USERS' QUESTIONNAIRE																		APPENDIX 2
		FAIRER CHARGING ANALYSIS
		SUMMARY OF ANALYSIS BASED ON 164 RESPONSES
		RESPONSE RATE = 57%
		1. FAIR TO CHARGE?					2. AMOUNT OF SERVICE?				3. MAXIMUM CHARGE?						4. DISABILITY			5. SAVINGS
																	EXPENSES
		Strongly			Strongly		Amount of	Income												Strongly			Strongly
		Agree	Agree	Disagree	Disagree		Service	Left	Both		Yes	No	50%	75%	100%		Yes	No		Agree	Agree	Disagree	Disagree
TOTAL		29	128	4	2		37	39	85		129	32	107	39	5		147	12		20	62	52	26
%		18	79	2	1		23	24	53		80	20	71	26	3		92	8		13	39	33	15
																					51	49
		USER GROUPS' QUESTIONNAIRE
		FAIRER CHARGING ANALYSIS
		SUMMARY OF ANALYSIS BASED ON 15 RESPONSES
		RESPONSE RATE = 25%
		1. FAIR TO CHARGE?					2. AMOUNT OF SERVICE?				3. MAXIMUM CHARGE?						4. DISABILITY			5. SAVINGS
																	EXPENSES
		Strongly			Strongly		Amount of	Income												Strongly			Strongly
		Agree	Agree	Disagree	Disagree		Service	Left	Both		Yes	No	50%	75%	100%		Yes	No		Agree	Agree	Disagree	Disagree
TOTAL		4	11	0	0		5	3	7		13	1	4	6	4		11	3		2	6	3	0
%		27	73	0	0		33	20	47		93	7	29	43	28		79	21		18	55	27	0
		March-03