter compared with same quarter a year
ago |
382,629 |
16,232 more
visits this quarter |
|
|
|
425,000 |
Yes |
Available Q2 Onwards |
Encouraging Q1 performance |
|
Ensuring all
residents are able to share in improving prosperity |
8. The change in
the average number of claimants (Job Seekers Allowance), this quarter
compared with the same quarter a year ago. |
2187
average claimants over the year |
238 less
claimants |
|
|
|
1997
average claimants over the year |
Yes |
Available Q2 Onwards |
Number of claimants continues to reduce steadily
on IW in line with national trends. (Even when considering effects of
seasonality). |
|
Corporate Objective 3 of
6: Raising educational standards and promoting lifelong learning |
||||||||||
|
Corporate Priority (from Corporate Plan 2002
to 2005) |
KPI Description |
Actual 2002 / 3 |
Q1
Apr - Jun
03 |
Q2 July - Aug 03 |
Q3 -
Sept - Dec 03 |
Q4 - Dec Mar 03 |
Target for 2003 / 4 |
On Target for year end ? |
Level of Performance
against previous quarter |
Comments |
|
Raising achievement levels |
9. Percentage of 15 year
old pupils in schools maintained by the local education authority achieving
five or more GCSEs at grades A*- C or equivalent. |
44% |
- |
- |
- |
- |
51% |
- |
Available Q2 Onwards |
No
quarterly data available. Validated results reported once a year, normally by
end of December. |
|
10. Percentage of half
days missed this quarter due to total absence in secondary schools maintained
by the local education authority. |
8.58% |
7.74% |
|
|
|
8.6% |
Yes |
Available Q2 Onwards |
|
|
|
Promoting community
learning |
11. The number of physical
visits per 1,000 population to public library premises. |
6,506 |
1,602 |
|
|
|
7,000 |
No |
Available Q2 Onwards |
|
|
Promoting learning that is
accessible to all |
12. Number
of learners this term in IWC supported provision (IW College, Family Learning
Centres etc.). |
2130 |
598 |
|
|
|
2225 |
- |
Available Q2 Onwards |
Data
refers to the first of 3 school terms rather than the calendar quarter. (In
this case the January to April term). |
|
Corporate Objective 4 of 6: Creating safe &
crime-free communities |
||||||||||
|
Corporate Priority (from Corporate Plan 2002
to 2005) |
KPI Description |
Actual 2002 / 3 |
Q1 Apr - Jun 03 |
Q2 Jul - Aug 03 |
Q3 -
Sept - Dec 03 |
Q4 - Dec Mar 03 |
Target for 2003 / 4 |
On Target for year end ? |
Level of Performance
against previous quarter |
Comments |
|
Cutting crime, disorder,
and fear of crime |
PSA. Domestic
burglaries this quarter per 1000 households [a PSA indicator] |
9.7 |
1.9 |
|
|
|
9.5 |
Yes |
Available Q2 Onwards |
|
|
Supporting a locally
controlled fire service |
13. % of incidents where
the number of appliances met standards of fire cover. |
98.8% |
99% |
|
|
|
99% |
Yes |
Available Q2 Onwards |
|
|
14. % of incidents where
the number of riders met standards of fire cover. |
98.7% |
97.9% |
|
|
|
99% |
No |
Available Q2 Onwards |
Crewing levels have been
adversely affected by recruitment issues & long term sickness
absences. Recruitment issues are
being tackled with 3 new fire-fighters being employed & work with
Occupational Health to resolve long term sickness issues. |
|
|
15. % of incidents where
attendance times met the standards of fire cover |
93.5% |
91.8% |
|
|
|
98% |
No |
Available Q2 Onwards |
||
|
Safeguarding public
welfare through our consumer protection services |
16. Score against
a checklist of enforcement best practice for environmental health (a) & trading standards (b) |
a) 81.6% b) 66.3% |
a) 81.6% b) 66.3% |
|
|
|
a) 83% b) 70% |
No No |
Available Q2 Onwards |
|
|
17. Bereavement Services: Number of cremations in the
quarter |
1480 |
361 |
|
|
|
1455 |
Yes |
Available Q2 Onwards |
|
|
|
Corporate Objective 5 of
6: Improving public transport and the Island’s infrastructure |
||||||||||
|
Corporate Priority (from Corporate Plan 2002
to 2005) |
KPI Description |
Actual 2002 / 3 |
Q1
Apr - Jun
03 |
Q2 July - Aug 03 |
Q3 -
Sept - Dec 03 |
Q4 - Dec Mar 03 |
Target for 2003 / 4 |
On Target for year end ? |
Level of Performance
against previous quarter |
Comments |
|
Maintaining the highways
infrastructure |
18. % of incidents of reported dangerous
damage to roads & pavements this quarter made safe within 24 hours |
97% |
100% |
|
|
|
98% |
Yes |
Available Q2 Onwards |
|
|
Encouraging travel by
sustainable means |
19. On Road -
Change in the no. of cyclists counted this quarter against same quarter last
year on 5 main Newport approach roads on 1 weekday per month |
872 |
- 118 |
|
|
|
1510 |
No |
Available Q2 Onwards |
Reduction could be for a
number of factors including inclement weather. We have however seen increased cycle use following the opening
of the new Sandown to Newport route, the beneficial impact of this will be
recorded in the next quarter. A cycling promotion officer is also due to be
employed. |
|
20. Off-road -
Change in the no. of cyclists counted this quarter against same quarter last
year on 2 days per month (1 weekday & 1 weekend day) at 4 off road
monitoring points |
9430 |
- 587 |
|
|
|
16,331 |
No |
Available Q2 Onwards |
||
|
Promoting public transport |
21. Passenger journeys on
Local bus services (data 1 quarter in
arrears) |
5,54
million |
1.20
million (Jan to
march 03). |
|
|
|
5.66 million
journeys |
No |
Available Q2 Onwards |
|
|
Corporate Objective 6 of
6: Protecting the Island’s Natural Environment |
||||||||||
|
Corporate Priority (from Corporate Plan 2002
to 2005) |
KPI Description |
Actual 2002 / 3 |
Q1
Apr - Jun
03 |
Q2 July - Aug 03 |
Q3 -
Sept - Dec 03 |
Q4 - Dec Mar 03 |
Target for 2003 / 4 |
On Target for year end ? |
Level of Performance
against previous quarter |
Comments |
|
Promoting
sustainable service delivery |
22. Number of businesses enrolled on Island
Green Awards Scheme |
21 |
24 |
|
|
|
55 |
No |
Available Q2 Onwards |
Recruitment of new
businesses is planned for later in the year. |
|
Protecting the natural,
built, and historic environment |
23. % of new houses built on previously
developed land |
86% |
32% |
|
|
|
78% |
No |
Available Q2 Onwards |
There have only been 33
units registered as complete, with 25 units being on 1 large Greenfield
site. This is not anticipated to be
the trend in the remainder of the year. |
|
24. Planning - % of major planning
applications determined within national standards (13 Weeks) |
42.5% |
60% |
|
|
|
50% |
Yes |
Available Q2 Onwards |
The promising trend of
improving continues. Internal reorganisation
to provide a Development Control team working exclusively on major
applications will consolidate
Performance of this KPI. |
|
|
Making best use of natural
resources & cutting waste generation |
25. Percentage of household waste recovered
& not sent to landfill (Includes recycled waste, waste composted, &
waste used for energy recovery) |
47.8% |
50.2% |
|
|
|
52% |
Yes |
Available Q2 Onwards |
|
|
Corporate Health KPIs |
|||||||||
|
Corporate Health KPI
Description |
Actual 2002 / 3 |
Q1 Apr - Jun 03 |
Q2 July - Aug 03 |
Q3 - Sept
- Dec 03 |
Q4 - Dec Mar 03 |
Target for 2003 / 4 |
On Target for year end ? |
Direction of Performance
against previous quarter |
Comments |
|
26. Number of working days/shifts per employee
(full time equivalent) lost to due to sickness absence this quarter |
9 |
1.41 |
|
|
|
7.25 |
Yes |
Available Q2 Onwards |
Q1 is typically the lowest
quarter for sickness absence. However rates are also low as schools data is
not available or included. |
|
27. Number of
Complaints across the Authority |
Not
available |
48 |
|
|
|
192
complaints or less per year (48 or
less per quarter) |
Yes |
Available Q2 Onwards |
A more structured
complaints monitoring system is being developed. |
|
28. The number of
staff undertaking one or more training activities this quarter (via IWC
training Services) as a % of the total workforce |
45% |
24.3% |
|
|
|
47% |
Yes |
Available Q2 Onwards |
|
|
29. The number of
members undertaking one or more training activities this quarter (out of all
48 members). |
37 (77%) |
31 (64.6%) |
|
|
|
38 (80%) |
Yes |
Available Q2 Onwards |
|
|
Corporate Health KPI
Description |
Actual 2002 / 3 |
Q1 Apr - Jun 03 |
Q2 July - Aug 03 |
Q3 -
Sept - Dec 03 |
Q4 - Dec Mar 03 |
Target for 2003 / 4 |
On Target for year end ? |
Direction of Performance
against previous quarter |
Comments |
|
30. The number of
types of interactions that are enabled for electronic delivery as a
percentage of the types of interactions that are legally permissible for
electronic delivery. |
16.37% |
17% |
|
|
|
40% |
No |
Available Q2 Onwards |
Majority of services will
start to come on-line after the Council’s Contact Centre is implemented. |
|
31. The total
operating cost (TOC) of IWC property per employee. |
£930 per emp |
£274.94 |
|
|
|
£275 per quarter |
Yes |
Available Q2 Onwards |
TOC in Q1: £1,450,567 IWC employees: 5276 |
3.2 PSA Targets (12 targets).
|
Corporate Objective |
Target Number |
Target Summary
|
Q1 Data |
On Target for year end ? |
|
Improving
health, housing & quality of life for all |
4.
Housing |
56 Households |
‘Medium risk’ that target
will not be met |
|
|
5.
Social Services |
Rehabilitation
care for older people & reduction in delay of discharges from hospital. |
D41 = 37.56 C28 = 5.8 C26 = 67.3 |
Target = 30.3 Target = 7.4 Target = 96 C28 – reduced performance
is reflection of current difficulty of providing home care when needed. |
|
|
7.
Social Services |
Increase
the number of young people who are getting treatment for drug or alcohol
dependency (Drug Action Team) |
Info not provided |
Not able to discern at this
stage |
|
|
Encouraging
job creation and economic prosperity |
3.
Employment |
Create
75 new jobs (via IW Economic Partnership) |
No figures provided |
Not able to discern at
this stage |
|
11. Unemployment |
Increase
employment rates in the over 50’s age group. Help 120 long term workless
people to obtain employment (via IW Economic Partnership) |
0 |
The project is being set
up at present, and monitoring processes are being put in place to ensure that
data is available for the next quarter. |
|
|
Raising
Education Standards & Promoting Lifelong learning |
1.
Education |
English 57% Maths 64% Science 63% ICT 69% |
These are targets only, as
the actual data is only confirmed in the autumn term. It is likely that they
are ‘high risk’ targets. |
|
|
2.
Education |
Raise
achievement of 7 & 11 year olds by 2% in schools of significant
disadvantage. |
Adults participating - n/a Adults gaining - n/a Boys attaining - n/a Girls attaining - n/a |
Adult figures not provided.
Boy / girls attaining figures can only be confirmed in the autumn of each
year. |
|
|
6.
Social Services |
Increase
the % of young people in public care when 16 who are in education, training
or employment |
A4 = 64.7 QP8 = 18.8 |
(target = 42) (target = 10) from spring DIS Actuals are confirmed
annually |
|
|
Creating
Safe & crime-free communities |
8. Crime Reduction |
Reduce
the number of domestic burglaries. |
99 burglaries |
Actuals are an improvement
on the target for this quarter |
|
9. Fire Safety |
Reduce
the number of accidental fires and
casualties from them |
Calls to Fires (primary
fires): 80 Deaths: 0 Injuries: 3 |
Likely to achieve target. |
|
|
Improving
Public Transport & the Highways Infrastructure |
10. Transport |
Increase
the number of Cycling Trips |
35,454 trips in the
quarter |
39,204 were needed for the
quarter to be on target for year end. |
|
Making
it Happen |
12. Cost Effectiveness |
To
improve cost-effectiveness Council-wide - 7.5% cost efficiency savings by
2006. |
Not available as a
quarterly indicator. Year end returns only. |
|
3.2.1 PSA
Targets Commentary
Of the 12 targets, “Actual” quarterly
information for targets 1, 2, 6 and 12 is not immediately available because of
the timescales within which actual data is confirmed (e.g. Education and finance data is not actually confirmed until
the autumn each year).
Of the remaining 8 targets:
- 2 are likely to achieve their year end
targets for 02/03 (8 & 9).
- 3 targets will be likely to achieve
close to their year end targets, but are areas to watch (4, 5, & 10).
For the remaining 3 targets, quarter 1 information
is either not provided or not available at the time of print, and we are
therefore not yet in a position to determine whether these are on target.
3.3 CPA Improvement
Plan.
24 out of 25 actions achieved for this
quarter.
CPAIP
Priority
|
Actions
to be Completed by end of Quarter 1 (April to June 2003) |
Responsible |
Achieved
? |
Notes |
|
Best
Value Reviews |
Better
focusing of the review programme into corporate priorities (also AAS action) |
A.
Drain |
Yes
|
Needs to remain focussed. |
|
|
Deeper involvement of Members & Directors |
A.
Drain |
Yes |
|
|
The
inclusion of external challenge in every review |
A.
Drain |
Yes
|
Has been achieved in a variety of
ways. |
|
|
Scrutiny
of BV Action Plans by Select Committees |
A.
Drain |
Yes (Partly) |
Only some
select committees have scrutiny of BV action plans in their work programme |
|
|
Youth Services BV Review Complete |
A.
Drain |
Yes |
|
|
|
Community Development BV Review Complete |
A.
Drain |
No |
Delayed until
August 2003 |
|
|
Connecting with the Public (Phase 1) incorporated
into GAGS |
A.
Drain |
Yes |
Ongoing |
|
|
Benefits BV Review Started |
A.
Drain |
Yes |
Increased
stakeholder involvement being monitored. |
|
|
Initiate increased stakeholder involvement in Best
Value and Select Committee Consultations |
A.
Drain |
Yes |
|
|
|
Maintain Momentum of Change |
Implement
an annual planning cycle based around executive approval of the Annual Action
Plan every April (also AAS action). |
J.
Bentley |
Yes
|
Adopted &
now in use |
|
|
Implement
quarterly Executive & Directors Group Review of CPA Improvement Plan,
especially focusing on measuring progress against established targets. |
J.Bentley |
Yes |
|
|
Undertake
annual prioritising review of resources within Annual Action Plan |
P.
Wilkinson |
Yes |
Stage 1 complete. Headroom
exercise now underway |
|
|
Provide
risk management training for key members & senior officers |
P.
Wilkinson |
Yes |
|
|
|
Modernised
Political Structures |
Provide
training & induction for Members for their new role in health scrutiny |
A.
Drain |
Yes
|
Training
undertaken by INLOGOV for Social Services, Housing & Benefits Select
Committee Members. |
|
Improve
Organisational Development |
Develop
new HR Strategy & Business Plan (also AAS
action) |
M.
Burton |
Yes |
People Management Strategy 2003-6
approved by Executive on 18 June 2003 |
|
|
Identify
and agree implementation priorities (improved people management) |
M.
Burton |
Yes |
|
|
Determine
action plan (improved people management) |
M.
Burton |
Yes
|
|
|
|
Improved understanding of staff feelings &
opinions through Staff Survey (also AAS action) |
M.
Burton |
Yes
|
Employee survey completed and
analysed. Focus groups completed. |
|
|
Define
customer-centred vision of the organisation |
D.Price |
Yes |
Core project
team appointed. Additional staff currently being recruited. Work plan
developed and being refined as circumstances change. |
|
|
Establish
programme board to oversee Customer Centred GAGS work |
D.Price |
Yes
|
||
|
Appoint
GAGS project team and develop project plan (also
AAS action) |
D.Price |
Yes |
||
|
Improve
Performance Management |
Review
and verify Best Value Performance Indicators annually |
J.
Bentley |
Yes
|
|
|
|
Develop
a basket of KPIs to be monitored quarterly by Directors & Exec |
J.
Bentley |
Yes |
Through QPMR
process |
|
To
begin quarterly reporting to the Executive & Directors Group on the
effectiveness of the PM framework against established targets |
J.
Bentley |
Yes
|
1st QPMR
going to Exec in Aug 03 |
|
|
Use
PM system to help identify remedial management action and to help set budget
priorities for the council (also AAS action) |
J.
Bentley |
Yes |
Through QPMR process |
SECTION 4: ANNUAL ACTION STATEMENT [Q2
& 4 only]
This
section will detail progress towards the Annual Action Statement 2003/04 in
quarters 2 & 4. Section 4.1 will details whether the 51 AAS targets have
been achieved or not, and section 4.2 will provide a brief written update on
each of the 118 AAS actions. Information will be supplied by Heads of Service
& PI co-ordinators.
5.1 Summary Revenue
Budget Monitor to End of June
Education & Community Development |
|
|
Education |
Net expenditure largely
in line with forecast, with the exception of the Inspection and Advice
service where staff vacancies have resulted in small fortuitous savings which
will be offset by temporary staffing arrangements or service reinvestment |
|
Community Development |
Net expenditure largely
conforms with anticipated spending levels for the majority of services.
However, significant one-off costs within budget have already been incurred
in the case of a number of Grants and Council support for the arts |
|
Parks, Beaches and
Esplanades |
On target |
|
Leisure |
On target |
|
Tourism |
On target |
Corporate Services |
|
|
Corporate Services
Directorate |
The Coroner’s budget
requires continual monitoring to ensure adequate resources are available for
delivery of the service |
|
Legal and Democratic
Services |
Potential deficit of £30,000
on land charges income if present trend continues |
|
Financial &
Business Services |
On target |
|
Information
Communications Technology |
A number of ICT
projects, particularly related to E-government, are funded partly from
reserves. The ongoing implications of such projects require monitoring to
ensure base budgets are in place to allow their continuation at an
appropriate level |
|
Human Resources &
Training |
On target |
|
Policy &
Communications |
On target |
|
Best Value & Select
Committee Support |
On target |
|
Economic Development |
On target |
Environment Services |
|
|
Property Services |
On target, markets
budget being closely monitored |
|
Building Maintenance |
On target |
|
Consumer Protection |
Currently projecting an
underspend at the year end due to staff turnover and inability to appoint
appropriate replacements |
|
Planning Policy,
Countryside |
On target, Planning
Delivery Grant of £166,588 received to aid service improvement |
|
Development Control |
On target, income
generation may produce surplus at year end if present trend continues |
|
Building Control |
On target, income
generation may produce surplus at year end if present trend continues |
|
Highways &
Transportation |
Budgets need to be
identified on an ongoing basis for landslide monitoring, bridge inspections
and highway condition surveys. Other potential pressure areas which require
close monitoring include highway maintenance, concessionary fares age
equalisation, and car parking income due to budget changes this year |
|
Engineering Contracts,
Transport Fleet |
On target at present, landfill
tax being monitored |
|
Coastal Management |
On target |
Social Services & Housing |
|
|
Social Services |
Cost pressure of
£148,000 from the loss of Promoting Independence grant last year still an
issue. The Independent Living Resources Centres are important in reducing bed
blocking and promoting independence. At present it is envisaged that a net
service overspend of £93,000 will be contained within the existing cash limit |
|
Housing |
On target |
Fire & Emergency Planning |
|
|
Fire & Rescue |
Pressure areas include
impact of fire-fighters/control pay award £63,000 assuming an average 7%
increase from 7 November 2003, and a potential increase for control room
staff related to comparability with fire-fighters pay scales for which a
decision is due on 31 July. There is also a pay parity issue for retained
fire-fighters, which will not be resolved until November 2003 |
|
Emergency Planning |
On target |
Capital
Report by Service for June
SPEND /
REVISED COMMITMENT
SERVICES BUDGET TO DATE LEFT
Economic Development Tourism Planning and Leisure
TOTAL FOR SERVICES £447,446 £101,711 £345,735
Education and Community Development
TOTAL FOR SERVICES £10,341,942 £1,876,181 £8,465,761
Environment and Transport
TOTAL FOR SERVICES £7,755,617 £4,064,126 £3,691,491
Fire and Public Safety
TOTAL FOR SERVICE £84,410 £0 £84,410
Resources
TOTAL FOR SERVICE £816,048 £611,665 £204,383
Social Services, Housing and Benefits
TOTAL FOR SERVICES £4,660,554 £455,527 £4,205,027
TOTAL FOR REPORT £24,106,017 £7,109,210 £16,996,807
Details
of the projects on a scheme by scheme basis are available on the Council’s
intranet site at:
[end of document - Quarterly Performance Management
Report - Quarter 1]