PAPER C

 

Committee:    ENVIRONMENT AND TRANSPORT SELECT COMMITTEE

 

Date:               28 AUGUST 2002

 

Title:               SERVICE PLANS AND PERFORMANCE INDICATORS

 

REPORT OF THE STRATEGIC DIRECTOR OF CORPORATE AND ENVIRONMENT SERVICES

 

 

SUMMARY / PURPOSE :

 

This report summarises information on the 2002/03 Service Plan for Engineering Services together with information and commentary on past performance in 2001/02.

 

BACKGROUND

 

Service Plans have been prepared to a standard format for all major service areas within the authority. The Plans contain a range of information including :

 

 

Following preparation of a Corporate Plan (draft approved for consultation at Executive on July 2nd 2002), a revised Service Plan format is to be introduced for the next financial year – this will ensure that service activities directly link to the approved corporate goals.

 

The Council also collects a diverse range of information regarding service performance through both national and local Performance Indicators (PIs) which are published each year in the Best Value Performance Plan (BVPP). In the 2001/02 BVPP, a “traffic light” system has been introduced to classify PIs by the following categories :

 

 

 

SERVICE PLAN

 

Attached to this report (Annex 1), members will find summary information for the following service areas :

 

·         Road Safety

·         Development Control

·         Rights of Way

·         Highway Maintenance

·         Coastal Management

·         Traffic Management

·         Transportation

·         Street Lighting

·         Highway Design

·         Waste Disposal and Grounds Maintenance

·         Car Parking

 

The information provided in Annex 1 includes :

 

 

Members should note the following :

 

·         By giving priority to the implementation of the Best Value Improvement Plan, this will allow the Engineering Services Department to achieve a sustained improvement in service delivery.

 

·         The Improvement Plan will address the following areas:-

 

1.      Departmental role in the Corporate Plan.

2.      Communications with Elected Members, Town and Parish Councils and the public.

3.      Implementation of Service Strategies.

4.      Staff Development.

5.      Performance Management.

6.      Procurement.

 

·         Delivery of the Capital Programme rates almost as high a priority as implementing the Best Value Improvement Plan.

 

·         If the Capital Programme is not delivered then future funding will be adversely affected.

 

·         Staff are the Department’s most valuable asset and the importance of recruiting, training, maintaining and developing its workforce is not underestimated.  Although included in the Improvement Plan, the importance of attaining “Investors in People” warrants the separate inclusion of this aim.

 

·         With the advent of E-government the preparation of a departmental ICT Strategy is essential.

 

·         The “front line” staff provide the face of the Council and it is recognised that customer focus improvements, including training, should form part of the departmental aims for this year.

 

Members are invited to comment upon the Service Plan. Areas for enquiry may include :

 

 

PERFORMANCE INDICATORS

 

Also attached to this report (Annex 2), are the Performance Indicators for the Select Committees areas of responsibility. These have been categorised into the 4 “traffic light” groupings described earlier. 

 

The following comments should be noted :

 

1.                  Better than average and improving

 

The excellent results for the Waste Management Indicators BV82a and 82b, along with BV91, endorse the fact that the Isle of Wight Council is a high achieving authority in the top 25% for recycling nationally.  This is no doubt due to the innovative Integrated Waste Management Contract.

 

2.                  Better than average but worsening

 

The closure of the Resource Recovery Facility at Forest Road, Newport for improvement work, has reduced the percentage of waste producing power and increased the tonnage to landfill.  This in turn has affected BV82a and 82b.  Production at the plant is increasing and this should be reflected in the 2002/3 Indicators.

 

Nationally the quantity of household waste produced is rising by 3% and BV84 mirrors this rise on the Island.

 

BV88, which relates to missed collections of household waste, is only 2.74 collections per 100,000 worse for 2001/02 than 2000/01 and this should also be looked at in the context that the Isle of Wight Council has only one-third of the missed collections experienced by the average Council.

 

Examining the Performance Indicators for highway maintenance and street lighting the fact that BV93, 95 and 105 are being deleted for 2002/03 and that BV96, 97 and 100 have been amended in the same year it is becoming very difficult to obtain meaningful comparison figures.

 

A change in the method of calculating BV97, which relates to the condition of non-principal roads, has led to the increase in the Indicator value.

 

The speed of response to damaged roads and pavements within 24 hours has risen from 88% in 1999/000 to 97.3% in 2000/01 and the drop to 97% in 2001/02 is statistically insignificant.

 

BV99c(i), 99c(ii) and 99d(ii), relating to numbers of road accident casualties, have increased but with the small overall numbers involved they are not statistically reliable.  Notwithstanding this fact the reduction of accidents rate a priority and a draft Road Safety Plan is at present out to consultation.

 

3.                  Worse than average but improving

 

With an annual increase in Landfill Tax and the Integrated Waste Management Contract linked to RPI BV87 is rising.  Mainland authorities are also experiencing similar rises in the cost of waste disposal.

 

4.                  Worse than average and worsening

 

Since the statistics to calculate BV85 for 2001/02 are not yet available, it cannot be stated whether this cost of street cleansing Indicator is worsening.  However with costs rising, as in BV87 above, it can be expected to increase.

 

BV86, relating to the cost of waste collection, showed a downward trend between 1990/00 and 2000/01 and the figures for 2001/02 are awaited.  However, increased Landfill Tax Charges will no doubt put up costs for all authorities.

 

It is disappointing that road accident casualties are rising, as shown in BV99a(ii), 99b(ii) and 99d(i), but as previously mentioned the statistics must be treated with caution, due to the small sample.  It is considered that the measures outlined in the draft Road Safety Plan, once implemented, will assist in reducing accidents.

 

There is no doubt that BV102 (local bus passenger journeys per year) was affected by the reduction in tourists due to the foot and mouth restrictions in 2001.  A draft bus strategy has been written with the intention of introducing measures to increase bus usage.

 

The value of performance indicators is recognised as a means of identifying some importance aspects of our service delivery.  At present  the area of Highways and Transportation only utilises National Best Value Performance Indicators, but several of these have been deleted or amended, which makes comparisons year on year difficult.  Also, there are no appropriate Indicators for parts of the service.  Both the Car Parks and Coastal Management Sections use Local Best Value Performance Indicators and the Highways and Transportation Section is now moving in this direction.

 

Under the auspices of the County Surveyors Society, the Highways and Transportation Departments of nine South East Counties have joined together to form SECSIG (South East Counties Service Improvement Group).  Nine Theme Groups have been set up to establish and exchange details of working methods and processes along with agreeing Local Performance Indicators across a range of activities.  The original theme groups consisted of:

 

(a)               Road Safety

(b)               Network Management

(c)               Maintenance

(d)               Parking

(e)               Highway Development Control

(f)                 Waste Management

(g)               Sustainable Transport

(h)               Highway Construction Projects

(i)                  Business Support

 

The Local Performance Indicators set up and compared between authorities are shown in Annex 3 and the Isle of Wight Council will be submitting their data for 2001/02 by the end of November. This will allow comparison with the other members of SECSIG.

 

It is considered that both the Sustainable Transport and Business Support Theme Groups have completed their work and they are being replaced with the following Theme Groups:

 

(a)               Customer Focus and Performance Management.

(b)               Local Transport Plan.

 

The Customer Focus and Performance Management Theme Group is to be led by the Isle of Wight Council and the first meeting will be held on 11 September 2002.  Both these groups will introduce new Local Performance Indicators.

 

In conjunction with the County Surveyors Society, the National Best Value Benchmarking Scheme has been set up.  At present this scheme covers a range of Indicators related to highway maintenance (see Annex 4 for details).  These are based on the requirement of the “Delivering Best Value in Highway Maintenance Code of Practice”.  The Isle of Wight Council has recently joined this Group and once we submit our data, which we intend to do by November 2002, charts will be made available highlighting our performance in relation to other highway authorities nationally.  As part of this scheme other modules, to cover strategic planning, transportation, the environment and economic development are being developed.

 

Building Software Limited have also set up two Best Value Benchmarking Clubs one for “Highway Design” and one for “Highway Works”.  Several South and South Western Counties are members of these.  The value of the Isle of Wight Council joining is at present being appraised.

 

Even with the regional and national initiatives mentioned above, it may still be necessary to develop additional Local Performance Indicators in consultation with our stakeholders.  It is, however, essential that we do not identify too many and inappropriate Indicators.  Further work is therefore necessary, in conjunction with our regional colleagues, to define our Performance Indicators.  A deadline has been set of December 2002 so that the data feed can be started in March 2003 and the indicators brought into use for 2003/2004.

 

FINANCIAL IMPLICATIONS

 

None as a direct result of this report.

 

RECOMMENDATIONS

 

That the Committee :

 

1.                  Consider and comment upon the Service Plan

 

2.                  Consider and comment upon the Performance Indicators for the service and identifies priority areas for improvement

 

 

 

 
 
 

 

 

 

 

 

 

 


BACKGROUND PAPERS

 

Best Value Performance Plan, 2001/02

 

Contact point :  Malcolm Smith F 823777

 

 

 

M J A FISHER

Strategic Director of Corporate and Environment Services

 

 

ANNEX 1 : SERVICE PLAN

 

 

 
NUMERICAL INDICATORS, TARGETS, STANDARDS AND COMPARISONS

 

 

PERFORMANCE INDICATOR AND SOURCE

PERFORMANCE

 

 

BENCHMARKING

 

 

 

 

 

 

ACTUAL

01/02

 

 

TARGETS

02/03

 

 

OTHER TARGETS & DATES

 

 

COMPARATIVE PERFORMANCE (DATE)

 

 

 

SOURCE OF COMPARISON

 

BV82a - Percentage total tonnage of household waste arisings which have been recycled.

 

21.97%

 

 

23.3%

 

 

 

10.0%

(00/01)

 

NUB Group

 

BV82b - Percentage of total tonnage of household waste arisings which have been composted.

 

6.56%

 

4.1%

 

 

 

2.1%

(00/01)

 

NUB Group

 

BV82c - Percentage of total tonnage of household waste arisings which have been used to recover heat, power and other energy sources.

 

6.07%

 

20.4%

 

 

 

0.0%

(00/01)

 

NUB Group

 

BV82d - Percentage of total tonnage of household waste arisings which have been landfilled.

 

64.5%

 

52.1%

 

 

 

87.5%

(00/01)

 

NUB Group

 

BV84 - Kg of household waste collected per person.

 

559.03

 

518

 

 

 

550.5

(00/01)

 

NUB Group

 

BV85 - The cost per square kilometre of keeping relevant land and relevant highways for which the Authority is responsible clear of litter and refuse.

 

To be confirmed

 

Deletion 02/03

 

 

 

£55,805

(00/01)

(Note: excludes area of beaches)

 

NUB Group

 

BV86 - The cost of waste collection per head.

 

To be confirmed.

£38

 

 

 

£30.00

(00/01)

 

NUB Group

 

BV87 - Cost of waste disposal per tonne for municipal waste.

 

To be confirmed

£42

 

 

 

£38.85

(00/01)

 

NUB Group

 

BV88 - Number of collections missed per 100,000 collections of household waste.

37.86

 

Deletion 02/03

 

 

 

£98.62

(00/01)

 

NUB Group

 

 

BV91 - BVPP Percentage of population in the authority=s area which are served by kerbside collection of recyclable or within 1 km radius of a recycling centre.

90.66%

 

 

Amended 02/03

 

 

 

8

 

87.3%

(00/01)

 

 

 

 

 

BV91 - BVPP from 02/03 Percentage of population resident in the authority=s area served by a kerbside collection of recyclables

 

 

Not yet in place.

 

 

48.5%

 

 

80% by 04/05

 

 

 

NUB Group

 

 

BV93 - BVPP Cost of highway maintenance per 100 km travelled by a vehicle on Principal roads.

 

 

To be confirmed

 

 

Deleted 02/03

 

 

 

 

 

£0.36

(00/01)

 

 

NUB Group

 

 

BV94 - BVPP Cost per passenger journey of subsidised bus services.

£0.40

 

 

Deleted 02/03

 

 

 

 

 

£0.88

(00/01)

 

 

NUB Group

 

 

BV95 - BVPP Average cost of a working streetlight.

 

 

To be confirmed.

 

 

Deleted 02/03

 

 

 

 

 

 

 

 

NUB Group

 

BV96 - Condition of Principal roads.

 

8.3

 

Amended 02/03 6.0

 

 

10.5

(00/01)

 

NUB Group

 

BV97 - BVPP Condition of non-Principal roads

4.2

 

Amended 02/03

 

 

 

 

10.2

(00/01)

 

NUB Group

 

BV99a(i) - BVPP Number of road accidents casualties per 100,000 population. Pedestrians - killed/seriously injured.

12.36

 

17.82

 

 

12.185

(00/01)

 

NUB Group

 

 

 

BV99a(ii) - BVPP Number of road accident casualties per 100,000 population.  Pedestrians - slight injuries.

71.01

 

56.79

 

37.76

(00/01)

 

NUB Group

 

 

BV99b(i) - BVPP Number of road accident casualties per 100,000 population.  Pedal cyclists - seriously injured/killed.

3.09

 

12.31

 

 

6.46

(00/01)

 

NUB Group

 

 

 

BV99b(ii) - BVPP Number of road accident casualties per 100,000 population.  Pedal cyclists - slight injuries.

34.64

 

42.29

 

 

31.25

(00/01)

 

NUB Group

 

 

 

BV99c(i) - BVPP Number of road accident casualties per 100,000 population.  2 wheeled motor vehicle users - seriously injured/killed.

21.63

 

17.24

 

 

12.16

(00/01)

 

NUB Group

 

 

 

 

BV99c(ii) - BVPP Number of road accident casualties per 100,000 population.  2 wheeled motor vehicle users - slight injuries.

44.81

 

43.98

 

 

29.96

(00/01)

 

NUB Group

 

 

BV99d(i) - BVPP Number of road accident casualties per 100,000 population.  Car users - seriously injured.

52.53

 

36.66

 

 

33.27

(00/01)

 

NUB Group

 

 

BV99d(ii) - BVPP Number of road accident casualties per 100,000 population.  Car users - slight injuries.

279.65

 

268.69

 

 

268.13

(00/01)

 

NUB Group

 

BV99e(i) - BVPP Number of road accident casualties per 100,000 population.  Other vehicle users - killed/seriously injured.

3.94

 

4.2

 

 

4.96

(00/01)

 

 

NUB Group

 

BV99e(ii) - BVPP Number of road accident casualties per 100,000 population.  Other vehicle users  - slight injuries.

17.77

 

26.24

 

 

25.0

(00/01)

 

NUB Group

 

BV100 - BVPP Number of days temporary traffic controls or road closure on traffic sensitive roads caused by local authority roadworks per km of traffic sensitive roads.

2.22

 

Amended 02/03

 

 

 

 

1.08

(00/01)

 

NUB Group

 

BV100a - BVPP from 02/03 Number of days temporary traffic controls or road closures on traffic sensitive roads caused by local authority roadworks per km of traffic sensitive roads.

 

Not yet in place

2.0

 

0.4 by 04/05

 

n/a

 

 

 

BV100b - BVPP from 02/03 Number of days temporary traffic control or road closure on traffic sensitive roads caused by utilities roadworks per km of traffic sensitive roads.

 

Not yet in place

 

2.0

 

0.4 by 04/05

 

n/a

 

 

 

BV102 - BVPP Local bus service (passenger journeys per year).

 

5.8m

 

6.9 m

 

7.1 m by 04/05

 

6.5m

(00/01)

 

NUB Group

 

BV105 - BVPP Damage to roads and pavements.

97%

 

Deleted 02/03

 

 

 

93%

(00/01)

 

NUB Group

 

BV165 - BVPP Percentage of pedestrian crossings with facilities for disabled people.

96%

Amended 02/03 94%

 

97% by 04/05

 

 

n/a

 

 

 

BV178 - BVPP The percentage of total length of footpaths and other rights of way which were easy to use by members of the public.

94%

 

95%

 

95% by 04/05

 

n/a

 

 

 

 

 

 

PERFORMANCE ACHIEVEMENTS

 

During last 12 months

 

Achievements

 

1.         Better information service to the public - web pages, signs and roadworks notification cards to residents.

2.         Improved public consultation.

3.         Better response time to correspondence.

4.         Increase in staffing resources.

5.         Setting up of "Call Centre" to take all incoming highway related telephone calls.

6.         Performance management systems introduced including letter tracking, contractor response time monitoring and check on follow-up phone and letter responses.

7.         Improved inspections and monitoring of statutory undertakers - now generating more income.

8.         Improved safety inspection regime - maintaining frequencies.

9.         Met the spend profile (Capital) maintenance schemes.

10.       Completed CVI survey of all Principal and non-principal roads, together with deflectograph survey of Principal roads.

11.       Insurance claims risk focus system now in place.

12.       Preparation, tendering and award of Islandwide Street Cleansing Contract, annual cost ,1.14 million.  Obtained additional annual funding from Council at budget meeting.

13.       The award of the Islandwide Grounds Maintenance Contract.

14.       The completion of the Lynnbottom Restoration Contract.

15.       Introduction of safety audits.

16.       Introduction of inspection regime for highway retaining walls.

17.       Launch of IW Centre for the Coastal Environment website (www.coastalwight.gov.uk).

18.       Completion of coast defence strategy study for IW North-East coast and commence Strategy Study for Sandown Bay.

19.       Submission of application for ,3 million coast protection scheme at Seaview Duver to DEFRA and receipt of planning consent for ,2.4 million scheme for Ventnor Harbour.

20.       Preparation of the Local Government Association National Coastal Action Plan.

21.       Achievement of High Level Target requirements to DEFRA for first year targets.

22.       Appointment as Chairman of the Coastal Groups of England and Wales for third year and of SCOPAC for eighth year.

23.       Successful completion of Interreg 2 project leading to Rights of Way Strategy 2001-6.

24.       Add to cycleway infrastructure.

25.       Production of Annual Progress Report for Traffic.

26.       Development of Islandwide parking strategy.

 

 

Over last 1 to 3 years

 

Achievements

 

1.         All Primary and Middle schools now have one or more cycling initiatives/training each year.  46 Primary, 16 Middle.

2.         Implementation of GIS and PMS systems.

3.         Computerisation of Traffic Regulation Orders onto GIS database.

4.         Introduction of database for highway bridges.

5.         Introduction of consultation procedures for major schemes.

6.         Rationalisation of car park ticket machines and tariff boards.

7.         Introduction of car park staff uniform, which reflects corporate identify.

8.         Increase in excess charges being issued.

9.         All car park staff undertaken Violence and Aggression Training Course.

10.       Six year extension of Integrated Waste Management Contract with improved recycling/diversion rate in excess of 50% of Domestic Waste.

11.       Award and completion of ,1.4 million in EU grants from EU LIFE Environment and other funding programmes.

12.       Completion of North-East Coast of the Isle of Wight Coastal Defence Strategy Study and commencement of Sandown and West Wight Strategies.

13.       Completion of major renovation programme at the Isle of Wight Coastal Visitors' Centre with the assistance of grants amounting to approximately ,350,000.

14.       Appointment of Coastal Manager as Chairman of the Coastal Groups of England and Wales since 2000 and Chairmanship of SCOPAC since 1995.

15.       Chairmanship of the Organising Committees for the "International Conference on Instability - Planning and Management" (IW 2002) and the Institution of Civil Engineers Coastal Management Conference (2003).

16.       Completion of coast protection schemes at Seagrove Bay, Seaview and Wheeler's Bay, Ventnor (total value ,2.5 million).

17.       Complete and disseminate Rights of Way Strategy.

18.       Complete and disseminate revision of definitive map 2000.

19.       Production of Local Transport Plan.

20.       Introduction of bus priority schemes.

21.       Introduction of first 20 mph zones.

 

SERVICE AIMS, OBJECTIVES, TASKS AND TARGETS

 

 

 

 

SERVICE AIM /OBJECTIVE

 

 

 

TASKS

 

 

 

TARGETS AND DATES

 

 

 

RESPONSIBLE

OFFICER

 

 

DIRECTORATE OBJECTIVE TO WHICH THIS TASK CONTRIBUTES

 

 

 

a.      Implement Best Value       Action Plan.

 

 

 

 Please refer to Best Value Improvement Plan for details

 

 

 

     All

 

 

 

b.      Delivery of annual programme as set out in the Local Transport Plan and Capital Programme subject to annual reviews.

 

 

 

1.      Implement Capital Programme.

 

 

 

 

2.      Produce Annual Progress Report.

 

3.      Report progress to Environment & Transport Select Committee.

 

 

4.      Monitor/evaluate schemes to ensure compliance with LTP objectives.

 

 

 

1.      31 March 2003.

 

 

 

 

2.      28 June 2002.

 

 

3.      Monthly

 

 

 

 

4.      Continuous with monthly report.

 

 

 

1.      Project Managers identified in Capital Programme Scheme list.

 

2.      Chris Wells

 

 

3.      Head of Service

 

 

 

 

4.      LTP monitoring officer.

 

 

 

     All

 

 

 

c.      Investors in People.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

1.      Undertake Personal Development Plans for all staff.

 

2.      Provide IIP training/ workshops for all staff.

 

3.      Gain IIP award.

 

 

 

 

 

 

1.  31 July 2002.

 

 

 

2.      31 July 2002..

 

 

3.      1 November 2002.

 

 

 

 

 

 

 

 

 

1.      All Managers/ Supervisors.

 

 

2.      Head of Service.

 

 

3.      Strategic Director, Heads of Service, Managers and staff.

 

 

 

 

 

 

 

 

 

 

 

 

          

d.      ICT Improvements.

 

 

1.      Prepare an ICT strategy for the next 3 years to achieve e-government and service objectives.

 

 

1.      30 November 2002

 

 

1.      Principal Officer Support Services.

 

 

The provision of High Quality Professional Services for the whole of the Council.

 

Support to Elected Members and the democratic process.

 

          

e.      Customer Focus Improvements.

 

 

1.      Provide customer service training for all relevant staff.

 

  2.    Adhere to the corporate service standards.

 

 

1.      1 November 2002.

 

2.      April 2002.  Monthly monitoring and reporting by Principal Officer, Support Services.

 

 

1.      Principal Officer Support Services.

 

2.      Head of Service.

 

 

Support to Elected Members and the democratic process.

 

The provision of high quality professional services for the whole of the Council.

 

 

ANNEX 2 : PERFORMANCE INDICATORS

 

ENVIRONMENT & TRANSPORT

 

Better than average & improving

 

BV  82a  Percentage of total tonnage of household waste arisings which have been recycled.

 

BV  82b  Percentage of total tonnage of household waste arisings which have been composted.

 

BV  91  Percentage of population in the authority’s area which are served by a kerbside collection of recyclables or within one kilometre radius of a recycling centre.

 

BV  94  Cost per passenger journey of subsidised bus services.

 

BV 99e(ii)  Number of road accident casualties per 100,000 population:  Other vehicle users ‑ Slight injuries

 

Better than average but worsening

 

BV  82c  Percentage of total tonnage of household waste arisings which have been used to recover heat, power and other energy sources.

 

BV  82d  Percentage of total tonnage of household waste arisings which have been landfilled.

 

BV  84  Kg of household waste collected per head.

 

BV  88  Number of collections missed per 100,000 collections of household waste.

 

BV  93  Cost of Highway maintenance per 100 kilometres travelled by a vehicle on principle roads

 

BV  95  Average cost of maintaining streetlights.

 

BV  96  Condition of principal roads.

 

BV  97  Condition of non-principal roads.

 

BV 99c(i)  Number of road accident casualties per 100,000 population:  2 wheeled motor vehicle users ‑ Killed/seriously injured

 

BV 99c(ii)  Number of road accident casualties per 100,000 population:  2 wheeled motor vehicle users ‑ Slight injuries

 

BV 99d(ii)  Number of road accident casualties per 100,000 population:  Car users ‑ Slight injuries

 

BV 100  Number of days temporary traffic controls or road closure on traffic sensitive roads caused by local authority road works per kilometre of traffic sensitive roads.

 

BV 105  Damage to roads and pavements.

 

Worse than average but improving

 

BV  87  Cost of waste disposal per tonne for municipal waste.

 

BV 99a(i)  Number of road accident casualties per 100,000 population:  Pedestrians ‑ Killed/seriously injured

 

BV 99b(i)  Number of road accident casualties per 100,000 population:  Pedal Cyclists ‑ Killed/seriously injured

 

BV 99e(i)  Number of road accident casualties per 100,000 population:  Other vehicle users ‑ Killed/seriously injured

 

Worse than average & worsening

 

BV  85  The cost per square kilometre of keeping relevant land, and relevant highways for which the authority is responsible, clear of litter and refuse.

 

BV  86  Cost of waste collection per household.

 

BV 99a(ii)  Number of road accident casualties per 100,000 population:  Pedestrians ‑ Slight injuries

 

BV 99b(ii)  Number of road accident casualties per 100,000 population:  Pedal Cyclists ‑ Slight injuries

 

BV 99d(i)  Number of road accident casualties per 100,000 population:         Car users ‑ Killed/seriously injured

 

BV 102  Local bus services (passenger journeys per year).
Annex 3

 

SECSIG PERFORMANCE INDICATORS

 

Theme Group

Theme Local Performance Indicators

1.  Road Safety

1.                  KSI casualties per 100,000 population.

 

2.                  Slight casualties per 100,000 population.

 

3.                  Pedestrian KSI casualties per 100,000        .

 

4.                  Pedestrian slight casualties per 100,000.

 

5.                  Pedal cyclists KSI casualties per 100,000.

 

6.                  Pedal cyclists slight casualties per 100,000.

 

7.                  Motorcycle KSI casualties per 100,000.

 

8.                  Motorcycle slight casualties per 100,000.

 

9.                  Car users KSI casualties per 100,000.

 

10.              Car users slight casualties per 100,000.

 

11.              Other KSI casualties per 100,000.

 

12.              Other slight casualties per 100,000.

 

13.              Child KSI casualties per 100,000.

 

14.              Child slight casualties per 100,000.

 

15.              Young driver KSI casualties per 100,000.

 

16.              Young driver slight casualties per 100,000.

 

17.              Older road users KSI casualties per 100,000.

 

18.              Older road users slight casualties per 100,000.

 

19.              KSI per million vehicle km on principal roads.

 

20.              Slight casualties per million vehicle km on principal roads per 100,000

2.   Network Management

None at present.

3.   Maintenance

1.                  Number of insurance claims received/100km of local authority network over a financial year.

 

2.                  Number of insurance claims repudiated/100km of local authority network over a financial year.

 

3.                  % length of footway maintained in a financial year.

 

4.                  % revenue allocation spent on planned footway maintenance.

 

5.                  % principal network with skid resistance above investigatory level.

 

6.                  % length of carriageway network receiving planned maintenance.

 

7.                  % revenue budget allocation spent on planned carriageway maintenance.

 

8.                  % revenue budge allocation spent on planned maintenance.

 

9.                  % road network receiving precautionary salting.

 

10.              Cost of winter maintenance salting per salted km.

 

11.              Proportion of budget expended on reactive maintenance.

 

12.              Maintenance spend /100km of highway network (principal and local county roads).

4.   Parking

1.                  Proportion of local parking plans consistent with LTP policies.

 

2.                  Proportion of major development proposals which include parking restraint measures.

 

3.                  Percentage of parking tickets waived following representations or rejects on appeal.

5.   Highway development Control

1.                  % responded within 14 days.

 

2.                  % of highway recommendations accepted.

 

3.                  % land charges responded within local targets.

 

4.                  % highway land records responded within local targets.

 

5.                  Number of appeals dismissed on highway grounds as a proportion of total number of appeals which include highway reasons for refusal.

 

6.                  % refusals resulting in an appeal.

 

7.                  Value of contribution/works at time of agreement compared to capital programme.

 

8.                  Total road length completed under S38 Agreements.

 

9.                  % vehicle operator licences upheld.

6.   Waste Management

1.                  Municipal waste disposal cost per tonne.

 

2.                  Cost per capita.

 

3.                  Household waste kg per capita.

 

4.                  Household waste recycled %.

 

5.                  Household waste recycled in WDA area %.

 

6.                  Household waste composted %.

 

7.                  Household waste composted in WDA area %.

 

8.                  Household waste incinerated %.

 

9.                  Household waste incinerated outside WDA area %.

 

10.              Household waste landfilled %.

 

11.              Household waste landfilled outside of WDA area %.

 

12.              Household waste diverted from landfill %.

 

13.              % of WDA area covered by hazardous waste disposal facility.

 

14.              Household clinical waste kg per capita.

 

15.              Abandoned vehicle cost per 1,000 people.

 

16.              Abandoned vehicles number per 1,000 people.

 

17.              Waste growth % per annum.

 

18.              % of people satisfied with CA sites.

 

19.              % of waste recycled at CA sites.

 

20.              CA site management cost per tonne.

 

21.              Haulage of CA waste per tonne.

 

22.              Disposal of CA waste cost per tonne.

 

23.              CA site availability number per 100,000 people.

7.   Sustainable Transport

1.                  km of cycle route constructed per year.

 

2.                  % trips by cycle.

 

3.                  % trips by walking.

 

4.                  Bus punctuality.

8.   Highway Construction Projects

1.                  Contract award cost to contract final cost %.

 

2.                  Construction period at award to actual construction period %.

 

3.                  Estimated design and supervision costs to final design and supervision costs %.

 

4.                  Final fees to final works cost %.

9    Business Support

Health and Safety

 

1.                  Number of accidents.

 

2.                  Number of accidents reported to HSE Staff.

 

3.                  Staff turnover.

 

4.                  Cost per head of training.

 

5.                  Amount of training per head.

 

6.                  % sickness rate.

 

Annex 4

 

NATIONAL BEST VALUE BENCHMARKING SCHEME PERFORMANCE INDICATORS

 

Reference

Performance Indicator

SA1

% of routine safety inspections undertaken by the Authority’s inspectors and completed within the time limits set by the Authority.

SA1-1a

Number of actionable defects identified per km of road network.

SA2

% of principal road network with a skid resistance above the investigatory level.

SA2-2a

% of principal road network awaiting priority treatment for skid resistance.

SA2-2b

% of principal road network measured for its skid resistance annually.

SA3

The average length of time in repairing street light faults and compare with the Authority’s policies and objectives

SA3-3a

Number of faults generated by inspectors (annually)

SA3-3b

Number of faults reported by users (annually)

SA3-3c

Number of repairs completed within specified time limits (annually)

SA3-3d

Number of repairs completed outside specific time limits (annually)

SA4

% of the lighting stock that is life expired.

SA4-4a

% column replacement.

SA4-4b

Total number of columns

SA5

% of third party claims repudiation rate over the previous three years.

SA5-5a

Number of claims over previous three years.

SE1

Average length of time in executing non-safety actionable repairs in the highway and compare with the stated objectives of the Authority’s policies.

SE1-1a

Number of repairs effected within specified time limits (annual)

SE1-1b

Number of repairs effected outside specified time limits (annual)

SE1-1c

Number of Category 1 repairs – BVP1 105

SE2

% of the major road work schemes which overrun the published completion dates.

SE3

Assessment of the overall condition of the highway network by inspection on an annual basis using NRMCS (Index number)

SE4

% score of user satisfaction by conducting an annual survey through representative sample.

SE5

% of occasions that all precautionary salting routes were completed before the formation of ice.

SE5-5a

% of occasions that the precautionary salting was completed within the Authority’s timescales.

SU1

Percentage of the annual expenditure for reactive maintenance of running surfaces compared with the annual expenditure for programmed structural maintenance.

SU1-1a

Highway Maintenance Budget Outturn (£)

SU1-1b

Reactive Maintenance Budget Outturn (£)

SU1-1c

Structural Maintenance Budget Outturn (£)

SU2

Annual road length resurfaced with low noise road surfaces (km)

SU2-2a

Annual length of roads resurfaced (km)

SU2-2b

% length of noise reducing schemes as % of the network.

SU3

The cost (value) of recycled road construction material that is incorporated into maintenance works (£).

SU3-3a

Lengths of carriageway reconstructed annually by category – total (km)

SU3-3b

Lengths of recycled carriageway constructed annually by category – total (km)

SU3-3c

Average cost of reconditioned carriageway using traditional materials (£/km)

SU3-3d

Average cost of reconditioned carriageway using recycled materials (£/km)

SU4

The outturn cost of winter service salting pre salted kilometre (£/km)